ANTONIO RUIZ DE MONTOYA UNIVERSITY

ESPECIALIDAD:Ingeniería Industrial

PROJECT MANAGEMENT

PROJECT

Baker Artisan

Project for the opening of an artisanal bakery in Lima

Metropolitan.

Professor: Norman Estuardo Reyes Morales

AUTHOR:

Diego Andrés Torrel Cacho

Diego Paolo Angulo Sumarriva

SEPTEMBER, 2017
Content
JUSTIFICATION OF THE BUSINESS. 4
ACTA ON THE CONSTITUTION OF THE PROJECT. 6
1.1. Descripción of the projecto ............................................................................. 6
1.2. Definition of the project product. 7
1.3. Entregables of the project............................................................................. 7
1.4. Main project riskso.................................................................. 8
1.5. Restrictions of the Projecto .......................................................................... 8
1.6. Supuestos of the Project. 9
1.7. Cycle of project life. 10
1.8. Budget. 11
1.9. Exclusions of the project. 11
1.10. Communication Plans ....................................................................... 11
1.11. Visión y Misión del proyecto .................................................................. 12
2. PLANES MANAGEMENT. 13
2.1. Management of the scope. 13
2.2. Management of time. 16
2.3. Management of the quality. 17
2.5. Management of communicationss................................................................. 20
2.6. Management of the acquisitions. 25
2.7. Management of change. 26
3. MAIN DELIVERABLES .......................................................................... 28
3.1. Scope of the projecto ................................................................................. 28
3.2. Time (Project 2013)............................................................................... 31
3.3. Costs. 34
3.4. Organizational Chart of the projecto ......................................................................... 35

3.5. Risks..................................................................................................... 35
3.6. Interested parties ............................................................................................... 37
3.7. Matrix of assignment of responsibilities. 41
3.8. Description of roles. 43
3.9. Communications of the project. 47
3.10. Acquisitions. 49
3.11. Changes. 50
3.12. Risk monitoring report. 52
3.13. Problem registration........................................................................... 54
3.14. Baseline. 55
3.15. Progress report. 56
3.16. Causes of problems............................................................................ 58
3.17. Hiring. 59
3.18. Lessons learned. 66
3.19. Transfer plan. 67
3.20. Project acceptance acto ............................................................ 69
3.21. Project closure checklist. 70
JUSTIFICATION OF THE BUSINESS

Currently, to be competitive and successful in the business world is

It is necessary to be at the forefront of the demands required by the market.
consumers demand more and more services, the word 'quality' is in
mouth of everyone. It is necessary then, to anticipate the changes that are
they are glimpsed in order not to be left behind in front of competitors or, what is
worse, being excluded from the market due to lack of adaptation.

Within the baking industry, there is a line of business that, far from
out of fashion, has become one of the favorites of the
entrepreneurs in recent years. This is due to their versatility and
specialization. It concerns artisanal bakeries, a segment that is
under the microscope of those who want to start a career in the business world in a
profitable, innovative, and with a constantly developing market,

Panaderías Unidas SA, hereinafter PANUSA, is a Peruvian company.

dedicated to the industrial production of bread in Peru, has more than 25
years of experience in the market. Currently looking to diversify
their traditional sales channels and venture into artisanal baking,
due to the following reasons
There is a growing trend regarding bread consumption in Peru.
According to La República (2017), the Peruvian Association of Entrepreneurs of

Bakeries and Pastry Shops indicated that per capita bread consumption grew
from 30 to 35 kilos per year. It also emphasizes the variant in the
consumption, due to the fact that there is now a demand for a greater variety of breads,

that only the French bread.

According to the IPSOS study (2015) on Product Leadership
foodstuffs, in the analysis of product consumption by brands,
Bimbo has 50% brand leadership in the market with its
whole grain artisan bread
In relation to last year, the variety of products used for the
bread production had an increase of 400%, as noted by Pio
Pantoja (President of ASPAN) in Economic America (2013).
Consumers are changing their eating habits. According to the
Bread Club (2015), in Latin America due to the growing trend
regarding the consumption of healthy foods. Thanks to the 230 450
 existing bakeries have produced breads with various grains and
flours.
For these reasons, the plan is to create a producing and marketing company.
of artisanal breads with an inclusive style (Andean/traditional) in Lima
Subway.
1. ACT OF CONSTITUTION OF THE PROJECT
1.1. Project description
The project 'Artisan Bakery' involves the search and selection of
a place in the districts of San Isidro, Miraflores, La Molina or Surco that is
enabled for gastronomic use and in this case for a bakery. Its
remodeling and subsequent municipal authorization. Purchase of the equipment and the
selection of raw material suppliers. Assembly of recipes with their
weighing and costs per unit. The visual image of the
brand "Allin T'anta", the packaging and the website. The project ends with the
inauguration event on opening day.

"Artisan Bakery" will be the final product of the fusion between the bakery
Andean artisanal and traditional, seeking in this way an attractive product.
attractive to the eye but maintaining the natural flavor of the raw materials
nationals that we value so much.
The project team:

ROL NAME COMPANY

Sponsor Lukic Petric PANUSA – Commercial Area

PANUSA – Area of
Project Manager Rafael Ormeño Operations

PANUSA - Area of
Master Baker Juan Quispe Operations

Public Accountant Carlos Reyes PANUSA–Financial Area

Enable Consultant
Management Consulting
Felipe Gonzales (hired by MS
Procedures
PANUSA

PUSH - Area of
I study Graphic Design Oscar Trujillo Operations

PANUSA - Area of
Interior Design Study Lucia Neira Operations
1.2. Definition of the project product
Product:
"Artisan Bakery" fusion of styles (Andean/traditional) with style
inclusive located in Metropolitan Lima. A premises will be sought whose measurements
the area is approximately 250 square meters divided as follows: kitchen,
public sales area, storage, hygienic-sanitary restrooms and area of
clothing.
The completed project will leave:
Election, rental, and remodeling of the premises by a studio
decoration.
Purchases: gastronomy machinery (refrigerators, mixers, ovens,
fermenter, etc.), kitchen utensils, furniture for the premises and the
kitchen, raw materials (supplier and product selection).
Preparation of recipes with exact weights and photos of the products
finished.
Operating costs of all recipes and finished products.
Institutional image development (logo, merchandising, packaging,
WEB).
oHabilitación municipal del local y puesta en funcionamiento.
The inaugural event of the venue

1.3. Entregables del proyecto

Project Management
Business Case. Project Charter. Statement of Work
(SOW). WBS. Diccionario WBS. Cronograma. Presupuesto. Informes
from the project. Lessons learned.
the Local

The lease agreement for the premises. Interior design contract. Design of
local. Machinery and gastronomic equipment. Report on
kitchen facilities. municipal permits.
Products
Approved supplier list. Batch of raw materials and inputs
for the first batch of production equivalent to 35 kg. Final recipe
with weights and costs per recipes.
Communication and Marketing

Brand design and image. Product packaging. Brief and

event report. Website
 1.4. Main risks of the project
Change in the concept of the It would affect the industry, potentially changing the
business scope of the project.
Breach of contracts It would directly affect the objectives of
project.
Administrative problems Failures in control and monitoring in the
process of licenses and permits
municipal. It can cause delays in the
schedule.
Delay in delivery of There is imported machinery, which causes delays.
catering equipment his/her entry into the country. It can generate a

rescheduling in the schedule.

Appearance of insect pests Would affect the health habilitation and
inside the store bromatology.
The electric tension would affect the proper functioning of the
local does not reach the machine levels.
required for the Equipment
The subjects cousins The supplier omitted characteristics of the
bakery do not comply with it raw material at the time of purchase. Change
standard quality level from supplier

1.5. Project Restrictions

Certificate Certifier
Operating license Municipality based on the law
28976
Health DIGESA
Safe buildings Civil defense
Quality ISO 9001: 2015
Norma sanitary for the Ministry of Health (MINSA)
manufacturing preparation y
expenditure of products of
["baking","cookies","pastry"]
HACCP MINSA - DIGESA

For the development of any productive activity, it is necessary to comply with standards.
legal expressed in each of the laws, Supreme Decrees (DS), Resolution
Ministerial (RM) and Legislative Decrees (DL). These will vary depending on the
productive activity of the company.
In the case of bread production, the activity of this study, the entities
involved are MINSA essentially. This is why in the following regulations
they are focused on the healthiness of the space, raw material, and process, to ensure the
product quality and preventing contamination to consumers.

Law No. 26842, General Health Law.

Law No. 29571, Consumer Protection and Defense Code
Legislative Decree No. 1062 approving the Food Safety Law
Supreme Decree No. 034-2008-AG that approves the Regulations of the Law of
Food Safety.
Supreme Decree No. 012-2006-SA, which approves the Regulations of Law No.
28314, Law that provides for the fortification of flours with micronutrients.
Supreme Decree No. 003-2005-SA, which approves the Regulation of Law No.
27932, Law that prohibits the use of the chemical substance potassium bromate in the
production of bread and other food products intended for human consumption.
Supreme Decree 007-98-SA which approves the Regulation on Surveillance and
Health Control of Food and Beverages.
Ministerial Resolution No. 449-2006/MINSA that approves the Sanitary Standard for the
application of the HACCP System in the manufacturing of food and beverages.
Ministerial Resolution No. 461-2007/MINSA, which approves the Technical Guide for the
Microbiological Analysis of Surfaces in Contact with Food and Beverages.
Resolución Ministerial N° 591-2008/MINSA que aprueb0a la Norma sanitaria que
establishes the microbiological quality and safety criteria for the
food and beverages for human consumption.
Ministerial Resolution No. 363-2005/MINSA that approves the Sanitary Standard for the
operation of restaurants and related services.

