Management and Motivation Strategies
Management and Motivation Strategies
1.
Motivation - factors that influence the
behavior of workers
towards achieving business
goals.
2.
Job satisfaction
: The enjoyment a worker gets
from feeling
that they have
done a good
job. There
are three ways to motivate workers to be more committed to their job and work more effectively:
3.
Job rotation -(
swapping workers
round and only doing a specific
t
ask for a limited time
before
swapping round again).
4.
Job enlargement- (extra tasks are added to the job to make it
more interesting
)
5.
Job enrichment- (adding tasks that require more skill
and/
or responsibility
)
6.
Theory X- The average
person does not like work
. Workers must be constantly
supervised
so they will work. Motivation is from external factors, e.g. pay schemes where the workers are
paid more for increased output.
7.
Theory Y- The average person is motivated by internal factors. To motivate workers,
you need to find ways to help workers take
an interest in their work
, e.g. give rewards,
incentives.
8.
Maslow’s hierarchy of needs: A theory of motivation which states
that five categories
of
human needs dictate an individual's behavior. Those needs are physiological needs,
safety needs, love and belonging needs, esteem needs, and self-actualization needs.
9.
Frederick Herzberg’s motivation theory- Humans have
t
wo sets of needs
: one is for the
basic needs, which he
called hygiene factors
or needs, and
the second is for a human
being to be able to grow psychologically, which he called
motivational needs
or
motivators.
10.
Hygiene factors-The factors that must be present in the workplace to
prevent job
dissatisfaction.
11.
Management- The process used to accomplish organizational goals through
planning,
organizing, leading, and controlli
ng people and other organizational resources.
12.
Supervisor-
An individual who is in charge of a certain group off tasks
, or a certain area
or department of a business.
13.
Chief Executive Officer- The most
senior m
anager responsible for the overall
performanc
e and success of a company.
14.
Planning - A management function that includes
ant
icipating
trends
and determining
the
best strategies and tactics to achieve organizational goals and objectives.
15.
Organizing -A management function that includes
designing
the structure of
the
organization and
creating c
onditions and systems in which everyone and everything
work together to achieve the organization's goals and objectives.
16.
Leading - Creating a vision for the organization
and guiding, training,
coaching
, and
motivating others to work effectively to achieve the organization's goals and objectives.
17.
Controlling - A management function that involves
establishing
clear standards to
determine whether or not an organization is progressing toward its goals and objectives,
rewarding
people for doing a good job, and taking corrective action if they are
not.
18.
Organizational structure-
The levels of management
and division of
responsibilities
within an organization.
1. What is a manager?
-> An individual who is in charge of a group of tasks or a certain area or department of a
business.
2. What can a manager do with the subordinates when considering their performance, and
behaviors?
-> A manager can set clear expectations, provide regular feedback, reward outstanding
performance to motivate and address performance issues or take disciplinary action if
performance is below expectations.
3. What is a leader?
-> An individual who creates a vision for the organization and guides, coaches, and motivates
others to work effectively to achieve the common goals.
4. Why is it possible for anyone to become a leader?
-> Because leadership is a skill and anyone has the potential to influence and inspire positive
changes to achieve the business goals.
5. How is a manager different from a leader?
Managers carry out 4 functions: planning, organizing, leading and controlling, they have
authority and good at supervising.
On the other hands, leader just carry out the main leading function, they have no formal, tangible
authority and good at motivating and influencing.
6. What are the five common roles of a manager? Explain them briefly
These are planning, organizing, commanding, coordinating and controlling.
Planning: Establish overall objectives, develop strategies and create action plans
Organizing: Structure the organization, create system and condition in which everyone works
together.
Commanding: Give clear instruction, provide guidance, motivate employees and maintain
discipline.
Coordinating: facilitate teamwork, make sure that all department work well together to achieve
the common goals
Controlling: Monitor performance, evaluate efficiency and take corrective actions as needed.
14. Why do managers have to be good at communication and motivation?
Managers need strong communication and motivation skills because these are essential
for building trust, driving productivity, and achieving organizational goals. Effective
communication clarifies tasks and expectations, while motivation inspires employees to
work towards a shared vision, leading to higher engagement, reduced conflict, and better
overall performance.
UNIT 2: MOTIVATION
1. What is motivation?
-> It are factors that influence the behavior of worker towards achieving business goals
2. What are the most common ways to increase a worker’s motivation? Give examples of
monetary and nonmonetary rewards.
Motivation can be increased by:
● Job rotation: swapping workers round and only doing a certain task in a limited time
before swapping again.
● Job enlargement: adding more tasks, extra tasks to make more interesting
8. What is centralization?
Centralization: The concentration of power and decision-making authority at the top levels of
the organization.
Decentralization: taking decision away from the centre of an organization- way from the
Head Office
UNIT 5: RECRUITMENT
19.
Hierarchy- The levels of
management in any
organization,
from the highest to the
lowest.A level of hierarchy
refers to managers/
supervisors, other employees
who are
given a similar level of
responsibility in an
organization.
