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Information No : SI-G-24-001-
03 Date : Feb. 12,
2025
(Authorized by)
H. TADOKORO
SUBJECT : Agricultural
Machinery Overseas
KUBOTA CERTIFICATION PROGRAM Service Dept.
(Authorized by)
T. IKENAGA
MODEL : AGRICULTURAL MACHINERY AND CONSTRUCTION
Construction
MACHINERY Machinery Customer
SERIAL No. AFFECTED : ALL Solution Dept.
COUNTRY AFFECTED : ALL COUNTRIES
REASON FOR ISSUE :
We have updated some information regarding the “Kubota Certification Program” as of
February 2025. The main updates are as follows:
- The requirement for having more than one year of Kubota experience to take
the entry level exam has been removed (slide 5 of 20, title "Overview of Kubota
Certification Program").
- Information about the companies that sell only CE products has been added
(slide 8 of 20, title "Certification Products" and 12 of 20, title "Advanced Level
Courses ★★ (1/7)").
■ IMPORTANT REMINDER
● As previously announced on slide 9 of 20, title "Certification Prerequisites", starting in
January 2025, entry level certification will be MANDATORY for all staff participating in
Instructor-Led Training conducted by manufacturing companies.
● Non-certified individuals will be observers and will not be allowed to participate in any
hands-on activities, ask questions, or take part in any tests or questionnaires.
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KBT Order No. : NA
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Information No : SI-G-24-001-03
The main purpose of this program:
To maximize the quality (efficiency and productivity) of new product training by ensuring
that staff in both sales and manufacturing companies possess the necessary knowledge
and skills.
To effectively convey the essential knowledge and skills related to new product training
to those who need them by enhancing the training capabilities of staff in sales
companies.
The target person of this program:
1. Training staff in the sales companies and manufacturing companies
2. Other service staff in the sales companies (e.g. Field service, Technical support, etc.)
3. Other department staff in the sales companies (e.g. Parts, QA, Sales, etc.)
For those who want to enroll in this program, please submit this Google Forms for the registration.
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Information No : SI-G-24-001-03
Procedures of taking entry level courses
1. Access the Kubota LMS (Learning Management System).
[Link]
2. Click the "Initiatives" at the left side, or click the "SELF" → "Initiatives" on the website
header. Then you can see the active product courses at "MY OWNED INITIATIVES".
3. When you click the specific product icon, you can see the entry level curriculum for that
product course.
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Information No : SI-G-24-001-03
4. After starting your curriculum, please take the "Quick explanation" to understand how
to complete the entry level courses successfully.
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Information No : SI-G-24-001-03
Contact information
If you have any system trouble about Kubota Certification Program, please contact the
email below.
Kubota e-learning support team: kbt_g.ag_lms@[Link]
System trouble example: If the "Initiatives" is not shown at the left side, please clear
cache & cookies on your browser and refresh the web page. Or use a different web
browser.
How to clear the cookies on Google Chrome:
Click the lock icon, click the “Cookies”, then remove all cookies on this page.
After that, click the “Done”, then refresh the web page and sign in the web page again.
Kubota Certification Program
Contents updated in February 2025
Concerns of Current Training (1/2)
Regarding KBT’s Instructor-Led Training (ILT), for example, new product training, it has been brought to our attention that there are
several
concerns as shown in (1) to (4) below.
(1)There are variances in the knowledge and skill levels of KBT instructors, which are not standardized at a high level.
(2)There are variances in the knowledge and skill levels of SC staff.
As a result, the quality (efficiency and productivity) of new product training is occasionally not maximized.
1/
Concerns of Current Training (2/2)
Regarding KBT’s Instructor-Led Training (ILT), for example, new product training, it has been brought to our attention that there are
several
concerns as shown in (1) to (4) below.
(3)The essential knowledge and skills from new product training are sometimes not effectively conveyed to untrained
staff by those
who have received the training.
(4)The essential knowledge and skills from new product training are sometimes not effectively conveyed to dealer
2/
technicians. Consequently, the essential knowledge and skills related to new product training are not effectively
Future Vision (1/2)
To improve the concerns of current training, KBT has launched the “Kubota Certification Program” which ensures the followings:
(1) To maximize the quality (efficiency and productivity) of new product training by ensuring that staff in both
sales and manufacturing companies possess the necessary knowledge and skills.
