Subject : BUSINESS STUDIES Assignment No :

Topic : Controlling Class : XII

1. Why is planning an empty exercise without the controlling function?

2. Which of the following is not a feature of controlling?

(a) Continuous process (b) Action-oriented (c) Keeping employees busy (d)
Pervasive function

3. Which of the following is not an importance of the controlling function?

(a) Ensures order and discipline (b) Restricts coordination in action (c) Helps
judge the accuracy of standards (d) Improves employee motivation

4. Controlling function brings the management cycle back to the:

(a) Organizing function (b) Directing function (c) Planning function (d) None
of the above

5. Which of the following is not a step in the controlling process?

(a) Setting performance standards (b) Measuring actual performance (c)

Assessing personnel required (d) Taking corrective action

6. The control concept where managers focus only on significant deviations is:

(a) Critical point control (b) Management by exception (c) Coordination (d)
None of the above

7. Which of the following statements is true with respect to the controlling

function?

(a) It is a forward-looking function (b) It is a backward-looking function (c)

Both (a) and (b) (d) None of the above

8. Which of the following is a traditional technique of managerial control?

(a) Personal observation (b) Break-even analysis (c) Budgetary control (d) All of the
above
9. Which term is used to indicate the difference between standard
performance and actual performance?

(a) Deviation (b) Standard (c) Performance (d) Action

10. Gagan is trying to apply a function of management in his department.

First he lets his team perform according to their best potential. Then in a
meeting he calls ody and asks his team to check what they have
performed. One day it was found that the total number of units produced
were 20 less than the set target. It was decided that no worker will go
home unless and until this gap of 20 units is overcome.
A. Which function of management is being performed by Gagan and his
team?
B. What is ’20’ in the above case?
C. At which stage of management do you think the target was set? What is
its significance now?
11. Saurabh is working in an MNC. He has created an atmosphere of proper
controlling in his department. In order to do so he keeps himself aware
about any dishonest behaviour and takes a stern action immediately.
Recently he has installed CCTV cameras to keep vigil on the employees.
a. In the above case which importance of controlling has been
implemented by Saurabh?
b. Name one more importance of controlling other than the above
highlighted.
c. Can you suggest one more way by which Saurabh could have
implemented controlling?
12. Savita has been assigned the job of quantity controller. She knows this is
a tough job but she also realises the importance of it. Her daily routine is to
send alarm to the manufacturing department about the deviations in the
number of units produced so that the target of the day could be achieved.
This helps the whole department to focus towards its main plan of action.
However one day she realises that the number of units which are to be
produced is 500 which is very high and creates chaos at the shop floor. She
discusses it with the management and the target is reduced to 450. This
has helped the manufacturing department in maintaining quality of the
work done. There are 10 workers at the shop floor where Savita does
inspection. She divided the task into 45 units for each worker so that by the
end of the day the target of the department is completed.
A. Which benefits of controlling have been highlighted in the above case?
B. Name one department where controlling should be applied in proper
coordination
with the manufacturing department for proper quality control of the
manufactured products.
13. Parasmani Ship Builders is a renowned ship manufacturing company.
The company is doing well but the employees keep on complaining as they
say there are no standards to judge the state of mind of the employees,
 their motivation and job satisfaction levels. The HR department is trying to
see to the problems which have recently occurred with the employees. In
other areas however company has set some standards and is trying to
effect the control mechanism but the company finds all such efforts
expensive. All this has not been so easy. Employees in other departments
like manufacturing, purchase, marketing, etc. have time and again resisted
to the installation of computer monitoring systems and CCTVs. They say
that it is against their freedom. Despite all these great efforts made by the
company it had to face losses last year. Even though all the control
mechanisms are in place there is an entry of competitors with better
technology. This has given some bad time to the company despite its
alertness in putting proper controlling in execution.
A. Which concept of management has been highlighted in the above case?
B. Identify the different types of this concept of management highlighted
in. the above case.
14. Identify the step of controlling process applicable in the following cases:
a. Esha is keenly observing the quantity of capsules produced in a pharmaceutical company. She
realises that there is no need for any action to be taken as the deviations are within the
acceptable limits. A day later when she comes to work she finds the situation opposite to that of
the previous day. This lime the deviation wa’S beyond the acceptable range and needed
immediate action. She called her subordinates and told them that this should not happen again.
b. Mahesh who is the owner of a company has decided to focus only on a few activities of his
business. He considers that the rest of all activities are not critical to the performance of his
company. One such area he finds is of labour. The labour cost recently went up by 4% sending
signals of coming danger. Now he will put his efforts to control this variation by arranging labour at
a cheaper rate.
c. In a company a manager is trying to find out the deviation between the actual number of fans
produced and the desired number. He already knows about the standard as the company has
assigned him a definite quantity of fans to be produced.
d. Manoj Khanna a senior experience manager is concerned about the 2% rise in the raw materials.
However he knows that this is an acceptable range. He tells his staff that if this rise goes beyond
2% it should be brought into the notice of management. Then he sets a limit of 5% when the
management should give it the priority over other activities.
e. Virendra wants to ran his company in a different manner. He wants to set standards to be
achieved in both qualitative as well as quantitative terms. He wants to judge the motivation, skill
levels and satisfaction of the employees. Ail these things will require qualitative standards. On the
other hand the company will have to set quantitative standards for the number of units produced.
f. Some employees have been assigned the job of judging the output of production in a neutral and
reliable way. They are applying different techniques for achieving this aim. Some of these are
personal observation, sample checking, etc. They are also keeping the units of measurement
same to that of the units of set standards.
15. A.S. Ltd.’ is a large company engaged in assembly of air-conditioners.
Recently the company had conducted the ‘Time’ and ‘Motion’ study and
concluded that on an average a worker can assemble ten air-conditioners
in a day. The target volume of the company in a day is assembling of 1,000
units of air-conditioners. The company is providing attractive allowances to
reduce labour turnover and absenteeism. All the workers are happy. Even
 then the assembly of air-conditioners per day is 800 units only. To find out
the reason the company compared actual performance of each worker and
observed through C.C.T.V. that some of the workers were busy in gossiping.
a. Identify the function of management discussed above.
b. State those steps in the process of the function identified which are
discussed in the above paragraph.
16. Peter is a production manager in a tyre manufacturing company.
Recently he noticed that his team could not achieve the target production
of 80 units per day. Instead on an average the production touched the
target of only 65 units. On thorough analysis he found out that the
deviation between standard production and actual production is far beyond
acceptable range, on overall analysis he also found out that there has been
a marginal increase in office stationery expenses. Moreover, he detected
that the machine installed for the purpose of manufacturing was not able to
perform at its best Being a management expert suggest Peter how he
should deal with the existing problem.
17. Isha Machines was a renowned name for quality sewing machines since 1960.
Mr. Suresh, the owner of Isha Machines, was worried as the production had declined during
the last three months. He directed the Production Manager to find out the reason. The Product
Manager ordered the different supervisor to prepare a performance report of the workers
working under them.
Identify the steps taken by the Production Manager that is related to one of the functions of
management