Hotel management study notes pdf

Hotel management study notes. Hotel management textbooks.

Hotel management handbook pdf. Hotel management pdf notes.

FUNDAMENTALS OF THE HOTEL AND CATERING INDUSTRY Staying Away from Home: • The Importance of Hotels • Travel & Hotels • Two Centuries of Hotel-keeping • Hotels in the Total Accommodation Market • Hotel Location • Types of Hotels Hotel Products & Markets: • The Hotel as a Total Market Concept • Hotel Facilities & Services as
Products • Hotel Accommodation Markets • Hotel Catering Markets • Hotel Demand Generating Sources • Hotel Market Areas • Hotel Market Segmentation • Buying & Paying for Hotel Services • Hotel Marketing Orientation Hotel Policies, Philosophies & Strategies: • Objectives & Policies • General & Sectional Policies • Policy Formulation,
Communication & Review • Hotel Philosophies • Hotel Plans & Strategies • The Framework of Hotel Management Rooms & Beds: • Room Sales • Guest Accounts • Mail & Other Guest Services • Uniformed Services • Hotel Housekeeping • Organisation & Staffing • Accounting & Control Food & Drink: • The Food Cycle • The Beverage Cycle •
Hotel Restaurants • Hotel Bars • Room Service • Functions • Food & Beverage Support Services • Organisation & Staffing • Accounting & Control Miscellaneous Guest Services: • Guest Telephones • Guest Laundry • Rentals & Concessions – Other Income • Accounting & Control Hotel Organisation: • Rooms • Food & Beverages • Miscellaneous
Guest Services • Hotel Support Services • The Management Structure • Organisational Structure of a Large Hotel • Accounting & Control Hotel Staffing: • Determinants of Hotel Staffing • Numbers & Payroll • Hotel Products & Staffing • Organisation of the Personnel Function • Organisation of Training • Functions of the Training Division
Productivity in Hotels: • Measures of Labour Productivity • Physical Measures • Financial Measures – Sales & Payroll • Physical/Financial Measures – Sales Per Employee • Productivity Measures – Value Added Approach • Some Ways to Higher Productivity • Productivity Standards • Computers in Hotels Marketing: • From Product to Sales to
Marketing • The Marketing Concept • Special Features of Hotel Marketing • The Marketing Cycle • Marketing Resources • Hotels in the Total Tourist Product Property Ownership & Management: • Property Ownership • Property Operation & Maintenance Energy Finance & Accounts: • The Hotel Balance Sheet • Balance Sheet Ratios & Analysis •
The Hotel Profit & Loss Statement • Profit & Loss Ratios & Analysis • Hotel Operating Profit • Balance Sheet & Profit & Loss Relationships • Liquidity Ratios The Small Hotel: • Products & Markets • Ownership & Finance • Organisation & Staffing • Accounting & Control • The Future of the Small Hotel Hotel Groups: • Advantages of Groups Page 7
and 8: CONTENTSPreface xiContributors xiiiPage 10 and 11: viiiContentschapter 7MARKETING AND Page 13 and 14: PREFACEAs Denney would tell you, thPage 15 and 16: CONTRIBUTORSJe’anna Abbott, UnivePage 17: ContributorsxvRaymond S. SchmidgallPage 20 and 21: xviiiAcknowledgmentsMacintosh to soPage 22 and 23: 2 Chapter 1
Overviewand its childrPage 24 and 25: 4 Chapter 1 Overviewmay be seen asPage 26 and 27: 6 Chapter 1 Overview THE DEVELOPMEPage 28 and 29: 8 Chapter 1 Overview THE DEVELOPMEPage 30 and 31: 10 Chapter 1 Overviewmust be raisePage 32 and 33: 12 Chapter 1 OverviewThe developerPage 34 and 35: 14 Chapter 1 Overview1.3 HOW