1.6. Project Assumptions

It is assumed that all feasibility studies provided by the client have
they have been done correctly.
There will be no variation in prices exceeding 30% for all inputs.
There is a list of national suppliers for all supplies.
The master baker will be responsible for supervising and approving the
recipe books and finished products.
1.7. Project lifecycle

Phase 1 Phase 2 Phase 3 Phase 4

Initiation Planning Execution Closure

OCTOBER
HITO 6 HITO 7
End of work Inauguration
Phase of greatest
and opening
work and expense
of money HITO 8
HITO 5 MAY End of
Start of work project
Final Approval of Scope
HITO 4
Approval of Baseline
Approval of the
Allows to start with the
designs
APRIL trabajos

HITO 3 Approval of Management Plan

Approval of the plan FEBRUARY Baseline Approval
project management Hiring

HITO 2
JANUARY It begins with
Approval of Minutes
project
Consultative

HIT 1
Presentation
Tasks and DECEMBER of the project
meetings
previous
 1.8. Budget

Preliminary budget of the project

ITEM DESCRIPCIÓN COST
APPROX.
Local Rent remodeling y
decoration (including furniture of $280,000
same)
Equipments Refrigerators, kitchens, blenders, $150000
gastronomic and mixers, microwaves, blender
kitchen utensils lighters, molds, grates, utensils of
kitchen, etc.
Raw materials Raw materials needed to give $15000
(start) I begin the activity
Management of proceduresLicenses and municipal permits $20000
and Authorizations
Communication and Packaging, advertising, and web. Design of $50000
Design Brand. Inauguration Event
Reservation of 10% of the project cost $51500
contingencies of
project
Cost of 8% of the project cost $41200
management
INITIAL ESTIMATED TOTAL BUDGET $607700

1.9. Project exclusions

The following items will not be part of the scope of this project:
Marketing and sales plan
Kitchen staff selection

1.10. Communications Plan

Minutes
At the end of each meeting with those involved, minutes will be prepared with what
most relevant, open or closed topics, definitions and agreements. Recipients:
participants of the meeting.
Weekly status reports
It will include the project's progress through the percentage of compliance with the
tasks, deliverables, and identified risks. It may include requirements
mandatorios ó sugerencias, pedidos de cambios, reportes, etc. Destinatario: líder
of the project.
Monthly status reports
It must contain: Definition of scope (original or modified), budget
integral of the project on real bases (supplier budget),
Updated schedule and work plan, deliverables, and identified risks.
Recipient: Project sponsor. Your approval will allow us to continue with the
project.
Milestone approval report
It will include the project's progress through the percentage of task completion.
deliverables, and identified risks and any other information deemed relevant for
for the client to approve the Milestone. Recipients: Sponsor. Their approval will allow us to continue with the

project.

1.11. Visión y Misión del proyecto

1.11.1. Vision
Design, assemble and put into operation 'Artisan Bakery'.
Establish it as a leading company in the production and
marketing of fusion Andean bakery artisanal products
traditional, where its local leadership makes it one of the main ones
bakeries in offering artisanal products, distinguished by their variety
in designs, flavors, and the best quality in raw materials.
1.11.2. Mission
The "Artisan Bakery" Project aims to assemble and set up.
operation and opening of a craft bakery with characteristics
that express the cultural aesthetics in the Metropolitan City of Lima
2. MANAGEMENT PLANS

The management plan for the current project will consist of a set of documents.
with processes, procedures, practices, standards, and metrics that must be followed by the
interested parties to ensure uniform results.

The Management Plan for the project 'Artesano Bakery' was created solely with the
purpose of being able to meet its specific needs. The format and level of detail
the plans are adapted to the needs of the project and the client.

The methodology for carrying out the project is the one developed in the PMI (Project Management Institute)

Management Institute) and is applied in the Guide to the Fundamentals of

Project Management. PMBOK - 5th Edition - Newton Square, Pennsylvania, USA, 2013.

2.1. Scope Management

In scope management, it is ensured that the document includes all processes.
necessary to ensure that the project includes all the required work for
complete it successfully. The requirements for compliance and control will be agreed upon.
changes and acceptance criteria.

2.1.1. Definition of Scope

The scope definition of the project 'Artesano Bakery' was carried out through a
meeting in which both the project team led by the PM and the sponsor participate
where the requirements to meet the scope of are agreed upon and documented
project.

The project scope baseline is obtained as a result, which is justified by the

approval and agreement of the client for the following documents:

Project Scope Statement

WBS (Work Breakdown Structure)
Dictionary of the EDT
 2.1.2. Statement of scope

The "Artesano Bakery" project aims to open an artisan bakery.

inclusive in one of the districts mentioned in the project description, in the province of
Metropolitan Lima.

The project does not include:

Plan de marketing y de ventas

Selection and hiring of kitchen staff

2.1.3. Work Breakdown Structure (WBS)

The processes that were carried out for the development of the WBS are as follows:

The project's WBS will be structured according to the tool of

decomposition, identifying the main deliverables. For 'Craftsman'
In the bakery, 4 main phases were identified.
Once the main deliverables are identified, the decomposition of the
deliverable in work packages, which will allow us to know in
detail the cost, work and quality incurred in the preparation of the deliverable.

For this project, it was decided to work on and organize the WBS by phases of the life cycle.
(macro phases). Working this way allows us to organize the work packages.
in a more dynamic way.

2.1.4. EDT Dictionary

Before the preparation of the dictionary, the EDT must be approved as the
The document provides a more detailed description of its components. The
the EDT dictionary will be prepared using the following template:
 EDT code

Name of the
activity

Description

Entries

Verification criterion Responsible

and validation Responsible

Estimates Start date End date

Cost ($)

Observations
additional

2.1.5. Scope Validation

The validation of each work package for compliance with the project scope
It will be through a written document signed by the Sponsor together with the Project.
Manager. These documents will be prepared by the Project Manager, analyzed and
corroborated with the sponsor. Each work package to be validated will be described in the WBS
and the moment of its validation will be determined at the conjunction of the baseline of
time, cost, and scope. This will allow us to understand if each work package has
has been done correctly.

The acceptance and validation criteria for the scope will be indicated in the Dictionary of the
EDT, contemplating two possibilities:
Approval: it is specified in writing the formal acceptance of the
deliverable and its compliance with the client's requirements.

Change request: observations and their details are specified in writing.

Justification. It will be recorded in the change log.
 2.2. Time Management
2.2.1. Introduction
This document describes the criteria and activities to be carried out to develop,
follow and control the project schedule.

2.2.2. Fundamentals
This management plan will describe the methodologies and planning tools.
will establish the formats and criteria for developing the project schedule. For
The following tools and techniques were used to carry out this planning:
Expert Judgment
Meetings
For the assembly of the main project schedule, the following must be taken into account:
sub-schedules (secondary schedules) that must be submitted by the
graphic and interior design studies contracted to meet the project scope
(According to the procurement plan of the present project).
The schedule of the completed project approved by the client constitutes the baseline.
that will be used in the process of controlling compliance with it.

2.2.3. Schedule Estimation

The following presents the type of estimation used for planning the
project schedule:
Estimation software: Microsoft Project Version 2013 Spanish
Analogous Estimation
The Judgment of Experts
Units of measurement: weekdays (Monday to Friday), the work effort is
agreed by the hour.

2.2.4. Processes for Time Management

To define the activities, their sequencing, and their durations, the following will be taken as the basis

EDT of the project scope baseline already approved.

To manage time, it is necessary to carry out the following actions:

Definition of Activities: identify the specific activities in the schedule that

must be carried out to produce the different deliverable products of the project.
A code, name, and scope of work are provided, along with the person responsible and type of activity, for

each activity of the deliverable.

Establishment of the Sequence of Activities: identify and document the
dependencies between the activities of the schedule.
Estimation of Resources for Activities: estimate the type and quantities of
necessary resources to carry out each activity of the schedule.
Estimation of Activity Duration: it is defined according to the type of resource assigned
to the

define the amount that will be used to carry out the activity.
Development of the Schedule: analyze the sequences of the activities, the duration of
the activities, resource requirements, and schedule constraints to create
the project schedule.
oControl del Cronograma: controlar los cambios del cronograma del proyecto.

2.2.5. Monitoring and control

Within project management, deliverables such as reports have been identified.
of the project status as well as the weekly coordination and verification meetings
of the advances. It is through these meetings and reports that we can control the
Project schedule. It should be noted that upon the approval of a request
changes are made to the modifications and the project is replanned if it were
the case (always with the approval of the Project Manager).

The review and control instance will be used to consolidate the lessons.
learned.
2.3. Quality management
2.3.1. Introduction

This management will include the necessary processes and activities to

determine the responsibilities, objectives, and quality policies in order to
that the Project meets the needs for which it was created
undertaken.

2.3.2. Reference Documentation

The quality plan for the current project will take into account and be
will be based on the following documents, in order to use them as a guide
for its proper development:

PMBOK–Project Management Body of Knowledge

 applied by the GCBA: Code of
Authorizations
Decree 93/2006
(Verifications of
Local Tax Rate
2014 (Art. 93)
National Law 18.254 of mandatory nature

list the requirements of the Master Baker (see Annexes

Quality of Raw Materials and their processes.

