COMBINED SERVICES CONTRACT

MÁSMÓVIL INDIVIDUALS

NÚMERO DE CONTRATO:MMC1901238792170

1. HIRING CHANNEL DATA

Name or business name*:
Nombre Comercial*:
Code*:
Address*:
Contact phone number:
E-mail de contacto*:

2. PERSONAL DATA OF THE CLIENT

Nombre*: MARIA ANGELES NIF/CIF/NIE/PASAPORTE*: 45078110L

Apellidos*: CASTILLO SANCHEZ Fecha de nacimiento: 02-06-1969
Address*: Miramar Promotion Group, 1, 007 A
calle, número, escalera, piso, puerta

Localidad*: Ceuta Provincia*: Ceuta

Código postal*: 51002
Customer Service Language: Spanish Nationality: SPAIN
Teléfono de contacto*: 657100398 E-mail de contacto*: gusiloceuta007@[Link]

Shipping address (only complete if it is different from the billing address)

Address*:
{"calle":"street","número":"number","escalera":"staircase","piso":"floor","puerta":"door"}

Localidad*: Provincia*:
Postal code*:

Installation address (complete only if it is different from the billing address)

Address*: GRUPO Promotion Miramar 1, 007 A

street, number, staircase, floor, door

Localidad*: Ceuta Provincia*: Ceuta

Código postal*: 51002

3. SERVICIOS CONTRATADOS

MOBILE LINE 1 MOBILE LINE 2 MOBILE LINE 3 MOBILE LINE 4 MOBILE LINE 5
Nº teléfono móvil: 657100398 628065431

SIM card number:

Rate*: RATE PLUS 3GB CONV Rate More 2Gb

Promotion*: Additional discount 30% Additional line discount 30%

["Commitment*"] - -

Penalización máx. (€)*: - -

Tipo de movimiento*: Portability Portability

(New activation, Portability, Pre-Post Migration)

Consumption limit: - € - € € € €

Fixed Telephony Services and Broadband Internet Access

Tecnología*: ADSL Fiber X

Tipo de acceso*: Par Activo By Vacancy Portabilidad línea fija*: Si X No
(only applies in case of ADSL)

Velocidad*: 300 Nº de teléfono fijo*: 956508170

(only applies in case of Fiber)

Tipo de movimiento*: Alta nueva X ADSL-Fiber Migration

Promotion*: LAUNCH PROMO Installation cost*: €0.00
Installation cost promotion*: See attached combined services contract
Compromiso*: 12 meses
Penalización max. (€)*: 80,33€
 COMBINED SERVICES CONTRACT
MÁSMÓVIL INDIVIDUALS

4. EQUIPMENT
Device delivered*: FTTH ROUTER
(brand and model)

The customer agrees to return the connection equipment (router) upon service termination or to pay the amount of 100,00€ MÁSMÓVIL

5. CAMBIO DE TITULAR. DATOS DE ANTIGUO TITULAR

Phone number to change Full name of the former holder Identity Document Company

Landline: 956508170 Julian Castillo Suarez 31780885Z

Mobile Line 1:

Mobile Line 2: 657100398 JULIAN CASTILLO SUAREZ 31780885Z

Mobile Line 3: 628065431 Julian Castillo Suarez 31780885Z

Mobile Line 4:

Mobile Line 5:

The new holder acquires all the rights and obligations assumed by the former holder in the contract, including any existing commitments, with
exception for debts accrued up to the present date, for which the former holder will continue to be liable.

6. OTHERS

Restricted services
International calls: Fixed: Mobile: Nº de Móvil:
Additional billing service: Fixed Mobile: Nº de Móvil:
Messaging services: Mobile: Nº de Móvil:
Roaming: Nº de Móvil:

X I have read the data protection clause and I want my data to be used for all purposes.
specified.
Otherwise, we will send you a text message or email so you can manually configure your options.
of privacy.

7. FACTURACIÓN
Nombre de entidad: ES 43 0049 4894 08 2395024109
Country code Check digit Entity* Branch* D.C. Account number*
ISO 3166* IBAN*

Titular de factura*: MARIA ANGELES CASTILLO SANCHEZ

Account holder*:
Documento de identidad*: 45078110L
Invoice format: Electronics: X Paper:
It is also necessary to sign the attached SEPA mandate.

8. WITHDRAWAL
Only applicable in remote hiring and outside the establishment.
Client Company:
The Client expressly requests that the provision of the Service is
started during the withdrawal period, that is, within 14 days
following the hiring. X

9. SIGNATURE

By the customer*: By XFERA MÓVILES, S.A.U.*:

In Ceuta 23 of 01 of 2019
The data marked with an asterisk are mandatory. If not properly filled out, XFERA MÓVILES, S.A.U. will not be able to provide you with the services.
purpose of this contract. The client declares that all and each of the previous data and information are correct, that he has read, knows, and fully accepts the
rates that have been provided to you, the information related to the service, as well as the general and specific conditions that appear in this document, which govern
their relationships with XFERA MÓVILES, S.A.U. with registered office at Avenida de la Vega, 15, 28108 - Alcobendas (Madrid).
GENERAL TERMS AND CONDITIONS OF CONTRACTING
1. OBJECT Technique of Administrative Procedures for the
Conservation of Numbering in case of change
operator, approved by the National Commission of the Merca-
XFERA MÓVILES, S.A.U. (MÁSMÓVIL) with registered office two and the Competition.
en Avenida de la Vega, 15, 28108 Alcobendas, Madrid,
Spain, and CIF A82528548, is a telecommunications operator.
The Services are offered to you exclusively as a Client
communications that offer the services described in the clause final and for a use based on good faith. In particular,
next (the "Service" or the "Services"). by way of non-exhaustive statement, it is not permitted:
These General Contracting Conditions ("GCC")
They will govern the relationships between the Service Client (the "Client")
a) The use contrary to Spanish laws, or that
violates the rights of third parties or the proper use of the Services
te") and MÁSMÓVIL in relation to the contracted Services.
cios that are only for the personal and private use of the Client,
The reading of the GTC by the Client is a necessary condition.
being responsible for controlling access to them.
and prior to the activation of the Services, it implies the acceptance
full and unconditional acceptance of each and every provision of the b) The publication or transmission of any content that
options included in these CGC, which are also published violent, obscene, abusive, illegal, racist, xenophobic
you can find on the MÁSMÓVIL website [Link] or defamatory.
our "Website". c) The collection and/or use of personal data from others
users without their express consent, or in violation of
the provisions of Organic Law 15/1999, on Protection of
2. DESCRIPTION OF SERVICES Personal Data.
d) The resale of traffic or services or the marketing
Fixed Telephone Service: The Fixed Telephone Service, with economic exploitation or utilization of them by
Voice over IP technology allows the Client to any means or system.
receive and make calls on your line, as well as others e) Communication with dedicated numbers for routing
basic facilities and associated additional services. call monitoring, that is, what they offer as a service
Mobile Telephone Service: This Service includes the commercial, the routing of the call to another
provision of Telecommunications Service for calls from Mobile different number than the one called.
and the associated electronic communications services f) The objectively irregular or fraudulent use of the Servi-
(including mobile internet access service) and such as: "baby monitor"; "walkie-talkie"; one-time calls
value-added services associated that the Client requests. mind, or mostly, to additional charging services
To provide this Service, MÁSMÓVIL will deliver to the Customer the added value; use of the Services for shipping
a SIM card that can be used in any device of unsolicited commercial communications; sending of
unlocked mobile. The service will be provided within the national territory. great messages to block foreign servers;
Outside of it, the Client can receive the requested Service. making unsolicited communications when the
activate the Mobile telephone service requested from themselves can be classified as irregular trafficking. In
the foreigner, ("Roaming Service" or "Service while Traveling - in particular, the Client shall not use the Services to
("cia"). It is reported that your registration in the mentioned service may send unsolicited or bulk emails ("spam") or make
involve the charging of special fees in their communication any use of mailing lists addressed to
received and made abroad according to the regulations any person who has not given permission to be
is in force at all times. included in such process.

Broadband Internet Access Service: This Service In these cases, MÁSMÓVIL may terminate the Contract.
understand, regardless of the technology used: or block the affected Services temporarily until
Broadband Internet access with 24-hour navigation clarify the circumstances of the irregular use of the Service
hours at the contracted access speed. Due to the or change the rate, after notifying the Client.
technical characteristics of the Service, that speed is In this last case, the Client may terminate the Contract.
maximum, that is, MÁSMÓVIL cannot guarantee everything regarding the specific Service in the terms therein
moment the access speed that the Client has against- awakened.
tado; and (ii) the associated additional Services.

For Fixed Telephone and Mobile Telephone Services, if the 3. RATES, BILLING AND PAYMENTS
Customer does not have numbering, MÁSMÓVIL will assign it.
one. The Fixed and Mobile Telephone Services of MÁSMÓVIL The prices and charges applicable to the Services will apply.
include, where applicable, the portability of the phone number teeth according to the rates and other general conditions and/or
that the Client had with their previous operator. To this end, the particulars, offers or promotions in effect for each
the client must request it by filling out the moment. Any modification of the rates will be communicated.
Request for Portability, so that it can be processed inform the Customer by any means that MÁSMÓVIL considers
portability of fixed or mobile telephone services in its appropriate for the Client to have proof of such modification
previous operator. Portability will be carried out from notification and the new rates. The Client will have available
agreement with the portability processing procedures at all times, such rates on our Website. The
established in the respective Specification document access to emergency services is free.

