PROCESS MANAGEMENT N°19

1. IN A COMPANY, TRAFFIC LIGHT PARAMETERS ARE ESTABLISHED IN

THE INTERNAL QUALITY CONTROL
a) YES
b) NO
2. PROCESS MANAGEMENT IN THE PUBLIC SECTOR IS LINKED TO
a) GPR
b) GPS
c) GRR
d) GPO
3. WHAT PROCESSES ARE RELATED TO THE PROVISION OF
PRODUCTS AND SERVICES?
a) VALUE CHAIN
b) SUPPORT
c) STRATEGIC
d) ADJECTIVES
4. WITHIN THE SUPPORT PROCESSES IS FOUND
a) HUMAN TALENT MANAGEMENT
b) LEGAL ADVISORY
c) MARKETING
d) PRODUCTION
5. INDICATE A ELEMENT OF THE PROCESS SYSTEM
a) INPUT
OPEN
c) COMPLEMENTARY
d) SUPPLEMENTARY
6. THE QUALITY OBJECTIVES MUST BE CONSISTENT WITH THE
QUALITY POLICY
a) YES
b) NO
 7. Which ISO is in effect in 2019 in Ecuador?
9001 2000
b) 9001 2001
c) 9001 2008
9001 2015
8. THE ORGANIZATION MUST DETERMINE AND PROVIDE RESOURCES
NECESSARY FOR
a) IMPLEMENT AND MAINTAIN THE QMS AND PERMANENTLY IMPROVE
b) IMPLEMENT AND MAINTAIN THE QMS AND CONTINUOUSLY IMPROVE IT
EFFICACY
c) IMPLEMENT AND MAINTAIN THE QMS
d) IMPLEMENT THE QMS
9. IN PROCESS MANAGEMENT THERE IS A NEED TO STANDARDIZE
AND UNIFY THE DOCUMENTATION
a) YES
b) NO
10. THE QUALITY PLANNING PROCESS CONSISTS OF
a) IDENTIFICATION OF ACTIVITIES AS WELL AS DEADLINES AND RESPONSIBLE PARTIES

b) PROPOSE TASKS
c) ESTABLISH MILESTONES
d) MAXIMIZATION OF PROFITS
11. WITH THE ISO 9001 2015 CERTIFICATION, SUPPLIERS MUST BE
a) CERTIFICATES
b) NO CERTIFICATES
c) QUALIFIED
d) UNQUALIFIED
12. A PROCESS IS A SET OF
a) SEQUENTIAL ACTIVITIES
b) MACROPROCESSES
c) NON-SEQUENCIAL TASKS
d) PROCESSES
13. WHAT PERCENTAGE OF IMPLEMENTATION OF PROCESS MANAGEMENT
IT MUST BE CERTIFIED
20 PERCENT
b) 70 PERCENT
30 PERCENT
d) 50 PERCENT
14. QUALITY MANAGEMENT SYSTEMS REQUIRE COMPANIES TO
ACT AND RESPOND QUICKLY TO YOUR CLIENTS
a) YES
b) NO
15. QUALITY MANAGEMENT SYSTEMS HAVE CONTROL AND
CONTINUOUS IMPROVEMENT
a) Yes
b) NO
16. DO CUSTOMER COMPLAINTS INFLUENCE THE SYSTEMS OF
QUALITY
a) YES
b) NO
17. IS THERE ANY RESPONSIBILITY IN QUALITY SYSTEMS FOR
PART OF THE TOP MANAGEMENT
a) SI
b) NO
18. THE ELEMENTS OF CONTROL PROCESSES CAN BE
a) LAWS AND REGULATIONS

