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Business Problem Solving Techniques

The document discusses problem-solving techniques in business, specifically the Delphi technique and force field analysis. The Delphi technique involves a panel of experts providing solutions without face-to-face meetings, while force field analysis aids decision-making by evaluating the pros and cons of changes. Both methods emphasize collaboration and leveraging diverse expertise to effectively address complex business issues.

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annievoortou
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4 views1 page

Business Problem Solving Techniques

The document discusses problem-solving techniques in business, specifically the Delphi technique and force field analysis. The Delphi technique involves a panel of experts providing solutions without face-to-face meetings, while force field analysis aids decision-making by evaluating the pros and cons of changes. Both methods emphasize collaboration and leveraging diverse expertise to effectively address complex business issues.

Uploaded by

annievoortou
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Problem solving

Use problem solving is an instrument to determine if there are aspects within the
busine environment that nds to be changed.
Meaning
Proce of studying a situation to
The Delphi technique and force field
find ways to bring about change
analysis are two techniques that can
Involves coecting facts that
be used by businees to solve
include problem finding and problem
Complex busine problems..
shaping
Problems can be solved by an
Delphi technique
The Delphi Technique is used to solve new and complex problems. A panel of individual, a group, or a team
experts who never meet each other face-to-face, comes up with creative solutions
to problems without having to sit through long, drawn-out group meetings.
member

Alication Force - field analysis


Businesses should invite a panel of Force Field Analysis is used for decision-making, especially when
experts to study the complaints from implementing
change management. The analysis involves identifying the advantages
customers and
disadvantages of a decision for change.
Experts do not have to be in the same
place and will be contacted individually
The responses from Experts must be Alication
summarised in a feedback report
Identify what is going to happen
After consensus has been reached , the if there is no action taken
best solution is chosen
advantages of working with The key restraining forces and
their strengths should be
others to solve problems discussed
Access to a broader base of
skills,knowledge,and experiences helps Choose the force with the
if you can get the opinion of others highest score as the solution to
on a matter the problem
More ideas can be triggered from
other employees ideas which can help Identify priorities and develop
if you can help the problem - solving an action plan
process
Working together is encouraged to
produce greater results.
The workload decreases because
everyone shares the problem and
their experiences

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