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The invoice will be monthly and will break down the Basic Service as follows If at the end of the contractual relationship, independent-
like the rest of the services contracted for billing concepts mind of the hiring modality, resulted in a balance to
ranks within each Service, including the corresponding ones At the customer's request, they may request their refund. MORE-
teeth to the supposed sale or transfer/rental of MOBILE will be able to deduct administrative and...
teams. If for technical reasons it was not possible to invoice to management that could accrue according to the current rates
Client in the month immediately following the accrual, at every moment. It will also correspond to the Client this
MÁSMÓVIL may bill it in the following months. right of compensation when the balance is in favor of
MÁSMÓVIL.
The subscription fees will be invoiced on a monthly basis.
Defeated. Measured services will be billed for periods. MÁSMÓVIL may, in order to ensure compliance
monthly according to the consumption made in the previous month. of the Client's obligations:
The above is without prejudice to what is stated in the conditions.
specific contracting of each Service of the presen- Request an advance payment from the Client, or make an additional charge.
tes Condiciones Generales de Contratación. to their account immediately, for the amounts
accrued to date.
In fixed telephone services and broadband internet Request the Client for a non-interest bearing cash deposit.
look, the monthly installment fees include maintenance Request a bank guarantee for an amount never exceeding
from the network up to the NTP (Network Termination Point, in the the estimated average of three months of consumption per Service.
ADSL case) or PTRO (Network Termination Point Restrict the Client to services with higher rates,
Optical, in the case of Fiber). additional billing and international services.

This type of action can be carried out, among others, in the

The first invoice will include the setup, activation fees, and, in
in your case, the installation and/or maintenance. In your case, following assumptions:
They will also contain the price of the acquired equipment and of
Exceed the credit limits set in your case.
configuration of the Services, unless the payment of such
the price is deferred or postponed, in which case it will include the part
The suspension or interruption of the Service occurs due to
any of the causes provided for in these CGC or the
proportional corresponding to the first month based on the contractual resolution.
number of deferred payment months. It will also include the Non-compliance with these CGC by the Client.
recurring fees that apply from the moment In case of fraud or unauthorized use of the Service according to
to activate the Service within the billed period. you are CGC.
- Target risk of default, understood as such, by
The Client has the right to choose a payment method between example, the declaration of bankruptcy.
the commonly used in commercial traffic. For Nevertheless, for the Fixed Telephone Service,
use a payment method other than bank direct debit, the provisions in the Specific Conditions will apply
(which is the default payment method, unless said Service of these CGC.
another thing is indicated in the specific conditions), may
communicate with Customer Service. The complaints-
Client information related to billing not justified Right to Disconnection
the delay in the payment of the claimed invoices. The
unpaid invoices at their due date will accrue a In fixed and mobile telephone services, the Client may
late interest equal to the legal interest on money, the expenses request MÁSMÓVIL to disconnect the services of
caused by the return of the receipt and other expenses additional billing and international calls. For this,
administrative staff who can rise to a maximum of You should contact Customer Service indicating
20 Euros (VAT included), without prejudice to other agreements. his/her desire to disconnect from the services of which he/she
consequences that could arise from non-compliance, among MÁSMÓVIL will make the disconnection within a maximum period
others, the inclusion of their data in solvency files of ten (10) days from the receipt of the request. If the
patrimonial and credit. disconnection did not occur within the specified timeframe of
causes not attributable to the Client, the costs derived from
MÁSMÓVIL may use to collect the amounts Service whose disconnection has been requested will be for
owed, if the Client so authorizes, the data relating to MÁSMÓVIL account.
the credit or debit cards that would have been provided
for the same reason, MÁSMÓVIL may also execute the In case the Client wishes to activate or subsequently
deposits, bonds, and/or other guarantees if applicable deactivation of this type of services must also
as stated in the specific conditions for the permitted cases make a formal request for activation or later
by law. The Client expressly consents by accepting deactivation of the same through the available Service
provision of the CGC that MÁSMÓVIL can issue invoices Customer Service by calling 2373 or sending a
corresponding to the Service in electronic format (Invoice email to hola@[Link].
Electronics), having access to them through their
online personal area, accessible with the access keys that
MÁSMÓVIL will facilitate at the time of purchase, or either, 5. RESPONSIBILITY OF MÁSMÓVIL AND CALI-
by email if requested. The Client may SERVICE DAD
revoke this consent at any time, having
right to request the issuance of invoices free of charge in If there were a temporary interruption in the Service
paper. To carry out this revocation, you must communicate it by landline or mobile phone, the Client will be entitled to compensation
written to Customer Service. organization that will be equal to the greater of the two following:

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a) The average amount billed for the services quality level in the Service: Regarding the time of
interrupted during the three (3) months prior to the interruption of a service, a commitment to interruption
interruption, prorated by the actual time that affects the maximum not exceeding 48 hours throughout each period
Customer the temporary interruption of the Service. In case of invoicing. If this commitment is breached, MORE-
an antiquity of less than three months will be considered the MÓVIL will compensate the Client with an amount equal to a
average invoice amount in the monthly payments monthly fee prorated for the time that would have been
tasks carried out or the one that would have been obtained in a duration of the interruption in the billing period.
estimated monthly payment proportionate to the period of
actual consumption made. When the Client enjoys a promotion of a
b) Five times the monthly subscription fee or equivalent discount on the entire monthly fee of the Services, it
in effect at the time of the interruption, prorated by will take into account, for indemnification purposes, the quota
the duration of this. non-promotional monthly of said Services. Such
compensations will accumulate with those provided for in the
They are excluded from the scope of responsibility in the previous paragraphs.
Mobile Phone Service services or calls in
roaming (Roaming Service) provided abroad For these purposes, the service interruption time is
less for operators other than MÁSMÓVIL. defined as the sum of elapsed times since the
moment when the unavailability has occurred
MÁSMÓVIL will automatically pay this amount Service, once it has been activated, until the moment
subtracting it from the following invoice, when the amount to which it has returned to its normal functioning.
the compensation is higher than one (1) euro. If not
the issuance of the invoice for the cancellation of the Service will proceed. The starting moment of the count will be the first of the two.
compensation will be paid by the means agreed upon following events: (i) the notification by the Client of
with the Client in each case. For subscribers subject to fault notice, or (ii) the registration by MÁSMÓVIL of the
prepaid modalities, the adjustment in the balance will be made in causative incident of the total or partial interruption of the
a period not exceeding that of the rest of the subscribers. If the Service.
temporary interruption is due to force majeure causes,
MÁSMÓVIL will be limited to automatically compensating the For indemnity purposes in all commitments
Client with the refund of the subscription fee previous, it will be considered that the monthly fee of the Servi-
and others independent of traffic, prorated by the the Broadband Internet Access rate is 50% of the
time that the interruption would have lasted. total monthly fee in those cases of hiring
bundled service packages in which the price of the
If a temporary interruption of the Service occurs total package fee do not break down the amount attributable to
broadband Internet access for a period of each Service (Telephone Service and Access Service to
billing, the Client will be entitled to compensation Broadband Internet.
with the refund of the subscription fee and others
fixed installments, prorated over the time it would have lasted The provisions of the previous sections will not apply.
the interruption when the Service interruption has when the temporary interruption is due to any of the
continued or discontinuous, superior to six hours following causes:
from 8 AM to 10 PM. The compensation will be paid
in the following invoice. In the corresponding invoice, it a) Serious breach by the Clients of the conditions
it will state the date, duration, and calculation of the amount of the contractual, especially in the case of fraud or delay in
compensation that corresponds to the charged amount. the payment that will lead to the application of the suspension
temporary and interruption of the Service.
In the cases mentioned in the previous paragraphs, b) Damages caused in the network due to, for example, the
MÁSMÓVIL will automatically compensate the Customer if the connection by the Terminal Client whose compliance is not
interruption will affect the area where the domicile is located has been evaluated, in accordance with current regulations.
the one that appears in the Client's contract, or in the case of Servi- c) Breach of the Code of Conduct by a
mobile telephony client, know that said client is Client that provides additional billing services,
I found myself in an area affected by the interruption in the when the ownership of the subscription contract corresponds to
moment of it and I couldn't place it in another area this last one.
during the period of the interruption. If the Client has
visa affected by an interruption and has not been counted The Client holding the Service is responsible for all traffic,
as affected in the previous terms, must services used and misuse that is made of it. No
to communicate with MÁSMÓVIL through Customer Service notwithstanding the above, MÁSMÓVIL, prior identification of the
to the Client, within a period of ten (10) days counted from the account holder and their circumstances, they will also be able to take
of the service restoration, which has been affected the measures within their reach to avoid harm from the
due to the interruption of the Service, indicating, in case of date on which, through the Customer Service,
affect the Mobile Phone Service, its geographical location the notification or suspicion of loss,
stays at the moment of interruption. This information does not subtraction or theft of your access keys to the Service or the
it must be contradictory to what is recorded in the systems existence of a fraud or, in the case of the Telephone Service
from MÁSMÓVIL. Mobile, from the loss, subtraction or theft of the SIM card.

