Interaction ID: 27430124
Conversation Between:
Customer Name: Seamogetswe
Agent Name: Precious
Started: 10/6/2025, 9:32:48 AM
Ended: 10/6/2025, 10:11:47 AM
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[10/6/2025, 9:32:48 AM] from: Athena™ :: Please select an option below
[10/6/2025, 9:32:55 AM] from: Seamogetswe :: Deposits
[10/6/2025, 9:32:55 AM] from: Athena™ :: Please select an option below
[10/6/2025, 9:32:58 AM] from: Seamogetswe :: Made a deposit and it's not showing on
my account
[10/6/2025, 9:32:58 AM] from: Athena™ :: Which method did you use
[10/6/2025, 9:33:01 AM] from: Seamogetswe :: Orange-Money
[10/6/2025, 9:33:01 AM] from: Athena™ :: Please enter the amount deposited
[10/6/2025, 9:33:10 AM] from: Seamogetswe :: 47
[10/6/2025, 9:33:10 AM] from: Athena™ :: When was this deposit made?
[10/6/2025, 9:33:15 AM] from: Seamogetswe :: Today
[10/6/2025, 9:33:15 AM] from: Athena™ :: Do you have a clear copy of the proof of
deposit for this transaction with you?
[10/6/2025, 9:33:22 AM] from: Seamogetswe :: Yes
[10/6/2025, 9:33:22 AM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[10/6/2025, 9:43:23 AM] from: Seamogetswe :: Customer has disconnected.
[10/6/2025, 9:44:21 AM] from: Seamogetswe :: Customer has connected.
[10/6/2025, 9:46:53 AM] from: Seamogetswe :: Customer has disconnected.
[10/6/2025, 9:51:00 AM] from: Seamogetswe :: Customer has connected.
[10/6/2025, 9:52:14 AM] from: Seamogetswe :: Customer has disconnected.
[10/6/2025, 9:53:27 AM] from: Precious :: Welcome to Betway Botswana, your #1
betting site. You are chatting to Precious.
[10/6/2025, 9:54:15 AM] from: Precious :: I have seen your query [Link]
[10/6/2025, 9:54:23 AM] from: Precious :: Seamogetswe, Kindly share with us a
screenshot of the transaction reference ID received as sms from your mobile service
provider
[10/6/2025, 9:58:40 AM] from: Seamogetswe :: Customer has connected.
[10/6/2025, 10:01:29 AM] from: Precious :: I haven't heard from you in some time.
Are we still connected? 🥺
[10/6/2025, 10:01:42 AM] from: Seamogetswe :: Yes
[10/6/2025, 10:01:42 AM] from: Seamogetswe :: attachment: Screenshot_20251006-
[Link]
[10/6/2025, 10:01:42 AM] from: Seamogetswe :: attachment: Screenshot_20251006-
[Link]
[10/6/2025, 10:01:54 AM] from: Precious :: Thank you. Please hold for me whilst I
have a look at your account.
[10/6/2025, 10:05:31 AM] from: Precious :: Thank you for holding Seamogetswe and
Sorry about what you have experienced, this specific issue occurs when the accepted
transaction response from a 3rd party processor such as (Orange Money) and does not
reach your Betway account and we know how frustrating that can be, especially when
you're in the middle of a game.
Kindly note our banking department can credit your account within 24 hours; however
from my side, I will do my best to see if I can speed the process so your account
can be credited before the mentioned time
[10/6/2025, 10:06:33 AM] from: Seamogetswe :: Thanks,
[10/6/2025, 10:07:47 AM] from: Seamogetswe :: Is the transaction showing,at your
side ?
[10/6/2025, 10:08:53 AM] from: Precious :: Kindly advise if you use
the 26775723002, to make your deposit?Seamogetswe
[10/6/2025, 10:09:21 AM] from: Seamogetswe :: Yes
[10/6/2025, 10:10:32 AM] from: Precious :: Seamogetswe,Please allow 24hrs as
advised above for the funds to be credited into your account ,
[10/6/2025, 10:10:36 AM] from: Precious :: Apologies for the inconvenience.
[10/6/2025, 10:11:06 AM] from: Seamogetswe :: Thanks Precious
[10/6/2025, 10:11:22 AM] from: Precious :: Please stay on the chat to complete the
survey once I have ended the interaction in order to rate the service I have
provided.
5-star() rating being Excellent and 1() star being Poor.
This rating is directed to me alone.
Your feedback and opinion based on your experience is important to us.😊
[10/6/2025, 10:11:33 AM] from: Precious :: You are welcome,Seamogetswe
[10/6/2025, 10:11:38 AM] from: Precious :: Have a great day and thank you for your
patronage. All the best with your betting and goodbye for now.😇
[10/6/2025, 10:11:47 AM] Notice :: Alert: Never share your login details or allow
others to bet on your behalf. Protect your account & keep your betting activity
secure
[10/6/2025, 10:11:48 AM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you? A 1* star rating is Poor and a
5***** star rating is Excellent
[10/6/2025, 10:12:23 AM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
A 1* star rating is Highly Unlikely and a 5***** star rating is Highly Likely
[10/6/2025, 10:13:23 AM] from: Athena™ :: Interaction Transcript
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