HUMAYUN ARAFIN

IT Technical Support\ Help Desk Coordinator

Mobile: +880 1633 256 417 \ Skype ID: arafin5
Email: [Link]@[Link]

PROFESSIONAL AFFILIATIONS:

PROFESSIONAL EXPERIENCE
KEY EXPERIENCE\SKILLS
4 years of experience in IT Technical Support, Helpdesk Position: IT Helpdesk Coordinator
Co-ordination, Maintaining “Manage Engine Service Desk”, Qatar Engineering & Construction Co. [Link]
Conduct Asset Inventory & maintaining Proper Record, Period: January 2016-Oct 2019
Planning to Improve Services, ensure end user satisfaction Responsibility: Answer, evaluate, and prioritize
along with Service history, Procedure development, periodical incoming telephone, voicemail, e-mail, and attend
report generation & experience of Procuring all IT related requests for technical issues to the end user. Generate
assets. Periodic Reports, Configure Cisco Devices, Switch,
Hub, Routers (Various Vendors), and Configure &
Areas of Particular Expertise: Trouble shoot of time attendance devices,
troubleshooting all sort of operating system errors and
● Configuration, testing, Maintenance of hardware and functionality.
software associated with operating systems and
computer platforms. [Link]

● Installing, repairing troubleshooting all organizational

communication devices, including switches, routers, Position: SEO Analyst \ Coordinator
hubs, MFP, Printers, Time attendance Devices and Fortune Tech Limited
Cisco IP Phones. Responsibility: Checking backlink profile, improve
site Loading Speed, Removing Duplicating Meta Data,
● Troubleshooting the system and network problems. Removal of Duplicated website Content, Broken link
upgrade, Improve URL Structure, Develop Keyword
● Diagnose and solving hardware or software faults and Strategy, make the site accessible to google bots.
replacing parts as required. Structural data mark up, Content Update.

● Support to the end user physically & remotely, [Link]

maintaining documentation & relevant reports.
Position: Marketing & Communication Executive
● Having good command over “Manage Engine Service 7 One Tours & Travels [Link]
Desk”. Responsibility:
1. Manage telephone calls, & mails.
● Initiate customer contact, escalate to appropriate 2. Attend to external requests for
parties and resolve incidents. promotional/information activities.
● Answer, evaluate, and prioritize incoming telephone, 3. Maintain and updated professional data-base,
voicemail, e-mail, and in person requests for Collect and evaluate on a regular basis, or as a result
assistance from users experiencing technical of internal requests, information from tourism operator
problems. catalogues, news reports and other media to create
● Provide continuous status\Follow-up information to press/news clippings books.
ensure end user satisfaction. 4. Prepare the call for promotional actions using the
● Maintain product licenses and upgrade schedules. contact database and past mailings.
5. Follow-up, in particular regarding press coverage
● Excellent PowerPoint, Excel, and written and visual from press-trips.
communication skills. 6. Manage payments, invoices & necessary follow-up.

[Link]
● Experience in network management and help desk support.

● Troubleshooting all sort of operating system errors & Freelance Jobs in Online Market Places
malfunction. E-Commerce Site management
WordPress Site Management
● Good command on TCP/IP protocols and LAN/WAN Photo Editing \ Photoshop Jobs
configuration. Presta Shop e-Commerce
Search Engine Optimization
● Strong communication and interpersonal skills. Web Research\ Virtual Assistant
[Link]
● Excellent organizational and coordination abilities.

Humayun Ararin Page 1 of 2 Monday, October 11, 2021

Humayun Ararin – IT Technical Support\ Help Desk Coordinator

PROFESSIONAL COURSES PERSONAL & CONTACT DETAIL

Name : Md. Humayun Ararin

Having good command on:
MCSA
CCNA Father’s name : Jahangir Hossain
HTML Govt. Employee (Retired)
CSS
Mother’s Name : Sufiya Begum
Housewife
Good Knowledge on Microsoft office Packages:
Date of Birth : 18January, 1989.
MS Word
Excel Religion : Islam
Power Point
Marital Status : Married
Excellent Troubleshooting Skills
Nationality : Bangladeshi (By birth)

Good Knowledge on Photoshop National ID card No : 2617635383935

Photo Editing
Logo Design Permanent Address : Vill. Thatalia, P/O: Anayetnagar.
Template Design Matlab (North),Dist:Chandpur.
Brochure Design
Contact No: +880 1633 256 417 (Bangladesh)
Good knowledge on developing word press websites & started Email: [Link]@[Link]
learning WP theme customization, Python & Javascript programming. Skype ID: arafin5

ACADEMIC BACKGROUND LANGUAGE EFFICNENCY

English (Written & Verbal)

Degree (Bachelor Degree) Bengali (Written & Verbal)
Political Science Hindi (Verbal)
Pass: 2015
CAREER INTERESTS
2.98 (Out of Scale 4)
Dania University College
IT Technical Support & Coordination
Higher Secondary School Certificate (H.S.C) Network & IT System Administrator
Agriculture, Food & Natural resources
Business Studies Travel & Tourism Management
Pass: 2005 Communication & Information Systems
4.20 (Out of Scale 5) Business, Marketing & Management
Dania University College

Secondary School Certificate (S.S.C)

Business Studies
Pass: 2003
3.94 (Out of Scale 5)
Dania University College

REFEREES

Mohammad Faisal MT Sam

SR. ADMINISTRATOR \ Deputy Head of IT MANAGER (FINANCE)
IT Department Accounts & Finance
Mobile: +974 33191461 Mobile: +974 55547952
[Link]@[Link] [Link]@[Link]

Humayun Ararin Page 2 of 2 Monday, October 11, 2021