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Essential Telephone Communication Phrases

The document provides a list of common phrases used in telephone communication, categorized into sections such as answering the phone, introducing yourself, asking to speak with someone, connecting someone, making special requests, taking messages, leaving messages, confirming information, and finishing a conversation. Each category includes both informal and formal examples of phrases that can be used in various telephone scenarios. This resource is designed to help individuals improve their telephone communication skills.

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5 views2 pages

Essential Telephone Communication Phrases

The document provides a list of common phrases used in telephone communication, categorized into sections such as answering the phone, introducing yourself, asking to speak with someone, connecting someone, making special requests, taking messages, leaving messages, confirming information, and finishing a conversation. Each category includes both informal and formal examples of phrases that can be used in various telephone scenarios. This resource is designed to help individuals improve their telephone communication skills.

Uploaded by

rusyaidiofficial97
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

Activity 7: Below are the lists of different common phrases used in Telephone

Communication. Perform a role play based on the conversation.

Telephone Language

• Hello? (informal)
Answering the • Hello! Good morning, Smart Automobile. This is
phone Ahmad speaking. How can I help you?
• Yes, speaking

• Hey George. It's Jay calling. (informal)


Introducing yourself • Hello, this is Sally calling.
• Hi, it's Christopher from the dentist's office here.

• Is Farid in? (informal)


Asking to speak • Is Jonathan there, please? (informal)
with someone • Can I talk to your sister? (informal)
• May I speak to Mr. Abu, please?

• Just a second. I'll get him. (informal)


Connecting • Hang on one second. (informal)
someone • Please hold and I'll put you through to his office.
• One moment please.

• Could you please repeat that?


• Would you mind spelling that for me?
Making special
• Can you call me back? I think we have a bad
requests
connection.
• Suresh's not in. Who's this? (informal)
• I'm sorry, Leela's not here at the moment. Can I
ask who's calling?
Taking a message
• He's on lunch break right now. Who’s calling
for someone
please?
• He's busy right now. Can you call again later?
• I'll let him know you called.

• Yes, can you tell him his wife called, please?


• No, that's okay, I'll call back later.
Leaving a message
• Thanks; could you ask him to call Badrul when he
with someone
gets in?
• Thanks. My number is 888-3456, extension 15.

• Okay, I've got it all down.


Confirming • Let me repeat that just to make sure.
information • You said your name was Madam Salmah, right?
• I'll make sure he/she gets the message.

• Well, I guess I better get going. Talk to you soon.


Finishing a • Thanks for calling. Bye for now.
conversation • I have to let you go now.
• I'll talk to you again soon. Bye.

Source: [Link]

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