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[Link] to E-Commerce

1) Which business model refers to E-commerce activities involving transactions between and among the
consumers ?
A ) B2B
B ) B2C
C ) C2C
D ) C2B
Answer: C2C

2) What is the full form of C2C ?

A ) Conssumer to Consumer
B ) Consumer to Corrospondance
C ) Consumer to Commitment
D ) Certificate to Consumer
Answer: Conssumer to Consumer

3) On which of the following websites can any Internet user become a vendor or a purchaser ?
A ) C2B
B ) C2C
C ) B2B
D ) B2C
Answer: C2C

4) Which type of site is a good example of C2C model ?

A ) Selling
B ) information
C ) Support
D ) Auctions
Answer: Auctions

5) What is the form at an auction site if we have any product to sell ?

A ) List
B ) Icon
C ) tool
D ) None of these
Answer: List

6) Which of the following is an example of C2C website ?

A ) [Link]
B ) [Link]
C ) [Link]
D ) All of these
Answer: All of these

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7) Which of the following business models involves reverse auctions where the consumer determine the
prices of the products or services ?
A ) B2B
B ) C2B
C ) C2C
D ) B2C
Answer: C2B

8) Which of the following are offered to the customers by the companies ?

A ) Products
B ) Services
C ) a or b
D ) None of these
Answer: a or b

9) Which of the following business models helps in reducing the bargaining time ?
A ) C2B
B ) B2C
C ) B2B
D ) C2C
Answer: C2B

10) Which E- commerce model user internet to reverse the normal buying process ?
A ) C2B
B ) B2B
C ) G2B
D ) B2C
Answer: C2B

11) Which of the following is an example of C2B website ?

A ) [Link]
B ) [Link]
C ) a and b both
D ) [Link]
Answer: a and b both

12) If we consider government as a separate entity then mention the business models we have.
A ) G2B
B ) G2C
C ) G2G
D ) All of these
Answer: All of these

13) In which of the following websites various forms can be filled and submitted online to the related
government office ?
A ) G2C
B ) G2G
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C ) G2B
D ) B2G
Answer: G2B

14) Which kind of information can a business organization get from G2B website ?
A ) Business policies,Approvals for starting the business
B ) Setup requirement
C ) Other specifications
D ) All of these
Answer: All of these

15) Which of the following is a website of income tax department of Government of India ?
A ) [Link]
B ) [Link]
C ) [Link]
D ) [Link]
Answer: [Link]

16) Which facilities are given on website of income tax department ?

A ) All the rules related to tax
B ) To fill different forms
C ) To submit online tax returns
D ) All of these
Answer: All of these

17) Which business model is a part of E-governance initiative ?

A ) G2C
B ) G2B
C ) G2G
D ) B2B
Answer: G2B

18) What is the full form of G2B ?

A ) Global Business
B ) Government to Business
C ) Goal Business
D ) Government to Benefit
Answer: Government to Business

19) What is the full form of G2C ?

A ) Government to Citizen
B ) Government to Customer
C ) Government to Computer
D ) Government to Class
Answer: Government to Citizen

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20) Which of the following makers G2C a part there of ?

A ) Business unit
B ) E-governance
C ) Business resource
D ) All of these
Answer: E-governance

21) Which business model’s objective is to provide good and effective services to individual citizen ?
A ) G2B
B ) G2C
C ) G2G
D ) B2C
Answer: G2C

22) Which network has the Gujarat Government developed as its own network ?
A ) GSLAN
B ) GSWAN
C ) GSAN
D ) GWAN
Answer: GSWAN

23) What is the full form of GSWAN ?

A ) Gujarat State Wifi Area Network
B ) Gujarat Shikshan Wide Area Network
C ) Global Sharing Wide Area Network
D ) Gujarat State Wide Area Network
Answer: Gujarat State Wide Area Network

24) Which of the following is the Gujarat Government’s own website ?

A ) [Link]
B ) [Link]
C ) [Link]
D ) [Link]
Answer: [Link]

25) Which information does G2C website provide ?

A ) Various government department
B ) Various welfare schemes
C ) Different application forms to be used by the citizens
D ) All of these
Answer: All of these

26) What is the full form of G2G ?

A ) Government to Government
B ) Government to Global
C ) Govvernment to General

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D ) Government to Goal
Answer: Government to Government

27) Which type of communication is done in G2G ?

