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Document Upload and Verification Guide

The document is a transcript of a chat interaction between a customer and an automated assistant named Athena. The customer inquired about document upload options and acceptable document types for verification, receiving guidance on how to upload documents securely. The conversation ended with the customer indicating they had obtained the information they needed.

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nqobilekhumalo868
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12 views2 pages

Document Upload and Verification Guide

The document is a transcript of a chat interaction between a customer and an automated assistant named Athena. The customer inquired about document upload options and acceptable document types for verification, receiving guidance on how to upload documents securely. The conversation ended with the customer indicating they had obtained the information they needed.

Uploaded by

nqobilekhumalo868
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Interaction ID: 26545166

Conversation Between:
Customer Name: Unknown
Agent Name: null

Started: 9/18/2025, 4:50:17 PM


Ended: 9/18/2025, 4:50:57 PM

-- BEGIN TRANSCRIPT --
[9/18/2025, 4:50:17 PM] from: Athena™ :: To chat to an agent you need to be logged
into your account.

You can also reach us on our other support channels, should you need.

Maxi Call 📞: 0861 787 250


𝕏 : @Betway_za
Facebook : /BetwaySouthAfrica
Instagram : @betway_sa

You have the following chat options at your disposal.

Please select an option below.


[9/18/2025, 4:50:25 PM] from: Customer :: Document Upload
[9/18/2025, 4:50:25 PM] from: Athena™ :: The most secure way of submitting
documents for verification is by uploading it directly in your account.

You can even upload verification documents if your account is locked.


[9/18/2025, 4:50:31 PM] from: Customer :: Acceptable Document Types
[9/18/2025, 4:50:31 PM] from: Athena™ :: Select an option below.
[9/18/2025, 4:50:41 PM] from: Customer :: Selfie with ID
[9/18/2025, 4:50:41 PM] from: Athena™ ::
![Fica3]([Link]
sprout/[Link])
[9/18/2025, 4:50:41 PM] from: Athena™ :: If you are unable to see the image above,
we recommend the following:

✔ If logged in on a desktop: right-click the image → choose "save image as" → store
the image in your downloads folder to view.

✔ If using a mobile device or tablet: tap and hold on the image → select
"download/save as" → save the image to your device for viewing.

Please select an option below.


[9/18/2025, 4:50:50 PM] from: Customer :: Can Login Upload Steps
[9/18/2025, 4:50:50 PM] from: Athena™ :: [Upload Document For Verification]
([Link]
[9/18/2025, 4:50:50 PM] from: Athena™ :: If you are unable to see the image above,
we recommend the following:

✔ If logged in on a desktop: right-click the image → choose "save image as" → store
the image in your downloads folder to view.

✔ If using a mobile device or tablet: tap and hold on the image → select
"download/save as" → save the image to your device for viewing.

What would you like to do next, select an option below.


[9/18/2025, 4:50:57 PM] from: Customer :: Got what I need, close this chat.
[9/18/2025, 4:50:57 PM] Notice :: Agent has left the conversation.
[9/18/2025, 4:50:57 PM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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