EDUCACNDH

Cursos en línea

Home Page ► Mediation► Module 4 ►

Final Questionnaire. Module 4

Started on Tuesday, January 23, 2024, 11:08

CompletedState
Completed on Tuesday, January 23, 2024, 11:35
Time taken 27 minutes 28 seconds
Score 8.00 out of a total of 10.00 (80%)
Comment from Excellent!
feedback
You have mastered the subject.

Please respond to the survey of

satisfaction and download your
constancy!

Responder
Question 1
According to Ballenato, there are seven elements involved in
Correct the communication process, four of them are:

Score 1.00 out of

Select one:
1.00
a. The illocution, the perlocution, the explicit message
and the hidden message.

b. Language, broad language, emotional intelligence and

emotions.
c. The code, the channel, the context and the
retroalimentación. Correct! Ballenato
mention seven elements involved in the process
of communication, these are: code, message,
canal, contexto, receptor-decodificador, filtros y
feedback
d. The restrictions, the movement, the decisions
and the dialogue.

Your answer is correct.

Question2
Some communication skills that are required
Correct to form for the mediation process and that in case of
considered necessary they work in the phase of
Score 1.00 out of
premediación son:
1.00

Select one:
a. Network construction, self-control, management of
emotions.
b. Management of groups, empathy, and friendships
durable.

c. Active listening, I-messages, assertiveness,

among others. ¡Correcto! Si las personas en
conflict is not formed in certain
habilidades comunicativas por ejemplo en la
active listening, messages I, assertiveness, between
others, it will be the task of the mediator
get them to go during the process
using them, as much as possible. In this
meaning, the phase acquires enormous importance
preliminary of PREMEDIATION, during which the
conflicted individuals have a first
approach to these communication attitudes and
of relationship, which constitute the basis of the process
mediator and mediation as a strategy
formative, and transformative of people.
d. Distance from negative emotions, hug therapy
and group management.

Your answer is correct.

Question 3
To be able to advance in the transformation of conflicts to
Correct through any of the alternative Means of
conflict resolution, the first thing that is required
Score 1.00 over
determine the reasons, following Villamarín and
1.00
Lemon trees can be:

Select one:
a. The primary ones that are related
with survival and have a genetic basis for it
both innate and social which are learned and
are largely determined by the
environment and culture. Correct! Villamarín and
Limonero, citados en Puig y Rubio (2010), clasifican
These reasons for our behavior in two
large categories:
The first category refers to the reasons.
primary, which are related to the
survival of the species and adaptation to
medium. The second category is the motives
social that, unlike the previous ones, are
learned.

b. The gender stereotypes that dictate what the

society expects us to do or not do because of sex
with which we were born and the adultcentrism that
maintains social order based on experience.

c. The emotional reasons that are reflected in

values and therefore are very difficult to modify
and the community reasons that imply loyalties to
traditions and for this reason they are very important.

d. The individual reasons for which it is necessary

consider factors such as: beliefs, gender,
social circle, academic training, expectations and
the group reasons in which it is necessary
 consider tensions, friendships, coexistence,
complicities and above all the common good.

Your answer is correct.

Question 4
It is a space where the conflicting parties can
Correct recognize each other as equals, leave behind the
practices of power or submission and build a new one
Score 1.00 on
way of relating in which all parties
1.00
involved parties see their needs addressed, the same
that are often perceived as vital:

Select one:
a. Sports field

b. Mediation space Correct! In the

mediation space the objective is for the parties
dialogue, recognize each other as equals and
build elastic relationships to transform
the conflicts; thus we highlight the potential of the
conflicts and we learn to transform them from the
recognition of the equal value of all parties.
En este proceso las partes en conflicto aprenden o
they strengthen their self-recognition and the
recognition of other people; their
interests, needs, sensations, way of
relate to oneself, with others
people and the environment.
c. Court

Counseling

Your answer is correct.

Question 5
Kahane (2018), explica que, cuando se da paso a la
Correct acceptance of conflict and collaboration, from the
self-perception as part of a whole, we will fall into
Score 1.00 out of
it accounts that the thing that matters most to me is not
1.00
always the good that matters most to everyone, this is
refers to the concept of:

Select one:
a. Self-image

b. Holistic communication

c. Holons ¡Correcto! Kahane retoma la

image, the concept of holons proposed by
Koestler explains that "[…] In collaboration
elastic, […] we care not only for the good of one single
everyone nested and the good of many
overlays and that of wealth and conflict that
this inevitably reveals” (Kahane, 2018, p.
110).
d. Self-perception

Your answer is correct.