b) SOFTWARE
c) HARDWARE
d) OFFICE SUPPLIES
 PROCESS MANAGEMENT No. 16

1. A PROCESS SYSTEM MUST ALWAYS BE

a. ORGANIZED
b. IMPLEMENTED
c. SYSTEMATIZED
d. AUTOMATED
2. MANAGEMENT SYSTEMS CONSIDER CUSTOMERS
a. CONTINUOUS
b. INTERNAL AND EXTERNAL
c. FREQUENT
d. POTENTIALS
3. What are the support processes called in the public sector?
a. ADJECTIVES
b. NUMERICAL
c. COMPLEMENTARY
d. NOUNS
4. SUPERVISION IS USED IN AREAS THAT HAVE NEVER EXPERIENCED
FAILURES IN INTERNAL QUALITY CONTROLS
a. YES
b. NO
5. WITHIN THE BREAKDOWN OF A PROCESS, THERE IS A
a. SUBPROCESSES
b. PROCEDURE
c. ACTIVITY
d. TASKS
6. THE CUSTOMER IN A QUALITY SYSTEM MUST BE PROVIDED WITH
a. SATISFACTION OF THEIR NEEDS
b. SERVICES
c. ADDED VALUE
d. PREFERRED SERVICES
7. THE DEVELOPMENT OF SOFTWARE IS BASED ON
a. PROCESSES
b. CONTROLS
c. ICONS
d. MECHANISMS
8. WHAT PROCESSES ARE RELATED TO THE PROVISION OF THE
PRODUCTS AND SERVICES?
a. VALUE CHAIN
b. SUPPORT
c. STRATEGIC
d. ADJECTIVES
9. WHAT PERCENTAGE OF IMPLEMENTATION OF PROCESS MANAGEMENT
IT MUST BE DE-CERTIFIED

20 PERCENT
b. 70 PERCENT
approximately 30 percent

d. 50 PERCENT
10. WHAT IS THE FIRST STEP TO CARRY OUT A CONSULTING?
PROCESS MANAGEMENT?
a. ADDRESS
b. ORGANIZATION
c. ANALYSIS
d. CONTROL
11. THE ORGANIZATION MUST DETERMINE AND PROVIDE RESOURCES
NECESSARY TO
a. IMPLEMENT AND MAINTAIN THE QMS AND PERMANENT IMPROVEMENT
b. IMPLEMENT AND MAINTAIN THE SGC AND CONTINUALLY IMPROVE
EFFICACY
c. IMPLEMENT AND MAINTAIN THE QMS
d. IMPLEMENT THE CMS
12. INDICATE 2 MAIN ELEMENTS OF A MANAGEMENT SYSTEM BY
PROCESSES
a. ENTRADAS Y SALIDAS
b. TANGIBLE AND INTANGIBLE
c. CLOSED AND OPEN
d. DIAGRAMS AND MAPS
13. IN A COMPANY, PARAMETER THRESHOLDS ARE ESTABLISHED
THE INTERNAL QUALITY CONTROL
a. YES
b. NO
14. THE ELEMENTS OF CONTROL PROCESSES CAN BE
a. LAWS AND REGULATIONS

b. SOFTWARE
c. HARDWARE
d. OFFICE SUPPLIES
15. THE PROCESSES OF AN ENTITY MUST BE DOCUMENTED
a. YES
b. NO
16. QUALITY MANAGEMENT SYSTEMS OBLIGATE COMPANIES TO
ACT AND RESPOND QUICKLY TO
a. CLIENTS
b. SUPPLIERS
c. VENDORS
d. BUYERS
17. WHAT REGULATIONS ARE USED FOR ISO 9001 INTERNAL AUDITS
CURRENTLY?
a. THE ISO 9001 2015 STANDARD
b. THE STANDARD 785

c. THE INTERNAL RULES OF THE COMPANY

d. THE ISO 9001 2008 STANDARD
 PROCESS MANAGEMENT N°18

A planning is necessary to carry out the

IMPLEMENTATION
a) Yes
b) NO

2. INTERNAL CONTROLS MUST BE CARRIED OUT IN A MANNER

sporadic
b) CONTINUES
c) DAILY
weekly
3. WHAT IS THE FIRST STEP TO CARRY OUT A MANAGEMENT CONSULTING?
FORPROCESSES?
a) ADDRESS
b) ORGANIZATION
c) ANALYSIS
d) CONTROL
Approximately how often is the ISO standard reviewed?
5 to 8 years
b) 8 At 12 YEARS OLD
EVERY 10 YEARS
MORE THAN 10 YEARS
One of the systems to achieve quality is
5S
b) 9P
c) 4F
4T
6. THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM HELPS TO
IMPROVE THE QUALITY OF PRODUCTS AND SERVICES
a) YES
b) NO
7. WHAT REGULATIONS ARE USED FOR ISO INTERNAL AUDITS
9001CURRENTLY?
a) THE ISO 9001 2015 STANDARD
b) THE STANDARD 785

