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Teamwork and Conflict Resolution Guide

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15 views35 pages

Teamwork and Conflict Resolution Guide

Uploaded by

takumiusui1120
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

INSTITUTE OF TEHNOLOGY

DIPLOMA IN MECHANICAL ENGINEERING TECHNOLOGY

Working in a Team Environment


MODULE 2
IN
MEEN 202
WORSHOP THEORY AND PRACTICE

Marcaida, Jay Ar D.
Instructor II
Working in a Team Environment.

Teamwork is generally
understood as the willingness of
a group of people to work
together to achieve a common
aim. For example, we often
use the phrase:” he or she is a
good team player”. This means
someone has the interests of the
team at heart, working for the
good of the team.
WHAT IS TEAMWORK?

Cooperation between those who


are working on a task.

When a group of people work together


cohesively, towards a common
goal, creating a positive working
atmosphere, and supporting each ot
her to combine individual strengths to
enhance team performance”
WHAT IS TEAMWORK?

To define teamwork, it might also be worth clarifying what it’s not and
thinking about the distinction between teams and teamwork.

A team exists when individual strengths and skills are combined with
teamwork, in the pursuit of a common direction or cause, in order
to produce meaningful results for the team members and the organiz
ation. A team combines individual strengths with a shared
commitment to performance; it’s not just about getting on well together.
WHAT IS TEAMWORK?

Teamwork is absolutely fundamental for teams to work effectively. Only


when the skills and strengths of individual team members are joined w
ith shared goals, and a focus on collective performance, will you start to see
the benefits of a team at work.
One thing is to think of teamwork is as it’s often commonly understood,
as both a set of behaviors and as attitude. Understanding and managing
these factors will help you encourage people to work together effectively.
To become a team.
The key to this is realizing that:
Attitudes come from what you value and are expressed in how
you behave.
Esprit de corps
The French language has a wonderful phrase for teamwork: The spirit of a group
that makes the members want to succeed.
There is a sense of unity, of enthusiasm shared in common interests and
responsibilities.
This means encouraging a high regard on such things as team spirit, respecting
others, and valuing their contributions. It also means fostering a sense that more can
be achieved by working together than as individuals. And once these attitudes are
ingrained, it’s far more likely that team members will behave accordingly.
Teamwork suggests that people work in an atmosphere of mutual support and
trust, working together cohesively, with good intergroup relations. Each other’s
strengths are valued. It should also foster an increasing maturity of relationship,
where people are free to disagree constructively, and where both support and
challenge are a part of helping teams work.
Workplace and Attitudes

Positive attitudes and behaviors in a good working environment such as:


• Trust in colleagues to deliver what they promise
• Willingness to help when needed
• Sharing a common vision of the future
• Cooperation and blending of each other’s strengths
• Positive Attitudes, providing support and encouragement
• Active listening
• All members pulling their weight in the same direction
• Giving the benefit of the doubt
• Effective conflict resolution
• Open communication
CONFLICT IN THE WORKPLACE

What are the different causes of conflict in the workplace?

• Differing Values
• Opposing Interests
• Personality Conflicts
• Poor Communication
• Personal Problems
• Competitions
Examples of Conflicts & Resolutions in the Workplace

[Link] Issues

Discrimination can be a source of heated conflict, potentially ending in legal


trouble for a company or its owners. Discriminatory conflicts can arise
from personal prejudices on the part of employees or perceptions of mist
reatment of employees. As an example of a discrimination related conflict, imagine a
minority employee in a team setting who feels that he is consistently assigned the
most menial work tasks in the group. This employee may
begin to harbor resentment against team members and managers, eventually
lashing out through decreased productivity or outright verbal conflict.
Examples of Conflicts & Resolutions in the Workplace

[Link] Issues

> To resolve this issue, a manager could sit down with the
whole team and discuss the way in which job tasks are assigned, making
changes as necessary to ensure that tasks are divided equitably.
Examples of Conflicts & Resolutions in the Workplace

[Link] Review Conflicts


No employee likes to receive a negative performance review but giving negative
feedback in a review can be unavoidable based on the employee's own actions
during the review period. Employees may become angry over not receiving
expected pay raises, promotions or other performance related incentives, and
may lash out by spreading discontent through gossip and a negative attitude at work.
Employees may argue directly with supervisors during performance reviews, creating
sensitive situations that require tactful communication.
Examples of Conflicts & Resolutions in the Workplace

[Link] Conflicts

> To resolve a conflict arising from a negative performance review, work directly
with the employee to create a solid, timebound plan of action to improve her
performance, and tie the completion of these goals to guaranteed incentives.
Allow employees a voice when setting goals to increase their dedication to
achieving the goals.
Examples of Conflicts & Resolutions in the Workplace