Additionally, except for interruptions due to force majeure MÁSMÓVIL is not responsible for any
mayor, MÁSMÓVIL commits to offering the following damages and/or losses and/or benefits not obtained by

3
the Client or any other third party caused directly or address: Xfera mobiles, SAU (MÁSMÓVIL) with address
indirectly due to the lack of provision of the Service or its social at Avenida de la Vega, 15, 28108 Alcobendas (Madrid).
defective performance due to the following reasons: (i) function-
incorrect installation, defects, failures and/or damages in terminal- In case of a claim, it will be assigned a number.
the devices of the Client not provided by MÁSMÓVIL reference that MÁSMÓVIL will communicate to the Client. If the
(ii) total or partial loss, alteration and/or damage the complaint is made by telephone the Customer may
about information contained in terminals or devices request a document that certifies the presentation and the
the Client's faults for reasons not attributable to the Service and content of it. Said document will be sent in the
(iii) any other that is not due to a lack of conformity of the a period of ten (10) days from your request.
Service or total or partial non-compliance or fulfillment
defective from MÁSMÓVIL. When the complaint has been resolved, MÁSMÓVIL
will inform the Client of the adopted solution through the
MÁSMÓVIL is not responsible for any consequences. same medium used to submit the claim.
consequence derived from an incorrect configuration of the
client devices that has not been carried out by Once the claim is formulated, if the Customer has not obtained
MÁSMÓVIL or the applications installed by the Customer, a satisfactory response from MÁSMÓVIL within a
which are independent and foreign in any case to the (1) month, you may go to the Consumer Arbitration Boards in
Service provided by MASMÓVIL. the case of submission of MÁSMÓVIL to the same ones, or to the
Secretary of State for Telecommunications and for
MÁSMÓVIL will adopt the measures and install the means Information Society in accordance with the established
technicians required by the current regulations at each moment do en la normativa vigente, sin perjuicio de su derecho a
to ensure the confidentiality of the content of the to resort to the judicial route.
signal through the MÁSMÓVIL network, remaining exonerated
waiver of any responsibility that may arise from the
obtaining by the Client or by third parties of recordings of 7. DATA PROTECTION
telephone conversations, their use or advertising and, in PERSONAL
general of how many actions or omissions, not attributable to
MÁSMÓVIL, they break the secrecy of communications MÁSMÓVIL complies with the processing of data
telephone obligations that remain in effect. personal character of its Clients with current legislation
if you have MÁSMÓVIL in accordance with the applicable legislation in Spain and in the European Union. To this end, it adopts the
at every moment to the interceptions made by the technical and organizational measures necessary to avoid the
authorized agents in compliance with said regulation. loss, misuse, alteration, unauthorized access, and theft
from the personal data provided, taking into account the
MÁSMÓVIL informs that it provides the telephone service state of technology, the nature of data and the
available to the public, fixed and mobile, with the ease of identifying risks to which they are exposed.
location of the origin line and the connected line. If the
Client does not want their phone number to be MÁSMÓVIL has adopted the corresponding security measures.
identified by the rest of the users, MÁSMÓVIL puts at its pending the requirements set by the Regulation of
measures to restrict line identification development of Organic Law 15/1999 on data protection
caller and connected line. The Client will be able to have of a personal nature (Royal Decree 1720/2007). In addition
of said information in the Customer Service. try to install those other means and technical measures
additional measures to prevent loss, misuse, alteration, access
unauthorized and theft of the personal data provided, and
6. CUSTOMER SERVICE AND to ensure the secrecy in communications.
NOTIFICATIONS
The data provided by the Client will be incorporated
MÁSMÓVIL will offer a Customer Service that a file of personal data of which it is
it will include telephone assistance, from 8 AM to 10 PM every day of the 365 responsible for Xfera Móviles, S.A.U., which is registered
days of the year, regarding the use of the Services (remains in all draft before the Spanish Agency for Data Protection. The
case excluding technical assistance on your PC or device no communication, or the incomplete communication of the
to access the Services). mandatory personal data to formalize the contract
the Service, will imply the impossibility of providing
To clarify any doubts regarding the price, billing, of it and, therefore, the resolution of the relationship
quality or any other issue related to the Services contractual. The Client is responsible for the veracity and
or if you want to file a complaint, the Customer must address current status of the data provided to MÁSMÓVIL.
to the Customer Service.
MÁSMÓVIL will use your personal data, as well as your
The Client can make their inquiries on our Page. traffic data, understood as those processed as such
Web [Link] or by sending an email to the address effects of conducting communication through
hello@[Link]. an electronic communications network or for the purpose of its
invoicing, with the purpose of providing the requested Services
You can also make your inquiries or complaints. two (among others, establishment and call routing,
calling for free at 2373 (from a landline or internet access, billing, balance top-ups, claims
mobile from MÁSMÓVIL) or to 911 333 333 from any other debt collection, participation in promotions, etc.), with
phone or by postal mail addressed to the following statistical fines and send him related communications

4
with the provision, improvement, and update of services, electronic or value-added service providers and the
being communicated only to third parties who are assignment is necessary for the provision of the same or
linked to distribution channels or companies belonging to- to carry out some promotional action for the services of
related to the business group in which MÁS is integrated MÁSMÓVIL from which it may benefit, such assignment being
MOBILE that collaborate in the hiring process, provides- necessary to carry it out.
and maintenance of the contracted services when
This communication is necessary for the development maintenance. To exercise the rights of access, rectification, opposition
management or handling of the contractual relationship that the Client to cancel, you can go to MÁSMÓVIL, Avenida de the
keeps with MÁSMÓVIL. Vega, 15, 28108, Alcobendas (Madrid), or send an email
email to the address hola@[Link]. Likewise,
In compliance with Law 25/2007, on conservation of you can revoke your consent to the sending of advertising
data related to electronic communications and to the own or third parties by contacting the Service
public communication networks, your personal data Customer Service.
(nombre, apellidos, nacionalidad, dirección y número de
identification document) will also be incorporated into the In the registration process as a User in the customer area
Register book maintained by MÁSMÓVIL, and whose content from our website, you will need to choose a password. As
is available to the authorized agents, in the Client, you are responsible for maintaining confidentiality.
terms established in current legislation. This data of this password, as well as of all the activities that
will be kept by MÁSMÓVIL for a minimum of happen in the session started with your Username and
12 months from the date of the communications. password. The Client commits to notify MÁSMÓ-
VIL at the earliest possible moment the unauthorized use of your name
MÁSMÓVIL may send you information about itself of Username and password or any other failure in the security
new rates and promotions applicable to your Service to the dad. MÁSMÓVIL no será responsable por los daños o pérdi-
that can adhere, through text messages and that could arise due to non-compliance with
emails, unless otherwise stated this obligation on the part of the Client.
by marking the corresponding box in the
cover page of the Contract. The client gives their consent to MÁSMÓVIL to
record the calls that the Client may make or receive
MÁSMÓVIL may also send you advertising about others from Customer Service. That recording is
services from our own or third-party companies in the sectors carried out with the aim of improving the quality of service
leisure, culture, insurance, financial services and the services subject to the contract, with the aim of verifying the
household assistance, only in the event that you so wish customer satisfaction, as well as to certify the counter-
I expressly accepted it. Specifically, in campaigns of station.
which we will inform in detail at each moment
to, in case you accept the sending of advertising from
third parties, will be able to obtain a series of advantages in return 8. CAUSES OF SERVICE SUSPENSION
additional.
MÁSMÓVIL may suspend the contracted Service in the
MÁSMÓVIL informs you that you can check your creditworthiness. following cases:
in common files on equity and credit
whose responsible parties provide such service in accordance with the When the Client has not fulfilled their obligations of
current legality, as well as by automated procedures payment or has exhausted its balance and/or exceeded its limit of
two scoring systems. MÁSMÓVIL will also be able to credit.
verify the accuracy of the data provided by you and If the Client provides MÁSMÓVIL with personal data that is not
be truthful, be deliberately incorrect or be
obtain data from the banking entities that provide us.
usurp the identity of a third party.
By accepting these terms and conditions, you consent
When the Client engages in irregular or fraudulent use
the treatment and maintenance of data on solvency
of the Service.
financial for statistical and evaluation purposes thereof When the Customer has used a payment method
solvency. fraudulently or there is a reasonable risk of fraud.

Likewise, MÁSMÓVIL informs you that in case of not In any of these cases, MÁSMÓVIL will get in touch
to promptly meet your economic obligations towards contact with the Client, prior to the suspension
MÁSMÓVIL in accordance with what is established in these of the Service, to inform you of the existence of a breach
CGC resulting in a certain, overdue, and enforceable debt, that I lie about the CGC.
if the result is unpaid, communication will proceed
of their identifying data and the data related to the debt MÁSMÓVIL may temporarily suspend the Services
pending payment, to entities dedicated to the provision of the customer in case of total or partial delay in the
information services on financial solvency and credit payment for the Services, from the date when MÁSMÓVIL
in accordance with current legislation and, therefore, prior be aware of such circumstance, with 48 hours' notice
payment request with express notice that, if not hours to the Client in which they will be informed of the date from
payment will be made, the referred communication will be made. from which the suspension will take place, this cannot be
to take place on a non-working day. Notwithstanding the above, on the
MÁSMÓVIL will not transfer personal data to third parties. assumption of the Fixed Telephone Service, in case of delay
personal that provides us, except when such assignment it total or partial by the Client in the payment of the invoices during
be in favor of communication service operators a period longer than (1) one month since its submission,

5
it may take place, with prior notice to the Client of fifteen (15) days, to consent to such interruptions and that MÁSMÓVIL does not
to the temporary suspension of the contracted services on the will be obliged to compensate you except in the amount of the
the Client will be informed of the date from which it compensations provided for in the section 'Liability'
the suspension will take place, and it cannot be carried out in of MÁSMÓVIL" of this Contract, which correspond.
non-working day.

