Customer-Specific Requirements Matrix
IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check [Link] and the Customer's websites for the latest requirements
1 IATF Requirements are in blue italics
2 ISO/TS 16949:2002 Husco
3 Clause Number and Title Page Requirement Number and Title
4 Contents iii
5 Foreword vii
6 Remarks for certification viii
7 Introduction ix
8 0.1 General ix
9 0.2 Process approach ix
10 0.3 Relationship with ISO 9004 xi
11 0.3.1 IATF Guidance to ISO/TS 16949:2002 xi
12 0.4 Compatibility with other management systems xi
13 0.5 Goal of this Technical Specification xii
14 Quality management systems - Requirements 1
15 1 Scope (Title only) 1 1 Scope
16 1.1 General 1
17 1.2 Application 1
2 References (9)
18 2 Normative reference 2
19 3 Terms and definitions (See ISO 9000:2005) 2 3 Definitions (7)
20 3.1 Terms and definitions for the automotive industry 2 4.2.3 Special Characteristics not Identified with Symbols
21 4 Quality Management System (Title only) 3
22 4.1 General requirements (Including a to f) 3
23 4.1.1 General requirements - supplemental 4
24 4.2 Documentation requirements (Title only) 4
25 4.2.1 General 4
26 4.2.2 Quality manual 5
27 4.2.3 Control of documents (Including a to g) 5
28 [Link] Engineering specifications 5
29 4.2.4 Control of records 6
30 [Link] Records retention 6 4.1.1 Records Retention
31 5 Management Responsibility (Title only) 6
32 5.1 Management commitment (Including a to e) 6
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33 5.1.1 Process efficiency 6
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34 5.2 Customer focus 7
35 5.3 Quality policy 7
36 5.4 Planning (Title only) 7
37 5.4.1 Quality objectives 7
38 [Link] Quality objectives - Supplemental 7
39 5.4.2 Quality management system planning 7
40 5.5 Responsibility, authority and communication (Title only) 8
41 5.5.1 Responsibility and authority 8
42 [Link] Responsibility for quality 8
43 5.5.2 Management representative 8
44 [Link] Customer representative 8
45 5.5.3 Internal communication 8
46 5.6 Management review (Title only) 9
47 5.6.1 General 9
48 [Link] Quality management system performance 9
49 5.6.2 Review input 9
50 [Link] Review input - supplemental 9
51 5.6.3 Review output 10
52 6 Resource Management (Title only) 10
53 6.1 Provision of resources 10
54 6.2 Human resources (Title only) 10
55 6.2.1 General 10
56 6.2.2 Competence, awareness and training 10
57 [Link] Product design skills 11
58 [Link] Training 11
59 [Link] Training on the job 11
60 [Link] Employee motivation and empowerment 11
61 6.3 Infrastructure 11
62 6.3.1 Plant, facility and equipment planning 11
63 6.3.2 Contingency plans 12
64 6.4 Work environment 12
65 6.4.1 Personal safety to achieve product quality 12
66 6.4.2 Cleanliness of premises 12
67 7 Product Realization (Title only) 12
68 7.1 Planning of product realization 12 4.2.2 Product Creation Process
69 7.1.1 Planning of product realization - Supplemental 13
70 7.1.2 Acceptance criteria 13
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71 7.1.3 Confidentiality 13
72 7.1.4 Change control 13 4.2.16 "Forever" Requirements-Extended Enterprise™
73 7.2 Customer-related processes (Title only) 13
74 7.2.1 Determination of requirements related to the product 13
75 [Link] Customer-designated special characteristics 14 4.2.3 Special Characteristics not Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>
76 7.2.2 Review of requirements related to the product 14
77 [Link] Review of requirements related to the product - 14
Supplemental.
