Resolving Conflicts
Fill in the Blank: Fill in the blank with the correct words.
1. It's important to __ _ the other person's perspective when trying to
resolve a conflict.
2. Taking a _ __ can help calm emotions before addressing the
issue.
3. Focusing on _ __ rather than blame can make the conversation
more productive.
4. Compromise often involves finding a _ __ that works for both
parties.
5. If a conflict cannot be resolved, it may be necessary to _ __ the
situation and seek outside help.
Word bank: understand, break, solutions, remove, listen
Multiple Choice Questions: Choose the correct answer from the choices for
each question.
1. Which of the following is NOT a good strategy for resolving conflicts?
a. Yelling at the other person
b. Actively listening
c. Focusing on common goals
d. Suggesting compromises
2. What is the first step in resolving a conflict?
a. Apologize
b. Avoid the other person
c. Identify the problem
d. Demand your way
3. Which of the following can help cool down heated emotions during a conflict?
a. Walking away for a break
b. Interrupting the other person
c. Bringing up past grievances
d. Raising your voice
4. When trying to find a solution, it's important to:
a. Assume the other person is wrong
b. Refuse to consider their perspective
c. Focus on your own needs
d. Look for a compromise
5. If a conflict cannot be resolved between the two parties, the next step should
be to:
a. Give up and walk away
b. Involve a third party mediator
c. Continue arguing until someone gives in
d. Demand that the other person change
Open Ended Questions: Answer the following questions in complete
sentences:
1. Describe a time when you were able to successfully resolve a conflict. What
strategies did you use?
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2. What are some potential consequences of avoiding or ignoring a conflict?
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3. Why is it important to focus on solutions rather than placing blame during a
conflict?
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DOK Level 1 - (Recall - measure, recall, calculate, define, list, identify.)
What is conflict resolution?
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List three common ways to resolve conflicts peacefully.
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DOK Level 2 - Skill/Concept - graph, classify, compare, estimate,
summarize.
Compare and contrast compromise and collaboration in conflict resolution.
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Summarize the steps involved in the conflict resolution process.
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DOK Level 3 - (Strategic Thinking - assess, investigate, formulate, draw
conclusions, construct.)
Investigate how cultural differences can impact conflict resolution strategies.
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Formulate a plan for resolving a conflict between two friends who disagree on
a project.
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DOK Level 4 - (Extended Thinking - analyze, critique, create, design,
apply concepts.)
Analyze a real-life conflict resolution scenario and identify potential areas for
improvement in the process.
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