The suspension will only affect the Services regarding which 9. DURATION AND TERMINATION
payment has been in default. The suspension of service
does not exempt the Client from the obligation to continue with the payment This Contract is constituted for an indefinite period.
of the monthly payments. In case of temporary suspension VIL has the right to terminate the Contract for the following reasons
the telephone service due to non-payment, it will remain for general grounds for termination of contracts and the reasons for it
outgoing emergency calls, as well as for the mentioned in the CGC. It will be cause for termination
incoming calls, except for collect calls automatic termination of this Agreement at the request of MÁSMÓVIL
reverted and those of the mobile phone service when it the extinction of the authorization for MÁSMÓVIL to provide
find abroad. MÁSMÓVIL will restore the Service when it determines the impossibility of continuing
Service suspended within the next business day after lending it, without the right accruing in this case.
that in which there is proof of the amount owed compensation in favor of the Client. For its part, the
has been fully satisfied. The client has the right to terminate the contract at any time.
moment referring to communication of resolution, whose
In the event of temporary suspension, if the Client had model can be found on our website, accompanying
filed a complaint before the Arbitration Boards of copy of the national identity document or
Consumption, in the case of MÁSMÓVIL's submission to the equivalent identification document, to the Attention Service
same, or before the Secretary of State for Telecommunications to the Client with at least two business days in advance
and for the Information Society, MÁSMÓVIL not on the day you wish to make the cancellation effective on
will not suspend or interrupt the service while the claim Service.
the proceeding is being substantiated and the Client provides evidence
fear the owed amount, delivering the corresponding El contrato se extinguirá, con la consiguiente interrupción
I protect you to MÁSMÓVIL. definitive termination of the Service, for the general causes admitted in
Law and especially for the following:
The reconnection of services will be carried out according to the
conditions in effect at that time, and must pay the Customer Decision.
current quota for this concept. During the period of Serious breach of the obligations arising from the
MÁSMÓVIL suspension may remove from the Client's home Contract, as well as for a use of the Service contrary
the rented equipment. in good faith.
Delay in the payment of the Service for a period exceeding
three (3) months or the temporary suspension of the Contract in two
The Client may formally request with prior notice of
occasions due to delay in payment as provided in
fifteen (15) days to the desired date when it takes effect,
you are CGC.
temporary suspension of fixed telephone service through For unauthorized, illegal, fraudulent, or improper use of
a communication addressed to Customer Service. Service.
The duration of the suspension shall not be less than one (1) month.
no longer than three (3) months. The suspension period does not In exceptional cases where it is necessary due to
it may exceed ninety (90) days per calendar year. In technical, operational or service reasons, or in the event
in these cases, MÁSMÓVIL will deduct from the subscription fee of
that the Service is permanently interrupted, the Client
Client, fifty percent (50%) of the amount pro-rata must return the devices and/or terminals owned by
the corresponding time that affects. MÁSMÓVIL.

The delay in the total or partial payment of MÁS invoices In application of the obligations imposed on MÁSMÓVIL
Mobile over three (3) months or temporary suspension as a telecommunications operator in accordance with
of the Services on two occasions, due to payment default, will give Law 25/2007, on the conservation of data related to
right to MÁSMÓVIL for the definitive interruption of the electronic communications and to the public networks of
Services and the corresponding resolution of the contract. communications, it reserves the right to cancel
In any case, the Service may be interrupted in accordance with the the Contract or block or suspend the Service in any
current regulations when a deficiency occurs moment, in the event that it is verified that the identifying data
caused by the Client and that affects the integrity or security The detainees provided by the Client are false, incorrect or
father from the Network or to the provision of Services to other clients.
incomplete. In case the Client does not make a request
This measure will cease when the Client makes and communicates of numbering conservation, the termination of the Contract
the disconnection of the team subject to MASMOVIL for any reason may lead to the loss of the nume-
deficiency. allocation assigned within a month from the date of
termination of the same.
MÁSMÓVIL may occasionally interrupt the Services
in order to carry out improvement work, repair tasks
action, changes in equipment or for similar reasons, if 10. MODIFICATION OF THE CGC
These interruptions will be as brief as possible and will
will be carried out, preferably and whenever possible, in MÁSMÓVIL may make changes to the present
minimum consumption schedules. The Client accepts the necessity your CGC, as well as the rates in effect at each moment,

6
notifying the affected Client about the modification with one (1) month in advance. The Client who does not wish to accept
a minimum notice of one (1) month before the date of your entry such assignment may terminate the contract early and
in force as will be expressly indicated. If the Client does not without any penalty.
accept the new conditions and thus notify
MÁSMÓVIL may terminate the contract early.
days and without any penalty. If, after one (1) month 13. NULLITY
since the notification by MÁSMÓVIL the Client would not have
expressed their disagreement, or The declaration of nullity, ineffectiveness, or invalidity of
will continue using the Service after the entry- none of the present CGC will affect the validity
from the entry into force of the announced amendment, it shall be understood that of the remaining conditions that will remain in effect and
accept the proposed modifications. they will be binding for the parties.

11. CHANGES OF ADDRESS, OF NUMBER 14. APPLICABLE LAW AND COMPETENT JURISDICTION
PHONE OR HOLDER
The legislation applicable to the relationship that binds the parties
The Client may request a change of address in which it is Spanish, with the competent forum being the one that deters
receives the contracted services through the Service of mine in each case the legislation on protection for
Customer Service. If for technical reasons MÁSMÓVIL consumers and users in case the Client has the
I could not provide the Services at the new address, the consumer condition. Otherwise, the parties
The client may terminate the Contract in a manner are subject, to the exclusion of any other forum
in advance and without any penalty. that could correspond to them, to the jurisdiction of the Courts-
two and Courts of Madrid Capital for the resolution of
If the change of address were technically possible, the the divergences arising from the interpretation or
The client will only have to pay the current fee for the change of application of these terms and conditions.
address.

In the case of renting telephone devices and/or

Internet, the Customer must transfer at their own risk
Give the associated teams to these services to the new one. SPECIFIC CONDITIONS SERVI-
address. When it is necessary to change the number of
mobile or fixed telephony of the Client, whether due to technical imperatives FIXED TELEPHONE CIOS AND ACCESS TO
cos o porque así lo exija la normativa vigente, MÁSMÓVIL BROADBAND INTERNET.
It will communicate this change and its reasons with prior notice.
what will be three (3) months in the case of landline phones,
informing you of the new number that will be assigned to you, no 1. OBJECT
the Client has the right to compensation for this
concept. Notwithstanding the above, MÁSMÓVIL will adopt The present specific conditions are applicable
the appropriate measures for the Client to be able to conser- only in case of hiring the Telephone Service
your phone number when changing operator according to Fixed Line and Broadband Internet Access, good of
to the regulations and conditions that govern it. In addition, the independent form or in convergent modality with
The client may request a change of phone number in other Services.
any moment.

In case of a change of holder, both the current and the new one, 2. INSTALLATION AND ACTIVATION OF THE LINE
they declare that all data provided to the Service of
Customer Service of MÁSMÓVIL is correct and has The installation and activation conditions of the Service
read, know and fully accept the present ones they will depend on whether this is borrowed over an ADSL line or
CGC. The date of change for the new responsibility of fiber optics. MÁSMÓVIL will provide access to the Service on
payment will be the day following the confirmation of the change fiber optic only in those places where
as a holder by MÁSMÓVIL, which will happen a provide adequate infrastructure for it. It can
once you have received the necessary documentation consult the coverage areas on our website or
completed mind. Nevertheless, the change in the Customer Service.
Ownership does not exempt the current holder from the payment of the
amounts accrued up to the date of the change. 2.1. ADSL

The installation of services over an ADSL line

12. ASSIGNMENT requires actions such as the disaggregation of the loop
of the subscriber, installation of devices and/or portability, in
MÁSMÓVIL reserves the right to transmit the your case. The Client will allow, when necessary, for the
rights and/or obligations arising from the present proper provision of the Service, that the people who
CGC to a company belonging to its same group design MÁSMÓVIL access to the Client's property.
business or to a third telecommunications operator
electronic communications without the need to obtain consent The Client declares that they have been informed in a manner
client's express, notifying them of this fact at least with detailed description of the characteristics and conditions of the Service

7
of Broadband Internet Access and expressly requests The client expressly authorizes MÁSMÓVIL and the technicians
for the provision of the service, if applicable, that its pair of that it designates access to your home and to the inst-
threads (also referred to as 'loop') can be accessed by relations and equipment necessary for the correct
MÁSMÓVIL or the companies of the MÁSMÓVIL Group (which- installation. This authorization extends to the case where
any of them, hereinafter, "MÁSMÓVIL") in the modality- It is necessary to take some action for the correct
completely disaggregated access or well in the provision or maintenance of the Service, as well as, in its
indirect access modality. MÁSMÓVIL will carry out case, at the time of the withdrawal of the Equipment.
at the Client's residence the following actions that are
necessary for the installation of the Service: The Client will have to provide the technician with access to the
location of the building where the access is located for
Installation of a network termination point (PTR). the Optical Fiber in case it has been deployed
Installation of an ADSL/WiFi modem. cattle in their interiors.
Wiring of the installed equipment with a max.
1.5 meters. MÁSMÓVIL will carry out the following actions for the
Service installation:
Likewise, the Client declares that they have been informed of the
features of the provision of MÁSMÓVIL Services Connection of the external Fiber Optic network to the grid of
and that this means the automatic cancellation of all services Client's building.
hired by the Client with their access operator in Laying cable inside the building or on the facade
relationship with said loop, including, where applicable, the services to the Client's address.
Centrex, virtual private network, jump group, link line and Installation at the Client's home of a point of
any other service that involves association with the loop. optical network termination.
The Client authorizes MÁSMÓVIL to act on their behalf Installation of an ONT Router at the Client's home
how many efforts are necessary to access your peers, WiFi.
Wiring of the installed equipment with a maximum
or to carry out as many actions as necessary on
1.5 meters.
the Customer line to provide Access Service to
MÁSMÓVIL may modify the elements to be installed or the
Broadband Internet. In case the Client does not match actions to be taken for the installation, according to the needs
with the title holder of the lines, he expressly states that service data at every moment.
has obtained the aforementioned authorization.
The Client acknowledges that they have been informed of the characteristics-
MÁSMÓVIL will initiate the disaggregation procedure, in provisions for the provision of Services and that in the case of Fiber
in your case, from the line indicated by the Client as long as there is Optics does not imply the automatic lowering of all the
a guarantee to be able to offer the service on this in quality services that the Client may have contracted previously
suitable. If this does not exist, MÁSMÓVIL will install or request it lie with MÁSMÓVIL or with another operator. The Client can
a new pair at the Customer's address. For these purposes, the keep your previous ADSL/Internet access service if it
The client explicitly authorizes MÁSMÓVIL to register had and the associated services.
a new line, in the name of this, at his address.
In this same case, the Customer's resignation from the service of
Once it is possible to provide the Service online, ADSL/Internet access with your previous operator is responding
MÁSMÓVIL will port, if applicable, the customer's number from availability of it. In case the Client wishes such
agreement with the portability request that the Client has To cancel, you must contact your previous operator.
signed in this Contract.
Both in the case of installation and activation of the Service
In case of a change of holder, both the current and the new one, ADSL like in Fiber Optic, the Client declares that
they declare that all data provided to the Service of has the permits and licenses from third parties that, in your
Atención al Cliente de MÁSMÓVIL son correctos y que han if necessary for the installation and provision of the
read, know and accept in their entirety the present ones Service, with MÁSMÓVIL remaining exempt in any case from
CGC. The date of change of the new responsibility of responsibility towards these third parties.
Payment will be the day after the confirmation of the change
as a holder by MÁSMÓVIL, which will happen one The Client's refusal to accept the installation
once the necessary documentation has been received basic to be performed by MÁSMÓVIL will grant it the right to
completed mind. Nevertheless, the change terminate this Contract immediately, proceeding-
ownership does not exempt the current holder from payment of the in any case, to charge the Client for those expenses that are
amounts accrued up to the date of the change. they have generated up to the date of resolution of the Contract.

