Leadership Competencies

Leadership: Applies leadership competencies to successfully execute strategy.

• VISIONING
Takes a long-term view and acts as a catalyst for organizational change; builds a shared
vision with others; influences others to translate vision into action; creates a compelling
and inspirational picture of the future
• ACTS WITH INTEGRITY
Creates a culture that fosters high standards of ethics; behaves in a fair and ethical
manner towards others; demonstrates high professional standards; handles confidential
and sensitive information with integrity; viewed as highly trustworthy; stands up for what is
right despite potential personal consequences; demonstrates consistency between words
and actions; honors commitments to others
• ACCOUNTABILITY
Holds self and others accountable for rules and responsibilities; can be relied upon to
ensure that projects within areas of responsibility are completed in a timely manner and
within budget; sets high standards for self and others; assigns clear accountability backed
by appropriate authority
• GETS RESULTS
Achieves strategic goals; delivers measurable results, on time and within budget;
translates ideas into concrete actions; champions initiatives beyond the scope of one’s
job; mobilizes resources and removes barriers for success; anticipates potential problems
and develops contingency plans to overcome them; works across organizational
boundaries, avoiding turf issues, and eliminating unnecessary work to achieve the desired
results; concentrates on outcomes rather than activities
• IDENTIFIES AND DEVELOPS TALENT
Develops leadership in others through coaching, mentoring, rewarding and guiding
employees; develops successors and talent pools for key positions
• TAKES INITIATIVE/RISK-TAKING
Creates a work environment that encourages creative thinking; designs and implements
new or cutting-edge programs/processes; challenges the status quo; recognizes
opportunities and takes action to achieve objectives; empowers others to take risks,
supports them when things go wrong and encourages them to learn from set-backs and
failures
• CHANGE MANAGEMENT
Understands process and issues inherent in change management and plans accordingly;
instills confidence and trust in others; coordinates resources across departments/units;
evaluates measures, project plans and deliverables for strategic alignment; acknowledges
individual’s responses to change and helps them adjust; Adapts unit goals and work plans
in response to internal and external forces that will impact the future effectiveness of the
unit
• THINKING SKILLS (ANALYTICAL, SYSTEMIC, CREATIVE)
Identifies and integrates the critical elements of a situation, making correct inferences from
data; breaks complex problems into component parts and organizes the parts in a
systematic way; uses innovation to develop novel solutions; can explain to others how to
understand and approach complicated problems
Business Knowledge/Organizational Acumen: Applies resources, customer needs, and
processes to make sound strategic and business decisions.

• STRATEGIC THINKING AND PLANNING

Formulates effective strategies consistent with the business; sees the big picture and
holds a long-term perspective; determines objectives and sets priorities; anticipates
potential threats or opportunities; aligns organization and department to support
organizational goals; drives the execution of strategic plans and monitors results
• MANAGES RESOURCES (HUMAN, FINANCIAL, TECHNICAL)
Assesses current and future staffing needs based on organizational goals and budget
realties; ensures staff are appropriately selected, developed, utilized, appraised and
rewarded; readily shares resources to support organization initiatives; understands key
financial indicators; uses cost-benefit thinking to set priorities; integrates technology into
the workplace to improve effectiveness and efficiency; understands the impact of
technological changes on the organization
• PROFESSIONAL KNOWLEDGE
Continually enhances knowledge and skills to keep abreast of industry changes,
developments and emerging issues; understands what it takes to be successful in this
business; has a thorough knowledge of organization’s mission, history, stakeholders and
customers
• PROBLEM SOLVING/DECISION MAKING
Develops new insights into situations and applies innovative solutions to make
organizational improvements; exercises good judgment by making sound and well-
informed decisions; is proactive; distinguishes between relevant and irrelevant information
to make logical decisions; effectively analyzes potential for risk and acts decisively; makes
breakthrough decisions based upon a mixture of analysis, wisdom, experience and
judgment; solicits input from individuals who can add significant value to the decision-
making process

Builds Relationships/Communication: Cultivates effective relationships to create a culture

that supports the department's and organization's goals and strategy.

• INFLUENCING SKILLS
Builds coalitions through give and take; gains cooperation from others to obtain
information and accomplish goals; collaborates across boundaries; recognizes which
battles are worth fighting for and when it is time to compromise; seeks to build internal and
external partnerships to better accomplish goals; invites other points of view; anticipates
the reactions and objections of others
• CONFLICT MANAGEMENT
Identifies and takes steps to prevent potential situations that could result in confrontations;
manages and resolves conflicts and disagreements in a positive and constructive manner
to minimize negative impacts
• LEVERAGES DIVERSITY
Recruits, develops and retains a diverse high quality workforce; leads and manages an
inclusive workplace that maximizes the talents of each person to achieve sound results;
respects, understands, values and seeks out individual differences to achieve the vision
and mission of the organization
• TEAM BUILDING
Inspires and guides others toward goal accomplishments; consistently develops and
sustains cooperative working relationships; fosters commitment, team spirit, pride and
 trust; shares leadership and helps the team become interdependent by facilitating
participation and group interaction
• TREATS OTHERS WITH RESPECT
Considers and responds appropriately to the needs, feelings and capabilities of different
people in different situations; is tactful, compassionate and sensitive; challenges others'
ideas without getting personal; follows through on commitments to others
• PRESENTS IDEAS EFFECTIVELY
Makes clear and convincing presentations to individuals and groups; listens effectively
and clarifies information as needed; shares relevant information and expectations openly,
honestly and in a timely fashion; targets presentations to the needs and level of the
audience; translates complex information into understandable, meaningful, relevant
language

Self-Management and Development: On-going development of skills and competencies to

lead the division and its strategies.

• TOLERANCE FOR AMBIGUITY

Takes changing priorities and new developments in stride, even in the face of ambiguity;
leads with a clear sense of priorities in a climate of uncertainty and change
• FLEXIBILITY
Is open to change and new information; adapts behavior and work methods in response to
new information, technology, changing conditions or unexpected obstacles; adjusts rapidly
to new situations warranting attention and resolution
• SELF-KNOWLEDGE AND DEVELOPMENT
Recognizes own strengths and weaknesses; seeks feedback from others; extracts
learning from failure
• LEARNS CONTINUOUSLY
Pursues self-development and opportunities to master new knowledge; applies new
knowledge; embraces new and diverse ideas; shares learning broadly