TECHVOC DEPARTMENT

Diploma in Tourism and Hospitality Management Technology

THC2: RISK MANAGEMENT AS APPLIED TO SAFETY SECURITY, AND SANITATION (OHS)

Preliminary Examination
SEPTEMBER, 2025

NAME: SCORE:
YEAR & SEC DATE:

I. Multiple Choice: Read each statement carefully and choose the letter that best describes the answer from the given choices below
each number. Write your answer on the space provided before each statement. 50 points

1. What does OHS stand for in the hospitality industry? 2. Which of the following best defines Risk Management?

A. Organizational Health System A. Avoiding all hazards completely

B. Occupational Health and Safety B. A process of identifying and controlling risks

C. Operational Hospitality Standards C. Delegating safety tasks to employees

D. Office Hazard Strategy D. Ignoring low-level risks

3. Which principle of risk management states that prevention is better 4. Which group is NOT directly part of risk reduction
than response? responsibility?

A. Continuous improvement A. Government

B. Shared responsibility B. Community

C. Proactive safety approach C. Private sector

D. Reactive response D. Tourists only

5. Which type of risk includes slips, trips, falls, and burns? 6. Which of the following describes health risks?

A. Physical A. Injuries caused by tools and equipment

B. Environmental B. Losses due to poor customer service

C. Health C. Hazards that affect physical well-being and exposure to

illness
D. Financial
D. Weather-related damages

7. Legal and compliance risks occur when: 8. Reputational risk refers to:

A. Employees violate company dress code A. Loss of credibility due to bad publicity

B. Labor, sanitation, or safety laws are not followed B. Risk of natural disasters

C. Equipment is properly maintained C. Unexpected operational costs

D. The business expands to new markets D. Government regulation changes

9. What is the main goal of Occupational Health and Safety (OHS)? 10. What does “risk identification” involve?

A. Reduce financial costs only A. Listing potential hazards that can affect operations

B. Protect guests, employees, and assets B. Ignoring unlikely risks

C. Increase business profits C. Hiring additional staff

D. Promote advertising campaigns D. Reviewing past marketing results

11. Why is prevention cheaper than response? 12. Which of the following is an example of an environmental
risk?
A. It reduces accidents and expensive recovery costs
A. Typhoon affecting hotel guests
B. It increases employee overtime
B. Employee misunderstanding orders
C. It delays incident response
C. Customer complaint about price
D. It removes the need for safety training
D. Power outage due to unpaid bills

13. A restaurant failed a sanitation inspection because of improper food 14. Which of the following best represents shared responsibility
handling. What type of risk is this? in risk reduction?

A. Health A. Only the owner ensures safety

B. Financial B. Employees, management, and government all play a role

C. Reputational C. Tourists are responsible for their own safety only

D. Legal D. Insurance covers all accidents

15. What happens when OHS standards are ignored? 16. What is the first step in conducting a risk assessment?

A. Fewer inspections occur A. Implement control measures

B. The business may face penalties or accidents B. Identify hazards

C. Customer loyalty increases C. Review and monitor

D. Productivity improves D. Train staff

17. Why is teamwork important in risk management? 18. A waiter slips on a wet floor near the kitchen. Which control
measure should be implemented first?
A. It divides blame when accidents happen
A. Conduct a staff meeting
B. It promotes shared vigilance and quick response
B. Place a caution sign and dry the area immediately
C. It reduces communication
C. Report to the city hall
D. It avoids the need for supervision
D. File an insurance claim

19. A hotel manager checks fire exits weekly and updates safety logs. 20. A storm warning has been issued for your resort. What is
What principle does this reflect? the best initial action?

A. Continuous monitoring A. Continue normal operations

B. Risk elimination B. Prepare an emergency plan and brief guests

C. Legal compliance C. Wait until damage occurs

D. Emergency evacuation D. Ignore minor warnings

21. Which situation shows a financial risk? 22. A restaurant staff notices exposed wires in the kitchen.
What should be done?
A. Typhoon damages resort roof
A. Report and repair immediately
B. Poor sales due to bad reputation
B. Ignore until inspection
C. Increase in employee salary
C. Cover it with tape temporarily
D. Guests complaining about taste of food
D. Continue working as usual

23. A guest posts a negative review about food safety. What risk type is 24. A resort introduces safety training programs for staff. What
affected? kind of approach is this?