3. Leadership Conflicts

Personality clashes between managers and subordinates can cause a range


of interpersonal conflicts to arise. Employees may feel bullied or pushed by
more authoritarian managers or may perceive a lack of guidance from more hands-
off managers. Managers with type A personalities may set goals that are too
ambitious for their subordinates, setting them up for failure and inevitable conflict.
Examples of Conflicts & Resolutions in the Workplace

[Link] Conflicts

To handle these personality mismatches, first try to garner an understanding


between the manager and the subordinate so that each understands the others'
perspective in the situation. Never treat conflict management situations as
disciplinary hearings, as if managers are inherently right and employees are
inherently wrong; this is a reliable way to lose good employees. If the two cannot
come to an understanding, place the employee under the supervision of another
manager if possible
AVOIDING CONFLICTS IN THE WORKPLACE

1. Be positive.

If you want to work in a more positive environment, you have to


be positive. It’s amazing how much of an effect a cheerful disposition can
have during the working day. In addition, a number of studies show that
positive people are better placed to deal with stress, anxiety and
challenges. Remaining positive will make it more difficult for others to
behave badly towards you, thereby reducing the likelihood of you
becoming involved in serious disputes.
AVOIDING CONFLICTS IN THE WORKPLACE

2. Be aware of personality clashes.

The OPP report indicates that 49% of workplace conflict can be


attributed to personality clashes. Managers find this type of problem difficult to
resolve, although there is value in identifying underlying tensions before things
become serious. Avoiding certain individuals in the office won’t work but you should
certainly not become involved in other people’s disagreements. Cliques in the
workplace can be particularly damaging and can even result in dismissals if the
environment becomes impossible. If anyone asks you to align yourself with them
against others, simply say that you value working with everybody.
AVOIDING CONFLICTS IN THE WORKPLACE

3. Communicate respectfully.

The old mantra of ‘treating people as you would like to be


treated’ is a good tactic in avoiding workplace conflict. Asking people for
their cooperation rather than giving instructions, enquiring about
people’s weekends and thanking others for help they have given you will
help you to maintain positive relationships with others. You should also
be careful of how you convey messages by email. It’s easy to cause
offence because the other person can’t see you body language and you
can’t adjust what you have said when you see their reaction.
AVOIDING CONFLICTS IN THE WORKPLACE

4. Don’t get involved in emotional manipulation.

Some people are used to getting their own way by using emotions, be
they anger, fear or upset. If they succeed in doing this in the workplace, it
will cause resentment and lead to arguments or blame shifting. If you
have to deal with someone who regularly becomes tearful, you should
simply tell them that you’re going to give them some breathing
space, walk away and then return at another time. A calm approach will
help you to avoid unnecessary conflict and contribute to a better working
environment.
AVOIDING CONFLICTS IN THE WORKPLACE

5. Know what’s important

Disputes can grow from the smallest of issues. Somethi


ng as inconsequential as taking someone else’s lunch from the fridge can
escalate into accusations of poor work performance. Once you have an
impression of a colleague from a particular incident, you will look for
other examples, however small, to reinforce that opinion. It’s important
to acknowledge that squabbles will take place now and again and that
they should stay at that level – minor disagreements that should be
figured out and forgotten.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE

[Link] efficiency

When working in a team, you are working towards a common goal or set
of objectives. The whole process of your work becomes more efficient, for
example if there is a problem faced along the way there are more ‘hands on
deck’ to help solve the issue.

Similarly, having multiple team members on


board allows you to get the work done faster with shared responsibilities.
From a management perspective, encouraging teamwork in the workplace will
allow your company or department to take on additional work, and in turn
generate extra revenue without having to hire more staff.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE

2. Idea generation

One of the greatest benefits of working in a team is the inspiration and


ideas that can result from team discussions. When running ideas by one and
other, there is a lot more scope for creativity in comparison to working on a
project alone. In an effective team environment, staff members feel confident
in suggesting their ideas.

