Page 80

1/

Dear Ms. Tyler,

I just wanted to say how much I’m enjoying this computer—it’s been a pleasure to use, and I’ve been
really impressed by how user-friendly it is. As you mentioned, I have a couple of questions I’d like to ask:

Firstly, while the computer case is quite elegant, I’d like to personalize it with a case that features a
sticker of my idol. Could you please advise me on how to safely change the computer case, and if there’s
anything important I should keep in mind during the process?

Secondly, due to the nature of my work, I need to connect a printer. I’m not sure which models would be
compatible with this computer and offer good value for money. Would you be able to recommend a
suitable printer?

I look forward to your advice, and thank you in advance for your help.

Best regards,

2/

Dear Mr. Rose,

As we prepare for the upcoming conference, I have a few questions I’d like to clarify with you.

Firstly, since the conference will last approximately three hours, we would greatly appreciate it if your
hotel could provide food and beverages for the attendees. Could you please let me know what catering
options are available and the associated costs?

Additionally, as the conference is scheduled to end at 9 p.m, some participants are interested in staying
at your hotel overnight. Could you let me know if group discounts are available for accommodation?
Also, if we choose to include breakfast, what is the cost per person?

Lastly, as none of us have visited the area before, we would be very grateful if you could send us a
destination guide or any helpful local information.

I would appreciate your response at your earliest convenience.

Yours sincerely,

3/

Dear Mr. Watts,

Thank you very much for your kind invitation. Regrettably, I will be unable to attend, as an urgent matter
has come up that requires my full attention. I would be grateful if you could kindly clarify a few details
regarding the conference.
Firstly, could you please confirm the exact time of the event?

Additionally, if I am unable to attend, I would appreciate it if you could send me a brochure or guide me
on how I might obtain one. I am keen to stay informed about the conference content and key
discussions.

Please accept my sincere apologies for any inconvenience this may cause, and thank you in advance for
your understanding.

Yours sincerely,

4/

Dear Mr. Flause,

I have just received the product and would like to express my appreciation for your excellent service and
careful packaging. As you mentioned, I do have a couple of questions regarding the product.

Firstly, I have never installed a machine like this before. If I encounter any issues during the installation
process, would it be possible to reach out to you for assistance?

Secondly, I did not find a manual included in the package. Could you kindly provide a copy or guide me
on how to proceed with the installation?

I would be grateful for your prompt response.

Sincerely,

Page 84/
Dear Mr. Bierre,

I am interested in your Off-Peak plan and would like to ask a few questions regarding its fees and policy.

Firstly, I understand that typical business hours are from 8:00 a.m. to 5:00 p.m. Could you please confirm
the exact business hours defined under this plan?

Additionally, due to the nature of my work, I often need to make phone calls to clients during business
hours. If I register for the Off-Peak plan, how much will I be charged for calls made during business
hours?

Lastly, I am currently using your FS service, which provides 120 minutes of free calling time during
business hours. Is it possible to use both services simultaneously, or would I need to cancel one before
registering for the other?

I would appreciate your clarification at your earliest convenience.

Sincerely,
Page 96/

1/

Dear Mr. Johnson,

I am interested in staying at your resort and would like to make a few inquiries, if it’s not too much
trouble.

My family and I are planning a holiday in June, and I noticed that your resort is currently offering up to
30% off for families during that month, along with complimentary breakfast. I would like to book a family
room with breakfast for the nights of June 11 and 12. Could you please confirm availability and let me
know the total cost for this stay?

In addition, could you kindly provide a list of room appliances and amenities available at your resort? As I
will be traveling with a baby and an elderly family member, it would be greatly appreciated if you could
provide access to boiling water and nutritious meals in the room.

Since this will be our first visit, I would also be grateful if you could share any tourism information or a
local guide to help us plan our activities during the stay.

Thank you in advance for your assistance. I look forward to your response.

Yours sincerely,

2/

Dear Mr. Jones,

I would like to express my sincere appreciation for your excellent service. I am very pleased with the sofa
I received. However, I have a few inquiries I would like to make.

Given the white color of the sofa, I am concerned that it may become dirty more easily compared to
darker options. I would greatly appreciate it if you could provide recommended cleaning methods, as
well as a list of cleaning products that are safe to use on the sofa.

Additionally, my neighbor has expressed great interest in the sofa and is eager to learn more about it.
Would it be possible for you to send me a catalog or brochure featuring this style and similar models?

Thank you in advance for your assistance. I look forward to hearing from you soon.

Yours sincerely,

3/

FIX

Dear Mr. Walker,

In preparation for the upcoming meeting, we would like to kindly make two printing requests.
Firstly, in order to provide the directors with the necessary materials in advance, we plan to distribute
the report one week prior to the meeting. I would appreciate it if you could send me 10 printed copies of
the report by Monday.