3/
Future Vision (2/2)
To improve the concerns of current training, KBT has launched the “Kubota Certification Program” which ensures the followings:
(2) To effectively convey the essential knowledge and skills related to new product training to those who need
them by enhancing the training capabilities of staff in sales companies.
4/
Overview of Kubota Certification Program
Level: 3 certifications (Entry★ → Advanced★★ → Expert★★★)
Main target: Training staff in sales companies and manufacturing companies (including KBT instructors)
Language: English (both e-Learning and ILT contents)
Effect: This certification will be a prerequisite for participating in the KBT’s ILT. (details are in later slides)
Certified Instructor ★★★
Expert
- Experience at Kubota: More than 3 years
Certified Instructor ★★ - Knowledge: Advanced (each product course (advanced level +α))
- Practical skills: Advanced (complex troubleshooting, etc.)
- Instructional design skills: Utilizing KBT’s training theory
- Track record: Training results of individuals at each company
Advanced
- Experience at Kubota: More than 1 year
Certified Instructor ★ - Knowledge: Advanced (each product course (entry level +α))
- Practical skills: Fundamental (machine adjustments, maintenance, repairs, basic troubleshooting)
- Instructional design skills: Understanding KBT’s training theory
Entry
- Experience at Kubota: None (recommended more than 1 year)
Service - Knowledge: Fundamental (organizational structure, maintenance, safety, hydraulic, electrical, diagnostic tools, engines, products)
Staff - Practical skills: None
- Instructional design skills: Understanding basic concepts of instructional design models (ADDIE model, etc.)
- Training staff (instructor, curriculum developer, LMS administrator, etc.)
- Other staff (field service staff (FSM, PSM, etc.), technical support staff (TSC, TSS, etc.), other department staff (QA, Parts, Sales, etc.))
5/
Certification Levels
Definition: Each level of definition is as follows.
- Certified as an individual with advanced knowledge and practical skills (including complex troubleshooting),
and who can utilize KBT’s training theory through a teaching demonstration, and who has achieved adequate Certified
training results at each company. Instructor
★★★
- Honored as one of the most skilled instructor within the Kubota group (applies to selected training staff only).
- Certified as an individual with advanced knowledge and fundamental practical skills (including machine
adjustments, maintenance, repairs, and basic troubleshooting), and who can explain the overview of Expert
KBT's training theory that utilizes several instructional design models. Certified
Instructor
- Has the right to participate in KBT's ILT (applies to training staff only). ★★
- Certified as an individual with fundamental knowledge of organizational structure,
maintenance, safety, hydraulic electrical, diagnostic tools, engines, products, and basic
Certified Advanced
Instructor
★
- Has the right to participate in KBT's ILT (applies to
all staff).
- No certification Entry
Service
- Does not have the right to participate in KBT's ILT (applies to
Staff
all staff).
6/
Instructor’s Elements
Ideal instructor: Should be a Subject Matter Expert (SME) with adequate knowledge and practical skills,
as well as possess instructional design skills to conduct effective training.
Evaluation
Implementation
Development Knowledge
Subject
Matter Certify and Enhance to Maximize the Quality of New Product Training
Instructional Expert - General Product Knowledge and Practical Skills
Design - Instructional Design Skills
Design Skills
New Product Training only
provides specific product
knowledge and practical
Analysis
skills that are a limited
part of being a Subject
Practical Skills
Matter Expert.
7/
Certification Products
Product centered path: 9 categories (Engine, Tractor, Combine harvester, Rice transplanter, UV&Turf, Excavator, CTL, SSL, Wheel
loader)
※ For some sales companies that sell only CE products, the course is available from January
2025.
Certification WillKBT
badge:
- Entry badges: will provide
be sent the badge
to the company to those
every who have
3 months. been April,
(January, certified.
July (there is a serial number on the back and is
unique.)
and October)
- Advanced/Expert badges: Will be handed out at the end of completing the
program in Japan.
8/20
Certification Prerequisites
The prerequisite for participating in the KBT’s ILT will be below. There are 4 important points.
[Link] 2025/01, entry level certification★ is MANDATORY for all staff participating in the training.
