Human Resources Training Plan for Cafeteria
Translated by
ScribdTranslationsHuman Resources Training Plan for Cafeteria
Translated by
ScribdTranslationsLabor University
from Mexico City
Bachelor's Degree in Human Resources
Student:
José Luis Méndez Ibarra
Tutor:
Alicia Leal Cantú
Techniques and Management of Training
Theme:
Modular Project
February 27, 2020
Labor University of Mexico City
INTRODUCTION
A training plan is a detailed description of activities, rules and
structured learning, which have a specific purpose, which is why the plan of
training is directed and planned specifically for your employees, with the intention
to improve
Attitudes
Skills
Personal growth
Professional growth
It is worth noting that, currently, a training plan is of utmost importance for
the companies, since with this, the companies achieve development at the institutional level
highly. That is why this type of plan positively influences the
following aspects:
Increase the company's profitability.
If the organization has trained and motivated personnel, then the
a natural consequence is that its economic benefits are
eleven.
It provokes an increase in the quality of work and productivity.
The fact of improving the strengths and fulfilling the shortcomings of each employee
allows collaborators to carry out the tasks of their position
I work more competently.
Help with the alignment of objectives.
This greater involvement of the staff with the company also causes that
employees feel part of the organization and therefore conceive the
general objectives as a personal goal.
It allows for problem solving.
Training employees through the training plan
business does not reduce to the "here and now", but will position itself to the
people in a situation of departure more prepared to face changes
and challenges that the evolution of the market brings with it.
Save unnecessary costs.
This benefit of the corporate training plan has a dual aspect.
On one hand, the training of the staff contributes to the reduction of the
errors in the framework of professional performance, which reduces spending that
failures entail.
JOSÉ LUIS MÉNDEZ IBARRA
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Labor University of Mexico City
BUSINESS PLAN
CAFETERIA
b. Company Background.
It is a café that offers an innovative concept; the entrepreneur decides to set up a
cafeteria in the city center, because you realize that there is none
places where people can go to have a coffee and spend a nice time, in addition to watching
The population influx in the community is why he decides to implement his café.
as a new and innovative concept.
Ofrecerá a todas las personas un espacio relajante, acogedor en el que puedan disfrutar
of rich coffees, desserts, drinks, and food at competitive prices and of high quality;
always providing good service to our customers.
JUSTIFICATION
Coffee has become a popular beverage that hardly needs an introduction.
special or additional promotion. This is an inseparable part of current human society
and in the vital activity of each day.
There are the following notions in the world of coffee: coffees and coffee shops. These
places are chosen for friendly meetings. Surely everyone has visited this kind
of locals more than once in life, simply because it provides an environment
cozy and a cup of hot coffee. Here you can order not just a cup of their coffee
preferred, but also various types of cakes and different sweets that can be
prepared with coffee. These places can serve as a means of relaxation in which
you can sit alone to enjoy an aromatic cup of coffee or chat with a friend and
even as a place where you can lose part of the morning, only to run afterwards
to work.
Another social aspect of coffee is widely shown in the media.
Every day we see various TV shows, movies, etc., where coffee is advertised.
as an essential part of our life. Literature is another social sphere that has not been
away from coffee. Classic and modern writers often mention coffee in their
works. Coffee is considered a beneficial drink, as it has qualities
stimulants and it is considered that it has no negative effects on the human mind.
So, from any point of view, coffee is a remedy for interaction between the
people, a way to make friends. Therefore, coffee consumption has a great
background message, drink not only for pleasure and the end of gaining more energy, but
also to work well as a team, having a relaxed and easygoing conversation.
The idea.
It arises from the lack of spaces within the community, as well as having an additional income and
spend their free time on productive activities and provide our clients with a service
JOSÉ LUIS MÉNDEZ IBARRA
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WORKING UNIVERSITY OF MEXICO CITY
reliable where they can enjoy a pleasant time, taking advantage of the place and the
opportunity in the market.
Based on the above, we decided to create a company with the following characteristics:
Size: micro.
Turn: Services.
Focus: Café.
e. Why?
Due to the lack of entertainment spaces for the community, in addition to considering that
it is a viable business.
PHILOSOPHY
MISSION
Being a company dedicated to pleasing the palate of our diners through
quality products, affordable prices, and in a comfortable environment; for the inhabitants of
Mexico City.
VISION
Being recognized as the best café in the region, developing in each of
our collaborators; their creative capacity in favor of the client, achieving a company
productive, innovative, competitive and dedicated to the complete satisfaction of our
clients recommend us to more people.
VALUES
As ours is a company that seeks to achieve its objectives and be recognized for the
the quality of their products, we need to adopt the necessary values that will help us to
fulfill this end. Our values are:
. Hygiene: for the preparation of the products
. Responsibility: with the client from the moment they arrive
. Cleaning: inside our facilities.
. Honesty: in service and established prices
. Speed: being efficient when serving our customer
OBJECTIVES
Qualitative
. Being a competitive company and gaining customers as it becomes known
Quality of our service.
. Being a company highly committed to the customer
José Luis Méndez Ibarra 3
LABOR UNIVERSITY OF MEXICO CITY
. Give added value to our service and products to obtain the
consumer preference.
