BUSINESS STUDIES (054)
CHAPTER- CONSUMER PROTECTION
CLASS TEST
Q1. Read the following text and answer the following questions on the basis of the same-
Piyali purchased an ISI marked Heater from Bharti Appliances. She made Cash Payment. But failed to get a Cash
Memo. While making use of the heater she observed that it was not working properly. She contacted the
shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked
that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was
purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach
Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the
shopkeeper but due to lack of cash memo it was difficult for her to proceed.
A) Identify the Right of the consumer as referred to in the above paragraph.
B) Identify the responsibility of the consumer referred in the above case.
C) Under which Act Piyali can seek to protect her rights being a consumer?
Q2. State the relief available to the consumers under consumer protection act.
Q3. Explain the rederessal mechanism available to consumers under consumer protection act.
Q4. Who is considered as a consumer as per consumer protection act?
Q5. Rajni is the commerce student of class XII. She listened attentively and understood the lecture on consumer
protection Act delivered by the teacher. Her teacher remarked that currently consumer enjoys several Rights. In
case goods purchased by him/her cause harm to his/her health and property there is a provision for compensating
him/her. Besides, this Act has also some expectations from the consumers. That during the course of his/her
purchases he/she should keep certain things in mind. Briefly provisions of the Act can protect the consumer only
when he/she has complied with certain fundamental things. The very next day of this lesson Rajni purchased an
ISI marked heater from Bharti Electronics. She made cash payment but failed to get cash memo, While making
use of the heater she observed that it was not working properly. She contacted the shopkeepers immediately and
told him her problem. Shopkeeper paid no need to her complaint rather he remarked that the good in question was
not brought from his shop.
(a) Identify and explain the Right and the Responsibility of the consumer as referred to in the above paragraph.
(b) In addition to the Right and the Responsibility of the consumer identified in the point (a) write one more Right
and one more responsibility.
Can Rajni lodge a complaint against the shopkeeper?