Question 6
Momento en que las personas en conflicto tienen un
Correct first approach to communication attitudes and
of relationship, such as active listening, I-messages,
Score 1.00 out of
assertiveness which constitutes the basis of the process
1.00
mediator and mediation as a training strategy,
and transformation of people; this phase is carried out
as preparation for the mediation:

Select one:
a. Meditation

b. Pre-establishment

c. Premediación Correct! One of the

early mistakes can occur when
we believe we are in a mediation process, in
At that moment we can make common mistakes,
such as, for example, sending a spoken message and
another, different, or perhaps even opposite, through the
body language; during the PREMEDIATION, the
conflicted individuals have a first
approach to these communication attitudes and
of relationship, which constitute the basis of the process
mediator and mediation as a strategy
educational, and of transformation of people.

d. Preparation

Your answer is correct.

Question 7
Elements that the mediating person should observe
Correct and take into account in itself and in the parts
measures, to establish bridges and achieve mediation a
Score 1.00 out of
conflict
1.00

Select one:
a. Paralanguage and kinesthetic language, by
example: who enters the workspace first,
how they occupy that place, the voice, the management of the
kinesthetic sphere. Correct! It is important
take that into account when one is in a space
of mediation, since both the paralanguage and the
Kinesthetic language will provide us with information.
about the real state of the people to whom
It is being mediated. Who enters the space first?
de trabajo y cómo ocupan dicho espacio, la manera
to dress, the voice, the kinesthetic sphere and how much
close or far the distance remains between the
personas mediadas y muy importante, todo ello
it also applies to the mediator person who
will require observing the work and observing oneself
same.

b. Studies and academic degrees obtained by

each of the parts, trips made, languages
that are spoken.

c. Creativity, use of technologies of the

information about each of the parts, handling of
social media.

d. Who is right and how to convince them

wrong part to take the right stance,
what is most convenient for her.

Your answer is correct.

Question 8
In the communication process, it is important to give
Incorrect attention to the different channels through which
Score 0.00 out of we can emit and receive the information, between them it is
1.00 very important to take into account the reading of language
no verbal due to:

Select one:
Approximately 93% of the total information
what a person emits is done through language
no verbal.

b. Nonverbal language allows us to know without a doubt

there are doubts if the person's intention is good or
bad and frees us from 93% of problems.
c. De esa manera podemos hacer entender mejor
the instructions we give and make sure that
who receives our instruction understands and carries it out
We got what we asked for with a level of effectiveness of
93%.

d. En el 93% de las veces vamos a evitar conflictos

and with that we will be able to strengthen the construction of
Peace.

Your answer is incorrect, please try again.

Question 9
Following Ballenato one of the implicated elements
Correct in the communication process is the code, the same that
refers to:
Score 1.00 out of
1.00
Select one:
a. The reaction or response generated by a channel of
two ways through which the
auditory, graphic, oral or visual information.

b. The system of signs, symbols, and rules, that

allows understanding the messages, encoding them and
decodificarlos. Correct! Remember that according to
Ballena the code element, involved in the
communication is understood as the system of
signs, symbols and rules that allow understanding
to encode messages, and decode them.

c. The meanings that the messages have do not

verbalized but if issued and received from the
body language.

d. The key to oral language comprehension

what is obtained in the processes of understanding
of reading and writing.

Your answer is correct.

Question 10
Following Kahane (2018), when we seek
Incorrect transform a conflict, step by step, proposes for that
carry out the elastic collaboration, which
Score 0.00 out of
requires three components or changes, in relation to
1.00
to the traditional way of addressing conflicts, this
son

Select one:
a. Build holons, have an individual goal and
a common one and I will recognize that the microcosm
it reflects the macrocosm.

b. Force, adapt, and/or stay away

c. Identify the points where I am doing well, the

another person is wrong and I will give in to whatever
possible.
d. Accept that a conflict exists, imagine
scenarios and diverse paths (multiple)
emerging possibilities) stop trying to change
to the other people to change us and
ourselves.

Your answer is incorrect, please try again.