WELL Page 36 and 37: 16 Chapter 1 Overviewsegmented, brPage 38 and 39: Table 1.1Hospitality Structures andPage 40 and 41: 20 Chapter 1 OverviewIn contrast, Page 42 and 43: 22 Chapter 1 OverviewThe bellpersoPage 44 and 45: 24 Chapter 1 Overviewboats, punch Page 46 and 47: 26 Chapter 1 Overview HUMAN RESOURPage 48 and 49: 28
Chapter 1 Overvieware being reiPage 50 and 51: 30 Chapter 1 Overviewdiscussed belPage 52 and 53: 32 Chapter 1 OverviewTable 1.4NumbPage 54 and 55: 34 Chapter 1 OverviewTable 1.7MarkPage 56 and 57: 36 Chapter 1 Overviewthus increasiPage 58 and 59: 38 Chapter 1 OverviewTable 1.8TradPage 60 and 61: 40 Chapter 1
OverviewdifferentiatePage 62 and 63: 42 Chapter 1 Overviewcompanies in Page 64 and 65: Table 1.10 Portfolio Composition ofPage 66 and 67: 46 Chapter 1 Overviewthe article wPage 68 and 69: 48 Chapter 1 Overviewcustomer knowPage 70 and 71: 50 Chapter 1 Overviewify that all Page 72 and 73: 52 Chapter 1 Overviewconsumer can Page 74 and
75: 54 Chapter 1 OverviewTable 1.12MosPage 76 and 77: 56 Chapter 1 Overviewother resort Page 78 and 79: 58 Chapter 1 Overview16.6 [Link] 80 and 81: 60 Chapter 1 Overviewservice and sPage 82 and 83: 62 Chapter 1 Overview Day SpasDay Page 84 and 85: 64 Chapter 1 Overviewbody contouriPage 86 and 87: 66 Chapter 1
OverviewBreakeven wasPage 88 and 89: 68 Chapter 1 OverviewSUGGESTED REAPage 90 and 91: 70 Chapter 2 OrganizationHotel orgPage 92 and 93: 72 Chapter 2 Organization Staff FuPage 94 and 95: 74 Chapter 2 Organizationin separaPage 96 and 97: 76 Chapter 2 Organizationneeded toPage 98 and 99: 78 Chapter 2 OrganizationFigure [Link]
100 and 101: 80 Chapter 2 Organizationwhich, inPage 102 and 103: 82 Chapter 2 OrganizationA functioPage 104 and 105: 84 Chapter 2 Organization• To hePage 106 and 107: 86 Chapter 2 OrganizationHotels arPage 108 and 109: 88 Chapter 2 Organization• Our aPage 110 and 111: 90 Chapter 3 General Managers: A VPage 112 and 113: 92 Chapter
3 General Managers: A VPage 114 and 115: 94 Chapter 3 General Managers: A VPage 116 and 117: 96 Chapter 3 General Managers: A VPage 118 and 119: 98 Chapter 3 General Managers: A VPage 120 and 121: 100 Chapter 3 General Managers: A Page 122 and 123: 102 Chapter 3 General Managers: A Page 124 and 125: 104 Chapter 3 General
Managers: A Page 126 and 127: 106 Chapter 3 General Managers: A Page 128 and 129: 108 Chapter 3 General Managers: A Page 130 and 131: 110 Chapter 3 General Managers: A Page 132 and 133: 112 Chapter 3 General Managers: A Page 134 and 135: 114 Chapter 3 General Managers: A Page 136 and 137: 116 Chapter 3 General Managers: A
Page 138 and 139: 118 Chapter 3 General Managers: A Page 140 and 141: 120 Chapter 3 General Managers: A Page 142 and 143: 122 Chapter 4 Operations: RoomsresPage 144 and 145: 124 Chapter 4 Operations: Rooms4.2Page 146 and 147: 126 Chapter 4 Operations: Rooms•Page 148 and 149: 128 Chapter 4 Operations: Rooms4:0Page 150 and
151: 130 Chapter 4 Operations: RoomsAt Page 152 and 153: 132 Chapter 4 Operations: RoomsdevPage 154 and 155: 134 Chapter 4 Operations: RoomsrooPage 156 and 157: 136 Chapter 4 Operations: Roomson Page 158 and 159: 138 Chapter 4 Operations: Rooms GRPage 160 and 161: 140 Chapter 4 Operations: RoomschaPage 162 and 163: 142
Chapter 4 Operations: RoomsTabPage 164 and 165: 144 Chapter 4 Operations: Rooms(FrPage 166 and 167: 146 Chapter 4 Operations: RoomsFinPage 168 and 169: 148 Chapter 4 Operations: RoomsTodPage 170 and 171: 150 Chapter 4 Operations: RoomswhaPage 172 and 173: 152 Chapter 4 Operations: RoomsregPage 174 and 175: 154 Chapter 4
Operations: RoomsrepPage 176 and 177: 156 Chapter 4 Operations: RoomsguePage 178 and 179: 158 Chapter 4 Operations: RoomsTo Page 180 and 181: 160 Chapter 4 Operations: RoomsreaPage 182 and 183: 162 Chapter 4 Operations: Rooms4.8Page 184 and 185: 164 Chapter 4 Operations: RoomsSUGPage 187 and 188: chapter