A. Legal A. Reactive

B. Financial B. Preventive

C. Reputational C. Neglectful

D. Environmental D. Passive

25. Which of the following best promotes workplace safety culture? 26. What is the main purpose of risk analysis?

A. Strictly punishing employees A. To understand the nature and level of risk

B. Open communication and regular safety meetings B. To eliminate all hazards permanently

C. Ignoring minor accidents C. To assign employees to risks

D. Focusing only on profit D. To transfer risks to insurance

27. What are the two key components of risk analysis? 28. Which step comes after identifying hazards in risk
assessment?
A. Likelihood and Impact
A. Determine who may be harmed
B. Cost and Benefit
B. Evaluate control effectiveness
C. Time and Budget
C. Create new policies
D. Hazard and Control
D. Ignore low-risk hazards

29. Which of the following best defines risk evaluation? 30. A threat is best described as:

A. Comparing analyzed risks against set criteria to prioritize them A. A weakness in a system

B. Listing hazards only B. A potential event that may cause harm

C. Documenting incidents after accidents occur C. A control measure

D. Avoiding all risky situations D. A safety policy

31. A vulnerability refers to: 32. Risk assessment combines which steps?
A. A natural disaster

B. A weakness that a threat can exploit A. Identification, analysis, and evaluation

C. A person exposed to risk B. Inspection, control, and repair

D. An external opportunity C. Planning, budgeting, and reporting

D. Insurance, auditing, and marketing

33. A risk matrix shows: 34. Which color often represents high risk in a risk matrix?

A. The relationship between likelihood and impact A. Green

B. Company hierarchy B. Yellow

C. Employee duties C. Orange or Red

D. Financial records D. Blue

35. What is the goal of threat and vulnerability assessments? 36. Why should risk assessments be regularly reviewed?

A. To identify and prioritize potential risks A. To ensure control measures remain effective

B. To create advertising plans B. To increase paperwork

C. To increase staff performance C. To satisfy auditors

D. To reduce customer complaints D. To reduce staff responsibility

37. If a company has low risk appetite, it means: 38. Why are quantitative methods useful in risk analysis?

A. It accepts only minimal risks A. They use measurable data to assess probability and impact

B. It takes many high risks B. They rely on emotions

C. It ignores minor hazards C. They ignore data

D. It prioritizes profit over safety D. They only apply to small businesses

39. Which best describes risk prioritization? 40. Why is data collection important in risk analysis?

A. Ranking risks based on significance and urgency A. It provides factual evidence for better decision-making

B. Listing all risks alphabetically B. It increases workload unnecessarily

C. Ignoring minor risks C. It replaces management decisions

D. Scheduling meetings about risks D. It hides system weaknesses

41. In threat assessment, what is the main goal? 42. Why is understanding vulnerabilities essential?

A. To identify external events that could cause harm A. It reveals weak points that threats could exploit

B. To study internal weaknesses B. It makes the system slower

C. To test employee skills C. It helps increase customer visits

D. To reduce productivity D. It replaces the need for training

43. A hotel’s data system has weak passwords, making it easy for 44. A typhoon warning was issued for a coastal resort. The
hackers to access records. What type of vulnerability is this? manager decides to brief staff, secure property, and update
guests. What process is shown?
A. Cybersecurity weakness
A. Risk analysis and control
B. Environmental threat
B. Financial evaluation
C. Financial loss
C. Service recovery
D. Health hazard
D. Operational expansion

45. In a risk matrix, a “Likely” event with “Major” impact would be 46. If a hotel fails to update safety protocols after multiple
categorized as: incidents, what is the consequence?

A. High risk A. Increased vulnerability and exposure

B. Medium risk B. Reduced risk

C. Low risk C. Improved reputation

D. Negligible D. Better compliance

47. A café analyzes customer accidents and finds wet floors as the top 48. During evaluation, a manager compares risks to determine
cause. What should management do first? which are tolerable. What process is being applied?

A. Install warning signs and anti-slip mats A. Risk evaluation

B. Wait for more data B. Risk identification

C. Punish employees C. Threat analysis

D. Close temporarily D. Data monitoring

49. A tour operator trains guides for emergency first aid. What risk 50. A business determines that a “possible” but “catastrophic”
management approach is this? event needs immediate attention. What action should be
taken?
A. Preventive and preparedness measure
A. Implement urgent risk treatment
B. Reactive measure
B. Ignore it
C. Cost-saving technique
C. Delay until next month
D. None of the above
D. Transfer responsibility