2.2. Optical fiber

3. RATES, BILLING AND PAYMENTS
If the Client does not have the necessary installation for the
to provide the Service, it is necessary that MÁSMÓVIL or The rates applicable to the Fixed Telephone Service may
another company that acts on its own, carries out the to have associated minimum consumption or fixed monthly fees.
installation of the same at the Client's home. For this, The minimum monthly consumption to be made by the Client depends on
subsequent to the signing of these Conditions depends on the specific conditions of each rate. In case
General and Specific, a technician from MÁSMÓVIL or from not consuming the minimum corresponding amount monthly
authorized external company will report to the according to your rate, MÁSMÓVIL will bill you that amount in that month.
Client's address on the date agreed upon with them. The import it, if applicable, the one that remains until reaching it.

8
Certain rates may have a fixed fee. sor and tele-assistance services and, in general, about
mensual. De la existencia de la misma se informará en las any service provided over a traditional telephone line.
Particular conditions applicable to each rate with MÁSMÓVIL does not guarantee the operation of the mentioned
character prior to hiring. This fixed fee is owed- services that were installed prior to the
will be at the beginning of each billing period. activation of Broadband Internet Access Service
Wide.
In case of cancellation once the billing period has started,
The fixed fee will be charged to the Client in proportion to the number When the provision of the Service is carried out over ADSL,
of days enjoyed since the beginning of the period of the Client acknowledges that MÁSMÓVIL cannot guarantee
billing up to the date of cancellation. Likewise, it determines- that it has the contracted speed in all
the management of MÁSMÓVIL, concerning which information is provided the cases, since the distance to the central, the quality of the
prior to its execution, they may count on line and the possible interferences, can represent a
additional amounts. MÁSMÓVIL may require the decrease in the aforementioned speed. MÁSMÓVIL will carry out
constitution of security deposits, at the time of his best efforts to ensure that the Client has the
hire the Fixed Telephone Service or during the validity maximum technically possible speed of the ADSL service
of the Contract when: hired. In general, both in the case that the Service is
It compares ADSL to fiber optic, the speed.
a) The Client would have left one or several unpaid the contracted service will be enjoyed using the wired Ether connection
receipts, as long as the delinquency persists. net between the provided teams and the Client terminal
b) If debts had been incurred from another contract(s) of This speed could be limited by the capabilities
subscriptions, whether active or not, or are repeatedly delayed in of the device used by the Client to connect to the
the payment of the bills. The deposit may be constituted in Service.
cash or by bank guarantee at the Client's choice.
When other connection methods such as Wi-Fi are used,
Deposits will not earn interest. MÁSMÓVIL requires others, the speed on the Client's device may be affected
by the constitution through a means that leaves record of its limited by the inherent characteristics of that medium
reception granting you a period of no less than fifteen (15) connection. In the case of Wi-Fi, factors external to MÁSMÓVIL
days for its constitution or for the payment of the amounts like the structure of the Client's residence, interferences
pending. If the deposit is not constituted, MÁSMÓVIL with other Wi-Fi networks, the capabilities of the device used
may dismiss the registration request, suspend the Service by the Client to connect to the Internet, outdoor use
and to terminate the Client if the deposit does not constitute the pass- the interiors or other factors can cause the decrease
ten (10) days from when a second request is made from the final speed enjoyed by the Client.
The requested deposits will be for an amount
never exceeding the estimated average of three (3) months of In addition to the aforementioned factors external to MÁSMÓVIL that
consumption by Service. they can cause a decrease in the speed of enjoyment
by the Client, it may be limited in case of
The return of the deposits will occur: in case a), carrying out maintenance operations by
as soon as MÁSMÓVIL is aware of the payment MÁSMÓVIL or in case of service interruptions.
full amount owed, and in case b),
when it is proven that there has not been any in a year
no delay in payment. If the Client has debts 5. FIXED TELEPHONE SERVICE
pending would be canceled or requested a change of ownership
Given its Service, MÁSMÓVIL may execute the warranty In the event that the Client hires the Telephone Service
for the total of the incurred debt, leaving the remainder This will be provided on the line associated with the service of
at the Client's disposal. If the Client had paid ADSL or via Fiber Optic line, as applicable.
all receipts, the deposit will be returned in full.
The return period will be fifteen (15) days from the Due to the technical configuration of the Service, we
next to that in which the circumstances are met we inform you that the cancellation of the Fixed Telephone Service
previously collected. it could in turn affect the Internet Access Service of
Broadband causing in that case the drop of this
last Service.
4. INTERNET ACCESS SERVICE OF
BROADBAND The Telephone Service, with voice over IP technology,
allows the Client to receive calls on their fixed terminal
The Client declares that they have been informed in detail those designated for the numbering associated with your line.
of the characteristics and conditions of the Service of In addition, it allows the Client to make calls from the
Broadband Internet Access. Due to the configuration of the same line.
technical report of the Service, we inform you that the cancellation of
the Broadband Internet Access Service could In the case of providing the service over the Fiber line
affect in turn the Fixed Telephone Service, causing in Optics, the Client can maintain their Telephone Service.
in this case the cancellation of the latter Service. previous if I had it and the associated services. In this
case, the cancellation of the Customer in the Telephone Service in their
The Client is also informed that the provision of the previous operator is responsible for it. In case
Service may involve incompatibilities with the services. that the Client wishes for such cancellation, must contact their
based on modems or alarms, central units, lines of ascent- previous operator.

9
For the enjoyment of this Service, the Client authorizes MÁS- (I) ONT / WiFi Router (in case of Fiber optic);
MOBILE to carry out any actions on the network that are necessary (II) ADSL/WiFi modem (in case of ADSL);
necessary to ensure the receipt of calls (III) If necessary, a network termination point
intended for their geographic numbering. (PTR) in ADSL installations;
(IV) An optical network termination point (PTRO) in situ
Fiber relations;
6. ACTIVATION OF TELEPHONE SERVICE (V) Wiring within the limits described herein
FIXED AND BROADBAND INTERNET ACCESS CGC;
WIDE (VI) Any other equipment, peripheral, or device delivered-
from MÁSMÓVIL to the Client for the proper provision of
MÁSMÓVIL will activate the fixed telephone and Internet services of the Services.
Broadband within a maximum period of thirty (30) days
The technical characteristics of the equipment that MÁSMÓVIL
natural from the Client's acceptance of these CGC.
The activation of the mentioned services will take place on the same day. delivery and installation to provide the service to the customer can
day on which MÁSMÓVIL completes the installation at the residence be subject to changes. The Client will be informed of the
from the Client satisfactorily or once purchased possible changes through our Website and through
assesses the suitability of the existing installation. This period Customer Service.
deactivation is referred to as supply time of the cone-
initial section, for the purposes of the current quality obligations MÁSMÓVIL will configure or facilitate the instructions for
to which MÁSMÓVIL is subjected. The non-compliance of the the configuration of the Equipment provided to the Client.
quoted commitment of time for supply of connection Unless opposed by the Client, MÁSMÓVIL may create a
initially from MÁSMÓVIL will result in compensation second independent channel in the Team through which
the Service is provided, at no cost and without affecting the quality of the
to the Client at the rate of one (1) euro for each natural day of delay,
up to a maximum of ninety (90) euros. Contracted service, to provide additional services such as
like the possibility of sharing broadband Internet
In case there are technical reasons that make it impossible with third parties. This will not affect or reduce the speed
the provision of the Service by MÁSMÓVIL, or its non hired by the Client for their Access Service to
physical accessibility of the cable installation to the point Broadband Internet. The Client may deactivate this
of the Client's home connection or other assumptions not sharing at any time through the Service of
attributable to MÁSMÓVIL for which MÁSMÓVIL could not MÁSMÓVIL Customer Service.
to provide the service, such as force majeure or other causes
MÁSMÓVIL transfers the Equipment to the Customer in a regime of
attributable to the Client, no right to compensation will arise
some in favor of the Client. cession/rental, unless expressly indicated otherwise by
from MÁSMÓVIL. The Client is responsible for the proper use
MÁSMÓVIL commits to providing the Services against-
tasks according to the quality commitments required by the of the Team as well as its non-manipulation.
current regulations applicable to it.
MÁSMÓVIL will be responsible for the maintenance of the Equipment.
given as well as its replacement in case of breakdown. The
7. EMERGENCY SERVICES Client agrees to return the Equipment to MÁSMÓVIL in a
state of use and conservation suitable for correct use
MÁSMÓVIL facilitates free access for the Client to the of the same, upon request from MÁSMÓVIL, at any
emergency services as well as information about the moment and in any case, within one (1) month thereafter
to the cancellation of the Service.
location of the person making the call depends on
of, this last one, about the capacity of the systems of the Comu-
If the Client does not return the Equipment within that period, MÁSMÓ-
Autonomous Unit in which the Client is located in the
time to call the referred services. VIL will apply the penalty specified on the cover page.
of the Contract. If MÁSMÓVIL delivers any type of software or
some self-installable equipment or terminal, the Client must
8. SUBSCRIBER GUIDES follow the installation instructions provided by MÁS-
MOBILE. MÁSMÓVIL does not offer any warranty, either explicit
If the Client requests that their data be included in the guides implicitly, about the installation aid software
of subscribers by checking the corresponding box provided nor is responsible for damages or alterations
tooth, MÁSMÓVIL will communicate those data that the Client- that, due to its execution, could be caused in the
I referred you to the National Commission of Markets and the client's IT system (configuration, software and/or
Competence for this to make them available to the hardware) or in electronic documents and alma files
entities that create guides and/or provide services of fed into their computer system.
information.
10. TERMINAL AND SERVICE GUARANTEE
9. EQUIPMENT AND TERMINALS AFTER SALES

MÁSMÓVIL will deliver to the Client or install at their home, Notwithstanding the above, if there were
in case the Client does not have the necessary installation terminals or equipment associated with the Contract that are acquired
would be provided for the service, the following equipment brought by the Client to MÁSMÓVIL or to a third party with whom
(for the purposes of these General Conditions of Contract, the Team): MÁSMÓVIL has reached an agreement regarding this.