2. Not certified persons will be observers.
- No hands-on activities
- No questions
- No tests
- No questionnaires
Observer
3. Participants need to have both “Engine” and ”Product” [Link] 2028/01, advanced level certification★★ is MANDATORY
certification. for both “Mfg. Instructor (Main)” and “Training Staff” participating in the
training.
e.g.1: New product training of
tractor Manufacturing Company Sales Company
an
d
e.g.2: New product training of combine
harvester
→ ”Engine” and ”Combine harvester”
※Mfg. Instructor: KBT, KMA, KFM
an (SKC and KAMS are under consideration)
d
The application timing for MANDATORY follows the rules below: p
Entry: 2 years after starting the product program, Advanced: 3 years after starting the 2
(Entry certification required: 2026/01~, Advanced certification
required: 2029/01~)
9/20
10/
Certification Percentages
Over time, KBT expects the training staff at each SC to achieve the certification percentages below.
End of 2023 End of 2026 End of 2028
Timeline
Advanced★★ - Advanced★★ Advanced★★ 50%~
e.g. % 30%~ Entry★ 90%~
Entry★ 50%~ Entry★ 90%~
10/
Company A (Training staff: 3)
Company B (Training staff: 1)
Company C (Training staff: 6)
11/
Advanced Level Courses★★(1/7)
Start date: In July 2023
Purpose: Ensure the individual with fundamental knowledge of organizational structure, maintenance, safety, hydraulic, electrical,
diagnostic tools, engines, products, and basic concepts of instructional design models.
Content: e-Learning
Certification method: Pass the entry level exam (theoretical exam: 50 questions, score of 90%~ is required, need to answer within 30
min.)
Valid period: Validity for life (if a new mandatory e-Learning course will be added, it will be necessary to take that course.)
Note: Learners can retake the exam until they pass. (if a learner fails the exam, the learner will not be able to access the exam for 6
days.)
Entry Level
Curriculum
Under
Developme
nt
12/
Advanced Level Courses★★(1/7)
Start date: In September 2025
Purpose: Ensure the individual with advanced knowledge and fundamental practical skills (including machine adjustments,
maintenance, repairs,
and basic troubleshooting), and who can explain the overview of KBT's training theory that utilizes several instructional
design models.
Content: e-Learning (advanced knowledge (entry level +α), creation of self-introduction slides and skills checklist (self-assessment),
etc.)
+ Product course in Japan (2 days: ILT per each product certification)
+ Common course in Japan (2 days: introduction session, fundamental T.T.T. session, QA/Parts/Service dept. explanation
session, etc.)
Certification method: Pass the advanced level exam (theoretical exam, practical exam) ※
※For the CE products course, there are differences in the certification methods. For more information, please contact the CE service team at “kbt_g.ce_lms@[Link]”.
Valid period: Validity for life (if a new mandatory e-Learning course will be added, it will be necessary to take that course.)
Note: Enrolled company will bear travel/transportation/accommodation fees + participation fees (70,000 or 100,000 JPY (details are
in later slides)).
+ +
e-Learning Product course inclu
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Entry Level Courses★
ding theoretical exam, practical
exam Common course
including fundamental T.T.T. session,
QA/Parts/Service dept. explanation
session
13/
Advanced Level Courses★★(3/7)
Certification criteria: Those who are at the advanced level are expected to:
e-Learning Product course Common course
- Recognize normal operating characteristics of machines - Explain the overview of KBT’s training
- Demonstrate the ability to use job aids and reference theory
materials to diagnose and repair the major systems for that utilizes several instructional design
a given machine models
- Perform machine adjustments to optimize performance - Demonstrate the ability to develop
- Perform recommended maintenance lesson plans for specific training subjects
- Perform common repairs (component structured from an instructional design
adjustment/replacement) perspective
- Perform basic troubleshooting for the machines’ - Demonstrate the ability to deliver
systems (mechanical/hydraulic/electrical) to instructions for diagnosing and repairing
determine cause of failures and facilitate repairs the major systems of a given machine
- Perform advanced troubleshooting that require
additional analysis to determine cause of failures
and facilitate repairs
14/
Advanced Level Courses★★(3/7)
Planned schedule: In September 2025, 1st two weeks for ASIA, 2nd two weeks for EU/NA/OC
Details of two weeks: Combination of one common course and several product courses (2 or 3 courses)
For ASIA
For EU/NA/OC
Hirakata Plant (CE Service)
HQ
Under KGIT
Developme (R&D,QA)
nt
Sakai Plant (AG Service)
KIX
- Engine course and Tractor course will have
different content for ASIA and EU/NA/OC.
