MOBILE SCRIPT OUT (High New Sale and/or

GREETING SURVEY
Good morning/afternoon/evening, my name is xxxx (first and last name) What is the amount you pay in your current plan?
MOVISTAR executive, I am contacting you to inform you that you can switch to Are you the owner of the line?
our company with a mobile line, with a special promotion for How many GB does your plan offer?
You get a 50% discount for 12 months and can choose a lower-tier device. Monthly payment or do you make top-ups?
evaluation, ONLY FOR THIS MONTH. Could you please tell me your name to What do you use your mobile internet for?
Should I refer to you?

OFERTA SEGÚN PARRILLA VIGENTE NEW HIGH + TEAM

NEW HIGH (SIM card cost $0) (Sim card $0 + Equipment shipping fee $2990)
I would like to mention that our plans have a very convenient rate with a
I comment that our plans have a very convenient rate with a 50 50% discount for 12 months (Valid Grill).
% discount for 12 months (Current Grill). Take into account the client's requirements and the current plan in the
(Take into account the client's requirements and the current plan in the competition). competition).

PORTABILITY Client Creation Protocol

Dear Sir/Madam, I would like to inform you that our Portability Plans have a fee. Remember that to enter the sale we must create the customer (if
very convenient in relation to the characteristics of minutes and internet correspond), validate or confirm the information that appears in Believe and if
compared to your current company, I would also like to mention that since it is necessary to update it:
Now you will be able to navigate with 5G technology, the fifth generation of Sir/Madam, can you indicate to me:
devices and mobile network that will allow average speeds of Full name Number to port Route and Series
navigation can be up to 10 times faster than 4G, without a doubt the
better experience. Dirección Número de contacto Correo Electrónico

MANDATORY
Dear customer, do you authorize me to consult your donor company regarding the status of the line to proceed with the portability?
Please provide your mobile number and RUT to evaluate the Portability.
➢ I remind you that if there are outstanding debts with your current mobile operator, we will not be able to request the portability to our company.
➢Check your balance on your prepaid line, this does not carry over to our company, so we recommend using it in these days until finalizing the
portability
I remind you that once the SIM card is received at your home, the portability process takes place during the early morning hours (3 to 5 am) of the following business day.
moment when your line will be temporarily out of service until you insert your Movistar SIM card.
For example: 'In the morning when you wake up, if there is no signal, insert the Movistar SIM card and you will already be part of our company.'
Once transferred to our company, you must remain for a minimum period of 60 days in order to change companies if you require.
Once you have completed the portability to our company, you can request the reversal process by calling 600 600 3000 commercial assistance.

Sale Confirmation Protocol

Sir/Madam, do you want to hire this PLAN XX with DEVICE?

PLANES AND THEIR CHARACTERISTICSMake an offer that better suits the client's needs.
• Free 5G Plan Starts: Threshold 80GB (could reduce to 128 Kbps)
• 5G Free Full Plan: Threshold 150GB (could reduce to 128 Kbps)
• 5G Libre Pro Plan: Threshold 200GB (may reduce to 2 Mbps)
• Free Ultra 5G Plan: Threshold 400GB (could reduce to 4 Mbps)

Mr./Mrs. is the plan xxx? Mention all the characteristics:

 IDV (the customer should not be given a choice, it is not optional)