When working autonomously and having a direct responsibility for ideas,


people tend to present the safer option to their managers.
However, when in a team brainstorming environment the notion of
suggesting creative and unique ideas is welcomed. Teams also bring people
together from different backgrounds and levels of experience which can help in
creating optimal solutions.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE
3. A learning experience
As mentioned above, teamwork is important in the workplace as it
brings people together from different backgrounds and levels of experience.
Consequently, projects which involve teamwork serve also as an opportunity
for professional development and learning. This may be conscious learning
during a meeting or learning which occurs without you even realizing whilst
listing to others. It is quite possible that you can learn from someone else’s
knowledge which allows your own skills and capabilities to grow.
Billie Nordmeyer adds that ‘Individual team members serve as educational
resources to other employees in a team environment’. It is also important to
note that as employees become more knowledgeable, their confidence
increases. This can help improve their attitude as well as increase their job
satisfaction which is a win win situation for employers.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE
4. Enhanced communication
Communication is key to the success of many projects – so why not
engage in an activity that can help enhance your communication skills?
Teamwork activities such as meeting together to discuss ideas or collaborating
information to contribute to a project require both verbal and written
communication skills.
Working regularly in this capacity will allow you develop
both your own skills as well as those who are in your team. Teamwork also
facilitates an open discussion which allows each team member to be
adequately informed about the project. In this respect, when everyone is on
the same page this ensures that the project is completed as efficiently as possible.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE
5. Share the workload
When working in a team towards a common goal, the workload is
shared among all team members. In a perfect scenario, this work should be
shared equally and be distributed according to the strengths of each member.
Teamwork also allows for helping another team member when you have
finished your workload. It is important to remember that you are all working
towards the same goal – if you finish your work before others, you should offer
your assistance in order to help complete the project. From a management
perspective, when it comes to delegation this should be conducted with the
strengths of your employees in mind. Assigning tasks to the correct people will
ensure maximum efficiency and a high-quality output.
IMPORTANCE OF TEAMWORK IN THE WORKPLACE

6. Support network
It is important to remember that support and a sense of belonging in a
workplace can contribute greatly to job satisfaction. A strong team
environment can act as a great support mechanism for staff members. Group
members will help each other, rely on each other and build trust within the group.
During challenging times, support is crucial for the success of the
project; when members are able to look to one and other for guidance or
support, focus can remain on the overall goal. If a challenge is handled
individually you are at risk of becoming overwhelmed and making irrational
decisions.
HOW TO WORK WELL IN A TEAM ENVIRONMENT

1. COMMUNICATE WELL IN MEETINGS.

• Let everyone contribute to the discussion.


• Listen well.
• Don't shut down ideas.
• Draw in the holdouts.

.
HOW TO WORK WELL IN A TEAM ENVIRONMENT

2. WORKING ON PROJECTS TOGETHER

• Ask questions and seek to understand


• Provide updates regularly.
• Do what you say you're going to do.
• Find your niche.
• Be willing to do the dirty work.
• Don't criticize a method just to criticize it.
HOW TO WORK WELL IN A TEAM ENVIRONMENT

3. BEING PROFESSIONAL

• Be respectful.
• Take the time you need.
• Realize it's always your job.
• Show enthusiasm.
• Take time to get to know each of your peers.
• Don't steal credit.
CONTRIBUTE TO THE TEAM AS A MEMBER

To work effectively with others, it is important that you:

▪ communicate openly, honestly and at appropriate times


▪ be flexible in your approach
▪ be open to new ideas
▪ demonstrate acceptance of the values, beliefs and opinions of
others
CONTRIBUTE TO THE TEAM AS A MEMBER

To work effectively with others, it is important that you:

▪ be willing to contribute and fully participate in moving towards


group goals
▪ use problem solving skills
▪ recognize the unique skills and abilities of others
▪ acknowledge the contribution of others to group goals
▪ maintain the consistent approach agreed upon by your team, to
uphold service standards.
CONTRIBUTE TO THE TEAM AS A MEMBER

To work effectively with others, it is important that you:

▪ developing the team leader’s confidence in your ability to work as


a group member
▪ informing others of your intentions and actions
▪ discussing possible changes to plans
▪ discussing alternatives to previously agreed plans, where
necessary
▪ drawing on combined team experience
CONTRIBUTE TO THE TEAM AS A MEMBER

To work effectively with others, it is important that you:

▪ contributing to problem solving


▪ contributing your own skills and knowledge wherever possible
▪ valuing the contributions of others
▪ working in a manner consistent with team goals
▪ ensuring personal goals do not impede attainment of group goals.
THE IMPORTANCE OF RESPECTING INDIVIDUAL DIFFERENCES

Respecting individual differences is one of the basic ground rules


for working with others in a group. From this starting point, you can agree
to disagree and work together towards a solution, on the understanding that all
contributions to the group will be valued.
Respect for individual differences may be demonstrated in a number of ways,
including:
▪ a willingness to ask for the views of others
▪ a willingness to listen
▪ a willingness to be accepting and nonjudgmental of the views of others
▪ a willingness to compromise.
Assignment 2

1. How Can You Become an Effective Problem Solver in the workplace?


2. How to deal with someone that is trying to pick a fight at work?
3. Why People Skills are important at workplace?
4. How to avoid conflict in the workplace?
5. Explain how teamwork helps workplace in increasing efficiency.
6. .How to deal with a difficult Boss and co-worker?

Submission deadline: September 19, 2024 5:00 PM


File Name: Dela Cruz, Juan L. Assignment 2
PDF file
THANK
YOU!

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