A ) Non-commercial
B ) Business
C ) Banking
D ) Auctions
Answer: Non-commercial

28) Between whom is communication done in G2G Business model ?

A ) Between the government agencies
B ) Between agencies
C ) Between departments
D ) All of these
Answer: All of these

29) Which business model refers to online non-commercial communication between the Government
agencies, organizations and departments with other Government agencies,organizations and departments
?
A ) G2B
B ) G2C
C ) G2G
D ) B2G
Answer: G2G

30) To which of the following does sharing of G2G information help ?

A ) Reducing IT costs
B ) Streamline procedures
C ) Government offices can be more efficient
D ) All of these
Answer: All of these

31) Which of the following business models is a widely used model ?

A ) B2C and B2B
B ) G2C and C2B
C ) G2G and G2B
D ) C2B and G2B
Answer: B2C and B2B

32) What is the major difference between B2C and B2B ?

A ) Consumer
B ) Company
C ) Media
D ) Mediator
Answer: Consumer

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33) Who is the consumer in B2B business model ?

A ) Consumer
B ) Company
C ) Media
D ) Mediator
Answer: Company

34) Who is the consumer in B2C business model ?

A ) Company
B ) Mediator
C ) Individual person
D ) Media
Answer: Individual person

35) Which of the following is an example for online bookstore ?

A ) Amazon
B ) Irctc
C ) Gmail
D ) Yahoo
Answer: Amazon

36) Which of the following is newspaper that exists on the Internet in digital form ?
A ) I-newspaper
B ) Internet-newspaper
C ) [Link]
D ) E-newspaper
Answer: E-newspaper

37) Which of the following is the process of buying and selling products by offering the customers to bid
the price ?
A ) Marketing
B ) Auction
C ) Bookshop
D ) Booking
Answer: Auction

38) Which of the following is known as the process of conducting the banking transactions over the
Internet ?
A ) Auction
B ) Bidding
C ) Net banking
D ) [Link]
Answer: Net banking

39) Which of the following is a feature of traditional commerce ?

A ) Operates within a certain period of time or during business hours.
B ) Advertising of the product is done electronically.
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C ) E-payments systems are used for receiving payment

D ) Customers can browse through products and offers.
Answer: Operates within a certain period of time or during business hours.

40) Which of the following is a ferture of E-commerce ?

A ) Operates within a certain period of time or during business hours.
B ) No sharing of information with competitors.
C ) Location renting or purchasing.
D ) Advertising of the product is done electronically.
Answer: Advertising of the product is done electronically.

41) Which of the following is not an advantage of E-commerce ?

A ) Lower cost
B ) Conduct business 24*7
C ) Security
D ) No geographical limitations
Answer: Security

42) Which of the following is a disadvantage of E-commerce ?

A ) Privacy
B ) Improved customer service
C ) Speed
D ) Conduct business 24*7
Answer: Privacy

43) Which of the following E-commerce business model refers to business and organizations that sell
products or services to consumers over the Internet using websites ?
A ) Business to Consumer (B2C)
B ) Business to Business(B2B)
C ) Consumer to Business(C2B)
D ) Government to Business(G2B)
Answer: Business to Consumer (B2C)

44) Which of the following E-commerce business model refers to activities between different business
partners ?
A ) Government to Business(G2B)
B ) Consumer to Business(C2B)
C ) Business to Business(B2B)
D ) Business to Consumer(B2C)
Answer: Business to Business(B2B)

45) Which of the following is a good example of C2C model ?

A ) Auction sites
B ) E-newspaper
C ) Online purchasing
D ) Information services
Answer: Auction sites

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46) Which of the following E-commerce business model refers to E-commerce activities involving
transactions between and among the consumers ?
A ) Government to Business(G2B)
B ) Consumer to Consumer(C2C)
C ) Business to Business(B2B)
D ) Business to Consumer(B2C)
Answer: Consumer to Consumer(C2C)

47) Which of the following E-commerce business model involves reverse auctions where the consumers
determine the prices of the products or services ?
A ) Consumer to Business(C2B)
B ) Business to Business(B2B)
C ) Consumer to Consumer(C2C)
D ) Government to Business(G2B)
Answer: Consumer to Business(C2B)

48) Which of the following e-commerce business model is also a part of E-governance ?
A ) Business to Business(B2B)
B ) Consumer to Business(C2B)
C ) Consumer to Consumer(C2C
D ) Government to Citizen(G2C)
Answer: Government to Citizen(G2C)

49) Which of the following E-commerce business model refers to online non-commercial communication
between the Government agencies,organizations and departments with other Government
agencies,organizations and departments ?
A ) Business to Business(B2B)
B ) Consumer to Business(C2B)
C ) Government to Government(G2G)
D ) Consumer to Consumer(C2C)
Answer: Government to Government(G2G)

50) From which of the following sources is information available ?