Mr./Mrs. in order to enter your sale, I will ask you to answer some security questions, to
MANDATORY! validate your identity (argue if requested by the client) The answers to these questions are from
confidential character and are known only by you. (It can be modified as long as
EMAIL provide complete information to the client) To access these questions, Mr. xxx / Mrs. xxx, you
Mr./Mrs.…I inform you that from now on you will receive your I request the serial number of your identity card. (DO NOT MODIFY)
Invoice via email, it is billing Identity authentication and business validation
ecological, this is a great benefit because it
the ticket arrives in advance and we also take care of the Inquire if the customer wants the SIM card and/or equipment to be sent to their home, or prefers to pick it up.
environment" If the Client indicates that they do NOT wish to tent
Receive the receipt by mail, argue "Mr./Mrs.... this APPROVED IDV (OL DISPATCH)
service does not have a cost and you can deactivate it when
you wish it. Series and Generate Questionnaire.
If the client is created, we must confirm and/or Unique key.
update email.
Mr./Mrs. your Sim card and/or equipment will be delivered in approximately xxx days.
ALWAYS, enter email in the Data Home address, must be present for delivery, or if you prefer a family member or person over 18.
client's personal information (for contract delivery) and in Years can receive in your name (If the client authorizes it, we can deliver it to the concierge).
Billing profile (for sending invoices). FAILED IDV (OL DISPATCH)
Manual Check.
IF YOU SELL A DEVICE
Mr./Mrs. your SIM card and/or equipment will be delivered within approximately xxx days at your
WITH INTERNAL FINANCING
address, we ask you to be present at the time of delivery, as you will need to sign documents
associated with this hiring.
COMMERCIAL BULLETIN
We inform you that Movistar is authorized to publish
in the Commercial Bulletin and make the promissory note effective, in
case of delinquencies over 45 days, for the payment of the
quota of your/your team(s) We invite you to learn about in
detail the contractual conditions of your purchase at:
[Link]
Mandatory!
ASSURANCE (Offer + Billing Cycle)
Mr./Mrs.… Any questions about the information just provided?
Mr./Mrs. ... Movistar appreciates your time and trust. I remind you that the monthly cost of the
METHOD OF DELIVERY OF EQUIPMENT AND/OR
service is $XX,XXX (reinforce prices and promotion/discount deadlines if applicable).
SIM card
The first billing month is proportional from the day the service is activated until the closing of your
billing, according to your billing cycle which can be the 1st, 12th, and 19th (see billing cycle):
SALE WITH LOGISTIC OPERATOR: I inform you that
our logistics operator will get in touch with • Cycle 01 Period 1 to 30/31 Issue Date 01 Due 21 of the following month
you to coordinate the delivery of this pre-sale in a
Cycle 12 Period 12 to 11 Issue Date 12 Expires 03 next month
maximum deadline of: (Review Coverage Map)
Cycle 19 Period 19 to 18 Issue Date 19 Expires 10 of the following month
STORE PICKUP (Click & Collect)
I inform you that your order number is XXX and you must
address directly to XXX (indicate Name and Address)
from the branch / see list of branches) where it should
the Head of the service should present themselves with their ID
valid and unblockable identity. The deadline for the retro
It is 3 business days from the submission of the request.
 NOT FOR SALE

REBATE SCHEDULING
(Handling objections)
If the client requests re-contact, do not forget:

Comparison of plans (With another company). Request the date to schedule.

Client indicates NOtenetempo... 'Notenetempo? I just called it to' Coordinate the time to call.
help him save money
Benefits that you have had with your current company?
Current benefits of the plan Offers more than 1 alternative of benefits with the
company
Roaming REFERRAL REQUEST
Movistar TV is free.
Do you have any relatives or acquaintances?
Amazon Prime gifts x 3M, then $XXXX (Check offers on Movistar page) (See to
that I would like to have these benefits, and be part of
up to 3 devices, 4K HD content, thousands of movies and
TV series, can be downloaded on Smart TVs, video game consoles, from the Movistar family?
smartphones, tablets, and laptops.
Social media navigation is free; it does not deduct from your data plan.

With this offer, you can save $XXX a year, money that you can
use in other things that you desire.

In case the client claims to cancel for less at the competition, inquire about the quantity of
required minutes and fixed charge that the client is willing to pay and offer plans without
equipment / with more economical equipment *(see WEB offer, current general schedule)

MANDATORY!
CLOSURE OF NO SALE (SUBTEL Script)

Mr./Mrs. …Movistar appreciates your time and attention, on a future occasion we hope to be able to provide you with another service from our side.
company. If you have any questions or requirements, you can contact us through our My Movistar App, or at a branch.
[Link] a very good day/good afternoon/an excellent weekend.