10
equipment has a legal warranty period from its applicable. The management expenses applicable in your case are
purchase, delivery or installation date, credited with the they will inform the client in the specific conditions of the
invoice or corresponding delivery note. contracted services.
MÁSMÓVIL offers a after-sales service in such cases.
processing of repairs with a service of
Official technical assistance recognized by the manufacturer of 3. RATES, BILLING AND PAYMENTS
the cited equipment. Such warranty will not apply.
in the following cases: Mobile Phone Service rates may have
minimum consumption associates or fixed monthly fees.
Replacement of worn parts as a consequence
from the normal use of the Equipment. The minimum monthly consumption to be made by the Client depends on
If the Equipment has been tampered with by a service it will depend on the specific conditions of each rate. If the
technical assistance not authorized by MÁSMÓVIL. Client does not consume the minimum amount corresponding to their
If the cause of the dissatisfaction is due to an install- rate, MÁSMÓVIL will bill or discount from your balance each
incorrect action by the Client or manipulation that amount or, if applicable, the remaining amount to reach
improper or with non-original elements/accessories of the Certain rates may have a fixed fee
manufacturer. monthly of which will be informed in the Particular Conditions
the fee for each rate before contracting. This fixed fee is
will accrue at the beginning of each billing period.
11. MAINTENANCE
In case of cancellation once the billing period has started,
MÁSMÓVIL will repair any faults that occur in the fixed fee will be charged to the Client in proportion to the number of
all the teams provided and related to the service days enjoyed since the beginning of the billing period
of the service that would have been provided by MÁS- action until the cancellation date. Certain procedures of
MOBILE, always assuming the cost of them MÁSMÓVIL, about which information will be provided before its execution.
when they would have occurred due to causes not attributable to charges may involve the payment of additional amounts. For
Customer. guarantee the correct billing of data services
in mobile mode, MÁSMÓVIL may restore the connection
In case the Client detects a malfunction in the Equipment from this service every 2 hours of continuous connection. The
or a malfunction of the Service must be reported Service restoration consists of restarting the session.
contact with the MÁSMÓVIL technical support service data automatically.
calling Customer Service.
La contratación de los Servicios de Telefonía Móvil en moda-
MÁSMÓVIL will employ the means that at each moment postpaid services will be governed in accordance with the provisions set forth herein
consider necessary to resolve the issue. General and Specific Contracting Conditions.

3.1. Prepaid option or contract without direct debit

The Client who has chosen to hire the service

SPECIFIC CONDITIONS SERVI- in prepaid mode you can recharge the balance of your Card
through any of the payment methods offered by
CIO OF MOBILE TELEPHONY MÁSMÓVIL, such as debit or credit card, cards
of recharging or in any of the participating establishments
1. OBJECT two and identified with our emblem.

These Specific Conditions are applicable only You can also request that the recharges be made from
in the event of hiring the Mobile Phone Service automatically when a certain date or balance is reached
either independently or in a convergent mode defaults. In this case, the top-ups are
with other services. will be made against the credit or debit card provided by
the Client for this purpose.

2. INSTALLATION AND ACTIVATION OF THE LINE If the balance of the Card becomes negative, the amount of the
the next recharge will be allocated, in whole or in part, to
The Client will have a period of 60 days from the date offset said negative balance. The Client is obliged to
upon purchase or receipt of your SIM card, to activate the replenish the total amounts corresponding to
the same. Once that period has passed without the card having negative balances from the date on which they
if activated or used, MÁSMÓVIL may cancel it. The they have produced. If the Client maintains a negative balance
The client will have the right to recover the amount in this case. in its line, including use when the Service has been provided
subscriber for the same, upon request to the Service of on termination, MÁSMÓVIL will settle the outstanding amount through
Customer service. an additional charge through any of the means of
MÁSMÓVIL will have in this case, as well as in the case of payments registered by the Customer to make their top-ups.
cancellation of the subscription by the Client, the right of
collect the management fees corresponding to the shipping of Maintaining a negative balance will imply the obligation
the Card, without prejudice to the provisions of the clause for the Client to pay a late interest equal to
dedicated to the right of withdrawal when this is legal interest on money, as well as the incurred expenses

11
for the management of the debit balance, which can increase associated with the Client. They are not included in the amount of
twenty (20) euros (VAT included), and without prejudice to the no quotas or bonuses for making or receiving calls
other consequences that may arise from their non-compliance traffic from abroad (Roaming Service) nor the calls-
compliance, among other things, the inclusion in solvency files the access to additional charging services.
patrimonial and credit. The Client will be able to consult their services will require a balance in your favor or the
consumption details and charges through your personal area expansion of the service. Just like in the modality of
online on our Website. hiring with direct debit, in any
moment and/or exceptionally MÁSMÓVIL may, with
3.2. Monthly subscription option the purpose of ensuring compliance with the obligations of
Client requests guarantees under the same anticipated circumstances.
If the Client has opted for the contracting of the Service tos for this in the CGC.
Mobile Phone of MÁSMÓVIL in this modality, the
fixed concepts associated with your SIM card, such as,
installments or bonuses will be paid in full charged to 4. COVERAGE
balance available at the start of the billing period. The
the balance will be automatically recharged via charge MÁSMÓVIL will provide the Service exclusively in the
monthly on debit or credit card for an amount coverage areas of the national territory in which it is
the minimum of 10 euros. implanted. MÁSMÓVIL commits to providing the Service-
I am within the coverage limits and the state of the
In case of complete consumption of the balance before it ends. technology. In any case, MÁSMÓVIL will not be responsible
billing period, the Client may request, to suspended due to interruptions or malfunction of the Service
margin of the monthly fee and, at your discretion, the recharge of the motivated by orographic and/or atmospheric conditions that
same for a minimum amount of 10 euros or for amounts prevent or hinder its provision.
higher in multiples of 10 euros. To hire services
of MÁSMÓVIL in this modality is an essential condition
it is necessary for the Client to have a suitable bank card for 5. IDENTIFICATION OBLIGATIONS IN
e-commerce and that allows for verification CASE OF HIRING IN MODALITY
security section.
MONTHLY SUBSCRIPTION
The fees or bonuses associated with this type of contract
they are valid for one calendar month from the first To hire the service in this modality is a requirement
the day of the month to the last, both inclusive. In case of contract- necessary to follow an identification and hiring process
service activation once the reference month has started, the The personal data provided during the process
installments or bonds will have a proportional extension and price Identification data will be processed under the terms provided.
to the remaining days from the hiring until the last day in the CGC. In order to identify you in the terms
of that month. Once the call minutes are used up required by current legislation, it is necessary for us to
integrated into the fees or bonds, and the balance consumed that please provide the personal data requested in the form
could exist, the Call Issuance Service is web-based hiring and a photograph of your ID card or
will be suspended, except with regard to free numbers and passport.
emergency, until the first day of the following month after the
charges for the corresponding amounts on the card or, in its The use of telematic means as a contracting channel
case, until the expansion of services in the month of makes it essential to apply measures that allow for the
effective verification of the identity of the contractor and the
reference. The call reception service will not be seen
affected by this circumstance except in cases where the compliance with current regulations. The absence of any
calls at reception incur associated costs (such as of the required data, its inaccuracy or the failure in the
data verification will result in an error that will make it impossible
interconnection costs or collect calls.
your registration and contracting of services. In case of not
In case of consuming the volume of mobile data contracted agree with this verification procedure of the
before the end of the reference month, it is suspended- identity can be hired through other contract channels.
it will provide data service until the first day of the following you can consult at: [Link].
months after the charge of the corresponding amounts in the
card or, if applicable, up to the extension of the services in
the reference month.
6. CONSEQUENCES OF THE SUSPENSION
OF THE SERVICE
The consumption made outside of the fixed concepts.
amounts charged in advance will be deducted from the available balance in During the 30-day period from the date of suspension
that moment. In case an extension of the session of the Service, will be able to receive calls (except when it
services associated with fixed fees, the Client may request find outside the national territory or it concerns calls
land through your personal area or by express request a reverse charge), SMS and MMS ("soft block").
to Customer Service.
Once the mentioned period of 30 days has passed without any
The cost of expanding the services will be charged to the the cause of the suspension has ceased, the will also be blocked
customer's bank card at the time of confirmation receiving calls, SMS, and MMS (“hard block”). Once
In case of termination of the Service, MÁSMÓ- 90 days have passed since the date of suspension without
VIL will reintegrate the unused balance to the bank card. once the cause has ceased, MÁSMÓVIL will block the SIM card

12
permanently, leaving the contract with MÁSMÓVIL and up to the maximum detailed on the cover (taxes
definitely resolved concerning this Service. indirects not included), all of this as compensation for the
failure to respond as agreed and in accordance
MÁSMÓVIL may unilaterally terminate the Contract. to the previously received benefits.
related to this Service when it considers that the Service
the mobile phone subject to it is inactive. The service is
will be considered inactive when 4 consecutive months pass without
no consumption of billable services has taken place.

