If this information is required in an accessible format, please contact 1-800-372-1102 ext. 2463.
Durham Access to Social Housing (DASH)
How to Use the DASH Vacancies Site
Durham Access to Social Housing (DASH) manages the wait list for rent-geared-to-
income (RGI) and modified housing in Durham. RGI or modified units may become
available in social housing properties and with some private landlords in the region.
These vacancies are posted to the Region of Durham's website at
[Link]/DASH. You can view the vacancies from a web browser on your
desktop computer, laptop computer, mobile phone or tablet.
You must be on the wait list in order to view and express interest in RGI or
modified unit vacancies. To be on the wait list, you must first complete the Application
for Rent-Geared-to-Income (RGI) and Modified Housing form. If you are eligible for RGI,
and/or a modified unit you will be placed on the wait list and given information to access
the DASH Vacancies Site.
New RGI and modified unit vacancies are posted to the website as they become
available, and stay posted for one week. If you are on the wait list, you may express
interest in any vacancy that you see on the website any time during the week that it is
posted. It does not matter when you express interest in a vacancy during the week that
it is posted. You will be offered housing if your name is higher on the wait list than other
people interested in the same vacancy – no matter when you expressed your interest.
This guide provides information about how to use the DASH Vacancies Site including
how to:
• Register your account and set up a new user name and password
• Log in and out of the website
• View, express interest, and cancel interest in vacancies
• View a listing of the vacancies for which you have expressed interest, including
information about successful applicants and offers of housing to you
• Reset your password if you have lost or forgotten it.
To use the DASH Vacancies Site, you must first complete the Application for RGI
and Modified Housing form and then be placed on the wait list.
You can find more information about the wait list and applying for RGI or modified
housing on the Region of Durham’s website at [Link]/housing or by
contacting:
Durham Access to Social Housing (DASH)
605 Rossland Rd. E., P.O. Box 623
Whitby, ON L1N 6A3
Phone: 905-668-7711
Toll Free: 1-800-372-1102
Fax: 905-666-6225
housingservices@[Link]
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Table of Contents
How to register your account (first time users) ................................................................ 4
How to log in with your user name and password ........................................................... 7
How to log out ................................................................................................................. 8
How to view available vacancies ..................................................................................... 8
How to express interest in a vacancy ............................................................................ 14
How to cancel an expression of interest in a vacancy ................................................... 15
How to view your expressions of interest in vacancies.................................................. 16
How to reset your password .......................................................................................... 20
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How to register your account (first time users)
You have been issued a DASH ID and temporary password. If you are logging in for
the first time, you must first register your account using your DASH ID and temporary
password. If you have lost your DASH ID and temporary password, please contact
the Housing Services Division at 905-668-7711.
1. Go to [Link]/DASH.
2. Click on the Log in to View Vacancies button.
3. You are now on the Login Page.
Click on the Register My Account button under “First time user?”
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4. You are now on the Account Registration page.
5. Enter your DASH ID in the DASH ID field.
Your DASH ID was sent to you by mail or email after you were placed on the wait
list. If you have lost your DASH ID, please contact the Housing Services Division at
905-668-7711.
6. Enter your temporary password in the Temporary Password field.
Your temporary password was sent to you with your DASH ID by mail or email after
you were placed on the wait list. If you have lost your temporary password, please
contact the Housing Services Division at 905-668-7711.
7. Click on the Click here to register your account button.
8. You are now on the Account Registration – Create Your User Name and
Password page where you will be prompted to create a new user name and
password.
Please choose something that is easy for you to remember.
Remember to keep your new user name and password information safe. Do not
share your password with others.
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9. Create a new user name and enter it in the New User Name field.
Your user name is case sensitive. It must be between 8 and 16 characters long and
consist only of letters and numbers.
10. Enter a new password in the New Password field.
Your new password is case sensitive. It must be between 8 and 16 characters long
and consist only of letters and numbers.
11. Re-enter your new password in the Confirm Password field.
12. Click the Create Account and Login button.
You will be automatically directed to the List of Current Vacancies page.
See “How to view available vacancies” and “How to express interest in a vacancy”
below.
