ii. Which is NOT a benefit of training? 7.
Which is NOT one of the six levels of
a. Reduction in errors learning?
b. Increase company expenses a. Application
c. Attitudes changes b. Analysis
d. Reduction in turnover c. Apprenticeship
1. Direct costs to an employer include: d. Knowledge
a. Cost for operating a division 89. What does the acronym KSA represent:
b. Costs for operating unit a. Knowledge, skill, ability
c. Costs for the entire department b. knowledge , social, ability
d. Cost of operating a program c. None of the choices
2. What do all four phases of the learning d. Knowledge, skills, accountability
process have in common? 10. Rating all employees in a narrow band in the
a. Reaction middle of the rating scale refers the what error:
b. Questioning a. Strictness
c. Results b. Central tendency
d. behavior c. Rater bias
3. The three learning domains that influence or d. Recently effect
change behavior are: 11. Which is NOT one of the four criteria for
a. Identification, development, education evaluating training programs?
b. Cooperation, sharing, evaluating a. Reactions
c. Skills, knowledge, attitude b. Synthesis
d. Preparing, implementing, evaluating c. Behavior
4. All of the ff are types of a training needs d. learning
analysis, EXCEPT: 12. An employer’s mission statement includes
a. Task analysis a. Long-term objectives
b. Organizational analysis b. A statement of employment practices
c. Financial analysis c. A statement of purpose for what the
d. Individual analysis organization values
5. The three phases of training are: d. Short–term needs to meet strategic plan
a. Job analysis, surveying trainees, 13. Which of the ff correctly defines training?
evaluation a. Preparation of the employee for future
b. Approach, emphasis, presentation responsibility
c. Need assessment, implementation, b. An attempt to modify behavior
evaluation c. A generalized, individual learning
d. Commitment from upper management, experience
need assessment, evaluation d. Skills that apply to an employee
6. Which of the ff job design practices broadens current job
the scope of a job by expanding the number of 14. What assesses the impact of physical and
diff tasks to be performed? environmental influence on employee
a. Job enrichment performance, which means special notice from
b. Job enlargement management may work to increase motivation?
c. Division of labor a. Group dynamics
d. Job rotation b. Laboratory training
c. Hawthorne Studies
d. Need for achievement 19. The performance of job-related tasks and
15. A training technique that involves duties by trainees during training is known as:
transferring trainees to different jobs to broaden a. Training Practice
their focus and to increase their knowledge is: b. Spaced Practice
a. Job instruction training c. Active Practice
b. Job rotation d. Massed Practice
c. Computer- assisted instruction 20. The preparation of the employee for future
d. Imitative learning responsibility, often at a different level in the
16. An error that occurs when a raters values or organization is _______
prejudices distort the rating: a. Training
a. Leniency b. Development
b. None of the choices c. Needs Assessment
c. Raters bias d. Education
d. Central Tendency 21. Mentoring is _________
17. The Hawthorne Studies a. Ongoing and spontaneous meetings
a. Examines the personal and interpersonal between supervisors and their
behaviors in a group setting, which employees to discuss the employee’s
means that trainers should have career goals, and to give advice
credibility in their instruction. b. Assigning employees to various jobs
b. Examined the factors that determine the c. Demonstrating new skills to the
need for achievement and explored their mentored individual
relationship to occupational choice d. Developmentally oriented relationship
which means employees view training between two individuals that involves
better when they see how it helps their advising, networking, and supporting
career development 22. Which of the following is NOT a type of
c. Looked at formal and informal work training needs analysis?
groups and at factors influencing a. Organizational Analyses
their cohesiveness and effectiveness, b. Operations Analysis
which means social group and c. Task Analyses
interpersonal factors are key d. Individual Analyses
importance to designing a training 23. Which of the following is NOT one of the
environment. four strategies used in behavior modification
d. Assessed the impact of physical and approach?
environmental influence on employee a. Behavior modeling
performance which means special notice b. Negative reinforcement
from management may work to increase c. Extinction
motivation. d. Positive reinforcement
18. Which of the following is NOT an example e. Punishment
of a type of organization according to Miles and 24. The Hawthorne Studies focused on which of
Snow Strategy typology. the following:
a. Collaborator a. Examining the factors that determine the
b. Defender need for achievement
c. Prospector b. Examining interpersonal behavior and
d. Reactor credibility
c. Factors of employee’s social groups
and interpersonal relationships
created at the workplace
d. Assessing the impact of physical and
environment on performance
25. Common forms of behaviorally experienced
training include all of the following EXCEPT:
a. Business games
b. Case Studies or incidents
c. Apprenticeship
d. In- basket Training
e. Diversity Training