fiveOPERATIONS:HOUSEKEEPINGPage 189 and 190: Section 5.1 Introduction 169view oPage 191 and 192: Section 5.1 Introduction 171makingPage 193 and 194: Section 5.2 A Day in the Life of aPage 195 and 196: Section 5.3 Housekeeping OrganizatPage 197 and 198: Section 5.3 Housekeeping OrganizatPage 199 and 200: Section 5.3
Housekeeping OrganizatPage 201 and 202: Section 5.3 Housekeeping OrganizatPage 203 and 204: Section 5.3 Housekeeping OrganizatPage 205 and 206: Section 5.3 Housekeeping OrganizatPage 207 and 208: Section 5.3 Housekeeping OrganizatPage 209 and 210: Section 5.4 On Being an Executive Page 211 and 212: Section 5.5 The Hotel
Engineering Page 213 and 214: Section 5.5 The Hotel Engineering Page 215 and 216: Section 5.5 The Hotel Engineering Page 217 and 218: Section 5.5 The Hotel Engineering Page 219 and 220: Section 5.6 The Engineering DepartPage 221 and 222: Table 5.4Profile of Respondentsn %JPage 223 and 224: Section 5.6 The Engineering DepartPage 225
and 226: Section 5.7 The Legal Environment Page 227 and 228: Section 5.7 The Legal Environment Page 229 and 230: Section 5.7 The Legal Environment Page 231 and 232: Section 5.7 The Legal Environment Page 233 and 234: Section 5.7 The Legal Environment Page 235 and 236: Section 5.7 The Legal Environment Page 237 and 238: Section 5.8
Asphalt Jungle 2175.8 Page 239 and 240: Section 5.8 Asphalt Jungle 219all Page 241 and 242: Section 5.8 Asphalt Jungle 2211. APage 243 and 244: Section 5.8 Asphalt Jungle 223ceilPage 245 and 246: Section 5.8 Asphalt Jungle 225storPage 247 and 248: Section 5.9 Workplace Violence in Page 249 and 250: Section 5.9 Workplace Violence in Page
251 and 252: Section 5.10 Case Study: HousekeepPage 253 and 254: Section 5.10 Case Study: HousekeepPage 255 and 256: chapter sixFOOD ANDBEVERAGE DIVISIOPage 257 and 258: Section 6.1 Introduction 237naghanPage 259 and 260: Section 6.2 Managing Food and BevePage 261 and 262: Section 6.2 Managing Food and BevePage 263 and
264: Section 6.2 Managing Food and BevePage 265 and 266: Section 6.2 Managing Food and BevePage 267 and 268: Section 6.2 Managing Food and BevePage 269 and 270: Section 6.2 Managing Food and BevePage 271 and 272: Section 6.3 As I See It: Hotel DirPage 273 and 274: Section 6.4 Best Practices in FoodPage 275 and 276: Section 6.4
Best Practices in FoodPage 277 and 278: Section 6.4 Best Practices in FoodPage 279 and 280: Section 6.4 Best Practices in FoodPage 281 and 282: Section 6.4 Best Practices in FoodPage 283 and 284: Section 6.4 Best Practices in FoodPage 285 and 286: Section 6.5 Strategic Alliances BePage 287 and 288: Section 6.5 Strategic Alliances BePage 289
and 290: Section 6.5 Strategic Alliances BePage 291 and 292: Section 6.5 Strategic Alliances BePage 293 and 294: Section 6.5 Strategic Alliances BePage 295 and 296: Section 6.5 Strategic Alliances BePage 297 and 298: Section 6.5 Strategic Alliances BePage 299 and 300: Section 6.5 Strategic Alliances BePage 301 and 302: Section 6.5 Strategic
Alliances BePage 303 and 304: Section 6.6 Contemporary Hotel CatPage 305 and 306: Section 6.6 Contemporary Hotel CatPage 307 and 308: Section 6.7 A Day in the Life of aPage 309 and 310: Section 6.7 A Day in the Life of aPage 311 and 312: Section 6.8 The Organization and MPage 313 and 314: Section 6.8 The Organization and MPage 315 and