20.
Chain of command- The
structure in an organization
which allows instructions to be
passed down
from senior management to
lower levels of management.
21.
Span of control-
The number of subordinates
working directly
under a manager
.
22.
Directors- Senior managers
who lead a particular
department or division of a
business.
23.
Line managers- People who
have responsibility for people
below them in the
hierarchy
of an organization.
24.
Supervisors- Junior managers
who have direct
control over the employees
below them
in the organizational structure.
25.
Staff managers- Specialists
who provide support,
information and assistance to
line
managers.
26.
Delegation- Giving a
subordinate the authority
to perform a
particular task.
27.
Decentralization- Taking
decisions away from the center
of an organization- way from
the
Head Office.
28.
Glocalization- is a combination
of the words "globalization" and
"localization." The term is
used to describe a product or
service that is developed and
distributed globally but is
also adjusted to accommodate
the user or consumer in a local
market.
29.
Culture- is defined as the
complex system of
values, traits, morals, and cust
oms
shared
by a society.
30.
Context- refers to the
stimuli, environment,
or ambience
surrounding an event.
31.
The Lewis
model- was developed by
linguist and leading
cross-cultural specialist
Richard [Link]. The model divides humans into 3 clear categories, based not on
nationality or religion but on BEHAVIOUR, namely,
Linear-active/'[Link]/ tuyến tính,
Multi-active and Reactive.
32.
High-context culture- is a culture by which
the rules of
communication
are primarily and
dominantly transmitted through the use of contextual elements. These include specific
forms of body language, the social or familial status of an individual, and the tone of
voice employed during speech. High-context cultures usually do not have rules that are
explicitly written or stated.
33.
Low-context culture-refers to a culture whereby
most communications
take place
through verbal language and rules are directly written out or stated for all to view.
34.
Power distance- is the distribution of power among individuals within a culture and how
well
unequal levels of power
are accepted by those
with less
power
.
35.
Employee selection- the process
of evaluating candidates
for a specific job
and selecting
an individual for employment based on the needs of the organization.
36.
Recruitment- the process from identifying that the
business needs to employ
someone
up to the point at which applications have arrived at the business.
37.
Job description-
identifies and records the responsibilities
and tasks r
elating to a job.
38.
Job description-
outlines the responsibilities and duties
t
o be carried out by someone
employed
39.
Job specification- a document which outlines the
requirements, qualifications, expertise,
physical characteristics, etc., for a specified job.
40.
Internal recruitment- when a vacancy is filled by someone who is an existing employee of the
business.
41.
External recruitment- when a vacancy is filled by someone who is not an existing employee and
will be new to the business.
42.
Induction training-introduction given to a new employee, explaining the business's activities,
customs and procedures and introducing them to their fellow workers.
43.
On-the-job training- occurs by watching a more experienced worker doing the job.
44.
Off-the-job training- involves being trained away from the workplace, usually by specialist
trainers to do a specific job
1. What are the different between job description and job specification
Job description focuses on the responsibilities, duties of a specific job, outline what tasks need to
be performed, what outcome are expected,…
Job specification focuses on the skills, knowledge, abilities, qualifications, and other
requirements needed to perform the job effectively, outlines how the work will be done, what
skills and knowledge are necessary and what qualifications are required.
2. How do you draw up a job description and job specification?
Job description lists out title, location, job summary, working environment, duties to be
performed on the job
Job specification lists out qualifications, experience, training, skills, emotional attributes, mental
capabilities of an individual to perform the job
3. How do you choose suitable ways of advertising a vacancy – either internally or
externally?
Internal advertising: Post job openings on your company’s internal communication platform,
employee referrals and department announced
External advertising: Advertise on popular job board, online job portals or media platforms like
Linkedln, Twitter; partner with universities or colleges to recruit freshers or engage recruitment
agencies.
4. How important is training? And what are different types of training?
Training increase skills, knowledge and improve employees’s attitude to encourage them to
accept change and raise awareness (for example to improve custom service)
These are: induction training, on the job training and off the job training
5. What are induction training, on-the-job training and off-the-job training?
Induction training: this is given to all new recruits. It aims to introduce them to the people they
will be working closest to and explain the internal structure, outline the procedures of the
company.
On the job training: employees watch or work closely with experienced members of staff . this
method is suitable for unskilled and semi-skilled jobs
Off the job training: This covers all the courses away from the place of work. This could take
place in a specialist training centre of the company or it could be organised by an outside
organization. These course may be expensive but important to business.
6. What are the advantages and disadvantages of internal recruitment?
Advantages Disadvantages
• It is quicker and cheaper than external • No new ideas or experience come into the
recruitment business. Other companies may have different
• The person is already known to the business ways of working and these ways may be
and their reliability, ability and potential are better in some respects, including making the
known. business more efficient. Internal recruitment
• The person also knows how the organisation does not allow for
works, its structure and what is expected from these working practices to be brought into the
its employees. business and this is a major limitation when
• It can be very motivating for employees to the industry is changing rapidly.
see their fellow workers being promoted – it • There may be rivalry among existing
makes them work harder if they consider that employees and jealousy towards the worker
promotion is possible for them too. who gains promotion.
