CONSUMER RIGHTS
Index
1. Who is a Consumer?
2. Difference between Customer and Consumer
3. Consumer Rights
4. Consumer Responsibilities
5. Factors Causing Exploitation of Consumers
6. Consumer Protection
7. Consumer Movements in India
8. National Consumer Rights Day
9. Quality Standard Marks
10. Case Study
11. Slogans and Messages
12. Conclusion
13. References
Page 1
Who is a Consumer?
A consumer is any person who buys goods or avails services for personal use and
not for resale. For example, a student buying a notebook or a family subscribing to
a streaming service are both consumers.
Illustration: Who is a Consumer?
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Difference between Customer and Consumer
A customer buys a product, while a consumer uses it. For example, a parent
buying toys is the customer, but the child playing with them is the consumer.
Illustration: Difference between Customer and Consumer
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Consumer Rights
The Consumer Protection Act, 2019 provides six main rights: Right to Safety, Right
to Information, Right to Choose, Right to be Heard, Right to Redressal, and Right
to Consumer Education.
Illustration: Consumer Rights
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Consumer Responsibilities
Consumers should check product labels, collect bills, and be aware of their rights.
They must use products safely, avoid waste, and report unfair trade practices.
Illustration: Consumer Responsibilities
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Factors Causing Exploitation of Consumers
Consumer exploitation occurs due to lack of awareness, misleading
advertisements, defective goods, black marketing, and limited access to redressal
systems.
Illustration: Factors Causing Exploitation of Consumers
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Consumer Protection
Consumer protection includes measures to safeguard consumers from unfair
practices. The Consumer Protection Act, 2019 introduced a three-tier redressal
system: District, State, and National Consumer Commissions.
Illustration: Consumer Protection
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Consumer Movements in India
Consumer movements began as a social force to fight unfair practices.
Organisations like CGSI and Consumer Coordination Council protect consumer
interests.
Illustration: Consumer Movements in India
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
National Consumer Rights Day
Celebrated on 24th December each year, it marks the enforcement of the
Consumer Protection Act, 1986. It spreads awareness of consumer rights.
Illustration: National Consumer Rights Day
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Quality Standard Marks
Quality marks help consumers identify safe and reliable products. Examples
include ISI (industrial goods), Agmark (agriculture), Hallmark (gold), BIS
(standards), and FSSAI (food).
Illustration: Quality Standard Marks
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Case Study
Example: A consumer bought a refrigerator that stopped working within two
months. Despite complaints, the shop refused service. The District Forum ordered
replacement and compensation, showing consumer rights’ effectiveness.
Illustration: Case Study
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Slogans and Messages
• 'Consumer is King!' • 'Be Aware, Be Safe.' • 'Assert Your Rights, Be a Smart
Buyer.' • 'Jago Grahak Jago!'
Illustration: Slogans and Messages
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
Conclusion
Consumer rights empower us to make informed decisions and stand against
exploitation. An aware consumer is the best protector of their own interests.
Illustration: Conclusion
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).
References
1. [Link] 2. [Link] 3. [Link] 4.
[Link] 5. NCERT Class 10 Social Science Textbook
Illustration: References
→ Insert related image here (e.g., poster, chart, logo, or awareness visual).