2.3.3. Quality baseline

BASE LINE OF
QUALITY
Factor of Objective of Metric to use Frequency Frequency
quality quality and moment and moment
of of
measurement report
n
Performance CPI >=0.90 CPI: Cost Frequency Frequency
of the Project Weekly Weekly
Performance
Measurement: Friday Report: Friday
Index
in the morning in the afternoon
Accumulated
Performance SPI >= 0.95 SPI: Schedule Frequency Frequency
of the Project Weekly Weekly
Performance
Measurement: Friday Report: Friday
Index
in the morning in the afternoon
Accumulated
 2.3.4. Roles for Quality Management

ROLES FOR QUALITY MANAGEMENT

Role objectives: Operatively manage quality
Role functions: review standards and deliverables, accept deliverables or
No, to deliberate in order to generate corrective actions and apply them

Levels of authority: Demand compliance with deliverables from the team

Roll No project
1 Report to: Sponsor
PROJECT Supervises: Project Team
T Knowledge Requirements: Project Management
MANAG
Skill requirements: Leadership, communication,
ER
negotiation, motivation and conflict resolution

Role objectives: Prepare the deliverables with the required quality and
according to standards

Roll No 2 Role functions: prepare the deliverables

MEMBERS Niveles de autoridad: Aplicarlos recursos que se le han
OF THE TEAM assigned Reports to: Project Manager
DE Knowledge requirements: Project Management and the
PROJECT specializations that correspond to him in the project
Skill requirements: Specific according to the deliverables

2.4. Quality Management Processes

QUALITY MANAGEMENT PROCESSES

Quality assurance will be done by monitoring performance of the
Approach of work, the results of quality control and the metrics.
insurance The aim is to detect any need for auditing or improvement of
of the quality processes.
The results will be formalized with change requests.
 Quality control will be carried out by reviewing the deliverables to see if
Are they satisfied or not.

The results of these measurements will be sent to the process of

Approach of
quality assurance.
control of the
The measurements of the metrics will be taken and communicated to the process of
quality
quality assurance.
For the errors found, efforts will be made to identify the root causes.
for
Eliminate the source of the error. They will be formalized as change requests.

To improve a process, the following steps should be followed:

1. Delimit the process
Enfoque de [Link] the opportunity for improvement
improvement of
3. Analyze the information about the process
processes [Link] and apply corrective actions
[Link] if the corrective actions have been effective
[Link] the achieved improvements and incorporate them into the project

2.5. Management of communications

2.5.1. Introduction

The Project Communication Management will consist of the

generation, collection, distribution, storage, retrieval and
final disposition of the project information.

2.5.2. Procedure for handling controversies:

[Link] are captured through observation and conversation,

or of some person or group that formally expresses them.

[Link] are coded and recorded in the Controversy Control Log:

Código Descripción Involucrados Approach Actions Responsible Date Result

of of obtained
solution Solution

3. The Controversy Control Log is reviewed at the weekly meeting.

coordination in order to:
 a)
Determine the solutions to be applied to the pending controversies regarding
analyze, designate a person responsible for its solution, a deadline of
solution, and record the scheduling of these solutions in the Log
of Control.

b)
Check if the programmed solutions are being applied, if not
This is how corrective actions will be taken in this regard.

c) eview whether the applied solutions have been effective and if the
R
the controversy has been resolved, if not, new ones will be designed
solutions.

[Link] case a controversy cannot be resolved or in case that

has evolved into a problem, it must be
addressed with the following scaling method:

a)Initially, it will be addressed by the Project Manager.

and the Project Management team, using the standard method of
problem solving.

b)In the second instance, it will be addressed to be resolved by the Project.

Manager, the Project Management team, and the members
relevant to the Project Team, using the standard method of
problem solving.

c)In the third instance, it will be attempted to be resolved by the Sponsor, the
Project Manager, and the relevant members of the project, using
the negotiation and/or the resolution of conflicts.

d)En última instancia será resuelta por el Sponsor o por el Sponsor y el

Change control group if the first one deems it appropriate and
necessary.

2.5.3. Procedure to update the Communication Management Plan

The Communications Management Plan must be reviewed and/or updated every

since:

information needs of stakeholders.

assignments of people to project roles.

unsatisfied information requirements.

 The update of the Communication Management Plan must follow the
next steps:
1. Identification and classification of stakeholders
[Link] of information requirements
[Link] of the project's communication matrix
[Link] of the Communication Management Plan
[Link] of the Communication Management Plan
[Link] of the new Communication Management Plan

2.5.4. Guide for Communication Events

Guidelines for meetings. All meetings must follow the following guidelines:
1. The agenda must be set in advance.
[Link] date, time, and place must be coordinated and communicated with the participants.
[Link] at the beginning of meetings
4. The objectives of the meeting, the roles, and the processes must be established.
work groups and dispute resolution methods
[Link] roles of facilitator and note-taker must be fully fulfilled.
6. It must end on time.
7.A meeting minutes should be issued, which should be distributed to the participants.

{"text":"Email guidelines. All emails must"}

follow the following guidelines:

[Link] emails between the MS project team

Consulting and the Client must be sent by the Project Manager.
to establish a single formal communication channel with the client.

2. The items sent by the Client and received by any person from
Project team must be copied to the Project Manager, for
that all communications with the Client are known
of those responsible for the contractual part.

[Link] internal emails between members of the Project Team

they must be copied to the list that will be determined for the
specific project that contains the addresses of the members
so that everyone is permanently informed of what
It happens in the project.

Guide for Document Storage. The storage of

the project documents must follow the following guidelines:

1. During the execution of the project, each team member

will keep on his machine a folder with the same structure as
the project's WBS, where it will be stored in the subfolders
corresponding versions of the documents that will go
 generating.
2. At the end of a phase or at the end of the project, each member of the
the team must delete the temporary work files from the
documents and will keep the controlled versions and
numbered, which will be sent to the Project Manager.

[Link] Project Manager will consolidate all controlled versions and

numbered documents in a final project file. This
The folder will be archived in the consultant's library.

4. A list of project documents and the access path will be published.

consultation.

[Link] multiplicity of versions and files will not be allowed in the

assistants' computers.

[Link] distribution of digital and printed documents is the responsibility of the Project.
Manager.

[Link] distribution of printed documents does not include the control of numbered copies.

Guide for Version Control

1. Project Management documents are subject to

All
version control, which is done by inserting a header
standard with the following design:

CONTROL OF
VERSIONS
Version Made by Reviewed by Approved by Date
1.0

2.
Each time a version of the document is issued, a row is filled.
at the top, noting the version, who issued the document,
quien lo revisó, quien lo aprobó, a que fecha corresponde la versión,
and for what reason this version was issued.

3.
There must be correspondence between the version code of
document that appears in this version control header and the
document version code that appears in the name of the
file.

Methodology and format of the documents

The documents can be requested in physical digital format or can

to be requested by email. Or alternatively in printed document.
 The frequency of document delivery can be one time only,
in each modification, weekly or monthly.

The documents can be:

Minutes

At the end of each meeting with the parties involved, minutes will be prepared with
the most relevant, open or closed topics, definitions and agreements.
Recipients: meeting participants.

Weekly status reports

It will include the progress of the project through the percentage of compliance.
of the tasks, deliverables, identified Issues and risks. It may include
mandatory requirements or suggestions, change requests,
reports, etc. Recipient: project leader.

Monthly status reports

It should contain: Definition of the scope (original or modified),

comprehensive project budget based on real data (budget of
suppliers), updated schedule and work plan, deliverables,
Identified issues and risks. Recipient: Project sponsor. Their
approval will allow us to continue with the project.

Milestone Approval Report

It will include the project's progress through the percentage of task completion,
deliverables, Issues, identified risks and any other information that is deemed
relevant for the client to approve the milestone. Recipients: Sponsor. Their approval.
will allow to continue with the project
 2.6. Procurement Management
This process involves considering whether it is advisable to acquire, what to acquire, and how much to acquire, thus

how and when to do it.

In order to carry out the acquisition plan according to the needs.
specific to the project, the following documentation must be taken into account:
Project Management Plan
oDocumentación de Requisitos
The Record of Identified Risks
Requirements of Activity Resources: Information on needs
specifics, such as people, equipment, and location of the work.
oCronograma del Proyecto: plazos y fechas de entrega que sean obligatorios
to fulfill.
Cost Estimates of the Activities: It will be used to evaluate if the price of
the offers or proposals received from potential suppliers-sellers is
reasonable.
The Register of Interested Parties

2.6.1. Methodology
It is hereby recorded that all contracts signed to carry out this project
They will be in Peruvian soles.

They will also require that they are fixed-price contracts with adjustment.
price economic.

Standard procedures to follow

For contracts with:
THIRD PARTIES
Request for quotation with the necessary requirements to achieve the scope
of the project
Supplier quote review
Negotiation with the supplier, improve proposal and service details. These
Coordinations are made through interviews, site visits, emails.
electronics
Confirmation of the service with the provider
Contract signature

Each supplier will be asked for a schedule of activities and an estimate of resources.
necessary to meet the objectives agreed upon in the contracts
 2.6.2. Restrictions and assumptions
The restrictions and/or assumptions that have been identified and that may affect the
The acquisitions of the project are as follows:
It is assumed that the probability of modification of the schedule of activities is
minimum, since this involves renegotiating the contract during the development of
service with all providers.
Contracts in dollars will not be negotiated, except for the case of mixing machines and
the shock freezer because it is of foreign origin and has no replacement with any
national manufacturing.

[Link] Management

2.7.1. Roles in Change Management

ROLES OF CHANGE MANAGEMENT

Role name Persona Responsibilities Levels of Authority
Assigned
Sponsor Petric Lukic Approve the changes Total about he
project.
Project Manager Rafael Decide which changes to authorize, reject or
Ormeño approve, reject or defer requests for
they differ. change.
Assistant of Alexandra Capture the initiatives to issue requests for
Management of Gonzales change of the change.
Projects Stakeholders in
change requests.
Stakeholders Anyone Request changes when Request changes
he/she deems it appropriate and
opportune.

2.7.2. Types of changes

Corrective action: This type of change does not go through the general Management process.
of Changes, instead the Project Manager has the authority to approve it and
coordinate its execution.

Preventive action: This type of change does not go through the general Management process.
of Changes, instead the Project Manager has the authority to approve it and
coordinate its execution.

Defect repair: This type of exchange does not go through the general process of
Change Management, instead the person responsible for controlling the quality of the project
he/she has the authority to approve it and coordinate its execution.