• The quality of internal candidates might be
low.
UNIT 7: PRODUCTION
1. What is the production and operation management?
Production: the process of converting inputs such as land, labour, and capital into salable goods,
such as shoes and cell phones
2. What is lean production? How can lean production be achieved?
Lean production is the production of goods and service with the minimum waste of resources
Lean production can be achieved by identifying, eliminating and minimizing waste. This might
involve streamlining processes reducing inventory, improving quality control, make lean
production a way of life by constantly seeking new opportunities for improvement
3. What is job production, batch production and flow production?
Job production: the production one at a time
Batch production: the production in batches. Each batch passes through one stage of production
before moving onto the next stage
Flow production: the production of very large quantities of identical goods using a continuously
moving process.
4. What are the benefits and limitations of different production methods?
Type of Advantages Disadvantages
production
Job production • It is most suitable for personal services• Skilled labour is often used.
or 'one-off' products. • The costs are higher
• The product meets the exact because it is often labour
requirements of the customer. intensive.
• The workers often have more varied • Production often takes a
jobs (they don't carry out just one task). long time
• It is flexible and often used for high- • Products are specially made
quality goods and services meaning that a to order and so any errors can
higher price can be charged be expensive to correct.
• Materials may have to be
specially purchased leading to
higher costs.
Batch production • It is a flexible way of working and It can be expensive as semi-
production can easily be changed from finished or finished products
one product to another. will need moving about.
• It still gives some variety to workers' • Machines have to be reset
jobs. between production batches
• It allows more variety to products which which means there is a delay
would otherwise be identical. This gives in production and output is
more consumer choice (for example, lost.
different flavours of ready-meals). • Warehouse space will be
• Production may not be affected to any needed for stocks of raw
great extent if machinery breaks down materials and components.
This is costly.
Flow production • Costs are kept low and therefore prices It is a very boring system for
are also lower. the workers, so there is little
• It is easy for capital-intensive job satisfaction, leading to a
production methods to be used - reducing lack of motivation for
labour costs and increasing efficiency. employees.
• Capital-intensive methods allow • There are significant storage
workers to specialise in specific, repeated requirements - costs of
tasks and therefore the business may only inventories of raw materials/
need relatively unskilled workers - little components and finished
training may be needed. products can be very high.
• It may benefit from economies of scale • The capital costs of setting
in purchasing. up the production line can be
• Low average costs and therefore low very high.
prices usually mean high sales. • If one machine breaks down
• Automated production lines can operate the whole production line will
24 hours a day. have to be halted.
• Goods are produced quickly and
cheaply.
• There is no need to move goods from
one part of the factory to another as with
batch production, so time is saved.
63. JIT( Just-in-time)-is a production method that involves reducing or virtually eliminating the
need to hold inventories of raw materials or unsold inventories of the finished product.
Inventories: the stock of raw materials, work-in-progress and finished goods held by a business.
UNIT 8: LOGISTIC
What is logistics?
Logistics - the marketing activity that involves planning, implementing, and controlling the
physical flow of materials, final goods, and related information from points of origin to
points of consumption to meet customer requirements at a profit
- Push strategy: production is based on estimates of future demand and begins according to
the planned production lead [Link] example, warm jackets get pushed to clothing retailers as
summer ends and the fall and winter seasons start. Under a push system, companies have
predictability in their supply chains since they know what will come when – long before it
actually arrives. This also allows them to plan production to meet their needs and gives them
time to prepare a place to store the stock they receive.
68. Reverse logistics- the area of logistics that involves bringing goods back to the
manufacturer because of defects or for recycling
6. Differentiate market leader and market challenger, market follower and market
challenger, market niche and market follower
UNIT 11:ADVERTISING
1. What do you think makes an advertisement memorable: humour? originality? the use of
famous actors or personalities? endless repetition? nudity? other elements?
4. Give examples of ads that have persuaded you to buy the product.
5. Have you ever passed on advertising material by email or discussed products in blogs or
online forums, thereby helping advertise an organization's products or services?
3. If a country is producing beyond its production possibilities curve, what phase of the business
cycle is it most likely experiencing?
4. During a downturn, to what extent should the government intervene in the economy, by
creating demand or jobs? How could it do these things?
3. Do you think making huge profits means companies can never be responsible?
4. Can a company survive if it shows no corporate responsibility?
5. Which of the following do you think are especially interesting for a company to highlight as
part of its CSR:
Good working environment for employees
A good environmental policy
Policy of not using child labour, products tested on animals, etc.
Donating a percentage of profits to good causes
Employing people at risk of exclusion (for instance, people with disabilities, single mothers,
and unemployed people over the age of 45)