c) THE INTERNAL RULES OF THE COMPANY

d) THE ISO 9001:2008 STANDARD
8. INDICATE A CHARACTERISTIC OF A MANAGEMENT INDICATOR
MEASURABLE
b) FLEXIBLE
c) METHODOLOGICAL
d) CONCRETE
9. WHO SHOULD PARTICIPATE IN A QUALITY MANAGEMENT PROCESS
TOTAL?
a) EXECUTIVES
b) OPERATIONAL
c) ALL THE COMPANY STAFF
d) MEDIUM COMMANDS
10. WHAT TYPE OF ACTIONS EXIST IN QUALITY MANAGEMENT SYSTEMS?
a) CORRECTIVE
b) FORESEEN
c) ANALYTICS
d) GUIDELINES
ONE OF THE PRINCIPLES OF QUALITY IS
a) CUSTOMER FOCUS
b) QUALITY POLICY
c) MEASUREMENT ANALYSIS AND IMPROVEMENT

d) FOCUS ON USERS
12. QUALITY MANAGEMENT SYSTEMS HAVE ALL THE
DOCUMENTED PROCEDURES ACCORDING TO ISO 9001 2015
a) Yes
b) NO
13. WITH ISO 9001 2015 CERTIFICATION, SUPPLIERS MUST BE
a) CERTIFICATES
b) NO CERTIFICATES
c) QUALIFIED
d) UNQUALIFIEDS
14. THE CUSTOMER IN A QUALITY SYSTEM MUST BE PROVIDED WITH
a) SATISFACTION OF THEIR NEEDS
b) SERVICES
c) ADDED VALUE
d) PREFERENTIAL SERVICES
15. WHICH OF THE PROCESSES ESTABLISHED IN THE PROCESS MAP IS
RELATED TO THE MISSION?
a) SUBSTANTIVE PROCESSES
b) ADJECTIVE PROCESSES
c) GOVERNING PROCESSES
d) SUPPORT PROCESSES
16. A QUALITY OBJECTIVE IS
a) STANDARDIZE THE PROCESSES OF THE INSTITUTION
b) CARRY OUT A REENGINEERING
c) IMPLEMENT A COMPUTER SYSTEM
d) CARRY OUT SOFTWARE MONITORING

PROCESS MANAGEMENT QUESTIONS No. 19

1. WHICH OF THE PROCESSES ESTABLISHED IN THE PROCESS MAP

IS IT RELATED TO THE MISSION?
a) SUBSTANTIVE PROCESSES
b) ADJECTIVE PROCESSES
c) GOVERNING PROCESSES
 d) SUPPORT PROCESSES
2. THERE IS A RELATIONSHIP BETWEEN PROCESSES AND TECHNOLOGY
a) YES
b) NO
3. STRATEGIC PROCESSES ARE ALSO CALLED
a) TIC
b) FINANCIAL
c) RULERS
d) SIC
4. IT IS ESTABLISHED WITHIN THE ISO THAT IT IS NECESSARY TO HAVE A

a) MANAGEMENT REVIEW
b) REVIEW BY THE SIS
c) HUMAN TALENT REVIEW
d) REVIEW BY THE SECRETARY
5. WHERE DO WE FIND THE INTERACTION OF PROCESSES AND THEIR
CLASSIFICATION?
a) PROCESS MAP
b) DIAGRAMS
c) ENTRIES
d) OUTPUTS
6. IN A COMPANY, SECTOR MONITORING PARAMETERS ARE ESTABLISHED IN
INTERNAL QUALITY CONTROL
a) Yes
b) NO
7. QUALITY SYSTEMS ARE RELATED TO
ISO 9001:2015 STANDARD
b) PARAMETERS
EXTERNAL STANDARDS
c) GENERAL RULES
8. QUALITY MANAGEMENT SYSTEMS REQUIRE COMPANIES TO
ACTING AND RESPONDING QUICKLY TO YOUR CLIENTS
 a) Yes
b) NO
9. QUALITY MANAGEMENT SYSTEMS REQUIRE COMPANIES TO
ACTING AND RESPONDING QUICKLY TO
a) CLIENTS
b) SUPPLIERS
c) SELLERS
d) BUYERS
10. THERE ARE EFFICIENCY INDICATORS WITHIN AN AUDIT OF
MANAGEMENT
a) Yes
b) NO
A PROCESS IS A SET OF
a) SEQUENTIAL ACTIVITIES
b) MACROPROCESSES
c) NON-SEQUENTIAL TASKS
d) PROCESSES
12. IN PROCESS MANAGEMENT, THERE IS A NEED TO STANDARDIZE AND
UNIFY THE DOCUMENTATION
a) YES
b) NO
13. THE PROCESSES OF AN ENTITY MUST BE DOCUMENTED
a) YES
b) NO
14. PROCESS MANAGEMENT MUST BE MADE KNOWN TO EVERYONE
MEMBERS OF THE ORGANIZATION
a) Yes
b) NO
15. THE PRODUCT IS THE RESULT OF A PROCESS
a) YES
b) NO
16. WHAT DIRECT BENEFITS DOES A COMPANY OBTAIN IF IT APPLIES TQM?
a) IMPROVEMENT OF QUALITY IN PRODUCTS OR SERVICES
b) IMPROVE SERVICES AND FINANCES
c) IMPROVE THE PRODUCT AND FINANCES
d) IMPROVE FINANCES AND PRODUCTION