A ) Radio,Television
B ) Newspaper
C ) Internet
D ) All of these
Answer: All of these

51) During last few decades,due to what Internet has become popular among the individuals as well as
business organizations ?
A ) Development in telecommunication infrastructure
B ) Development in software technologies
C ) A and b both
D ) None of these
Answer: A and b both

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52) What has revolutionized the way business is conducted nowadays ?

A ) Telecommunication
B ) Telephone
C ) Telegraph
D ) Internet
Answer: Internet

53) What is known as to use Internet for commercial activities ?

A ) B-Commerce
B ) E-Commerce
C ) M-Commerce
D ) T-Commerce
Answer: E-Commerce

54) Quality of which of the following is improved by E-commerce as it addresses to the needs of
organizations,merchants and consumers in cutting costs ?
A ) Goods
B ) Services
C ) a and b both
D ) None of these
Answer: a and b both

55) Which of the following creates a whole world of global village from where anyone can buy anything at
anytime and from anywhere ?
A ) E-commerce
B ) Traditional commerce
C ) I-commerce
D ) All of these
Answer: E-commerce

56) Which are the major areas of business and commercial activities where E-commerce is widely used ?
A ) Marketing and Selling,auctions of goods
B ) Banking and Insurance
C ) Online information
D ) All of these
Answer: All of these

57) Which was one of the first applications of E-commerce on Internet ?

A ) Internet bookshops
B ) Electronic newspaper
C ) Net banking
D ) Online auctions
Answer: Internet bookshops

58) Why do customers refer to purchase books on Internet ?

A ) They do not require to be physically checked.
B ) They can be easily described.
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C ) Easily shipped to the customers place little or no damage to them.

D ) All of these
Answer: All of these

59) The search of a book can be made by using the following.

A ) Title of the book
B ) Author’s name
C ) Publication name
D ) All of these
Answer: All of these

60) Which is the popular website for online bookstore ?

A ) [Link]
B ) [Link]
C ) [Link]
D ) none of these
Answer: [Link]

61) Which of the following is the largest online bookstore website ?

A ) [Link]
B ) [Link]
C ) [Link]
D ) All of these
Answer: All of these

62) Which type of newspapers majority of the leading newspapers provide to the readers ?
A ) I-newspapers
B ) E-newspapers
C ) N-newspapers
D ) none of these
Answer: E-newspapers

63) By using E-newspaper,which process can be removed and it helps in reducing the costs ?
A ) Printing
B ) Displaying images
C ) Getting-Selling process
D ) All of these
Answer: Printing

64) Which kind of process an auction is ?

A ) Only buying
B ) Only selling
C ) Buying and Selling
D ) None of these
Answer: Buying and Selling

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65) Which of the following services is offering the customers to bid the price and sell the product to the
highest bidder ?
A ) Net banking
B ) Auctions
C ) Marketing
D ) All of these
Answer: Auctions

66) Which of the following auctions has limited participation of people ?

A ) Traditional
B ) Online
C ) Offline
D ) All of these
Answer: Traditional

67) What is known as auction that can be implemented using Internet ?

A ) Net Auctions
B ) Online Auctions
C ) E-Auctions
D ) None of these
Answer: Online Auctions

68) T0 whom do the website provide a platform,which provides live auctions of goods ?
A ) The seller
B ) The bidders
C ) a and b both
D ) None of these
Answer: a and b both

69) What are you known as when you place a product for auction on auction’s website ?
A ) Seller
B ) Bidder
C ) Mediator
D ) Buyer
Answer: Seller

70) What are you known as when you bid for a product which is placed by other sellers on auctions’
website ?
A ) Seller
B ) Bidder
C ) Mediator
D ) Buyer
Answer: Bidder

71) What is required to do first to sell an item through an online auctions’ site ?
A ) Process
B ) Registration
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C ) To deposit money
D ) All of these
Answer: Registration

72) Why is registration required on an online auction’ website ?