78 [Link] Organization manufacturing feasibility 14
79 7.2.3 Customer communication 14 4.2.17 Electronic Communication
80 [Link] Customer communication - Supplemental 15 4.2.16 "Forever" Requirements-Extended Enterprise™
81 7.3 Design and development (Title only) 15
82 7.3.1 Design and development planning 15
83 [Link] Multidisciplinary approach 15 4.2.3 Special Characteristics not Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>
4.2.15 PFMEAs and Control Plans
84 7.3.2 Design and development inputs 15
85 [Link] Product design input 16
86 [Link] Manufacturing process design input 16
87 [Link] Special characteristics 16 4.2.3 Special Characteristics not Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>
88 7.3.3 Design and development outputs 16
89 [Link] Product design outputs - Supplemental 17 4.2.3 Special Characteristics not Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>
90 [Link] Manufacturing process design output 17 4.2.14 Process Approval
91 7.3.4 Design and development review 17
92 [Link] Monitoring 17
93 7.3.5 Design and development verification 18 4.2.7 Design Verification (DV) and Production Validation (PV)
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94 7.3.6 Design and development validation 18 4.2.7 Design Verification (DV) and Production Validation (PV)
95 [Link] Design and development validation - Supplemental 18
96 [Link] Prototype program 18
97 [Link] Product approval process 18 4.1.3 Production Part Approval Process
See DaimlerChrysler PPAP 4th Ed. Customer Specifics (May 2006)
98 7.3.7 Control of design and development changes 19 4.1.2 Design Changes
99 7.4 Purchasing (Title only) 19
100 7.4.1 Purchasing process 19
101 [Link] Regulatory conformity 19
102 [Link] Supplier quality management system development 19 4.1.5 Supplier Quality Management System Development
103 [Link] Customer-approved sources 19
104 7.4.2 Purchasing information 20
105 7.4.3 Verification of purchased product 20
106 [Link] Incoming product quality 20
107 [Link] Supplier monitoring 20
108 7.5 Production and service provision (Title only) 21
109 7.5.1 Control of production and service provision 21
110 [Link] Control plan 21 4.2.15 PFMEA's and Control Plans
111 [Link] Work instructions 21
112 [Link] Verification of job set-ups 21
113 [Link] Preventive and predictive maintenance 22
114 [Link] Management of production tooling 22
115 [Link] Production scheduling 22
116 [Link] Feedback of information from service 22
117 [Link] Service agreement with customer 22
118 7.5.2 Validation of processes for production and service 23
provision
119 [Link] Validation of processes for production and service 23
provision - Supplemental
120 7.5.3 Identification and traceability 23
121 [Link] Identification and traceability - Supplemental 23
122 7.5.4 Customer property 24
123 [Link] Customer-owned production tooling 24
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124 7.5.5 Preservation of product 24 4.2.13 Packaging, Shipping and Labeling
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125 [Link] Storage and inventory 24
126 7.6 Control of monitoring and measuring devices 24
127 7.6.1 Measurement system analysis 25
128 7.6.2 Calibration/verification records 25
129 7.6.3 Laboratory requirements (Title only) 25
130 [Link] Internal laboratory 25
131 [Link] External laboratory 25
132 8 Measurement, analysis and improvement (Title) 26
133 8.1 General 26
134 8.1.1 Identification of statistical tools 26
135 8.1.2 Knowledge of basic statistical concepts 26
136 8.2 Monitoring and measurement (Title only) 26
137 8.2.1 Customer satisfaction 26
138 [Link] Customer satisfaction - Supplemental 26 4.1.4 Certification Body/Registrar Notification
139 8.2.2 Internal audit 27 4.2.9 Internal Quality Audits
140 [Link] Quality management system audit 27
141 [Link] Manufacturing process audit 27 [Link] Layered Process Audits
[Link] Special Process Assessments
[Link].1 Heat Treating Processes
142 [Link] Product audit 27
143 [Link] Internal audit plans 27
144 [Link] Internal auditor qualification 28
145 8.2.3 Monitoring and measurement of processes 28
146 [Link] Monitoring and measurement of manufacturing 28
processes
147 8.2.4 Monitoring and measurement of product 29 4.2.8 Continuing Conformance
148 [Link] Layout inspection and functional testing 29 4.2.6 Annual Layout
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149 [Link] Appearance items 29 4.2.12 Appearance Masters
150 8.3 Control of nonconforming product 29
151 8.3.1 Control of nonconforming product - Supplemental 30
152 8.3.2 Control of reworked product 30
153 8.3.3 Customer information 30
154 8.3.4 Customer waiver 30
155 8.4 Analysis of data 30
156 8.4.1 Analysis and use of data 31
157 8.5 Improvement (Title only) 31
158 8.5.1 Continual improvement 31
159 [Link] Continual improvement of the organization 31
160 [Link] Manufacturing process improvement 31
161 8.5.2 Corrective action 31 4.2.10 Corrective Action Plan
162 [Link] Problem solving 32
163 [Link] Error-proofing 32
164 [Link] Corrective action impact 32
165 [Link] Rejected product test/analysis 32
166 8.5.3 Preventive action 32
167 Annex A (normative) Control plan 33 4.2.15 PFMEA's and Control Plans
168 A.1 Phases of the control plan 33
169 A.2 Elements of the control plan 33
170 Bibliography 34
171 Other
172 4.2.1 Third-Party Registration Requirements
173
174 4.2.11 e-CIMS
175
176
177
178
JAN ROOVERS ASSOCIATES, INC. January 27, 2007 [Link]
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