Change to the project plan: This type of change must go through the
general process of change management.
2.7.3. General change control process
 The Project Management assistant contacts the
Stakeholder every time it captures a change initiative.
APPLICATION DE CHANGES: - Interview the Stakeholder and gather detailed information
Capture the requests and prepare on what you wish.
the document in proper form - Formalizes the change initiative by drafting the Request
and precise of respective change. Submit the change request to
Project Manager.

The Project Manager thoroughly analyzes the request.

change in order to understand what is being requested and the
CHECK REQUEST DE reasons why the initiative for change arises.
CHANGES: Check that all appears in the change request
Ensure that everything has been provided information needed to conduct an evaluation
the necessary information to of comprehensive and thorough impact
to make the Complete the change request if necessary.
evaluation. Register the request in the Request Control Log
of change
The Project Manager evaluates the comprehensive impacts of
change in all project baseline lines.
- Describe in the change request the results of the
EVALUATE IMPACTS: Evaluate impacts that have been calculated.
the comprehensive impacts of the - Make your recommendation regarding the request for
changes. change that has been analyzed.
Register the status of the request in the control log
change requests.
The Project Manager makes a decision about the request
to change: approve it, reject it, or defer it, totally or
TO TAKE DECISION Y partially.
REPLANIFY: It takes the The status of the request is updated in the control log.
decision in light of the impacts. of change requests.
It is replanned as necessaryThe Project Manager replans the Project for implementation
necessary. the approved change.
Communicate the results of the rescheduling to the
Involved stakeholders.
Coordinate with the Project team the execution of the
new version of Project Plan.
IMPLEMENTING CHANGE: The status of the request is updated in the control log.
The change is made, the change requests are monitored.
progress and the status is reported - Monitor the progress of the change actions.
of the change Report to the Sponsor the status of the actions and
results of change
CONCLUDE THE PROCESS OFThe Project Manager verifies that the entire process of
CHANGE: change has been carried out correctly.
Make sure that the entire process has Update all documents, records, and files
been followed correctly, it corresponding historical records.
they update the records.
Generate appropriate lessons learned.
 2.7.4. Contingency plan for urgent change requests

The only authorized person to use and personally execute this Contingency Plan is the
Project Manager:

ACTION RESPONSIBLE
Register the change request Project Manager

Verify the change request Project Manager

Evaluate impacts Project Manager

Make a decision The Project Manager makes the decision by consulting

by phone or email to the Sponsor or in their
defect to the Master Baker partner of the Sponsor

Implement the change Project Manager

Formalize the change Project Manager summons the Sponsor and

it supports the need to have used this
emergency procedure.

Execute change decision It will depend on the area involved

Complete the change Project Manager

3. MAIN DELIVERABLES
3.1. Project Scope
3.1.1. Statement of Scope
The project 'Artisan Bakery' aims at the opening of a bakery.
artisan with traditional Andean style on 2 de Mayo street 459, San Isidro district.
The following requirements are contemplated:
Local: Surface of approximately 250 square meters. Located at 459 2 de Mayo Street. Front of
local with showcase.
Store design: the store's image must correspond to the characteristics of
Andean traditional decoration. The base color is white, while the
accessories and furniture can wear bright colors or pastel tones. The
flower prints are the absolute protagonists and are featured in curtains,
rugs and cushions. The walls with floral wallpaper in pastel tones are also a
representative of traditional Andean style
Brand design: Andean-traditional style in accordance with the local

Kitchen and work area:

Floors: Resistant to: traffic, humidity, disinfectants, detergents,
hits and heat. Waterproof and non-absorbent and non-porous, smooth,
 non-slip. Easy to clean and disinfect, with a slope towards the
drain outlets.
Walls: Light color, smooth, without cracks and easy to clean and disinfect.
up to 1.80 m in height at least. Non-absorbent. Washable.
Resistant to friction, impacts, heat, humidity, detergents and
disinfectants.
Ceilings and false ceilings: Finished in a way that prevents the accumulation of

dirt. Easy to clean. No crossbars, beams or exposed pipes.

objects that retain dust or dirt.
Angles and Joints: Easy to clean. Curved or rounded.
way to eliminate from angles (sanitary base). The gaps or cracks
between the floor and the wall there should be no more than 0.8 mm.

Dry storage area: The shelves and countertops must be of

materials resistant to corrosion and semi-open to promote the
air circulation. Boxes with lids should preferably be used
plastics approved for food contact. They must be labeled.
con su contenido. Las estanterías deben permitir mantener los alimentos a
at least 15 cm (25 cm is more practical) from the ground and 30 cm from the
pared. The doors must be self-closing.
Machinery and utensils: They must be national and from top brands.
Products: Pastry resulting from the fusion of Peruvian culture and the
French culture
Service: Counter attention and take away system.
Packaging: eco-friendly/recyclable
The project does not include:
Marketing and sales plan
Selection and hiring of kitchen staff
3.1.2. Project EDT
 3.1.3. EDT Dictionary
The EDT dictionary was prepared according to the template shown below.
As an example, some of the activity packages will be displayed.

3.2. Time (Project 2013)

3.2.1. Schedule

31
32
33
3.3. Costs
3.3.1. Cost baseline
A cost baseline of $609,239 is considered for this project.
3.3.2. Project Budget

3.3.3. Budget S Curve

34
3.4. Project Organizational Chart

3.5. Risks
3.5.1. Risk Identification

35
3.5.2. Risk response plan

36
3.6. Interested Parties

3.6.1. List of stakeholders

References: T: Type I: Internal E: External I: Impact influence on the project or project,
1 to 3, where 1 is greater influence and 3 lesser influence.

37
3.6.2. Classification of stakeholders
We must know and understand our stakeholders, because only then can we propose
appropriate strategies.

38
It is advisable to keep them informed at all times and not to ignore them as they can influence.
the results of the project.
It is recommended to work for them under a group dynamic.

39
 It is advisable to keep them informed and monitored but with less effort than
restaurant.
4: It is recommended to work with them and respect their current regulations in order not to cause
delays and unforeseen events.
The strategies that the leader and the project team will identify according to the position
of those interested in the different matrices, will be aimed at increasing support
and support for the project and minimize the negative impact on it.
These strategies include:
Participation in project activities and events.
Communications to improve information about the project.
Collaboration with third parties who can positively influence stakeholders
Mitigation of the negative actions of a stakeholder
3.6.3. Stakeholder management strategies

40
 3.7. Responsibility Assignment Matrix
CODES OF RESPONSIBILITIES ROLE CODES
R: Responsible for the deliverable Project Sponsor
A: Approve the deliverable PM: Project Manager of the Project
Participate DG: Graphic Designer
V: Review COP: Project Coordinator
Master Pastry Chef
Procedure Manager
Public Accountant
Interior Design

DELIVERABLES ROLES
SP PM DG COP MP GT CP DI
1.0 Project Management
1.1 Initiation
1.1.1 Project Charter A R P P
1.1.2 Scope Statement A R P
1.2 Project Plan A R P P P P
1.3 Project Status Report P R P
1.4 Coordination Meeting V R P P
Weekly
1.5 Project Closure A R P P
2.0 Planning
2.1 Hiring
2.1.1 Enables BS AS A R P P
2.1.2 Interior Design Study A R P P
2.1.3 Graphic Design Study A R P P
2.2 Local
2.2.1 Selection of the premises A P PR
2.2.2 Design of the premises A P PR
2.2.3 Acquisition of Machines and A P P PR

41
 Furniture
2.3 Design and Communication
2.3.1 Brand Design A PR
2.3.2 Packaging Design A PR
2.3.3 Web Page Design A PR
2.4 Products
2.4.1 Letter design of V P RAP
products
2.4.2 Recipes with weights and V RAP
costs
2.4.3 Final Product A RP
3.0 Execution
3.1 Local
3.1.1 Remodeling and A P P PR
Decoration
3.1.2 Installation of machines and A PV P PR
furniture
3.1.3 Quality Testing A PR PV P P
3.1.4 Enablements V PA P PR P
3.2 Design and Communication
3.2.1 Brand A PR
3.2.2. Product photos A PR P
3.2.3 Web Page Setup A PR
3.3 Products
3.3.1 Purchase of raw materials PRA
3.3.2 Purchase utensils PRA
3.3.3 Final product test A P P RP
3.4 Inauguration PA RP P PV P P
V
4.0 Closure
4.1 Key Delivery A PR R P
4.2 Document Transfer A PR RP

42
 The purpose of showing this matrix is to illustrate the connections that exist between work.
what should be done and the project team members, ensuring that resources
correctly assigned to the right job. This way the team will know for sure
who is responsible for each activity and thus prevents the duplication of functions or the
existence of activities that do not have a responsible person.

3.8. Description of roles

NOMBRE DEL ROL: SPONSOR
It is the person who sponsors the project, the main party interested in the success of the project, and
therefore the person who supports, backs, and defends the project. It is the client.
Responsabilidades:
Approve the Project Charter
To approve the Scope Statement
o
To approve the choice of the venue, its renovation and decoration
To approve the selection of the recipes, their costs, and the final presentations of the
products
To approve the brand design, packaging, and website
To approve the opening event of the venue
To approve the Monthly Reports and the Final Project Report
Functions
Sign the service contract
To approve the project planning
Monitor the overall status of the project
To close the project and the service contract
Assign resources to the project
To respect the deadlines for approval or disapproval of the deliverables that require your signature.