A ) To track the items you sell or bid on
B ) To determine the winning bids
C ) To build a database of seller and bidder feedback
D ) All of these
Answer: All of these

73) What is to be built by regisiration process on online auction’ website ?

A ) Spread sheet
B ) Text file
C ) Database
D ) Presentation
Answer: Database

74) What does seller put on an online auctions’website ?

A ) Digital picture of the item
B ) A brief description about the item
C ) A and b both
D ) None of these
Answer: A and b both

75) What can a seller get for his goods by an online auctions’ website ?
A ) Good price
B ) Less customers
C ) Less price
D ) None of these
Answer: Good price

76) When is the item transferred to the bidder ?

A ) When the target price is reached
B ) When the time limit is over
C ) a or b
D ) None of these
Answer: a or b

77) Which of following is the most popular website for online auctions ?
A ) [Link],[Link]
B ) [Link]
C ) [Link]
D ) All of these
Answer: All of these

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78) By which do many companies now-a-days conduct their business of marketing and selling of goods
and services ?
A ) Radio
B ) Magazines
C ) Web sites
D ) All of these
Answer: Web sites

79) Where do customers put selected products of their choice from online shopping ?
A ) Shopping cart
B ) Shopping bag
C ) Shopping car
D ) Shopping board
Answer: Shopping cart

80) What do companies provide over Internet for better marketing ?

A ) Online catalogue
B ) Images
C ) Videos
D ) All of these
Answer: All of these

81) Which is the website regarding Indian Railways ?

A ) [Link]
B ) [Link]
C ) [Link]
D ) [Link]
Answer: [Link]

82) What does a customer get when a ticket is booked ?

A ) Copy
B ) E-Copy
C ) P-Copy
D ) Xerox
Answer: E-Copy

83) How is an E-ticket sent to the customer ?

A ) On E-mail
B ) Via SMS
C ) a and b both
D ) None of these
Answer: a and b both

84) Which of the following is the most popular site for marketing and selling ?
A ) [Link], [Link]
B ) [Link]
C ) [Link]
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D ) All of these
Answer: All of these

85) In which of the following facilities do the companies send their bills to the customers through Internet
?
A ) Online billing
B ) Online banking
C ) Online exams
D ) Offline billing
Answer: Online billing

86) What does the customer use to pay online on the company’s website after receiving bills ?
A ) Credit card
B ) Net banking
C ) a and b both
D ) Digital signature
Answer: a and b both

87) When does a company use online billing facility ?

A ) To send bills to a large number of customers periodically.
B ) To send bills after every three hours.
C ) To send bills every week.
D ) When there is a short number of customers.
Answer: To send bills to a large number of customers periodically.

88) By whom are Information services provided ?

A ) Educational institutes
B ) Universities
C ) a and b both
D ) Share agents
Answer: a and b both

89) Which type of services are the notices and reminders sent to the customers by the companies or
banks are ?
A ) Help
B ) Online Marketing
C ) Information
D ) Legal
Answer: Information

90) Which of the following facilities are provided by educational institutes and universities ?
A ) Examination results,online enrolment forms
B ) Examination schedule, seating arrangement
C ) Important notices
D ) All of these
Answer: All of these

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91) changes that have taken place in the last decade ?

A ) Help
B ) Billing
C ) Net banking
D ) All of these
Answer: Help

92) Today, even the simplest products utilize sophisticated electronics. What do they require for
maintenance and support when any problem arises ?
A ) Specialised knowledge
B ) Technical ability
C ) a and b both
D ) None of these
Answer: a and b both

93) Which is a true statement with reference to support services ?

A ) After selling the products, companies provide online support to the customers.
B ) Customers can track the status of their complaints placed online.
C ) Software companies provide online support to their customers for any problem in installation.
D ) All of these
Answer: All of these

94) For which type of problems do software companies provide online support to their customers ?
A ) Installation
B ) Configuration
C ) Use
D ) All of these
Answer: All of these

95) To whom do software vendors allow to download the recent updates of the software ?
A ) Internet users
B ) Licensed customers
C ) All the International companie
D ) All of these
Answer: Licensed customers

96) What do the hardware vendors put for their devices on Internet ?
A ) Hardware drivers
B ) Software drivers
C ) a and b both
D ) None of these
Answer: Software drivers

97) What do customers give to download software drivers ?