The next time that you log in, you will need to use your new user name and
password. Your DASH ID and temporary password will no longer work.
Please keep your new user name and password information safe. Do not share your
password with others.
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How to log in with your user name and password
If you have already registered your account using your DASH ID and temporary
password, you can now log in using your new user name and password. Your DASH
ID and temporary password will no longer work.
1. Go to [Link]/DASH.
2. Click on the Log in to View Vacancies button.
3. You are now on the Login Page.
Enter the new user name and password that you created when you registered your
account in the area under “Already Registered?”
4. Enter your user name in the User Name field.
5. Enter your password in the Password field.
6. Click on the Log in button.
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You will be automatically directed to the List of Current Vacancies page.
See “How to view available vacancies” and “How to express interest in a vacancy”
below.
How to log out
You should always make sure to log out after you have finished, especially if you are
using a public computer (e.g. at the Housing Services Division, a library or another
community agency).
1. In the top right-hand part of the screen – next to the sort buttons and just above
vacancy listings – click the button with [Your Name] (Logout). You will be directed
back to the DASH Log in page.
How to view available vacancies
New RGI and modified unit vacancies are posted to the website as they become
available and stay posted for one week (7 days).
You should view all the information about a vacancy before you express interest in it.
Make sure that you want to move into the unit and that you are able to move in on
the date that it is available.
1. Log in to the DASH Vacancies Site at [Link]/DASH.
2. After you log in, you will be automatically directed to the List of Current Vacancies
page.
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3. Vacancies are listed according to the date they are available for move-in with earlier
move-in dates at the top of the list. You can also click on a blue button to sort
vacancies by:
Move-in Date – sorts by the date that the unit is available for move-in, starting with
vacancies that are immediately available
Unit size – sorts by number of bedrooms in the vacant unit, starting with the
smallest unit for which you are eligible
Building Type – sorts by townhouse, apartment, quadraplex, semi-detached,
house, duplex,
Seniors Units – sorts by seniors units and then non-seniors units (for seniors only)
Modified Units – sorts by modified (accessible) units and then non-modified (not
accessible) units (for applicants eligible for modified/accessible units only)
City – sorts alphabetically by the city or town where the property with the vacancy is
located
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4. Scroll down to see available vacancies.
1
2
3
4
First line sets out the unit size (number of bedrooms) and unit type (e.g. apartment)
for the vacancy, and also notes if it is a modified (accessible) unit or a seniors unit.
Second line sets out the name of the property with the vacancy and the address of
the property.
Third line sets out the date that the unit is available for move-in. It also notes if the
unit is immediately available for move in.
Fourth line sets out a brief description of the unit vacancy.
5. Click on the Click to Enlarge button to enlarge picture.
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This will open a new window with a larger picture.
Click on Close Window (in the upper left) to return to the Vacancy Listings.
6. Click on the blue Google Map button to see a map of the area where the property
with the vacancy is located.
This will open a new window and take you to the property address on the Google
Maps site at [Link]/maps.
7. Click on the blue More Property Details button to see more details about the
vacancy.
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The More Property Details button will change to a Less Property Details button
when the addition information is displayed.
Building Information
• Sets out the full address of the property with the vacancy.
• Sets out the type of building where the vacancy is located. Also sets out if the
property has more than one type of building.
• If the vacancy is in an apartment building, sets out the number of stories and
whether or not there is an elevator.
• Sets out if the property contains apartments and townhouses.
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• Sets out that the property is mandated for seniors and non-seniors if the vacancy
is for a seniors’ unit in a property that also houses non-seniors.
• Identifies vacancies with co-operative housing providers. Applicants for these
vacancies must be accepted as a member of the co-op before they will be
offered the unit, even if they are the highest ranked applicants.
Extra Charges
• Sets out if there are charges in addition to rent, including extra charges for cable
and sector support for co-operative housing providers.
Parking
• Sets out if parking is available at the current time, and whether parking is
included in rent or available for an extra charge.