Secondly, we require 100 copies of the bufferly paper. I apologize for the short notice and truly
appreciate your support in delivering these by Monday as well.

If you encounter any issues or require further information, please feel free to contact me via email or by
phone at 0926-840-180.

Thank you very much for your assistance.

Sincerely,

4/

Dear [Link],

I hope this message finds you well.

I’m writing to address a few last-minute details regarding the current sales promotion plan. I kindly
request your attention to the following matters:

Firstly, I have finalized the pricing for the catalog and have attached it to this email. Please review it at
your earliest convenience, and let me know if you encounter any issues or require further clarification.

Secondly, given that Corby Mall is located quite far from our office, I was wondering if it would be
possible for me to accompany you there. I would greatly appreciate your assistance with this, as it would
help ensure smooth coordination.

Additionally, I have sent you the comprehensive sales plan. Please do not hesitate to reach out if you
have any questions or need further information.

Thank you for your time and support. I look forward to hearing from you.

Sincerely,

Page 100/

Dear Ms. Taylor,

My name is Amy Rudy, and I am a member of marketing department. I regret to inform you that due to
an urgent matter, I will be unable to attend our upcoming montly staff meeting. Please accept my sincere
apologies for any inconveniece this may cause. I would be grateful if you could kindly assist me with the
following requests:

Firstly, as I will be absent, could you please share the meeting agenda and a summary of the key
discussions afterward?
Secondly, I know handouts will be distributed during the meeting. I would sincerely appreciate if you
could send me a copy of those materials.

Lastly, I would be thankful if you could convey my apologies to the rest of the staff at the meeting.

Thank you very much for your understanding and support.

Warm regards.

Page 112/

1/

Dear Mr. White,

I sincerely apologize for the delay in making the payment. I encountered a few unforeseen issues that
prevented me from completing the transaction on time.

Firstly, the bank’s system was undergoing maintenance for approximately four hours, during which I was
unable to process any payments.

Additionally, due to an issue with the NFC function, I was required to visit a bank branch in person to
verify my identification card, which took more time than expected.

I have now completed the payment for the electricity bill, and I have attached the confirmation for your
reference.

Once again, I truly apologize for any inconvenience this may caused and appreciate your understanding.

Best regards.

2/

Dear Mr. Martin,

I’m truly grateful for your interest, and I’m happy to assist you with registering for the conference. Let
me briefly introduce some key details about the event.

To begin with, the conference will be hosted by Jerry Park, a specialist from Chicago with extensive
experience in customer service. I’m confident that all attendees will benefot greatly from his insights.

Additionally, the conference will inclucde several practical exercises based on real-life scenarios. these
activities are designed to help you strengthen your problem-solving skills.

As the number of attendees is limited, I encourage you to register as soon as possible by completing the
attached form.

If you have any questions or require further information, please feel free to contact me via email or by
phone at 080-8080-3242.

Yours sincerely.
3/

Dear Mr. Thomas,

With the reference to your last email regarding the relocation of your headquarters, I’m writing to inform
you of two matters related to leasing a new office space.

Firstly, because of the current urgency in real estate market, it may take up to two weeks to find a
suitable location. However, I will provide with available options you as soon as possible.

Secondly, choosing an office in a suburban area could be a more cost-effective option. I have identified a
few potential spaces that I believe you may find appealing, and I will send you the details by Tuesday.

Additionally, a space within a department complex in the downtown area might also be ideal for your
needs. I have attached a list of currently available units for your consideration.

If you have any questions or require further information, don’t hesitate to contact to me by via or by
phone on 034-2324-5322.

Best regards.

4/

Dear Ms. Ramon,

Further to your email regarding the menu of our department’s annual party. I would like to share some
information that may assist with your planning.

Firstly, as this is the largest event of the year for our department, we would like the menu to be more
sophicated and appealing. While pricing is a consideration, we place greater importance on the quality
of service and presentation.

Secondly, we expect up to 100 attendees, so please ensure the food and beverage quantities are
appropriate. The guest list includes teachers, students and a few doctors. Our teachers and doctors
particularly enjoy wine, so we would greatly appreciate it if you could include wine and a selection of
non-alcoholic beverages as well.

Lastly, please provide a vegan option, as we have 10 guesta who follow a vegetarian diet.

If you have any problem, don’t hesitate to contact to me by via email or by phone on 304-2321-4242.

Thank you very much for your assistance.

Best regards.

Page 116/

Dear Mr. West,

Firstly, the concert will feature outstanding performances by the Seattle Symphony Orchestra, as well as
the talented rising star "Ella Rose." You won’t want to miss their performances!

Secondly, tickets are currently available for purchase online and at outlet. Make sure to grab yours early
to secure a spot, as we expect a great turnout!

Lastly, a selection of food trucks and beverage stands will be available during the concert. Enjoy
delicious snacks and refreshing drinks while you soak in the amazing music!

We looking forward to seeing you all there!