Quantitative
Having the appropriate infrastructure and furniture for its opening.
Increase sales by 10% annually.
Expand the infrastructure by 30% within the first year.
LOGO AND SLOGAN
Flavor and quality in your meetings
Productos:
JOSÉ LUIS MÉNDEZ IBARRA
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Labor University of Mexico City
THE PLAN
The training and human resources development plan for the second quarter of
The year 2020 establishes the instruments with priority in training and education of
TOTAL COFFEE work team.
Training is the short-term educational process, applied systematically.
and organized, through which people acquire knowledge, develop
skills and competencies based on defined objectives. Training involves
transmission of specific knowledge related to work, attitudes towards aspects of
the organization developing skills and competencies.
For the training process that is intended to be carried out within the microenterprise, there is
the options for linking to the Ministry of Labor of Mexico City, these
they provide important services according to the area of activities, which is needed by the
microenterprise to strengthen it internally.
Taking the above into account, the training plan to improve in several phases
inside and outside the microenterprise scheduled for the present will comply with the
needs and the objectives set in the Strategic Plan 2020-2022.
TRAINING AND DEVELOPMENT PLAN
HUMAN RESOURCES OF THE MICROENTERPRISE
TOTAL CAFETERIA
COMPANY ACTIVITY
TOTAL CAFETERIA is a microenterprise dedicated to the preparation of beverages.
quality.
WORKS FOR TRAINING
For training activities, the activities and/or functions must be taken into account
that the employee must do in order to improve their work quality; both in
customer service as in the production of the product that the microenterprise offers.
TRAINING TOPICS
Customer attention and service.
2. Quality management in food.
3. Baristas
4. Gastronomy / Culinary
JOSÉ LUIS MÉNDEZ IBARRA
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LABOR UNIVERSITY OF MEXICO CITY
RESOURCES
HUMANS: The people in charge of conducting the training are the
Instructors from the Secretary of Labor and Social Welfare of the City government
Mexico, through the Training Centers for Work.
MATERIALS: For the comfort of the employees, the services that these will provide.
two entities are legal and reliable; for this reason, it is known and taken into account that the
schedules, team infrastructure, and others will be supported by the microenterprise. Both
entities provide services and places conditioned for good learning:
INFRASTRUCTURE: the Ministry of Labor and Social Welfare will designate the
schedules and optimal environments and places to carry out the training of the
employees.
FURNITURE, EQUIPMENT, AND OTHERS: These will have appropriate spaces for
the need and functions established by each employee; such as: Instructors
or trained individuals in each area or field designated by the entities,
kitchen environments; with their respective implements (utensils, uniforms,
etc.), environment for baristas, waiters, and others.
TECHNICAL DOCUMENTS - EDUCATIONAL: Both entities have
documents that assist the employee or certify their knowledge in the areas
established.
FINANCING
The investment for training is $240,000, which will be financed with the budget.
of the Microenterprise.
It should be noted that this financing is granted by the Secretary of Labor and
Social Prediction, so the capital is not economically supported by the
company, if not for governmental factors that do not show a diversion of state resources.
JOSÉ LUIS MÉNDEZ IBARRA
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LABOR UNIVERSITY OF MEXICO CITY
BUDGET
BUDGET TRAINING PLAN
AT THE SECRETARY OF LABOR AND SOCIAL PREVISION
QUANTITY DESCRIPTION PRICE TOTAL PRICE
UNITARY
1 Training and/or course in customer care and service. FREE $0
1 Gastronomy / Culinary FREE $0
1 Baristas FREE $0
1 Course on plan development for the FREE $0
ISO quality management system:
9001:2008 - NTC GP1000:2009.
4 Materials (Utensils, uniforms) $20,000 $80.000
4 Transport of employees $30,000 $110.000
$50.000 $190.000
Total budget for the training plan
SCHEDULE
CRONOGRAMA DE ACTIVIDADES 2020
MONTHS YEAR 2020
ACTIVITIES
Training and/or course in
attention and customer service. x x
Gastronomy / Culinary
x x
Baristas
x x
Course on preparation of
plan for the System of
ISO quality management
9001:2008 - NTC
x x
GP1000:2009
JOSÉ LUIS MÉNDEZ IBARRA
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Labor University of Mexico City
CONCLUSION
Training is the acquisition of technical, theoretical, and practical knowledge that
they will contribute to the development of an individual in the performance of an activity. There are
different forms and objectives, on this occasion we will specifically talk about the importance
to train the personnel of an organization.
More than recommendable, it is necessary to train our employees, since through
this way we contribute to the growth and consolidation of your knowledge, skills,
attitudes and behaviors, to ensure that they perform their work activities under the
best practices.
The development of a training program, whether general or for specific profiles, provides you
will help to better convey the values of your company, fostering better integration
among its staff and generating competitive employees identified with the vision of the
company. This contributes to the entire organization moving in the same direction to
achieve common goals.
BIBLIOGRAPHY
Ortiz, T. (February 2012). SYSTEMATIC APPROACH TO TRAINING.