Written Test - Instructions

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Qualification: Certificate in Computer Operation Level-3

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Multiple Choice Questions

1. Which of the following is the first element in the communication process?

A. Message B. Receiver C. Feedback D. Sender
2. What is the first step in identifying a client’s requirements?
A. Offering solutions immediately B. Listening actively to the client
C. Telling the client what they need D. Discussing with the problem.
3. How can you quickly return to the desktop in Windows?
A. Press Alt + F4 B. Press Ctrl + Shift + Esc
C. Press Windows key + D D. Press Tab
4. What does dragging a window to the edge of the screen in Windows do?
A. Maximizes or snaps the window to half the screen B. Changes the background
C. Opens the Start menu D. Minimizes the window
5. Which one is the Ergonomic requirement?
A. Keyboard B. Air Plug C. Footrest D. Sunglass
6. You open your word processing software to begin a report, but the formatting toolbar is
missing. What should you do first?
A. View menu to restore the toolbar B. Editing the file menu
C. Restart the computer D. Uninstall and reinstall the software immediately.
7. Which is not word processing software?
A. Windows Doc B. LibreOffice Writer C. WPS Office Free Writer D. Google Doc
8. Which tools use from references tab for format word documents?
A. Page layout B. Bibliography C. Header & Footer D. Labels
9. Keyboard Command of “Strikethrough”
A. Ctrl+S B. Ctrl+D+Select Strikethrough C. Ctrl+Alt+D D. Alt+D
10. You are entering dates in a spreadsheet, but they are displaying as random numbers (e.g.,
44927). What is the most likely issue?
A. The cell is formatted as text B. The cell is formatted as long-date
C. The cell is formatted as general or number D. Your keyboard is malfunctioning
11. You want to check if a cell is empty. Which function should you use?
A. =ISNUMBER() B. =IFERROR() C. =ISEMPTY() D. =ISBLANK()
12. What’s the result of =ROUND(12.789, 2)?
A. 12.78 B. 12.79 C. 12.79 D. 13
13. What does the formula =IF(B2>100,"Pass","Fail") do?
A. Compares B2 to 100 and displays “Pass” if less
B. B2<100 then Return “Pass” or “Fail”
C. Returns “Pass” if B2 is greater than 100, otherwise “Fail”
D. Returns “Fail” if B2 is greater than 100, otherwise “Pass”
14. You want to prevent users from entering a number greater than 10 in a cell. Which feature
will you use?
A. Conditional Formatting B. Protect Sheet
C. Data Validation D. Error Checking
15. You need to apply different headers and footers for different chapters in your document.
What should you use?
A. Page Break B. Table of Contents C. Section Breaks D. Next Page
16. You want the first row (headers) to repeat at the top of each printed page. What should you
do?
A. Select the row and change page Setting B. Use the “Repeat Header Rows” option
C. Use “Rows to repeat at top” D. Insert a new row on every page
17. Which is relation operator in Excel?
A. & B. <> C. * D. &&
18. Which view in PowerPoint displays the slide thumbnails on the left and the current slide in
the main window?
A. Slide Sorter View B. Normal View C. Reading View D. Printing View
19. Which of the following file types is most likely to be blocked by email servers due to
security risks?
A. .html B. .zip C. .exe D. .tif
20. What is the primary purpose of a device driver?
A. To protect the computer from viruses B. To increase the system’s internet speed
C. To allow hardware to communicate with the operating system
D. To clean up unused files
21. What is BIOS and how do you access it?
Answer: BIOS (Basic Input Output System) হল ো কম্পিউটোলেে মোদোেল োলডে থোকো একটট ফোমওয়্যোে
ে যো
কম্পিউটোে চো ুে সময়্ হোডেওয়্যোে ও অপোলেটটিং সসলেলমে মলযয সিংলযোগ স্থোপন কলে। BIOS-এ ঢুকলে
কম্পিউটোে চো ুে সময়্ সোযোেণে Del, F2, অথ ো Esc োটন প্রেস কেলে হয়্।

22. What is Mail Merge in MS Word?

Answer: Mail Merge হল ো একটট MS Word সফচোে, যো য হোে কলে একই যেলনে একোসযক সচটি, প্র ল ো
ইলমই স সিন্ন েোপলকে জনয আ োদো আ োদো েথযসহ তেসে কেো যোয়্। এলে প্রডটো প্রসোস (প্রযমন
ে Excel
ফোই ) প্রথলক েথয সনলয়্ Word ডকুলমলে সোলনো হয়্।

23. What are Breaks & Section Break in MS Word?

1. Page Break: এটট একটট পৃষ্ঠোে প্রেলে নেু ন একটট পৃষ্ঠো শুরু কেোে জনয য হৃে হয়্।
2. Section Break: এটট য হোে কলে একটট ডকুলমেলক স সিন্ন প্রসকেলন িোগ কেো হয়্, যোলে েসেটট
অিংলে আ োদো প্রহডোে, ফুটোে ো ফেমযোট য হোে কেো যোয়্।

24. What are the four main areas in a PivotTable field list?

• Filters
• Columns
• Rows
• Values

25. What printing options are available in PowerPoint?

• Handout Printing
• Notes Pages
• Full Page Slides
• Outline Printing

26. What is the Slide Pane in PowerPoint used for?

Answer:
The Slide Pane in PowerPoint is used to view and edit individual slides. It shows the selected slide in larger
view where you can add text, images, animations, and other design elements.
 27. What are the Common features of an Online Meeting platform?

Here are the common features of an Online Meeting platform:

1. Video & Audio Conferencing – Real-time face-to-face communication.

2. Screen Sharing – Present slides, documents, or desktop view to participants.
3. Chat / Messaging – Text-based communication during meetings.
4. Recording Option – Ability to record meetings for later use.
5. File Sharing – Upload and share documents, images, or links.
6. Participant Management – Options to mute/unmute, admit/remove participants, raise hands, etc.
7. Breakout Rooms – Smaller group discussions within the main meeting.
8. Scheduling & Calendar Integration – Schedule meetings and sync with Google, Outlook, etc.
9. Security Features – Password protection, waiting room, encryption.
10. Cross-Platform Support – Works on mobile, desktop, and web.
11. Polls & Reactions – Quick feedback using polls, emojis, or reactions.
12. Integration with Other Apps – Connect with productivity tools (e.g., Google Drive, MS Teams,
Slack).

28. Write down 3 most popular tool used to create online forms?

1. Google Forms – Free, easy to use, integrates with Google Drive.

2. Microsoft Forms – Part of Office 365, good for surveys & quizzes.
3. Type form – Interactive and user-friendly form builder with modern design.

29. What is a device driver/Driver Software?

A Device Driver (Driver Software) is a special type of software that allows the operating system and other
programs to communicate with a hardware device.

Example:

• Printer driver – lets the computer send print commands to the printer.
• Graphics driver – helps the OS use the graphics card for display.

30. Define Hardware, Software and Firmware?

• Hardware: The physical components of a computer system that can be touched, such as CPU,
keyboard, mouse, hard disk, monitor.
• Software: The set of programs and instructions that tell the hardware what to do, e.g., MS Word,
Windows OS, browsers.
• Firmware: A type of permanent software stored in hardware (like ROM, chips) that controls the
basic functions of devices, e.g., BIOS in a computer, software in a router.

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