Joy (5/24/2023, 2:53:10 AM): Welcome to Yahoo Support. My name is Joy.
I'd like to
let you know, if we do not hear back from you within 3 minutes, the chat will
disconnect. Can you please confirm the Yahoo email address you need assistance
with?
Me (5/24/2023, 2:53:26 AM): [Link]@[Link]
Joy (5/24/2023, 2:53:29 AM): Thank you for providing me with that information. For
me to better assist you, may I know your full name and the best contact email
address in case we got disconnected?
Me (5/24/2023, 2:54:07 AM): My full name is Peni Astriawati, and my email is
radit3841@[Link]
Joy (5/24/2023, 2:54:34 AM): Got it. Thank you. Nice to meet you on the line, Peni
Let me see if I got this right, you need assistance with accessing your account. Is
that correct?
Me (5/24/2023, 2:56:08 AM): Yes, that is correct, i need to login but forgot my
password and the number for my verification code is inactive
Joy (5/24/2023, 2:56:18 AM): I am sorry to hear that and thank you for letting me
know about this. Let's work together to see what we can do to find the solution to
the problem. I really appreciate your time in reaching us today and I'll be glad to
assist you in getting this fixed.
Me (5/24/2023, 2:57:22 AM): Yes, thank you, what should i do?
Joy (5/24/2023, 2:57:27 AM): If I may ask, when was the last time you successfully
logged into your account?
Me (5/24/2023, 2:58:34 AM): It's like 3 months ago, because my yahoo account is
never logged out from my laptop, so i never bother about password
Joy (5/24/2023, 2:58:36 AM): Thank you.
Joy (5/24/2023, 2:58:45 AM): While I look up your account, may I ask where you are
located today (city and state)?
Me (5/24/2023, 2:59:30 AM): Indonesia, Malang City
Joy (5/24/2023, 2:59:42 AM): Thank you.
Joy (5/24/2023, 3:00:00 AM): Yahoo proudly offers multiple help channels where you
can find answers to many of your technical questions. While direct support for
[Link]@[Link] isn't available, there are places to go for help:
Yahoo Help Central - A self-help guide to all of your favorite Yahoo products where
you can find troubleshooting steps, how-to articles, and general information.
Twitter - Get Yahoo accounts and product tips by following our Twitter page.
Joy (5/24/2023, 3:00:13 AM): Is there anything else that I can assist you with
today?
Me (5/24/2023, 3:00:59 AM): Why direct support for [Link]@[Link] is
not available?
Joy (5/24/2023, 3:01:28 AM): My apologies, I know the time and effort you put in on
reaching us out today. Unfortunately, we're unable to proceed with your request or
provide you with any further information about the account. Is there anything else
that I can assist you with today?