Worksheet: DIRECTING

Q1. ‘Directing is the least important function of Management’. Do you agree with
this statement?

Q2. “The post of supervisor should be abolished in the hierarchy of managers”.

Comment.

Q3.”All mangers are leaders but all leaders are not managers”. Do you agree with
this statement?

Q4. It is concerned with instructing, guiding and inspiring people in the

organization to achieve the organizational objectives. Name the function.

Q5. Name the incentive which refers to give more autonomy and powers to
subordinates and how are people affected by this incentive?

Q6. There are some barriers in communication which are concerned with the
state of mind of both sender and the receiver. State any three such barriers.

Q7. Atul and Meena are two employees of two different departments. One day
during lunch time, Meena informed Atul that many employees will be retrenched
because of computerization. Name the type of communication. State its two
limitations.

Q8. You are the Personnel Manager in a company. Your supervisor tells you that
the workers are efficient and hence there is no need to supervise them. Would
you! agree with him? Give reasons in support of your answer.

Q9. The workers of an organization complain that their superior Mr. Bhushit
does not listen to their suggestions and takes all the decisions without
consulting them. Name the leadership style adopted by him and explain its
disadvantages.

[Link] are some barriers in communications, which are concerned with

encoding and decoding of message. State any three such barriers .

[Link]. Heena is a very experienced and highly qualified manager. All her
subordinates respect her because she does not force her opinions on others and
listens to their suggestions as well as problems before taking decisions. What
values do think she has?

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Q12. Mr. Sham, Manager (HR) is really appreciative of fresh ideas given by his
subordinates. He frames policies only after consulting them. Which style of
leadership is he following? Can this style be followed at all times? Explain.

[Link] the elements of directing:

a) Ariv who is the departmental head of his organization decides to improve
the performance of his department. He decides to give some financial and
non-financial incentives to his subordinates. He knows these incentives
will satisfy their needs. Therefore they will be stimulated to take actions
from their side.
b) Raghav is an HR manager leading a team, of twelve people. He knows
that the duties and responsibilities of an HR employee are challenging. He
knows in order to make his team work with a positive frame of mind, he
will have to set personal example as role model and influence their
behavior and working style to increase the output of his team.
c) Priyanka and Rohit are discussing about an element of directing. They say
that without this element no group or people can achieve a common
understanding. This element requires effort from both the sides and
consumers 90% of the time of a manager.
d) Rajneesh who works at shop floor is a lower manager. He is heading a
team of 25 workers. He oversees and guides their efforts on a regular
basis and tries to maximize the output of his unit by timely giving them
feedback. His team has a group unity and works with dedication to
complete their targets on time.

Q14. A company has a number of employees who don’t harbor good feelings for
the organization. They don’t care whether the organization is processing or not.
Some of them are even having negative attitude towards the management.
When a local newspaper wanted to find out the reason for the declining
productivity of the organization it was found that it was mainly due to the lack of
any incentive in the organization. Employees were not awarded for increasing
the output of the organization.
a) What do you think needs to be done in such circumstances?
b) What could be the positive outcome of your step?

Q15. Identify the Maslow’s Need Hierarchy theory:

a) Veera works in an organization. She is part of the organization for last 20
years. During all these years inspite of her best performance in the
organization he hasn’t yet reached the post of vice president.
b) Varuna works in a software firm. She goes to office which is situated at a
distance of 20kms from her house. Her husband earns very well and is at
the top most position in the leading company. Though she belongs to a
good earning family yet she has decided to keep on going to her job which
she feels helps her gain acceptance in her social circle.
c) Kaira has recently passes her PG f5rom a reputed college. A lot of money
of her parents has been spent for paying her education fee. Now she has

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 applied for a job in a reputed company. Her main concern is good salary
which will give her financial security.
d) Mohita has been an outstanding student throughout her life. She did her
graduation from a very good college. When the placement started she
decided to withdraw her name. A month later she started her own NGO
which provided education to poor children. Her NGO sets target of
educating a definite number and she feels if she is able to achieve a goal
of teaching 5000 students by the end of 5 years she will be very
successful.

Q16. Explain briefly any three functions performed by a supervisor.

Q17. Umang Gupta is the Managing Director of Denver Ltd. The company had
established a good name for itself and had been doing well. It was known for timely
completion of orders. The Production Manager, Ms. Kanta was efficiently handling the
processing of order and had a team of fourteen motivated employees working under
her. Everything was going on well. Unfortunately she met with an accident. Umang
knew that in the absence of Ms. Kanta, the company may not be able to meet the
deadlines. He also knew that not meeting the deadlines may lead to customer
dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with
his employees in which accurate the speedy processing of orders was planned.
Everybody agreed to work as team because the behaviour of Umang Gupta was
positive towards the employees of the organisation. Hence everyone put in extra time
and efforts and the targets were met on time.
Not only this, Umang visited Ms. Kanta and advised her to take sufficient rest.

1. Identify the leadership style of Umang Gupta and draw a diagram depicting the
style.
2. State any two values highlighted by the behaviour of Umang Gupta. (CBSE, Delhi
2017)

Q18. Explain any three points that highlight the importance of directing function of
management.

Q19. Why is it said that directing takes place where ever superior subordinate
relationship exists?

Q20. M/s Beta Ltd. deals in consumer goods. It employs 100 workers and 10 operative
managers who give guidance and support to the workers while operating the machinery.
The company has a policy of granting leave as per the requirement of the workers.
Workers 3 H 3 are generally granted leave on festivals and special occasions. Recently
on Puja festival, it received a big order. Workers are keen to take Puja holidays while
management is pressing hard for overtime. This matter was placed before the
Personnel Manager who called the meeting of operative managers and workers to
inform them about the changes in the incentive plan which states payment of double
wages for working overtime and triple wages for working on holidays. Workers without

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any pressure voluntarily took limited holidays and were able to increase their earning by
working overtime and on holidays. During Board of Directors meeting, Personnel
Manager was asked to update the management for achieving higher output, meeting
timely supplies without any confrontation with workers. Personnel Manager replied, “I
just used a carrot with no sticks approach”.
(CBSE, Sample Paper, 2017)
By quoting the lines from above paragraph state any two elements of directing.