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Support Call Information: 0861 787 250

The conversation involved a customer interacting with Athena™ for assistance with updating their username and retrieving their username. Athena™ provided step-by-step instructions for both tasks and offered an alternative support channel via phone. The chat ended with the customer indicating they had received the necessary information and requested to close the chat.

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7 views1 page

Support Call Information: 0861 787 250

The conversation involved a customer interacting with Athena™ for assistance with updating their username and retrieving their username. Athena™ provided step-by-step instructions for both tasks and offered an alternative support channel via phone. The chat ended with the customer indicating they had received the necessary information and requested to close the chat.

Uploaded by

phutimampedi
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Interaction ID: 27326587

Conversation Between:
Customer Name: Unknown
Agent Name: null

Started: 10/4/2025, 3:03:48 AM


Ended: 10/4/2025, 3:04:28 AM

-- BEGIN TRANSCRIPT --
[10/4/2025, 3:03:48 AM] from: Athena™ :: To chat to an agent you need to be logged
into your account.

You can also reach us on our other support channels, should you need.

Maxi Call 📞: 0861 787 250

You have the following chat options at your disposal.

Please select an option below.


[10/4/2025, 3:03:59 AM] from: Customer :: Update Username (Registered Cellphone
Number)
[10/4/2025, 3:03:59 AM] from: Athena™ :: You can update your username (registered
cellphone number) by following these steps.

Log in & click on "Menu", then click on "Update Details", enter your ID or Passport
Number.

Scroll down to Account Phone Numbers, enter your new number. You will receive an
OTP via SMS.

Select if your new number will be the "Primary" (main) account number. (Should you
untick this, your old number will remain your primary one)

Click "Confirm" and your new number will be registered.

Hope this helped, please select what you would like to do next.
[10/4/2025, 3:04:06 AM] from: Customer :: Forgot Username
[10/4/2025, 3:04:06 AM] from: Athena™ :: You can retrieve your username, by
following these steps.

Select "Forgot Username" and enter your ID or Passport Number, First Name & Last
Name. Tap or click the "Submit" button.

All of your linked numbers will reflect on the tab.

Use the number that appears first to reset your password via SMS

Hope this helped, please select what you would like to do next.

[10/4/2025, 3:04:28 AM] from: Customer :: Our other support channels.


[10/4/2025, 3:04:28 AM] from: Athena™ :: Maxi Call 📞: 0861 787 250

Hope this helped, please select what you would like to do next.

[10/4/2025, 3:04:28 AM] from: Customer :: Got what I need, close this chat.
[10/4/2025, 3:04:28 AM] Notice :: Agent has left the conversation.
[10/4/2025, 3:04:28 AM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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