You recently bought a smart watch from an
online store. A few days later, the store sent you
this message.
Dear customer,
Thank you for purchasing from our store. We’ve
received your complaint about the smart watch.
Could you please tell us exactly what the
problem is? Also, would you prefer to receive a
replacement or a full refund? Your feedback
helps us improve our service.
Customer Service Team
Task 1.1 - Informal Letter
Write a letter to your friend about your
experience.
Write about what happened and what you think
the company should do.
Write about 50 words.
Task 1.2 - Formal Letter
Write a letter to the customer service team.
[Link] the problem with the smartwatch and
[Link] them what action you would like them to
take.
Write 120-150 words.
Hey Tony,
You won’t believe what happened! I
bought a smart watch online last week,
and it completely stopped/crashed
working after a couple of days. The screen
just froze up and I couldn’t do anything
with that. I’ve already messaged the
store, and honestly, they should give me
my money back/provide me with a full
refund right away/immediately and
maybe apologize for the hassle.
Dear Customer Service team,
I am writing to express my dissatisfaction
with the smart watch that I purchased
from your online store. After a couple of
days of use, the watch’s screen went
completely blank for no reason and it’s
not responding to my commands at all.
Initially, it seemed to operate finely, but
after some time it crashed. Despite
following troubleshooting instructions in
the manual, such as recharging, replacing
the battery, they still didn’t work out.
Honestly, this problem has caused
considerable inconvenience since I rely on
the watch for my daily routine. Therefore,
I would prefer my money back as soon as
possible to buy one from another store.
I really look forward to your response and
please let me know about the further
steps of this process.
Yours faithfully/sincerely,
Nuri Islom.
You took part in a school talent show last week.
Now the school coordinator has sent you a
message.
Dear student,
Thank you for participating in the school talent
show. We would love to hear your feedback.
What did you enjoy most about the show? And
how do you think we could make it even better
next time?
The Coordinator
Task 1.1 - Informal Letter
Write a letter to a friend about the event. Say
what you enjoyed and what could be improved.
Write about 50 words.
Task 1.2 - Formal Letter
Write a letter to the coordinator. Share your
thoughts about the event and suggest
improvements.
Write 120-150 words.
Task 1.1 - Informal Letter
Write a letter to a friend about the event. Say
what you enjoyed and what could be improved.
Write about 50 words.
Hey Alex,
You won’t believe what happened! I took part in
a talent show held/organized in our school last
week. The most enjoyable thing about that show
was its lively atmosphere. I made a couple
friends too during the show. But the thing is that
they could improve the sound system
since/because it was off at times when the
children were on the stage. All in all, the event
was a real blast.
See you,
Nuri Islom.
Task 1.2 - Formal Letter
Write a letter to the coordinator. Share your
thoughts about the event and suggest
improvements.
Write 120-150 words.
Dear coordinator,
I am writing to express my appreciation for the
wonderful event organized in our school last
week. Indeed, it was such a well-organized
and lively event that every single participant
would absolutely enjoy.
When it comes to what I love most about that
talent show is its diversity. Plus, the atmosphere
was quite supportive so that no student felt left
behind during the show.
However, I noticed that the sound quality
fluctuated during several performances,which
affected the overall impression about the show. I
believe that the event could be further improved
by testing the microphones and speakers in
advance/beforehand. Possibly, you can arrange
a brief rehearsal for participants to avoid such
embarassing instances.
All in all/Overall, it was an inspiring experience to
be a part of this talent show and I will be eternally
grateful for that unforgettable event.
Yours sincerely,
Nuri Islom.