A ) Proper product type
B ) Product model
C ) a and b both
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D ) Date of purchasing
Answer: a and b both

98) When is online banking helpful ?

A ) When a customer wants to make an urgent payment without visiting the bank.
B ) When a customer wants to check his account balance without visiting the bank.
C ) a and b both
D ) All of these
Answer: a and b both

99) What is known as the process of conducting the banking transactions over the Internet ?
A ) Online banking
B ) Net Banking
C ) a and b both
D ) None of these
Answer: a and b both

100) Which of the following is not possible through net banking ?

A ) Transfer the money from one account to other
B ) To withdraw money
C ) Obtain statement for any credit or debit
D ) None of these
Answer: To withdraw money

101) Today majority of the leading banks have started to provide following transactions over the Internet
without charging any amount ?
A ) Net banking Or Electronic banking
B ) To deliver chequebook,pass book at home
C ) A bank person delivers cash to customer’s home
D ) All of these
Answer: Net banking Or Electronic banking

102) Which are the facilities provided to the customers by Net banking ?
A ) Check account balance at any time
B ) Find status of transactions
C ) Transfer the money from one account to other
D ) All of these
Answer: All of these

103) What is provided to the customer by the bank to log into the bank sites ?
A ) Net banking password
B ) Security key
C ) Digital signature key
D ) All of these
Answer: Net banking password

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104) In which of the following fields is Net banking used ?

A ) Online shopping
B ) Online ticket booking
C ) a and b both
D ) None of these
Answer: a and b both

105) Which of the following sites provide online banking ?

A ) [Link],[Link]
B ) [Link], [Link]
C ) [Link]&[Link]
D ) All of these
Answer: All of these

106) What has significantly changed the nature of competition in traditional way of doing business ?
A ) E-commerce
B ) Commerce
C ) Technology
D ) Network
Answer: E-commerce

107) How do the businesses have to compete in traditional commerce ?

A ) Within a single industry
B ) In limited geographical area
C ) a and b both
D ) Competition is not there
Answer: a and b both

108) Which are the cases in which business processes use traditional activities very effectively and
cannot be improved through technology ?
A ) Commercial
B ) Non-commercial
C ) a and b both
D ) Production
Answer: Commercial

109) Which type of products are difficult to sell using E-commerce?

A ) Products that customers prefer to touch.
B ) Products that customers prefer to smell or examine precisely.
C ) a and b both
D ) Products which are having high price.
Answer: a and b both

110) Which type of products will the buyers hesitate to buy in E-commerce?
A ) Perishable food items
B ) Expensive jewellery
C ) High-fashioned cloth
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D ) All of these
Answer: All of these

111) What is known as the arrangement of products, store design and layout?
A ) E-commerce
B ) Merchandising
C ) Arrangement
D ) All of these
Answer: Merchandising

112) Which of the following is a common feature of traditional commerce?

A ) Operates within a certain period of time or during business hours.
B ) No sharing of information with competitors and hiring of sales persons, sales manager and many more.
C ) Location renting or purchasing, advertising, inventory, shipping of products.
D ) All of these
Answer: All of these

113) Which of the following are features of E-commerce?

A ) Advertising of the product is done electronically.
B ) Reduces the per transaction cost.
C ) Reduces the time taken to perform an over all transaction.
D ) All of these
Answer: All of these

114) Whose variety over the Internet makes online buying more attractive and convenient?
A ) Goods
B ) Services
C ) a and b both
D ) None of these
Answer: a and b both

115) Which of the following factors play role for the growth of E-commerce in India?
A ) Internet connections, broadband and 3G services
B ) The growth of technology facilitators such as laptops, smart phones, tablets and dongles.
C ) Increase in use of mobile devices.
D ) All of these
Answer: All of these

116) When did E-commerce in India grow well as compared to other countries?
A ) Expected late
B ) Early
C ) So late
D ) Cannot be determined.
Answer: Expected late

117) Which online stores are becoming quite popular in India?