PROCESS MANAGEMENT QUESTIONS

1. WHAT DOES THE NUMBER 9000 MEAN?

a) A) QUALITY MANAGEMENT
b) B) RESOURCE MANAGEMENT
c) C) SYSTEMS ADMINISTRATION
d) D) SOFTWARE ADMINISTRATION
2. THERE IS A NEED TO CONTROL AND MEASURE THE PROCESSES OF A
COMPANY
a) YES
b) NO
3. THE INFORMATION OBTAINED IN THE MONITORING OF INDICATORS IS
a) A) QUANTITATIVE
b) B) SPECIFIC
c) GENERAL
d) DIVERSA
4. PROCESS MANAGEMENT IN THE PUBLIC SECTOR IS LINKED TO
a) A) GPR
b) B) GPS
c) C) GRR
d) D) GPO
5. STRATEGIC PROCESSES ARE ALSO CALLED
a) A) ICT
b) B) FINANCIAL
 C) RULERS
d) D) SIC
6. WHAT TYPE OF ACTIONS EXIST IN MANAGEMENT SYSTEMS
QUALITY?
a) A) CORRECTIVE
B) EXPECTED
c) C) ANALYTICALS
D) GUIDELINES
One of the principles of quality is
a) A) CUSTOMER FOCUS
b) B) QUALITY POLICY
c) C) MEASUREMENT ANALYSIS AND IMPROVEMENT

d) D) FOCUS ON USERS
It is necessary to monitor the level of satisfaction with a service.
a) YES
b) NO
Approximately how often is the ISO standard reviewed?
5 to 8 years
b) & A 12 YEARS
every 10 years
MORE THAN 10 YEARS
IT IS IMPORTANT TO VALIDATE THE PROCESSES
a) YES
b) NO
Approximately how often is the ISO standard reviewed?
5 to 8 years
b) & A 12 YEARS
every 10 years
MORE THAN 10 YEARS
12. THE VALIDATION OF PROCESSES IS IMPORTANT
a) YES
 b) NO
13. TOP MANAGEMENT DOES NOT PARTICIPATE IN QUALITY AUDITS
a) YES
b) NO
14. FOR THE IMPLEMENTATION IT IS NECESSARY TO MAINTAIN A
a) CONTINUOUS CONTROL
b) SPORADIC CONTROL
c) CONTROL IS NOT NECESSARY
d) ANNUAL CONTROL
15. THE PROCESSES OF AN ENTITY MUST BE DOCUMENTED
a) SI
b) NO
It is necessary to have a plan to carry out the implementation.
a) YES
b) NO
17. QUALITY MANAGEMENT SYSTEMS REQUIRE COMPANIES TO
ACTING AND RESPONDING QUICKLY TO
a) CLIENTS
b) SUPPLIERS
c) SELLERS
d) BUYERS
18. WHAT IS A PROCESS MAP?
a) PROCESS CHART OF AN ORGANIZATION
b) GRAPH SUPPORT PROCESSES
c) GRAPH GOVERNING PROCESSES
d) ADJECTIVE PROCESS GRAPH
19. Who should participate in a quality management process?
TOTAL?
a) EXECUTIVES
b) OPERATIVE
c) ALL THE STAFF OF THE COMPANY
 d) Satisfactory Means

20. WHICH ISO IS CURRENT IN THE YEAR 2019 IN ECUADOR?

a) 9001 2000
9001 2001
c) 9001 2008
d) 9001 2015
21. PROCESSES MUST BE CUSTOMER-ORIENTED
a) YES
b) NO