MÁSMÓVIL reserves the right to claim from the Customer the

RIGHT OF WITHDRAWAL. ONLY-
amount of the potential negative balance, plus interest and LATTERLY APPLICABLE IN CASE OF
expenses resulting from the claim. Until the permanent block REMOTE HIRING OR
it is possible to pay the outstanding invoices, recharge
balance and make emergency calls to the number 112, thus OUT OF ESTABLISHMENT
how to make calls to Customer Service at
number 2373. The Client is recognized the right of withdrawal from
this contract within a period of 14 calendar days counting from
since its celebration. In case of registration with MÁSMÓVIL with
portability from another origin operator, we inform that the
exercising the right of withdrawal will not imply the return
automatic to the originating operator, being necessary that the
SPECIAL CONDITIONS OF Customer manages a new portability with their operator
origin for this purpose.
STAY
To exercise the right of withdrawal, you must notify us
In case of subsidized purchase or transfer/rental or in his decision to withdraw from the contract through a declaration
favorable conditions for the Client of the Equipment or of
unequivocal action (for example, a letter sent by mail
the terminals, whether or not linked to that purchase or assignment to a
by postal mail or email) adding the 'Order No.'.
specific pricing plan and/or the application of determines
To do this, you can use the withdrawal form template.
two discounts, as well as in the case of application of certain
lie, although its use is not mandatory. You may send the
discounts on the price of the Services, the Client
communication exercising your right of withdrawal for
commits to remain registered under this Contract,
correo electrónico a hola@[Link] o a la siguiente
during the term and under the conditions detailed in the
postal address: MÁSMÓVIL with registered office at Avenue
cover of the same, from the date of the signature.
de la Vega, 15, 28108, Alcobendas, Madrid, Spain. The
exercising the Right of Withdrawal will entail the obligation
In the event that the Client terminates early in the
return of the equipment or terminals delivered by
Contract for any reason, do not pay MÁSMÓVIL MÁSMÓVIL for the provision of the Service in its packaging
amounts owed and this leads to the definitive interruption
original, in perfect condition, including all its access
of the Service, breach the Contract, make illegal use of the Servi-
rivers and prepared. Only the return of those will be accepted.
I either changed the contracted pricing plan to another one with a
products that do not show signs of being damaged. The
commitment to consumption or with a lower fee, must
Cliente será responsable de la disminución de valor de los
pay MÁSMÓVIL the amount corresponding according to,
products subject to return as a result of
both the commitment made and the remaining time a manipulation different from that necessary to establish the
to fulfill the same, and up to the maximum that is detailed in
nature, the characteristics and the functioning of the
the cover (indirect taxes not included), all of it
products subject to return. For greater security, the
as compensation for not responding accordingly The client will be able to submit the withdrawal document in the
to what was agreed upon and in consideration of the previously established benefits
properly completed and signed package.
received. In the event that MÁSMÓVIL cannot provide the
Service due to technical causes unrelated to the Client, this must
As a consequence of exercising the Right of Withdrawal
proceed to the return of the equipment and terminals between- Lie, the Client must return or deliver directly
provided by MÁSMÓVIL within a period of fifteen days from the
the products (Terminals or devices) to the address
communication from MÁSMÓVIL to the Customer regarding the impo-
indicated in this section, without any undue delay and,
service provision. The return of the in any case, no later than within 14 days
equipment and terminals will be carried out by the Client of the natural from the date I communicate to MÁSMÓ-
the same way the initial delivery of the VIL's decision to withdraw from the contract. Likewise,
same. must assume the direct cost of returning the products
terms provided by MÁSMÓVIL.
In the event that the Client does not proceed with the return of the
equipment and terminals within the specified timeframe, must pay to Nevertheless, we inform you that we will be able to
MÁSMÓVIL the amount detailed on the cover. If during retain the refund until the products have been received
the validity of the stated stay period, the Client returned correctly or until we receive proof
request a change of address to a geographical area where unequivocal return of the same, depending on what
MÁSMÓVIL cannot provide the Service due to reasons of the condition is met first.
technical nature, the Client must pay MÁSMÓVIL the
amount that corresponds in function, both of the commitment In case of withdrawal, MÁSMÓVIL will refund the Customer
acquired, as well as the time remaining to fulfill it, all payments received no later than 14 calendar days

13
from the date on which the Client informs MÁSMÓVIL You can find more detailed information about the
of their withdrawal. In the event of withdrawal, having terms of use of the roaming service in:
MÁSMÓVIL installed and/or activated the Service by express order. [Link]
customer request during the period in which it can be
exercise this right and prior to that happening
exercised the same, MÁSMÓVIL will have the right to charge the
cost of the installation carried out and consumption made until
the moment and proportionally the fees provided in INFORMATION ABOUT SPEED
the General and Particular Conditions of each rate in
those incurred by the Client. OF THE SERVICE INTERNET ACCESS
If the Client withdraws from the Contract and the price to be paid In relation to the Internet Access Service, the Client
would have been fully or partially funded through a will be available at all times on our Page
credit (good from MÁSMÓVIL or from a prior third party Web, accurate information about the minimum speed,
agreement with MÁSMÓVIL) such withdrawal will imply to the normally available, maximum and announced, descending
time the credit resolution without penalty. and ascending in the case of fixed networks, and of the speed
maximum and announced estimated descending and ascending
If the Client enjoyed a service provision in the case of mobile networks.
commercially discontinued with MÁSMÓVIL and contracts
is a new service under this Agreement, by withdrawing from
this, it would not be possible to restore the provision of the service
original, however, MÁSMÓVIL will position the
In such a way that the client is not harmed.

ADDITIONAL CONDITION FOR THE

ROAMING SERVICE
For the use of the service in another country of the Economic Space
European (EEE) MÁSMÓVIL will apply the same rates as
applies to its national use as long as the customer resides
usually in Spain or have stable ties with it
country. In accordance with the provisions of the regulations
European and in the case that the particular conditions of
the contracted rate so provides, MÁSMÓVIL may
establish a limit on the volume of contracted data to
from which a surcharge may be applied as established
the following.

The client agrees to make reasonable use of

service in itinerantica in another EEA country. In order to avoid the
abusive or anomalous use of it, MÁSMÓVIL may observe
various indicators over a period of at least 4 months
consumption and presence objectives. The aforementioned indicated-
they may exceed 50% of the contracted volume in
data or presence in another EEA country for more than the
half of the observation period measured in days, as well as
long periods of inactivity and activation, and use
sequential of multiple SIM cards.

If the customer exceeds the established limit on the volume of

data to be consumed in another EEA country or
commits an abusive or anomalous use of the service, MÁSMÓVIL
may apply a surcharge to the client, with prior notice, that does not
it may exceed the current wholesale price. Before its
imposition, the customer will have a period of 14 days to
contribute, if applicable, the actual data about your presence or
consumption.

The customer may contact MÁSMÓVIL, in accordance with

provided in clause 6, to file any claim
information related to the application of what is stated here.

14
SEPA Direct Debit Mandate
To be filled out by the creditor

Direct debit order reference: F001MMC1901238792170001

Creditor identifier: ES49000A82528548

Creditor's name: XFERA MOBILES

Address: Vega Avenue, 15

País: Spain

By signing this direct debit order, the debtor authorizes (A) the creditor to send instructions to the debtor's entity to debit their account and (B) to the
entity to make the debits from your account following the instructions of the creditor. As part of your rights, the debtor is entitled to reimbursement for their
entity in the terms and conditions of the contract signed with it. The refund request must be made within the eight weeks following the
debt due date in account. You can obtain additional information about your rights at your financial institution.

To be filled out by the debtor

Nombre del cliente: MARIA ANGELES CASTILLO SANCHEZ

Customer address: Promotional Group Miramar, 1, 007 A

Postal code: 51002 Population: Ceuta Province: Ceuta

Swift BIC

IBAN account number (in Spain the IBAN consists of 24 positions always starting with ES)

E S 4 3 0 0 4 9 4 8 9 4 0 8 2 3 9 5 0 2 4 1 0 9

Tipo de pago X Recurring payment o One-time payment

Date: 23/01/2019 - Ceuta

Debtor's signature:

ALL FIELDS MUST BE FILLED OUT MANDATORILY.

ONCE THIS DIRECT DEBIT ORDER IS SIGNED, IT MUST BE SENT TO THE CREDITOR FOR SAFEKEEPING.
 ANNEX SERVICE CONTRACT
MASMOVIL COMBINED PLANS

NÚMERO DE CONTRATO:MMC1901238792170

1. PERSONAL DATA OF THE CLIENT

Nombre*: MARIA ANGELES NIF/CIF/NIE/PASSPORT*: 45078110L

Apellidos*: CASTILLO SANCHEZ Fecha de nacimiento: 02-06-1969
Address*: Grupo Promocion Miramar, 1, 007 A

Localidad*: Ceuta Provincia*: Ceuta

Código postal*: 51002
Idioma de atención al Cliente: Español Nationality: SPAIN
Teléfono de contacto*: 657100398 Contact email*: gusiloceuta007@[Link]
Company creation date*:
2. TERMS OF CONTRACTED RATE

Terminals: in case of hiring a terminal with a main line of the convergent package, a commitment to a rate of 24 months is assumed and a maximum penalty of
100€
Double GB promotion during 3 billing periods: valid for MAS rates of 5GB, 8GB, and 12GB. In case of a plan change, the promotion will be deactivated.
In the event that the customer requests cancellation after installation or unsubscribes before 3 months have passed since the installation, the penalty that they would have to bear
it would be up to €170. Such a penalty is not prorated temporally.