Key Features
• Sets out a summary of the features of the vacancy including:
o Non-smoking property
o Hydro included or not included in rent
o Heat included or not included in rent, as well as type of heat
o Air conditioning
o Laundry provisions
o Name of housing provider or landlord
8. Click on the blue Less Property Details button to hide details.
The Less Property Details button will change to a More Property Details button.
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How to express interest in a vacancy
New RGI and modified unit vacancies are posted to the website as they become
available and stay posted for one week. It does not matter when you express interest
in a vacancy during the week that it is posted. You will be offered housing if your
name is higher on the wait list than other people interested in the same vacancy no
matter when you expressed your interest.
You should view all the information about a vacancy before you express interest in it.
Make sure that you want to move into the unit and that you are able to move in on
the date that it is available. You should be prepared to accept an offer of housing for
any vacancy for which you have expressed interest.
You can express interest in as many vacancies as you like, but you can only turn
down three offers of housing before your name is removed from the wait list.
1. Log in to the DASH Vacancies Site at [Link]/DASH.
After you log in, you will be automatically directed to the List of Current Vacancies
page.
2. Scroll through the vacancies (see “How to view available vacancies” above) to find
vacancies of interest.
3. Once you have determined the vacancy for which you would like to express interest,
click the green Express Interest button in the upper right of the listing.
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“Expressed Interest” will display, and the Express Interest button will turn into a
Cancel Interest button.
You are now on the list to be considered for an offer of this unit. The housing
provider will contact you if your name is higher on the list than all other applicants
who expressed interest in the same vacancy.
Repeat the steps 2-3 to express interest in more vacancies.
How to cancel an expression of interest in a vacancy
If you express interest in a vacancy and no longer want to be considered for it, you
can cancel your expression of interest as long as the vacancy is still posted on the
List of Current Vacancies page.
You can express interest in the vacancy again as long as it is still posted to the List of
Current Vacancies page. Vacancies stay posted for one week (7 days).
1. Log in to the DASH Vacancies Site at [Link]/DASH.
After you log in, you will be automatically directed to the List of Current Vacancies
page.
2. Click the Cancel Interest button next to the vacancy for which you would like to
cancel your interest.
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The Cancel Interest button will change to the Express Interest button, and
“Expressed Interest” will no longer display.
You are now removed from the list to be considered for an offer of this unit. You can
express interest in the vacancy again as long as it is still posted to the List of
Current Vacancies page. See “How to express interest in a vacancy” above.
How to view your expressions of interest in vacancies
You can see a listing of all the vacancies for which you have expressed interest. This
list includes both current vacancies and vacancies that have been filled. The list
shows basic information about the vacancy, as well as the application date and
priority status of the applicant that was offered the unit.
Successful applicants will be the highest applicant on the wait list who expressed
interest in the same vacancy. Applicants are ranked according to their date of
application and priority status. Earlier applicants are higher on the list. Priority may be
Special Priority for victims of violence, Critical Priority for applicants with
extraordinary costs or Overhoused tenants/co-op members who are required to move
to a smaller unit.
Offers of vacant RGI and modified units are made outside of the DASH Vacancies
Site, but you can view the outcome of any offers to you in the list of vacancies for
which you have expressed interest.
1. Log in to the DASH Vacancies Site at [Link]/DASH.
After you log in, you will be automatically directed to the List of Current Vacancies
page.
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2. Click on the Go to My Expressions of Interest button at the top right of the page.
3. You are now on the My Expressions of Interest page.
This page shows a listing of all vacancies for which you have expressed interest,
including information about the successful applicant if the vacancy has been filled.
Expressions of interest are listed in order of the date they were available for move-in
with earlier move-in dates at the top of the list.
Scroll down to browse vacancies. Vacancies can also be sorted per column
headings. Up and down arrows will appear when the list is sorted.
Click on the Move-in column header to sort the list by the date of vacancy.
Click on the Property Name column header to sort the list by the name of the
property with the vacancy.
Click on the Address column header to sort the list by the address of the property
with the vacancy.
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Click on the City column header to sort the list by the city or town where the property
with the vacancy is located.