A ) Flipkart, eBay India, Snapdeal
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B ) Amazon India, Myntra, Domino

C ) PayTM, Jabong
D ) All of these
Answer: All of these

118) Which option have the retailers started to give payment for shopping?
A ) Free home delivery
B ) Cash on delivery
C ) Delivery at every year
D ) None of these
Answer: Cash on delivery

119) How many Indian E-commerce business companies use cash-on-delivery mechanism?
A ) 50
B ) 20
C ) 80
D ) 100
Answer: 80

120) How is the cash-on-delivery mechanism believed from the online retailer point of view?
A ) Profitable
B ) Expensive
C ) a and b both
D ) Easy
Answer: Expensive

121) Why the cash-on-delivery is an expensive proposition from the retailer point of view while getting
delivery of products?
A ) As they have to finance sale till the order is delivered.
B ) As it makes easy to reject products
C ) a and b both
D ) None of these
Answer: a and b both

122) Which of the following befits to the customers have in E-commerce?

A ) Availability of goods at lower cost
B ) Wider choice
C ) Saves time
D ) All of these
Answer: All of these

123) Why will E-commerce sales rise in the coming years?

A ) Availability of faster broadband services
B ) Availability of new applications
C ) a and b both
D ) None of these
Answer: a and b both

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124) Which of the following is an E-commerce advantage?

A ) Conduct business 24*7, No boundaries or geographical limitations.
B ) Lower cost, Speed, Team work.
C ) Improved and better customer service, Eliminate travel time and Cost.
D ) All of these
Answer: All of these

125) Which cost can be reduced using Internet for business activities?
A ) Marketing, Distribution
B ) Phone, Postage
C ) Printing and many other such activities
D ) All of these
Answer: All of these

126) Which of the following is not possible through traditional commerce?

A ) Businesses to millions of customers
B ) wide range of products
C ) Products at lower cost
D ) b and c both
Answer: Businesses to millions of customers

127) How does business to customers using E-commerce run?

A ) With profit
B ) With loss
C ) Quick
D ) Slow
Answer: Quick

128) Which type of Customer service does E-commerce provide?

A ) Better and quicker
B ) Unsatisfied
C ) Expensive
D ) None of these
Answer: Better and quicker

129) What is reduced when we send purchase orders online?

A ) Time
B ) Expense
C ) a and b both
D ) None of these
Answer: a and b both

130) Which is one of the good examples of teamwork in E-commerce?

A ) Postal services
B ) E-mail
C ) Auctions

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D ) None of these
Answer: E-mail

131) How is the E-commerce business compared to Traditional commerce?

A ) Slow
B ) Medium
C ) Very Fast
D ) Very slow
Answer: Very Fast

132) Which of the following is not an advantage of E-commerce?

A ) Reducing the shipping time
B ) Makes customers happier
C ) More business at lower cost
D ) None of these
Answer: Makes customers happier

133) Which of the following are limitations of E-commerce?

A ) Resistance to change, Initial cost
B ) Security, Privacy
C ) Lack of trust, Time for delivery of products
D ) All of these
Answer: All of these

134) Which of the following investments requires to process business on Internet?

A ) Hardware
B ) Software technologies
C ) a and b both
D ) None of these
Answer: a and b both

135) What is a primary concern in E-commerce security?

A ) Security
B ) Speed
C ) Storage
D ) Auctions
Answer: Security

136) Which type of access does Internet provide?

A ) Local
B ) Universal
C ) Internal
D ) None of these
Answer: Universal

137) Companies should protect their assets from the following.

A ) Malicious use
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B ) Accidental
C ) a and b both
D ) none of these
Answer: a and b both

138) Which of the following is a serious issue in E-commerce?

A ) Storage
B ) Privacy of customer`s information
C ) Speed
D ) All of these
Answer: Privacy of customer`s information

139) What do the companies sell to the marketing companies?

A ) Database
B ) Privacy
C ) a and b both
D ) None of these
Answer: Database

140) Many times, the companies sell their database information to marketing companies , what type of
mail do these companies send to their customers by misusing information?
A ) Important
B ) Necessary
C ) Spam
D ) None of these
Answer: Spam

141) Which of the following might intercept the information on the Internet and misuse the data?
A ) Ordinary user
B ) Internet user
C ) Hacker
D ) co-user
Answer: Hacker

142) The protection should be provided from of the following to the Internet.
A ) Hackers, Viruses
B ) Transfer of data
C ) Transaction risks
D ) All of these
Answer: All of these

143) Which of the following reasons are responsible for dissatisfaction of E-commerce amongst the
customers?
A ) Frauds like non-delivery of products.
B ) Incorrect information of the product
C ) Lack of security for paymant transactions, how can we return defective goods.