Levels of Authority
Decide on materials assigned to the project
Decide on modifications to the project's baseline
Decide on plans and programs for the project
Supervises: Project Manager
NOMBRE DEL ROL: PROJECT MANAGER
She is the person who manages the project, she is the main responsible for the success of the project, and
therefore it is the person who takes on the leadership and management of the resources of the
project.
Responsibilities

43
 To develop the Project Charter
to develop the Scope Statement
To develop the Project Plan
Prepare the Project Status Report
To hold the Weekly Coordination meeting
oElaborar el informe de Cierre del Proyecto
Negotiate the rental contract with the real estate agency
Negotiate and approve contracts with various suppliers
Negotiate and approve the design and communication plan
To prepare the monthly reports that must be sent to the Client
Prepare the Final Report of the Project to be sent to the Client
Functions
Help the Sponsor to start the project
Plan, Execute and Control the project
Close the project
Helps manage the Change Control of the project
To help manage contractual issues with the client
Manage the project resources
Solve problems and overcome the project's obstacles
Levels of authority
Decide on the detailed scheduling of the assigned resources and materials.
project
Decide on the project information and deliverables
Decide on the project's suppliers and contracts, as long as they do not exceed
the budgeted amount

Habilidades: Liderazgo, Comunicación, Negociación, Solución de conflictos y Motivación.

Reports to: Sponsor
Supervises: Project Execution Team
NOMBRE DEL ROL: Coordinador del Proyecto
It is the person who coordinates the actions and activities in the project, it is an actor.
responsible for the success of the project, and therefore is the person who takes on the leadership in the
execution and management of the project resources to achieve the objectives set by
the Sponsor.
Responsibility
to coordinate the project's functionality
Functions
To participate in all internal processes necessary to meet the deliverables.

44
 To review the procedures carried out and their management. The evolution of them.
Negotiate with the different suppliers that the project needs

Levels of Authority
Decide on the daily tasks of the project unless they modify the objectives of the
same and requires approval from the Project Manager
Habilidades: Liderazgo, Comunicación, Negociación, Solución de conflictos y Motivación
Reports to: Project Manager
Supervises: Project Execution Team
NOMBRE DEL ROL: Maestro Pastelero
He/She will master the various production techniques and will know the raw materials used in
fusion bakery.
Responsibility
To prepare the letter of products to sell with their weights and final costs.
Keep the product list updated
To create a list of raw materials
To participate in the negotiations with the different suppliers that are needed.
bakery
Functions
To collaborate in the selection of suppliers for raw materials and utensils
gastronomic
Collaborate on the packaging design
To advise the project team on pastry and its techniques.
Level of authority
Decide on the scope of the kitchen, product list, and final presentations. Advisor
customer's gastronomic.
Skills: Professional Diploma in Pastry. Specialized in artisanal baking.
Professional with good work habits.
Reports to: Sponsor and Project Manager
NOMBRE DEL ROL: Contador Público
They will be the person responsible for dealing with AFIP (Registrations and payments). Also
will help with the supervision of municipal Registrations and Licenses. It is the Accountant
Sponsor personnel will act as intermediaries. They will provide all the information.
administrative support that the project team will need.
Reports to: Sponsor and Project Manager
NOMBRE DEL ROL: Consultora / Gestor de Trámites

45
La Gestoría de trámites con respecto a las inscripciones y habilitaciones correspondientes
for the premises, they will be in charge of a consulting firm of architects specialized in carrying out

those actions.
The consultancy "HABILITA BS AS" has a team of certified professionals in the
Professional Council of Architecture and Urbanism, with more than 35 years of experience.
Functions
Its main function will be to find the appropriate location for the bakery, respecting
the requirements already established and agreed upon in the statement of scope of
project.
Preparation and Management before G.C.A.B.A of:

Necessary documentation to submit to the GCABA

2. Fire safety certificate
3. Emergency plan and evacuation role
4. Design of plans (electrical installations, ventilation, floor plans, etc.)
5. Definitive obtaining of the habilitation certificate and its minutes book of
inspections
6. Trademark registration: Registration and monitoring of it.
Reports to: Project Coordinator and Public Accountant
NOMBRE DEL ROL: Estudio / Diseño de Interiores
Functions
Its main function will be to remodel and artisanally tune the premises, both in
the interior as in the exterior of the same (according to requirements expressed in the
scope statement
You must design the unique style for the place.
To acquire the necessary furniture and machinery for it
Reports to: Project Coordinator
NOMBRE DEL ROL: Estudio / Diseño Gráfico
Funciones
Its main function will be to design the institutional image of the establishment: brand
(isologotype), brand manual, packaging, website, and brand implementation
in the premises and its furniture.
You must manage the printing and the delivery of the material in hand at the premises.
To publicize the opening event of the establishment
Photography service for both the product, the venue, and the opening event.
Reports to: Project Coordinator

46
 3.9. Project communications
Information Content Format Level of Responsible Group Methodology or Frequency of Code of
detail to communicate Receptor Terminology communication WBS element
Sponsor, Document
Initiation of Data and communication Project Medium Project One time only 1.1.1 Project
Project about the initiation of Charter Manager Coordinator Digital and via Charter
project of the Project email
Sponsor, Document
Initiation of Preliminary data Scope High Project Coordinator Digital and via One time 1.1.2 Scope
Project about the scope of Statement Manager of the Project email Statement
project
Detailed planning
of the project: scope, Sponsor, Document
Planning of the time, cost, quality Plan of the Very Project Coordinator Digital and via Just once 1.2 Plan of
Project communications Project High Manager of the Project, email Project
risks and
acquisitions
Current state (EVM),
State of Progress (EVM), Report of Project Sponsor, Document 1.3 Report of
Project weather forecast and Performance High Manager Coordinator printed Weekly State of
cost of the Project, Project
problems, pending
Detailed information of Sponsor, Document 1.4 Meeting of
Coordination of the meetings of Deed of High Project Coordinator Digital and via Weekly Coordination
Project coordination meeting Manager
of the Project email Weekly
weekly
Sponsor, Document
Closure of Data and communication Closure of Medium Project Coordinator Digital and via One time 1.5 Closure of
Project about the closure of project Manager of the Project, email Proyecto
project
Detailed information Consultant Sponsor, Document
Local del Report High One time only 2.2 Local
Enables BS As Coordinator printed and
3.1 Local
chosen place with its Design Study of the Project, digital
respective
remodeling
of interiors PM

47
 Consultant Sponsor,
Data, current status and Report Management of Project Document
Permits and progress of the Enable BS Procedures / Manager, printed and In each 3.1.4
High
Permissions registrations AS Counter Coordinator digital modification Authorizations
municipal Público of the Project

2.1
Hiring
Sponsor, Every time that
3.3.1Purchase
Project Document
Suppliers Agreed agreements Contracts High Coordinator sign a
Manager printed raw materials
of the Project new contract
3.3.2Buy
utensils

Sponsor,
Cookbooks with Cookbooks Project Document 2.4.2 / 2.4.3
Cookbooks and weighings and costs with images Master Manager, printed and Recipe books and
Tall Only once
Products unitarians. Photos of Pastry chef Coordinator digital final products
final products of the Project

Communication and Brand brief and Manual Very Project Sponsor, Document Only once 2.3 Design and
MKT image. Prototypes of Tall Manager Coordinator printed and Communication
Packaging. DG Study of the Project digital 3.2 Design and
Web page design Communication

Report of Objectives, products Report Half Project Sponsor, Document Monthly 1.3 Reports of
Advance expected, analysis and Monthly Manager Coordinator of the printed state
results, Project
conclusions Group changes
suggestions and/or
recommendations
Final Report of Objectives, products Report Tall Project Sponsor, Documento Only once 1.5 Closure of
Service expected, analysis and Final Manager Coordinator printed project
resultados, conclusiones of the Project

48
3.10. Acquisitions
Area or
Requirements Acquisition schedule
Product Procedure Form of Person Management of
required
Code Type of of
or service of contact responsible multiple
WBS contract estimates
to acquire hiring suppliers of the purchase suppliers
independent Planning Adm.
Hiring Contract
Close
Contract
Request for
Request for
quotation
information
Hiring Contract Review of
by means of
Consultant or of quotation PM MS
2.1.1 email No Not applicable JANUARY/16 15/02
ENABLE price -Negotiation of Consulting
Interviews /16
BS AS fixed contract
-Coord.
Signature of
telephonic
contract
Request for
Request for
quotation
information
Hiring Contract Review of
by means of
Study or of quotation PM MS List of
2.1.2 email No JANUARY/16 16/02
Design of price Negotiation of Consulting suppliers
Interviews /16
Interiors fixed contract
-Coord.
Signature of
telephones
contract
-Request for
Request for
quotation
information
Hiring Contract Review of
through
Study or of quotation PM MS List of
2.1.3 email No JANUARY/16 18/02
Design price Negotiation of Consulting suppliers
Interviews /16
Graph fixed contract
-Signature of
-Coord.
telephones
contract

49
 3.11. Changes

Required exchange rate #1

Corrective action X Repair for defect X

Preventive action Change in the Project Plan
Definition of the Problem or Current Situation

The failure in the operation of the main blast chiller (pastry freezer) was detected. It makes a noise.
strong in the engine and does not cool normally according to manufacturing manuals. Without this machine, I do not...
They will not be able to make cakes that contain mousses or those creams that require industrial refrigeration.

to accelerate its coagulation period in a short period. The machine is new. Unused.
Has its
manufacturing warranty.
Detailed description of the requested change
With the product's manufacturing guarantee and its respective packaging, the request will be made for the
change of the same to the provider.
The machine will be requested to be removed from the premises at the moment they bring it.
new machine.
A free installation and testing of it in the premises will be requested.

Reason for requesting the change

The change is requested because a failure has been identified in the operation of the main chiller.
local. To deliver the premises, all machines must be operating at 100%.

Effects on the project

In the short term In the long
deadline
Without the blast chiller, the tests cannot be carried out. The change must be made within 72
of some of the planned recipes for the regarding your complaint and claim to the provider.

final product letter.

Effects on other projects, programs, portfolios, or operations

None
Extracompany effects on customers, markets, suppliers, etc.
Claim to the machine supplier for its malfunction and the free renegotiation of the
new installation.

Observations and additional comments

This change does not represent any type of increase in the project's cost. It is considered a
risk factor for its quality, which is why the total replacement of the machine is carried out.