If the main mobile line of the contracted package is not activated because the customer does not receive the SIM card within the established deadline, or once activated it is canceled, the
fixed service will be migrated to the corresponding fixed-only rate of the contracted technology

3. COMPANY

By the client*: For XFERA MÓVILES, S.A.U.*:

In Ceuta a 23 of 01 of 2019
The data marked with an asterisk are mandatory. If they are not properly filled out, XFERA MÓVILES, S.A.U. will not be able to provide you with the services.
object of this contract. The client declares that all and each of the previous data and information are correct, that they have read, know, and accept in their entirety the
rates that have been provided to you, the information related to the service, as well as the general and specific conditions outlined in this document, which govern
its relations with XFERA MÓVILES, S.A.U. with registered office at Avenida de la Vega, 15, 28108 - Alcobendas (Madrid).
 APPLICATION FOR CONSERVATION OF
FIXED NUMBERING

[Link] (data from your invoice with your current operator)

Name or business name*: JULIAN CASTILLO SUAREZ NIF/CIF/NIE/PASAPORTE*: 31780885Z

Nombre de representante*:
(in the case of companies)

Address*: Grupo Promocion Miramar, 1, 007 A

calle, número, escalera, piso, puerta

Localidad*: Ceuta Provincia*: Ceuta

2. NUMERATION TO BE CONSERVED

Number to carry*: 956508170

Receiving operator*: MASMOVIL
(MÁSMÓVIL will be the receiving reseller operator, as the service provider to the subscriber)

Donor operator*: TELEFÓNICA DE ESPAÑA, S.A.U.

(in case the change is made through a reseller operator, the information about it will be included in the request as it appears in the subscriber's contract)

Tipo de acceso*:

DESIRED MOMENT TO CARRY

Hora de inicio*:08:00H
(from Monday to Friday from 08:00 to 17:00h.)

En caso de dejar en blanco esta casilla el plazo máximo de la solicitud será de un día hábl contando a partir de la entrega por el abonado de la solicitud

NÚMERO DE PEDIDO:
Through this document, you request to cancel the services you currently have contracted with your current operator corresponding to the numbers
of telephone detailed in this writing and wishes to retain this numbering, therefore also requests that, upon termination, their telephone numbers be
transferred to XFERA MÓVILES. In this regard, you consent to the processing of the personal data necessary for the retention of the numbers, including those included in this request.
like those who know the donor and recipient operators, and authorize their processing and communication and transfer solely for the purpose of preserving their number in the process
of portability. Likewise, the subscriber is informed and accepts that the service may be interrupted or limited for the minimum necessary time to carry out
performances in the systems of the operators due to the change of operator (between 2:00 and 6:00 hours on the day the change of operator applies)

In Ceuta a 23 of 01 of 2019

Subscriber's Signature
GENERALCONDITIONS OF THE FIXED PORTABILITYREQUEST
The deadline for processing the application will be one day. 5. The user who requests the cancellation of the portability
being able in any case to choose the date you wish within after the installation of the service at home you must pay the
the 30 calendar days following the signing of the application. amount corresponding to the expenses of said installation
We remind you that this data is only indicative. incurred by XFERA MÓVILES S.A.U. These expenses are
included in the specific conditions provided to the client
The donor operator may modify that date based on at the time of sale.
in exceptional situations of overcapacity. In the case of
that the donor operator will modify the portability date
dad, we will contact you to inform you.

2. Your acceptance of these conditions

will trigger the start of the operator change process.

If you leave the "appropriate moment" box blank

to carry out the maximum deadline for processing the
The request will generally be for 1 business day from the date of
request submitted by the subscriber, except in those
cases where the change of operator implies the provision or
modification of physical access associated with numbering, in
in which case the portability period will be included and subject to
of all access provision, or an additional day is required
needed for validating the user's identity in case of
resale.

[Link]/MÁSMÓVIL will not be responsible for the impossibility-

to provide the preservation of the numbering in the
next cases:

Due to incomplete or incorrect data in the information

essential to this request.
Due to lack of correspondence between numbering and client
identified by their NIF/CIF.
Verification that the SIM card has not been reported
to the donor due to theft or loss.
Unassigned numbering or cover to the donor operator
Due to justified causes of force majeure (strikes, disasters
natural trophies, etc.)
Incorrect access type.
Any other cause that may be agreed upon voluntarily
mind among the operators, within the legal framework.

In any case, MASMOVIL must inform you when your

application has been denied, indicating the reason for it.
denial. In case your request has been accepted-
you can request information about it for free
status of said request as well as the information about the
day on which the effective change of operator will take place.

4. The user will have the right to cancel the porting process.
ability without any cost or penalty, which does not exclude the
user's obligation to assume the costs incurred
incurred by MASMOVIL if it had started providing you
the service during the cancellation period.

The user will be able to cancel the portability request, in

any moment from the initial date of this
request until a specified time of the day before
execution of portability, different depending on the process
of portability executed.

The user will be able to cancel the portability to

through the toll-free telephone 900696226 from 09:00h.
from 10:00 PM to 12:00 AM, business hours before the day of it
 APPLICATION FOR CONSERVATION OF
MOBILE NUMBER

[Link] (your billing data with your current operator)

Name or company name*: JULIAN CASTILLO SUAREZ NIF/CIF/NIE/PASAPORTE*: 31780885Z

Nombre de representante*:
(in case of companies)

Address*: Miramar Promotion Group, 1, 007 A

street, number, staircase, floor, door

Localidad*: Ceuta Provincia*: Ceuta

2. NUMBERING TO BE MAINTAINED

Numbering to carry* Receiver operator* Donor operator* Type of access

LINE 1 956508170 MÁSMÓVIL TELEFÓNICA DE ESPAÑA, S.

LINE 2 657100398 MÁSMÓVIL JAZZTEL

LINE 3 628065431 MÁSMÓVIL JAZZTEL

LINE 4

LINE 5

LINE 6

LINE 7

LINE 8

LINE 9
(MÁSMÓVIL will be the receiving reseller operator, in case the change is made from an operator
as a service provider to the subscriber reseller, the information about it will be included in
the request, as it appears in the subscriber's contract)

DESIRED MOMENT TO CARRY

Hora de inicio*:08:00H
(Monday to Friday from 08:00 to 17:00)

If this box is left blank, the maximum deadline for the application will be one day counted from the date the subscriber submits the application.

NÚMERO DE PEDIDO:
Through this document, you request to cancel the services that you currently have contracted with your current operator corresponding to the numbers
of telephone that are detailed in this document and that wishes to keep this numbering, therefore also requests that, upon cancellation, their telephone numbers be
transferred to XFERA MÓVILES. In this regard, you consent to the processing of personal data necessary for the preservation of the numbers, both those included in this request.
like those who know the donor and recipient operators, and authorize their treatment and communication and transfer solely for the purpose of preserving their number in the process
of portability. Likewise, the subscriber is informed and accepts that the service may be interrupted or limited for the minimum necessary time to carry out
actions in the operators' systems due to the change of operator (between 2:00 and 6:00 hours on the day the change of operator applies)

In Ceuta a 23 of 01 of 2019

Subscriber's signature
 GENERAL CONDITIONS OF THE MOBILE PORTABILITY REQUEST

1. The user understands that the obligation to process mobile portability is a time-bound obligation to
MASMOVIL, for the benefit of the customer in accordance with articles 1125 and following of the Code
Civil, so that this obligation arises for MASMOVIL at the moment the Customer receives the card.
YES. In the case that the client has also contracted the fixed telephony service, it is understood that the
the obligation arises for MASMOVIL at the moment the service is activated for the customer
of landline telephony.

2. The deadline for processing the application will be one day, and in any case, you can choose the date you wish.
with a maximum difference of 1 month between the date of the request and the date the subscriber wishes for it to be
produce the portability. We remind you that this data is only indicative. The donating operator may
modify that date based on exceptional situations of overcapacity. In the case that the
The donating operator will modify the portability date, we will contact you to inform you.

3. Your acceptance of these conditions will trigger the start of the change process
operator. If the box for the 'desired time to transfer' is left blank, the maximum deadline for the
The processing of the request will generally take 1 business day from the date the request was submitted by the
subscriber. The application will be considered submitted once the subscriber receives the SIM card.

4. XTRA/MÁSMÓVIL will not be responsible for the inability to provide the conservation of the
numbering in the following cases:

Due to incomplete or erroneous data in the essential information of this application

Due to lack of correspondence between numbering and client identified by their NIF/CIF
Verification that the SIM card has not been reported to the donor as stolen or lost.
Unassigned numbering nor cover to the donor operator
For justified causes of force majeure (strikes, natural disasters, etc.)
Any other cause that may be voluntarily agreed upon between the operators, within the
legal framework.

In any case, MASMOVIL must inform you when your request has been denied, stating the reason for it.
such denial. In the event that your request has been accepted, you may request us free of charge.
información sobre el estado de dicha solicitud así como la información sobre el día en el que se realizará el
effective operator change.

5. The user shall have the right to cancel the portability process at no cost or penalty, which does not
excludes the user's obligation to assume the costs incurred by MASMOVIL if it had
started providing service during the cancellation period. The user may cancel the request for
portability, at any time from the initial date of this request until 1:00 PM on the day
prior to it being carried out. This request can be made by calling the toll-free phone number
900696226 from 09:00 to 21:00.

6. In case of a complaint, the subscriber may contact the customer service department of MÁSMÓVIL.
within a month from the moment the fact that motivates it is known. When the
subscriber present the complaint, the operator is obliged to provide the reference number given to the
user complaint. If within a month the user has not received a satisfactory response from
operator, you can direct your complaint to the Secretary of State for Telecommunications and for the Society of
the Information ([Link]) or to theArbitration Boards for Consumer Disputes.