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D ) All of these
Answer: All of these

144) Which of the following issues arise on returning the goods purchased online on E- commerce?
A ) Who will pay the return postage.
B ) Whether the money will be returned by the merchant or not.
C ) Whether the product will reah to their original source or not.
D ) All of these
Answer: All of these

145) Which of the following facilities cannot be provided by E-commerce?

A ) To touch
B ) To wear
C ) To see
D ) All of these
Answer: All of these

146) Online selling of which of the following products might be tricky?

A ) Clothes
B ) Furniture
C ) a and b both
D ) None of these
Answer: a and b both

147) Payments in E-commerce are most often conducted using the following.
A ) E-card
B ) Credit card
C ) Commerce-card
D ) All of these
Answer: Credit card

148) To which of the following does E-commerce depend?

A ) E-mall
B ) Internet
C ) E-customer
D ) Visual things
Answer: Internet

149) How many business models have been proposed for E-commerce?
A ) Three
B ) Four
C ) Five
D ) Many
Answer: Many

150) How many Business models of E-commerce are most popular ?

A ) Three
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B ) Four
C ) Five
D ) Seven
Answer: Four

151) Which Business models of E-commerce are most popular?

A ) B2C and B2B
B ) C2C
C ) C2B
D ) All of these
Answer: All of these

152) What is the full of B2C?

A ) Business to Control
B ) Business to Consumer
C ) Business to Commerce
D ) Business to Commitment
Answer: Business to Consumer

153) Which business model refers to business and organizations that sells products or services to
consumers over the Internet using websites?
A ) B2C
B ) B2B
C ) C2B
D ) C2C
Answer: B2C

154) Which business model is most likely to be seen on Internet?

A ) B2B
B ) B2C
C ) C2C
D ) C2B
Answer: B2C

155) Who is an individual customer in B2C E-commerce business model?

A ) Seller
B ) Buyers
C ) Media
D ) Site
Answer: Buyers

156) Which facilities does B2C include?

A ) Retail selling
B ) Online banking
C ) Real estate services, Travel services
D ) All of these
Answer: All of these

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157) Which of the following websites is an example of B2C website?

A ) [Link], [Link]
B ) [Link]
C ) [Link]
D ) All of these
Answer: All of these

158) Which of the following websites is a popular website for purchasing variety of goods?
A ) [Link]
B ) [Link]
C ) [Link]
D ) [Link]
Answer: [Link]

159) Which of the following statements is true with reference to shopping cart?
A ) You can add any number of products to the shopping cart.
B ) You can delete a selected product.
C ) You can change the quantity of the product.
D ) All of these
Answer: All of these

160) Which information remains to be provided on the final screen by clicking on Place Order button?
A ) Billing address
B ) Order summary
C ) Payment options
D ) All of these
Answer: All of these

161) Which E-commerce business model refers to E-commerce activities between differnt business
partners?
A ) B2B
B ) B2C
C ) C2C
D ) C2B
Answer: B2B

162) What is the full form of B2B?

A ) Business to Business
B ) Business to Busy
C ) Business to Benefit
D ) Buyers to Business
Answer: Business to Business

163) Which business model refers to E-commerce activities between different business partners?
A ) B2B
B ) B2C
C ) C2C
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D ) C2B
Answer: B2B

164) With whom does B2B enable the businesses to form E-relationship?
A ) Suppliers
B ) Distributors
C ) Agent
D ) All of these
Answer: All of these

165) What gives more efficiency to Business entities involved in B2B?

A ) Less transparency
B ) Less communication
C ) More transparency
D ) More communication
Answer: More transparency

166) The companies can improve the efficiency of which of the following activities with the help of B2B?
A ) Supplier management
B ) Inventory management
C ) Payment management
D ) All of these
Answer: All of these

167) For which of the following media is B2B business model effective?
A ) Telemarketing, Supply chain
B ) Procurement, just-in-time delivery
C ) Online services
D ) All of these
Answer: All of these

168) Which of the following is an example of B2B website?

A ) [Link]
B ) [Link]
C ) a and b both
D ) None of these
Answer: a and b both

169) E-commerce is
A ) transaction of buying or selling online
B ) mobile phone
C ) video game
D ) social networking site
Answer: transaction of buying or selling online

[Link]

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