50
Required exchange rate #2

Corrective action X Repair for defect X

Preventive action Change in the Project Plan
Definition of the Problem or Current Situation

The quality tests were carried out on the following raw materials: flour, sugar, eggs,
bitter chocolate, organic and fresh citrus and DO NOT meet the quality standards
required by the Master Pastry Chef. They are not fresh and would generate side effects on the
manufactured products without achieving the desired products.

Detailed description of the requested change

The change of supplier is requested for the following products: flour, sugar, eggs,
bitter chocolate, organic and fresh citrus. The need to prioritize is emphasized.
quality of raw materials at the time of the new choice.

Reason for requesting the change

The change is requested because it was identified that the raw materials mentioned above
They are not fresh and do not meet the quality standards required for this project.
potentially generating side effects in manufactured products without achieving
desired products.

Effects on the project

In the short term In the long
deadline
Delay in the preparation practices of the The change must be made within 48
products causing delays in assembly You have to approve the change.

from the final letter and in the final presentations

of
the products.
Effects on other projects, programs, portfolios, or operations
None
Extra business effects on customers, markets, suppliers, etc.
Claim to the supplier for non-compliance with the contract. Renegotiation of the contract in
issue.

Observations and additional comments

51
As the scope of the project only includes the initial purchase of raw materials, the money
It will be taken from the previously calculated contingency reserve. A factor is considered
of
risk to the quality of the project, which is why the supplier change is proceeding.

3.12. Risk Monitoring Report

POTENTIAL CURRENT RISKS

Review of Triggers for the initially identified risks

- The detection of minor breaches or signs of poor quality in the contracted services,
result from the inspections at the reception of raw materials and
materials.

- The results of the inspections and controls are evaluated for all sections of the
project.

- Informal consultations have been conducted during the development of the various stages.
Review and confirmation of initially estimated probability and impact

- Excesses and delays in municipal registrations, the probability remained stable at 0.50
- Delays in the remodeling and decoration work of the premises increased its probability to 0.75
- Breach of contracts with suppliers increased its probability to 0.40
- Appearance of insect pests inside the premises decreased the probability to 0.30
- The raw materials do not meet the standard quality level, it was executed (happened) because of
its probability index exceeded the permitted level. A change was requested and it was approved.

- Gas supply cut due to the poor condition of the pipes, it remained stable.
probability at 0.70

- The electricity tension of the premises is not sufficient, the probability decreased to 0.50

Review of the adequacy of planned responses for the initially identified risks

- The Habilita BS AS Consulting firm responsible for the management of procedures is requested for a report.
biweekly on the evolution of municipal registrations and their respective authorizations.

- The contracts with raw material suppliers were renegotiated due to differences in the
products and one of them was modified for not meeting the minimum quality standards

52
 positions as a fundamental requirement by the client.

- An informal communication and coordination is maintained with all team members

- The electrical installation was upgraded to new within the premises.

- A guide is prepared for the monthly disinfection of the premises.

Review of contingency plans for the initially identified risks

- For the contracts, all the planned contingency plans have been implemented.

- For the modifications, their corresponding requests were submitted, the impact was evaluated and
The tasks were rescheduled by applying corrective actions.

Verification of execution of planned responses

The previously planned responses were applied.

Change requests

Change request No. 1 requested the replacement of the "blast chiller" with a new one due to
a manufacturing defect. The original manufacturing warranty was executed.

Change request No. 2 requested the change of supplier for the following raw materials:
flour, sugar, eggs, dark chocolate, organic and fresh citrus for not meeting the
quality parameters necessary to meet the project scope.

All requests were accepted after analyzing and evaluating the probability of impact of
each one of them.

53
3.13. Problem Register

No. Detail Follow-up

of
Ref. Date Priority State Descripción Impact Plan of Responsible Conclusions Closing date
action

The verification of If the delay is

Bromatology has been postponed for a long time. The defined the
I - 01 due to a new will affect the It is coordinated reaches and it
requirement related to the schedule of meeting between decided to carry out SEPTEMBER
JULIO HIGH Closed with the presentation of the project. MS PM the procedure of 2016
2016 final products for your Consulting and bromatology as
analysis. ENABLE BS urgent paying
AS the sealing
corresponding.
It should be
It is coordinated
break the wall It was resolved
The new countertops of meeting with
I - 02 lateral modify
stainless steel are more the client and the PM
APRIL HIGH Closed modifying the only the JUNE 2016
wider than the existing ones Study of DI Study
2016 location of the sector of
along the upper edges Say for
furniture. This countertops and
negotiate the
would generate avoiding baits
changes
increase in the modify the
costs and side wall.
changes in
the schedule
It is coordinated
The raw materials that meeting with It was decided to
I - 03 The non-acceptance the master
they bought do not meet PM change of AUGUST
JULIO HIGH Closed of the deliverable
with the required quality pastry chef Master Pastry Chef provider. He 2016
2016 3.3.1 purchase of to search
by the client approved to increase
raw materials. new expenses in MP
provider by 5%
It is coordinated
meeting with
the neighbors and It was decided to do the
I - 04 If they stop the
The neighbors of the building
works would generate the designer higher tasks
PM
APRIL MEDIA Open they reported the work for of interiors noise from the MAY 2016
a delay and DI Study
2016 annoying noises for 11:00 AM until the
a modification 16:00 hrs. Does not generate
of the schedule implement
a changes in the
of tasks
schedule schedule
of
hours of
work

54
3.14 Baseline
[Link] baseline

[Link] baseline

55
3.15. Progress report

The project is 99% complete in its activities. The SCOPE has not suffered.
variations since it was essential to respect it from the beginning and fulfill its objectives. The COST
suffered an increase due to the change of raw materials because of issues regarding quality of
the same. They did not meet the quality parameters set by the Master Pastry Chef. For the
the contract with the supplier was renegotiated and the tests had to be redone
quality of the final products causing new expenses.
The project schedule has undergone changes in duration, which is why it is in
yellow due to the detected risks and problems. As a result of the change of one of the machines of the
kitchen (blast chiller) the project schedule was increased by 15 working days. It is
consulting firm's methodology, to maintain alertness in the schedule due to detected changes.
time.

Risk management is in a normal state with its respective controls to mitigate any
new threat that arises during the execution of the project. The approved changes that have already been executed

they relate to the objective QUALITY. It is a priority alongside SCOPE to keep them under control until
the end of the project. The mentioned modifications can be observed in the line charts
bases of the previous point.
Summary of project performance
The project's performance is very satisfactory.
The costs that have increased to date were the following:
- Change of raw material supplier (Contingency reserve) - Sealed by procedure with
urgent nature (Management Reservation)

56
 Issues (problems)
They were resolved by the project team always reaching a solution while respecting the
project requirements. To date, the greatest difficulty was found in the kitchen area and
its renovation.

Risks
Most relevant risks that could affect future performance and were strictly controlled:
Delay in municipal registrations and permits
Quality in raw materials

4 issues detected
9 risks detected
2 changes approved

Project tracking using Earned Value (EV)

MS Consulting uses this methodology to measure project performance against its baseline.
initial baseline. In this way, possible deviations in cost and time of the project are detected.

57
3.16. Causes of problems
3.16.1. Technique 'the 5 whys'

Problem: The new stainless steel countertops are wider than the existing ones.
in the kitchen.

Why? – It has wider edges and 3D finishes. (First Why?)

Why? - The model was chosen for its innovative aspect (Second Why?)
Why? - The planning did not specify moldings on the countertop. (Third Why
What?)
Why? - The cost was appropriate to the budget (Fourth Why?)
Why? –I maintained the vintage trend of the place. (Fifth Why?, one of the
causes)

3.16.2. Ishikawa Diagram (fishbone)

58
3.17. Hiring
A) Model contract for Web Page Assembly Service

Among those subscribed LAST NAME, FIRST NAME D.N.I. .... of legal age, residing in the city of
"CITY", identified as it appears at the bottom of his signature, acting in his capacity as Representative
Legal of the CONTRACTOR COMPANY'S TRADE NAME, duly authorized, who for the purposes
the present contract will be referred to as THE CONTRACTING PARTY and on the other side, NAME OF THE CLIENT
ID OF THE CLIENT, of legal age, representing THE BUSINESS NAME OF THE CLIENT, and that in
hereafter referred to as THE CONTRACTOR we have entered into this contract which will be governed by the
next clauses:

FIRST: Purpose of the Contract. THE CONTRACTOR agrees to execute at their own risk
and with total administrative autonomy, with its own resources and under its responsibility the provision
of the design and development service of the website of THE CLIENT within a period not exceeding twenty
(20) business days from the receipt of all materials and information required for development
of the website. The website includes COMPLETE DETAILS OF THE SERVICE OFFERED TO YOU
DETAILING THE LINKS.
SECOND: Contract value - THE CONTRACTING PARTY will pay THE CONTRACTOR the sum of VALUE A
PAY for the total value of the contracted services, as determined in the first clause of
presente contrato. Este valor no incluye el impuesto de valor agregado IVA el cual equivale al 21 %
of the total of the contract.
THIRD: Payment method - THE CONTRACTOR will pay the CONTRACTOR the agreed price of the
as follows: A 50% advance upon signing this contract and the balance, that is 50%
remaining once THE CONTRACTOR fulfills the purpose of this contract.
FOURTH: Penalty for breach of contracted work – THE CONTRACTOR will pay to THE
CLIENT shall pay an amount equivalent to 0.5% of the total contract value for each day of delay in
the delivery of the contracted work for up to an amount of ten percent (10%) of the total value of
contract, amount that THE CONTRACTOR will deduct from the unpaid balances of this contract or from
the amounts owed to THE CONTRACTOR.
FIFTH: Penalty for non-compliance with payment - THE CLIENT will pay THE CONTRACTOR a
equivalent to 0.5% of the total contract value for each day of delay in timely payment of
the contracted services, amount that THE CONTRACTOR will add to the money owed to HIM
CONTRACTING PARTY.
SIXTH: Obligations of the Contractor. THE CONTRACTOR, in addition to the obligations that it has...
corresponding by the object, the nature of the contract and by law, acquires the following: a.) Dedicate
his intellectual capacity for the execution of the object of the contract and in particular to maintain confidentiality
absolute information provided to carry out the assigned task, in addition, commits
to maintain the exclusivity of the website design b.) Among the staff employed by THE
CONTRACTOR for the execution of this contract and THE CONTRACTING PARTY there will be no link.
labor or contractual law, therefore the payment of salaries and social benefits and
Indemnities that may arise will be the responsibility and charge of the CONTRACTOR.
SEVENTH: Obligations of the Contractor. THE CONTRACTOR, in addition to the obligations that are due to him
They correspond regarding the object, the nature of the contract, and by law are obliged to the following: To supply
all the content and information necessary to carry out the design of the mentioned website,
además se compromete a efectuar oportunamente el pago del anticipo y del saldo a la entrega a
satisfaction of both parties of the contracted work. THE CONTRACTOR reserves the right to
publish the website on the Internet only after having received full payment for the services rendered.