(For ASIA: Using a product with mechanical engine)
(For EU/NA/OC: Using a product with electronically controlled
engine)
14/
Advanced Level Courses★★(4/7)
Common course (Opening session, 1 day): Opening ceremony, introduction session and fundamental T.T.T. session
15/
Advanced Level Courses★★(5/7)
Product course (2 days): ILT for each product including the certification exam
Each product course will have maximum 4 persons per session. (Sessions 1, 2, and 3 have the same
content.)
16/
Advanced Level Courses★★(6/7)
Common course (Closing session, 1 day): KGIT tour, QA/Parts/Service department explanation session and closing ceremony
17/
Advanced Level Courses★★(7/7)
Cost burden: The following fees to be paid at enrolled company.
Fees Note
(Each country ⇔ Japan)
Travel fees
Actual cost
(Airport ⇔ Hotel)
Transportation fees
Actual cost
Accommodation fees Actual cost
70,000 JPY for 2 product course (8 days)
Participation fees 100,000 JPY for 3 product course (10 days)
*KBT will send an invoice to enrolled company after the program.
The following fees to be paid at KBT.
Fees Note
(Hotel ⇔ Program
Transportation fees
Sakai plant, Hirakata plant, KGIT, HQ, etc.
venue)
Lunch fees
Sakai plant, Hirakata plant, KGIT, HQ, etc.
(During the program)
Other fees Program development and operation costs such as setup, text, product and parts,
18/
Advanced Level Courses★★(6/7)
etc.
19/
Advanced
Expert Level
Level Courses★★(7/7)
Courses★★★(1/2) Under development
Start date: In 2026
Purpose: Ensure the individual with advanced knowledge and practical skills (including complex troubleshooting), and
who can utilize
KBT’s training theory through a teaching demonstration, and who has achieved adequate training results at each
company.
Content: e-Learning (advanced knowledge (advanced level +α), creation of lesson plans and training materials for teaching
demonstration, etc.)
+ Product course in Japan (1~2 days: ILT per each product certification (mainly complex troubleshooting))
+ Teaching demonstration in Japan (1~2 days: 1~3 hours by each participant)
Certification method: Pass the expert level exam (theoretical exam, practical exam, peer evaluation of teaching demonstration, etc.)
+ Training results of individuals at each company (number of training sessions conducted, results of the post-training
survey, etc.)
Valid period: Every 5 years (and continue to check the annual training results of individuals)
Note: Enrolled company will bear travel/transportation/accommodation fees + participation fees (30,000~50,000 JPY/product course
(TBD)).
+ + +
20/
e-Learning Product course Teaching demonstration Training results
including theoretical exam, practical including peer
exam evaluation
21/
Under development
Expert Level Courses★★★(2/2)
Certification criteria: Those who are at the expert level are expected to:
e-Learning Product course Teaching demonstration Training results
- Recognize normal operating characteristics of machines - Explain the overview of KBT’s training - Number of training sessions conducted
- Demonstrate the ability to use job aids and reference theory - Results of the post-training survey
materials to diagnose and repair the major systems for that utilizes several instructional design - Evaluation at each company (if
a given machine models applicable)
- Perform machine adjustments to optimize performance - Demonstrate the ability to develop - etc.
- Perform recommended maintenance lesson plans for specific training subjects
- Perform common repairs (component structured from an instructional design
adjustment/replacement) perspective
- Perform basic troubleshooting for the machines’ - Demonstrate the ability to deliver
systems (mechanical/hydraulic/electrical) to instructions for diagnosing and repairing
determine cause of failures and facilitate repairs the major systems of a given machine
- Perform advanced troubleshooting that require
additional analysis to determine cause of failures
and facilitate repairs
20/
Kubota Certification Program
© 2023-2025 Kubota Corporation
Specifications are subject to change without notice.