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Effective Communication in Modern Workplaces

Chapter 1 discusses the importance of communication skills in the workplace, highlighting that effective communication enhances employability and collaboration. It also emphasizes professionalism and soft skills as essential components of professional success, alongside the impact of modern technologies like cloud computing and social media on work dynamics. The chapter outlines the effects of remote work, increased collaboration, and the need for ethical considerations in a diverse global environment.

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4 views2 pages

Effective Communication in Modern Workplaces

Chapter 1 discusses the importance of communication skills in the workplace, highlighting that effective communication enhances employability and collaboration. It also emphasizes professionalism and soft skills as essential components of professional success, alongside the impact of modern technologies like cloud computing and social media on work dynamics. The chapter outlines the effects of remote work, increased collaboration, and the need for ethical considerations in a diverse global environment.

Uploaded by

anphuc432
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

CHAPTER 1: Thriving in a Digital, Social, and Mobile Workplace

Communication skill is the ability for an individual to accurately convey as message to another person or group
of people

Most common forms of communication: written words, spoken words, statistic table, pictures and diagrams,
facial expressions, behaviors and posture

In business, most common forms of communication are spoken and written though visual forms can play a part

How important are communication skills in workplace?

- Give workers an edge in workplace


- Almost all tasks at the offic are related to communication :
Workers engage in a variety of communication activities at the workplace
Excellent writing and speaking skills allow workers to collaborate effectively in virtual world
- Excellent communication skills increase employability:
Speaking and writing skills are the most thought after by employers

Professionalism: Apart from technical knowledge, workers are expected to show prefessionalism and possess
soft skills, people skilss or emotional intelligence

Professional skills are defined as a combination of communication, logical reasoning, critical thinking, teamwork,
and management skills

How to project your professionalism in communication?

- Speech habits: Recognixing that your credibility can be seriously demaged by sounding uneducated,
crude or asolescent
- E-mail:
- Internet social media
- Voice mail
- Telesale presence
- Cell phones, tablets
- texting

Assignments: Do and don’t in proffesional writing and give an example of a professional and not professional
email

The most common forms of technologies at work today

1. Clouding

– clouding computing offers access datas on remote servers with a computer or mobile device

- This technology increases mobility and information sharing


- All social media platforms are cloud-based such as Microsoft Office 365 or Adobe Creative Suite
2. VOIP Voice system
3. Open office and home office
4. Voice recognition
5. Electronic Presentations and Data Visualixatio
6. Social media for business
CHAPTER 1: Thriving in a Digital, Social, and Mobile Workplace

7. Blogs, Podcasts, Wikis


8. Web conferencing and video conferencing

Give an example of businesses using social media well or poorly

IPACTS OF MODERN TECHNOLOGIES

1. Remote work ad 24/7/365 availability


- High – speed and wireless internet access free 30% of workers from conventional jobs in physical offices
- Workers can telecommute
- Constant connectedness increases the work hours and shorten paid vacations
2. More collaboration and teamwork
- More cross functional teams are created to empower workers and involve them in the decision making
3. Flattened management layers:
4. Global competition and cltural diversity
5. Emphasis on ethics

Reafing from 16 to 24: understanding culture and communication

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