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Evaluation of Hotel Internship Experience

This report evaluates a one-month working experience program at an international hotel chain, detailing tasks performed such as room cleaning and customer service training. It highlights issues like inadequate rest areas for staff and security concerns, suggesting improvements such as upgrading employee facilities and enhancing security measures. The overall aim is to improve employee efficiency and safety within the hotel environment.

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nguyenthibaoha2011
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3 views1 page

Evaluation of Hotel Internship Experience

This report evaluates a one-month working experience program at an international hotel chain, detailing tasks performed such as room cleaning and customer service training. It highlights issues like inadequate rest areas for staff and security concerns, suggesting improvements such as upgrading employee facilities and enhancing security measures. The overall aim is to improve employee efficiency and safety within the hotel environment.

Uploaded by

nguyenthibaoha2011
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Working experience programme

Introduction
The purpose of this report is to evaluate of the efficiency of my one-month
being trained in a working experience programme of an international hotel
chain. This report is being written based on my own experience with this
programme.
General job description
In this one month I have participated in some certain tasks, for instance,
making the bed and clean the room daily and serving food for some customer. I
was also taught some simple drink recipe so that I could be able to serve guests
in case they order something. I also taken part in some training program which
take place every two weeks, where I learnt how to communicate with
customers, make them to feel pleasant and coop with their feedback or
complaint.
Problems
There have been some problems that I need to face with. Firstly, there is a lack
of spaces for the workers to take rest, it was really hard for me to find some
where to have a short beak after lunch also, the staff restroom has been badly
degraded, the facilities inside broke down regularly and it was really
inconvenient for us. Secondly, hotel’s security system is insecure so it’s possible
for a criminal to come inside and endanger both staff and customer
Improvements should be taken
To address those remaining matters, employee rest area should be upgrade
and extend, this can enforce employees to work more efficiently and
enthusiastically. It also necessary to strengthen and enhance security system,
such as replace the door by the more solid one and recruit more security
guard.

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