59
 EIGHTH: Unilateral termination or suspension by the Contractor. THE CONTRACTOR may
terminate or suspend unilaterally the present contract in the following cases: a.) For
non-compliance of the CONTRACTOR with the execution deadlines or with the conditions and qualities
techniques and presentation of the services subject to this contract. b.) When the conditions
economic and financial needs of the company so require. For this purpose, THE CONTRACTING PARTY will give notice
written to THE CONTRACTOR indicating the termination or suspension date of the contract and will proceed to
take possession of the contract in its current state and carry out its settlement if applicable
there will be a place. PARAGRAPH 1: In the event of unilateral termination or suspension of the contract by the party
The CONTRACTING PARTY, the CONTRACTOR will reimburse a maximum of twenty percent (20%) of
advance paid upon signing the contract, without any future obligations for HIM.
CONTRACTOR with the CONTRACTING PARTY.
NOVENA: Unilateral Termination or Suspension by the Contractor. THE CONTRACTOR may
terminate or unilaterally suspend this contract in the following cases: a.) By
breach of the CONTRACTOR in the payments agreed upon in this contract. For this purpose, THE
The CONTRACTOR will give written notice to THE CONTRACTING PARTY indicating the termination date of the contract.
and shall proceed to take possession of the contract in its current state and to carry out its
settlement if applicable. b.) In case the CONTRACTOR has not delivered the
material and information required for the development of the website, within five (5) business days
following the signing of this contract. PARAGRAPH 1: In the event of unilateral termination or suspension
from the contract by the CONTRACTOR, the CONTRACTING PARTY is obliged to pay the total value
from the contract in addition to the penalty for non-payment specified in this contract.
PARAGRAPH 2: THE CONTRACTOR is relieved of responsibility for the breach of
any of its obligations or for the delay in the satisfaction of any of the benefits to
his position, when such non-compliance is a consequence or result of force majeure circumstances
the fortuitous event, duly proven, under the terms of Argentine law. THE CONTRACTOR
may temporarily suspend this contract in this case and may restart it,
common agreement with the CONTRACTING PARTY, once it is able to continue the work in question
present contract.
TENTH: Assignment of the contract. This contract is executed in consideration of the knowledge and
skills of the CONTRACTOR and, therefore, it may not assign or delegate the direction and
ejecución de la obra a persona natural o jurídica alguna sin autorización previa y por escrito de EL
CONTRACTOR; if THE CONTRACTOR were to subcontract the total or partial execution of this
contract, will assume all risks without the silence of THE CONTRACTING PARTY implying
modification, exemption, or novation of its obligations.
ELEVENTH: Copyright. THE CONTRACTOR unconditionally guarantees that all
the text elements, graphics, photos, designs, and trademarks delivered to the CONTRACTOR
to be included in this project are your property or that THE CONTRACTOR has permission
in writing from its owners to make use of these, leaving THE CONTRACTOR free from any
responsibility or claim by its owners. In case images, illustrations are required,
animations, and/or any other graphic element, this can be provided using files
proprietary to THE CONTRACTOR, freely usable files under public licenses, or producing the pieces
required, in which case they will be charged as an addition to this contract. All the projects
they will put in writing the credits that correspond to the CONTRACTOR as designers of these with
a link to your website. THE CONTRACTOR shall have the right to keep a copy of this project
to be exhibited as a sample of its services and included in its portfolio. The CONTRACTOR
unconditionally retains its intellectual property rights, including the rights of
invention and copyright over the contracted design, the submitted sketches and all
photographs carried out specifically for include in the site web.
TWELFTH: Confidential information. The parties acknowledge that by virtue of this contract,
es posible que tengan mutuamente acceso a información confidencial manejada por ellas. La
confidential information will be limited to the programs, terms, and prices payable

60
 under this contract, as well as any information clearly identified as confidential.
PARAGRAFO 1: No se considerará confidencial la siguiente información. a.) Aquella que sea del
public domain or to be within it during the term of the contract, in a manner other than
by act or omission of the other party. b.) The one that is under the legal possession of the other party
prior to its revelation, as long as it has not been obtained directly or indirectly from
the part that reveals it. c.) The one that is legally revealed to the other party by a third person who does not
is limited for this purpose. PARAGRAPH 2: The parties agree to maintain the
confidentiality of the information that has such nature for the other party, during the validity of
this contract and for a period of two (2) years after its termination. The parties
they agree not to make any part of the INFORMATION available to any third party
CONFIDENTIAL from the other party for no purpose other than the object of this contract.
THIRTEENTH: Design and modification approvals. For the approval of design and
website appearance, THE CONTRACTOR will present up to a maximum of three (3) initial sketches,
of which THE CONTRACTOR must define one of these, which will serve as a basic pattern for
the development of all the pages of the website. The modification consists of making up to two (2)
minor changes during the stipulated design period, on each of the pages. The
modifications are limited to small changes in sentences or paragraphs of text, to replace
replace photographs with others of the same format and update external links to other websites.
FOURTEENTH: Supplementary legal regime and jurisdiction. This contract shall be subject to
its effects on the civil and commercial laws characteristic of its nature in Argentina, the judge
competent to hear about the controversies arising from contracts and processes of
execution or compliance will be under the ordinary criminal jurisdiction.
FIFTEENTH: Perfection. This contract is understood to be perfected with the
subscription by the parties. For security reasons and prevention of forgery or
identity theft, this contract can only be declared valid and perfected from
moment of signing and fingerprinting, both of THE CONTRACTOR and OF THE
Contracting party.
SIXTEENTH: Dispute resolution. The differences that arise in the development of the contract,
they will be resolved in an agile and quick manner. For this purpose, when differences arise, they will resort to the use of
the mechanisms for resolving contractual disputes provided for in Argentine law and to the
conciliation, amicable composition and transaction. The parties may agree that the differences of
exclusively technical character shall be subject to the criteria of experts designated directly by them
that are subjected to the opinion of a government advisory body, that of an association
professional or to a university or higher education teaching center. The decision made will be
definitive.
SEVENTEENTH: Extension of the Contract. In case it is not possible to meet the agreed deadline, THE
The CONTRACTOR is obliged to request in writing the extension of the deadline, duly supported, with two
calendar days prior to the expiration date of the execution period.
EIGHTEENTH: Settlement of the Contract. This contract may be subject to settlement by mutual agreement.
agreement by the contracting parties, procedure that will be carried out within the term set in the
specifications or terms of reference or, failing that, at the latest before the deadline
within the two (2) months following the termination of the contract or the issuance of the administrative act
that orders the termination, or the date of the agreement that provides for it. Also at this stage the
the parties will agree on the adjustments, revisions, and acknowledgments that may be necessary. In the liquidation record
The agreements, conciliations, and transactions that the parties reach to put an end to the
divergencias presentadas y poder declararse a paz y salvo. Para constancia, se suscribe el presente
contract, in CITY on the ## days of the month of MONTH of YEAR.

61
 |

B) Model contract for GRAPHIC DESIGN Service

......,...... of....... 20...

Manual of graphics and visual arts

GRAPHIC SERVICES CONTRACT

In Santiago, on date……………., gathered on one side Mr. …………………………….. On behalf of

and representation of……………………………… residing in…………………………….........................
(hereinafter, "THE CLIENT"), and on the other hand D.…………………….. RUT: …………………,
domiciled in............................ (hereinafter, "THE DESIGNER")
They are recognized as having sufficient capacity to contract and commit, and express having
an agreement has been reached to establish a service provision contract
professionals for the design of.......................... according to the Annexes to this
Contract:
Phase Project Plan.
Protection of the work. Copyright.
Economic conditions and payment method.

And in proof of conformity, they sign this document in duplicate and at

a single effect, at the place and date initially indicated.

For the client: By the designer:

D.............................................. D.............................................................

(Client's trade name) Designer Name

62
 Annex 1

Project Plan by Phases.

First: Objective.

Creation of.......................... that will be used and/or reproduced in the

following applications or formats:
-………………………………..
-………………………………..
-………………………………..
-………………………………..
-………………………………..
-………………………………..

Second: Phase Project Plan.

Phase 1: Proposals at the sketch level, for definition and correction.

Estimated duration: ………….. days. (Delivery date: ………………..)

Phase 2: Development of final work

Duración estimada: ………….. días. (Fecha entrega: ………………..)

Phase 3 (eventual): corrections and/or adjustments on final work

Duración estimada: ………….. días. (Fecha entrega: ………………..)

Annex 2

Protection of the work. Copyright.

First: THE DESIGNER is the creator of the designs subject to this contract,
thus being the holder of the copyright over this work, in accordance with
provided in Article One of Law 17.336 on Intellectual Property. Without prejudice
that the registration of the mentioned work is not a requirement for its existence and validity, THE
DESIGNER will be able to register it in their name in the National Trademark Registry.

