Organizational Behavior: Behavior & Group Dynamics
1. Behavior Dynamics
a. Interpersonal Behavior:
- Interaction between individuals.
- Includes trust, conflict, support, and cooperation.
b. Communication:
- Verbal, non-verbal, and written.
- Essential for clarity and teamwork.
c. Transaction Analysis:
- Communication based on three ego states: Parent, Adult, and Child.
- Adult-to-Adult is the healthiest form.
d. Leadership:
- Influencing and guiding others.
- Theories:
* Trait: Leaders are born.
* Behavioral: Leaders are made.
* Contingency: Style depends on situation.
* Transformational: Inspire and innovate.
- Styles in Indian Organizations:
* Authoritative: Boss-centered.
* Participative: Team involved.
* Transactional: Reward and punishment.
* Transformational: Visionary leadership.
2. Group Behavior
a. Definition and Classification:
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Organizational Behavior: Behavior & Group Dynamics
- Group: Two or more people working together.
- Formal (e.g., departments) vs Informal (e.g., friend circles).
b. Types of Group Structures:
- Command, Task, Interest, and Friendship groups.
c. Group Decision Making:
- Shared decision process.
- Pros: Better ideas; Cons: Time-consuming.
d. Teams vs Groups:
- Group: Individual goals.
- Team: Common goal and mutual accountability.
e. Contemporary Issues:
- Virtual teams, diversity, technology, motivation.
f. Inter-group Problems:
- Conflict between teams/departments.
- Causes: Miscommunication, resource clash.
g. Conflict Management:
- Strategies: Avoiding, Compromising, Collaborating, Competing, Accommodating.
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