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Reservation Reception Test for Hospitality

This document presents an assessment test on the organization, operation, and functions of the reception and reservations departments in a hotel. The test consists of three sections: 1) True or false with 7 statements, 2) Enumeration with 7 questions to complete, and 3) Multiple choice with 6 single selection questions. The objective is to evaluate the student's technical knowledge of the procedures and roles of key hotel departments.

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4 views2 pages

Reservation Reception Test for Hospitality

This document presents an assessment test on the organization, operation, and functions of the reception and reservations departments in a hotel. The test consists of three sections: 1) True or false with 7 statements, 2) Enumeration with 7 questions to complete, and 3) Multiple choice with 6 single selection questions. The objective is to evaluate the student's technical knowledge of the procedures and roles of key hotel departments.

Translated by

ScribdTranslations
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Francisco Morazán National Pedagogical University

Faculty of Science and Technology


Department of Commercial Education
Tourism and Hospitality Degree
Tegucigalpa, D.C., Honduras C.A.

TestofOrganization,Operation,andFunctionsofthe
Reservation Reception Departments. Valor: 60%

Subject: Reception and Reservation Operation Techniques


Nombre del docente: ______________________________________ Fecha: ___________________
Nombre completo del estudiante: _____________________________________________________
RegistroN◦:______________________________________________ N◦de lista: ________________
General Instructions:
1. Read the test carefully along with each of the instructions and questions that are asked of you.
You have one hour of class to develop the test.
3. Use a black ink pen.
4. Do not make erasures or smudges.

I. True or False Test Value 2% each Total 14%


Instructions: Read each of the statements and write a 'V' inside the parentheses on the right.
if what the sentences assert is true or an 'F' if it is false.
The standard time for guest registration is 10 minutes……………………………….... ( )
2) The control and management of correspondence is the responsibility of the department of
reservaciones………………………………………………………………………………………………………………………. ( )
The main function of the receptionist is to welcome the public upon their arrival at the reception of the
building
One of the technical aspects of service quality is courtesy...
It is advisable to try to assign group rooms in the same area of the hotel...
Commissionable rates are those that the receptionist will apply according to the plan
selected by the guest.
7) The rate is the set of prices applicable to a season or type of guest.

II. Enumeration test Value 4% each Total 28%

Instructions: Complete the thought expressed in the following sentences by writing the word.
what is missing in the corresponding spaces.

1) The most common types of hotel rooms are:


a. __________________________________________________
b. __________________________________________________
c. __________________________________________________
d. __________________________________________________
2) To promote the sales of food and beverages, some hotels have special plans, such as
a. __________________________________________________
b. __________________________________________________
c. __________________________________________________
d. __________________________________________________
3) Different systems can be applied to manage guests' accounts:
a. __________________________________________________
b. __________________________________________________
c. __________________________________________________
Francisco Morazán National Pedagogical University
Faculty of Science and Technology
Department of Commercial Education
Tourism and Hospitality Degree
Tegucigalpa, D.C., Honduras C.A.

5) Due to their procedure, hotel reservations can be made through:


a. _________________________________________________
b. _________________________________________________
c. _________________________________________________
d. _________________________________________________

6) According to the functions, the head of reception is in charge of:


a. _________________________________________________
b. _________________________________________________
c. _________________________________________________
d. _________________________________________________

7) The types of reservations in a hotel are:


a. _________________________________________________
b. _________________________________________________
c. _________________________________________________
d. _________________________________________________

III. Multiple choice test (with a single answer) Value 3% Total 18%

Instructions: You are presented with a series of questions that contain four possible answers.
Circle the letter that corresponds to the correct answer.

What is the standard time to answer a call to guest services?


5 seconds
b. 1 minute
c. 50 seconds
d. 7 seconds
2) What is the step the receptionist takes when the guest asks about the
prices before making the registration?
a. The assignment
b. The collection
c. The welcome
d. The Promotion
What does the American plan include in the hotel's special plans?
a. Room
b. Accommodation and continental breakfast
c. Accommodation, breakfast and lunch or dinner
d. Room, breakfast, lunch, and dinner
What happens when more rooms have been booked than a hotel has available?
a. A guaranteed reservation
b. Oversell
c. Sale
d. a and b are correct
5) What is the economic value of the service or good acquired in a hotel?
a. Discount
b. Rate
c. Price
d. Refund
6) What does the number of people that make up the reservations department depend on?
a. Hotel capacity

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