4. Each vacancy listed shows the following information about the vacant unit:
Move-in – the date that the unit is available for move-in
Property Name – the name of the property with the vacant unit
Address – the street address of the property with the vacant unit
City – the city or town where the property with the vacant unit is located
Unit Size – the number of bedrooms in the vacant unit
My Current Status – shows information about your expression of interest and any
offer to you of housing related to the vacancy (if any). This column may display:
• Expressed Interest means that you have expressed interest but you have not
been offered the unit.
• Interest Withdrawn means that you expressed interest in the vacancy, but
cancelled your interest before offers were considered
• On offer means that the housing provider is trying to contact you or is waiting for
you to respond to their offer of housing.
• Refused means that the housing provider offered you the vacancy but you did
not accept it or did not get back to the housing provider
• Denied means that you were the highest on the list for this vacancy, but the
housing provider had a reason not to offer you the unit. The housing provider will
have sent you a letter telling you the reason.
• Housed means that you were offered this vacancy and accepted the offer to
move in on the Move-in Date
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• Recalled means the housing provider is no longer offering the unit for rent
through the DASH Vacancies Site; Successful Applicant will show as “Unit no
longer available.”
Successful Applicant – shows the application date and priority (if any) of the
applicants who accepted the offer to move in. If the vacancy has not yet been filled,
this will be blank. If you are the successful applicant, this will display “You have been
housed.”
• If Successful Applicant shows “Unit no longer available,” the housing provider is
no longer offering the unit for rent through the DASH Vacancies Site; My Current
Status will show as “Recalled.”
5. If there is a successful applicant for a vacancy, this will be highlighted in red and
Successful Applicant will display the application date and priority (if any) of the
applicants who accepted the offer to move in.
6. You can compare your application date and priority status to that of the successful
applicant. Your DASH application date and priority status are displayed in the My
DASH Application Date and My Priority fields.
The RGI or modified unit will be offered to the applicant who is the highest on the
wait list of all applicants who expressed interest in the vacancy. Applicants with
priority will be offered the unit before applicants without priority in the order in which
they applied. Applicants without priority are also ranked according to the date that
they applied.
7. If you are the successful applicant for a vacancy, this will be highlighted in green,
and Successful Applicant will display “You have been housed.”
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8. Sometimes a vacancy is recalled by the housing provider, meaning it will not be
offered to a new applicant. These vacancies show as “Recalled” under My Current
Status, and “Unit no longer available” under Successful Applicant.
How to reset your password
You can reset your password if you have lost or forgotten it. You must have provided
a valid email address when you applied for RGI or modified housing. If you have not
given us your email address, please call to update your file. If you do not have an
email address and need to reset your password, please contact the Housing Services
Division at 905-668-7711.
1. Go to [Link]/DASH.
2. Click on the Reset Password button.
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3. You are now on the Reset Password page.
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4. Enter your first name in the First Name field.
This must be the same as the first name you provided for your RGI or modified
housing application.
5. Enter your last name in the Last Name field.
This must be the same as the last name you provided for your RGI or modified
housing application.
6. Enter your email address in the Email Address field.
This must be the same as the email address you provided for your RGI or modified
housing application.
7. Click on the Reset button.
You will see a popup box telling you to check your email for a temporary password.
8. Click OK.
9. Check your email for a message from no-reply@[Link] with the subject line,
DASH Password Reset. You may have to check your Junk Mail folder depending on
your email settings.
The email will provide your with a temporary password.
10. Return to the Login page at [Link]/DASH.
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11. Enter your user name in the User Name field.
12. Enter your temporary password in the Password field.
Note: You can copy and paste the temporary password from your email.
You will be automatically directed to the Change your Password page.
See “How to view available vacancies” and “How to express interest in a vacancy”
below.
13. Click on the Log in button.
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13. Enter a new password in the New Password field.
Your new password is case sensitive. It must be between 8 and 16 characters long
and consist only of letters and numbers.
14. Re-enter your new password in the Confirm Password field.
15. Click the Change Password and Login button.
You will be automatically directed to the List of Current Vacancies page.
See “How to view available vacancies” and “How to express interest in a vacancy”
below.
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