Best regards,

Page 128/

1/

Dear Mr. Robinson,

I’d like to begin by expressing my appreciation for your excellent service and the package you provided.
However, I would like to bring to your attention a few concerns regarding the Q-Telco GS3 that I have
encountered.

First of all, I find the size of the phone somewhat difficult to handle, particularly when making phone
calls. The small dimensions make it challenging to use comrtably, which affects my overall experience.

Additionally, I have noticed that the battery life does not last throughout the entire day which is a
significant inconvenience given the nature of my work. I frequently rely on my phone to stay in contact
with clients, so a longer battery life would be highly beneficial.

Thank you for your attention to this matter.

Best regards.

2/

Dear Mr. Jasper F,

I regret to inform you that an additional charge of $200 has been applied to your rental invoice because
we discovered two problems.

Firstly, the fuel tank was not refilled as agreed upon in the rental contract. As a result, a refueling fee has
been added to your final bill.

Secondly, we discovered damage to the vehicle’s left tail light, which will require repair. The cost of this
repair has also been included in the additional charge.

We kindly ask that you arrange payment at your earliest convenience to avoid any further delays.
Best regards.

3/

Dear Mr. Baker,

I hope this email finds you well.

Please allow me to explain the two main problems we have noted.

Firstly, we notice that you have been regularly parking in the staff parking area. We understand this may
be unintentional, and we kindly ask for your attention to this matter moving forward.

Secondly, we have noted that the use of our equipment has occasionally exceeded the designated time
limits. As these limits are clearly stated, we kindly ask that you adhere to them in the future to ensure
fair access for all.

Thank you for your understanding and cooperation.

Best regards,

4/

Dear Mr. Habibul A,

As a patron, I regret to tell you that I am disappointed about X3 Shelving Unit. I have two problems about
your product and service.

Firstly, the dimensions of the shelving unit are larger than your advertisement, which has unfortunately
made it unsuitable for installation in my car basement. I had taken careful measurements to purchasing
in order to avoid such issues, so this discrepancy was particularly disappointing.

Secondly, I found the intruction manual to be overly complex and time-consuming. For a better customer
experience, I would suggest providing clearer, more user-friendly assembly instructions in the future.

Thank you for your attention to these concerns. I hope my suggestions will be helpful for your
improvement.

Page 132/

Dear Ms. White,

I have bought your products many times and have always appreciated their quality, but this is the most
terrible experience. As you asked, I have a couple of problems with the dress which I bought from your
store last month.

Firstly, the product label indicated that the dress was machine-washable. Unfortunately, after following
the instruction and washing it accordingly, the dress shrank signidicantly and no longer fits me.

Secondly, the back zipper is extremely difficult to use and became rusted within just one week of use.
Lastly, I hope that you can improve your customer service because I tried to contact to your store
regarding these problems, but I did not receive any response until a month later.

Thank you for your attention to these concerns. I look forward to your response.

Sincerely.

Page 140/

Dear Ms. Posey,

I’m pleased to give you some advice about your trip to San Francisco and your participation in the
“Women in Literature” conference.

Firstly, please note that the conference coincides with Tourism Month in San Francisco. Therefore, I
highly recommend booking your accomodation well in advance. Additionally, it would be helpful to
notify your hotel about your need for an airport shuttle service, because a taxi can be difficult to find
during this busy period.

Secondly, our conference celebrates the traditional femal figures as portrayed in literary works. In
keeping with this theme, we’d greatly appreciate it if guests could wear traditional dress to the event.

Lastly, we will be hosting a talkshow the following day, which will feature a discussion on some of the
most renowned literary works from around the world. We sincerely look forward to your participation in
this event.

Don’t hesitate to contact to me by via email or by phone 452-4352-5565 if you have any questions or
require further information.

Best regards.

Page 141/

Dear Mr. Munster,

I’m pleased to assist you with the problem regarding the air-conditioning unit. To better understand and
resolve the problem, I’d appreciate it if you could provide me a detailed description of the issue you are
experiencing. In the meantime, I will give you a few common troubleshooting suggestions that may be
helpful.

Firstly, please check the remote control. If any of the buttons are stuck, the unit may not operate
correctly.

Secondly, you need to clean your air-condition regularly, a buildup of dust can cause the system to
malfunction or operate ineffienciently.

If these steps don’t resolve the problem, you may consider bringing the unit to our main service center
for professional inspection and repair.

I look forward to your response.

Page 144/

1/

Dear Ken M,

With reference to tomorrow’s departmental meeting. I have a couple of questions for matters you might
like to add to meeting’s agenda.

Firstly, I have observed that a lot of our staff members have a trouble of finding nearby parking, so a
disscussion on possible improvements or solutions regarding the parking area would be appreciated.

Additionally, there has been a noticeable decline in overall employee performance recently. I believe it
would be beneficial

I hope that my suggestions will be helpful.