Second: By this act, the designer, being empowered to do so, grants

license to THE CLIENT to make use of the work indicated in the first annex, during
the period of.....……. years from this date.
Third: The license of use granted by this act is for personal use and
non-transferable by the user. Consequently, the user will not be able to, without prior authorization
from the administrator, to assign said license to third parties, to exploit it, to lease it, or to execute
any action regarding it, different from the uses indicated in Annex 1.

63
Fourth: if the work is used outside the period specified in the second clause of this
attached, this license will be understood to be renewed for the same period as indicated,
you must proceed to pay new fees in the manner provided in annex three.
Fifth: THE CLIENT may submit a request for a trademark, patent of
invention, utility model, industrial design or other rights contemplated in the
Law 19.039 on Industrial Property, which in some way relates to the work described.
in Annex One, which does not imply in any way the total or partial transfer of the
copyright on the work described in Annex one.

Sixth: THE CLIENT, recognizing the copyright of the designs subject to this
Contract, and without prejudice to the license contemplated in the second clause, will allow to
THE DESIGNER as the creator of the work publicly manifest and disseminate their
participation in the project subject to this contract. Likewise, and when the
commercial commitments do not prevent it, by virtue of the moral right contemplated in
articles 14 and following, THE CLIENT will expressly mention the participation
the authorship of THE DESIGNER as a collaborator in the creation of the Project and of the
product/s derived from it.

Annex 3

Economic conditions and payment method.

First: THE CLIENT will pay THE DESIGNER a total of $.......……... net.
divided into two payment instances: a percentage equivalent to 50% of the total in
advance (prior to the start of any task), and the remaining percentage upon delivery, or
within a maximum of 30 days counted from the total completion date of the assignment (work
final).
Second: The sketches indicated in Phase 1 of Annex 1 of this contract will not have
any cost for THE CLIENT, except in the following case:

If the corrections or modifications requested by THE CLIENT exceed a

maximum of .......... correction instances. From this last instance of
free correction, each new sketch or correction will have an additional value of
UF............liquids.

Third: Phase 3 of Annex 1 involves a maximum of ...... correction instances

free of charge. From this last one, each new adjustment will have an additional value of
UF................ liquids. Whatever the case may be, the final approval by EL
CLIENT - therefore, the project's term cannot exceed the ........ weeks from the
signature of this contract.

64
 Appendix 4

Cancellation or interruption of project clauses. Kill fee.

First: if THE CLIENT chooses to withdraw from the services of THE

DESIGNER before this last one delivers the final work, it
understand how to kill fee (the payment for cancellation and/or interruption)
of the project) the amount in advance mentioned in the point
First of Annex 3, plus an additional payment for the expenses incurred in
if it occurs once the project has begun, if any (p.
e.g.: rental of studios, purchase of supplies, transportation expenses,
etc.)
Second: in case of abrupt cancellation of the project or that
THE CLIENT chooses to withdraw from the services of THE DESIGNER,
the two parties signing this contract agree that:

All materials provided to THE CLIENT (in relation to

specific project) must be returned to THE DESIGNER

Any unauthorized use that THE CLIENT makes of any work

delivered until the date of cancellation or interruption of
The project will involve additional payment or legal action.

- THE DESIGNER will retain the original designs, files.

digital or storage media (discs, etc.)
developed for the project.
Third: as soon as THE DESIGNER delivers to THE CLIENT the
final work, it is understood that the project has been executed at
capability and in accordance with the requested requirements,
therefore, it is no longer possible to withdraw from the services of THE DESIGNER, and
the total payment indicated in point One of the Annex corresponds
3.

Reviewed by:

Andrés Fernando Grunewaldt Cabrera, lawyer at Silva & Cía. Law Firm.

65
 3.18. Lessons learned

PHASE DELIVERABLE
2.2 Local 2.2.1 Selection of the premises

Terms of reference
Minimum characteristics that a bakery must have
Description of the deliverable

Deliverable 2.2.1 Location Selection consists of finding and renting the commercial space that is best
adapt to the needs of our client.

Description of the causes

In the first attempt to plan the possible search for a location, the were not taken into account.
mandatory characteristics currently required by the GCBA for the opening of
gastronomic venues (bakeries/confectioneries). If the following were not met
There was a high probability that the permits and licenses would not be approved.
municipal and food safety.

The manufacturing sector can be included in the sales sector but separated by a
glazed partition.
If 1 or 2 people work, the area must be 9m2 with a minimum side of 2.50m and a
height of 2.40m. If there are more than 2 people working, it must have at least 16m2, minimum side of
3m in height of 3m.
It must have a sanitary facility with a toilet and a sink.
Deposits: of flour that can be a covered container for up to 5 bags. A deposit of
empty containers and another for raw materials with cold storage for products
perishables.
There will be natural ventilation in the premises and the production area, the latter will have a metal mesh.
to prevent the entry of birds or insects when the window is open.
The kitchen appliance must have a hood with exhaust to all four winds.
The production area must have its walls covered with washable material.
(ceramic, tiles or synthetic paint) up to 2m.
El local tiene que tener una pileta de lavar provista de agua caliente y fría.

Another point to consider is the choice of neighborhood. Not all streets in the neighborhoods
are enabled for the opening of this type of premises.

Corrective actions taken

66
A specialized consulting firm was hired to search for commercial premises and their
respective municipal licenses.

Reasoning behind actions

It was decided to have professionals specialized in the subject as their previous experience allows us
It will facilitate municipal procedures and at the same time expedite the search for the premises.

Results obtained

The results obtained from this new procedure have been satisfactory. The premises acquired
he is the right one for the project

Lesson learned

The search for premises, whether for rent or purchase, will be outsourced to
specialized consultants, unless provided by the client.

3.19. Transfer plan

This plan formally documents the process for the transition of the
manuals that were generated during the execution of the project and are
fundamentals for the good operation of the premises in the future.
Documents to be delivered to the client:

Technical manuals for all the machines in the pastry kitchen

The Safety and Hygiene Manual updated according to regulations
in force in Peru
Complete recipe books with costs and weights
The Artesano Bakery Brand Manual
The lease agreement for the premises
The contract with the raw material suppliers
Trademark registration: Registration process (the final certificate is withdrawn
in 1 year)
The contract with the packaging printing company

Everything related to the licensing of the premises and inspections

bromatology

67
This transition process will take place between the PM of MS Consulting, the client and
owner of Artesano Bakery and the Master Pastry Chef in charge of the kitchen.
It is assumed for this process that both the owner of
Baker Artisan and your master pastry chef are ready to process
the necessary information to carry out Artisan Bakery.

For this transition, the transfer of knowledge will take place during the
totality of a full day of work. The transfer of knowledge is
will take place through a meeting at the Artesano Bakery venue. A
once the client has formally accepted the transition, the checklist
and the documentation will be signed and accepted by the project PM and the
client. The final step is the official acceptance and signature of the official representative

of MS Consulting's hiring. It is only after all of these

approvals and signatures are in place for the transition to be considered
complete.

68
 3.20. Project Acceptance Act

NAME OF CLIENT OR SPONSOR

CLIENTE: PANUSA SA
FORMAL ACCEPTANCE STATEMENT

Hereby it is recorded that the LOLET SWEET BAKERY BOUTIQUE PROJECT IN THE
AUTONOMOUS CITY OF BUENOS AIRES in charge of the Consulting Firm MS Consulting SA, has been
accepted and approved by the shareholders of PANUSA SA, we hereby certify
the project has been successfully completed.

The project included the delivery of the following deliverables:

1.0 Project Management

1.1 Initiation
1.2 Planning
1.3 Project status reports
1.4 Weekly coordination meeting
1.5 Project closure
2.0 Planning
2.1 Hiring
2.2 Local
2.3 Design and Communication
2.4 Products
3.0 Ejecución
3.1 Local
3.2 Design and Communication
3.3 Products
3.4 Inauguration
4.0 Closure
4.1 Key Delivery
4.2 Transfers

Accepted by: PANUSA SA Fecha: OCTUBRE 2016

69
 3.21 Project closure checklist

Have the project results been accepted?

Carried out at
Objectives Deliverables Observation
satisfaction
s
Gain acceptance Documented approval of the
YES
final results of the project

Documentation of
2. Satisfy all finished and unfinished deliverables
the requirements finished. YES
contractual Documented acceptance of
that the terms of the contract
have been satisfied.
3. Transfer all the
Documented acceptance by NO NOT APPLICABLE
deliverables
part of the team.
a
operations
Have the project resources been released?
Deliverable Objectives Carried out to Observations
satisfaction
1. Execute the
procedures
Release schedules YES
organizational for
of executed resources
free the resources
del
project
Results of the
2. Provide
feedback from the
feedback from YES
team performance of
performance to the
project, archived in the
team members
files
personal
3. Provide
Performance evaluations
feedback to the
reviewed with those responsible YES
organization related to
functional and archived
the performance of the
appropriately.
team members

3. Have the perceptions of the stakeholders been measured and analyzed?

Carried out to
Objectives Deliverable Observations
satisfaction
is
1. Interview the Feedback from the
YES
stakeholders stakeholders, documented
2. Analyze the results
Documented analysis YES
from the feedback

70
Has the project been formally closed?
Made to
Objectives Deliverables Observation
satisfaction
s
Signed acknowledgment of the
1. Execute the delivery of the products and
closing activities project services. YES
for the project Documentation of the
closing activities.

2. Inform the
Direction about everyone Documentation of the
important problems. YES
the problems
important

3. Close all the Feedback

financial activities documented area
SI
associated financial (accountant) about the
with the project project closure.

4. Notify Document that communicates the

formally to the project closure,
YES
stakeholders of stored in the file of
project closure project.

5. Close all the

Contracts YES
contracts of
closed
project
appropriately.
Document and
publish the Documentation of
lessons learned. YES
learning of
project

71