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Consumer Rights and Protection Overview

The document outlines the importance of consumer rights and the Consumer Protection Act (COPRA) in safeguarding consumers from exploitation in the market. It details the six consumer rights, duties of consumers, and various logos and certification marks for product quality. Additionally, it mentions consumer awareness programs like 'Jago Grahak Jago' aimed at educating consumers about their rights and responsibilities.

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26 views2 pages

Consumer Rights and Protection Overview

The document outlines the importance of consumer rights and the Consumer Protection Act (COPRA) in safeguarding consumers from exploitation in the market. It details the six consumer rights, duties of consumers, and various logos and certification marks for product quality. Additionally, it mentions consumer awareness programs like 'Jago Grahak Jago' aimed at educating consumers about their rights and responsibilities.

Uploaded by

zk6012038
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

Consumer Rights – Economics Class 10 (Detailed Notes +

One-word Q&A;)
Introduction
Consumers play an important role in the market. They buy goods and services for use, but
sometimes sellers exploit them. To protect consumers, the Consumer Rights and
Consumer Protection Act (COPRA) were introduced.

Consumer and Consumer Movement


Consumer: A person who buys goods or services for personal use, not for resale or
commercial purpose. Consumer Movement: A social movement that seeks to protect
consumer interests through legislation and public awareness.

Need for Consumer Awareness


Consumers were often exploited by adulteration, underweight goods, high prices,
misleading advertisements, and defective goods or services.

Consumer Rights
1. Right to Safety – Protection from hazardous goods. 2. Right to be Informed –
Information about product quality, price, and ingredients. 3. Right to Choose – Access to
variety and freedom to choose. 4. Right to be Heard – Consumer complaints must be
heard. 5. Right to Seek Redressal – Compensation for defective goods/services. 6. Right
to Consumer Education – Awareness about rights and duties.

Duties of Consumers
Check MRP, expiry date, and quality mark (ISI, Agmark, Hallmark). Collect cash
memo/bill. File complaint if cheated. Use products responsibly.

Consumer Protection Act (COPRA)


Enacted in 1986, amended in 2019. It set up Consumer Dispute Redressal Agencies at
three levels – District, State, and National Commissions.

Logos and Certification Marks


ISI – Industrial products Agmark – Agricultural products Hallmark – Jewellery FSSAI –
Food items ECO-Mark – Environment-friendly products

Consumer Awareness Programmes


‘Jago Grahak Jago’ campaign, Consumer clubs in schools, Media and advertisements
spread awareness.

One-Word Question–Answer
Question Answer

When was COPRA enacted? 1986


Which act protects consumers? COPRA
What does ISI stand for? Indian Standards Institute
What is the mark for agricultural products? Agmark
What is the logo for gold jewellery? Hallmark
What is the logo for food safety? FSSAI
Which campaign spreads consumer awareness? Jago Grahak Jago
Right to be protected from hazardous goods? Right to Safety
Right to get correct product information? Right to be Informed
Right to seek compensation? Right to Redressal
How many consumer rights are there? Six
Consumer courts are set up at how many levels? Three
Example of consumer exploitation? Adulteration
Who is a consumer? Buyer of goods/services
COPRA was amended in which year? 2019
What is the full form of NGO? Non-Governmental Organization
What does ECO mark indicate? Environment-friendly product
Which organization sets food standards? FSSAI
What should a consumer collect after purchase? Cash memo
Who introduced ‘Jago Grahak Jago’? Government of India

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