316: Section 6.8 The Organization and MPage 317 and 318: Section 6.8 The Organization and MPage 319 and 320: Section 6.10 Case Study: Outside tPage 321 and 322: Section 6.10 Case Study: Outside tPage 323 and 324: chapter sevenMARKETING ANDASSOCIATEPage 325 and 326: Section 7.2 Building Market LeaderPage 327 and 328: Section
7.2 Building Market LeaderPage 329 and 330: Section 7.2 Building Market LeaderPage 331 and 332: Section 7.2 Building Market LeaderPage 333 and 334: Section 7.2 Building Market LeaderPage 335 and 336: Section 7.2 Building Market LeaderPage 337 and 338: Section 7.2 Building Market LeaderPage 339 and 340: Section 7.2 Building Market
LeaderPage 341 and 342: Section 7.3 Consumer Decision RulePage 343 and 344: Section 7.3 Consumer Decision RulePage 345 and 346: Section 7.3 Consumer Decision RulePage 347 and 348: Section 7.3 Consumer Decision RulePage 349 and 350: Section 7.3 Consumer Decision RulePage 351 and 352: Section 7.3 Consumer Decision RulePage 353
and 354: Section 7.3 Consumer Decision RulePage 355 and 356: Section 7.4 Hotel Pricing 335and yPage 357 and 358: Section 7.4 Hotel Pricing 337tion Page 359 and 360: Section 7.4 Hotel Pricing 339tion Page 361 and 362: Section 7.4 Hotel Pricing 341ward Page 363 and 364: Section 7.4 Hotel Pricing 343analyPage 365 and 366: Section 7.5 A Day
in the Life of aPage 367 and 368: Section 7.5 A Day in the Life of aPage 369 and 370: Section 7.6 Hotel Sales OrganizatiPage 371 and 372: Section 7.6 Hotel Sales OrganizatiPage 373 and 374: Section 7.7 Putting the Public in Page 375 and 376: Section 7.7 Putting the Public in Page 377 and 378: Section 7.7 Putting the Public in Page 379 and 380:
Section 7.7 Putting the Public in Page 381 and 382: Section 7.8 Mini Case: Revamping tPage 383: Section 7.8 Mini Case: Revamping tPage 386 and 387: 366 Chapter 8 Financial Control anPage 388 and 389: 368 Chapter 8 Financial Control anPage 390 and 391: Table 8.1 Level of EducationLevel oPage 392 and 393: 372 Chapter 8 Financial Control
anPage 394 and 395: 374 Chapter 8 Financial Control anPage 396 and 397: 376 Chapter 8 Financial Control anPage 398 and 399: 378 Chapter 8 Financial Control anPage 400 and 401: 380 Chapter 8 Financial Control anPage 402 and 403: 382 Chapter 8 Financial Control anPage 404 and 405: 384 Chapter 8 Financial Control anPage 406 and 407:
386 Chapter 8 Financial Control anPage 408 and 409: 388 Chapter 8 Financial Control anPage 410 and 411: 390 Chapter 8 Financial Control anPage 412 and 413: 392 Chapter 8 Financial Control anPage 414 and 415: 394 Chapter 8 Financial Control anPage 416 and 417: 396 Chapter 8 Financial Control anPage 418 and 419: 398 Chapter 8 Financial
Control anPage 420 and 421: 400 Chapter 8 Financial Control anPage 422 and 423: 402 Chapter 8 Financial Control anPage 424 and 425: 404 Chapter 8 Financial Control anPage 426 and 427: 406 Chapter 8 Financial Control anPage 428 and 429: 408 Chapter 8 Financial Control anPage 430 and 431: 410 Chapter 8 Financial Control anPage 432 and
433: 412 Chapter 8 Financial Control anPage 434 and 435: 414 Chapter 8 Financial Control anPage 436 and 437: 416 Chapter 9 Human Resources PoliPage 438 and 439: 418 Chapter 9 Human Resources PoliPage 440 and 441: 420 Chapter 9 Human Resources PoliPage 442 and 443: 422 Chapter 9 Human Resources PoliPage 444 and 445: 424
Chapter 9 Human Resources PoliPage 446 and 447: 426 Chapter 9 Human Resources PoliPage 448 and 449: 428 Chapter 9 Human Resources PoliPage 450 and 451: 430 Chapter 9 Human Resources PoliPage 452 and 453: 432 Chapter 9 Human Resources PoliPage 454 and 455: 434 Chapter 9 Human Resources PoliPage 456 and 457: 436 Chapter 9
Human Resources PoliPage 458 and 459: 438 Chapter 9 Human Resources PoliPage 460 and 461: 440 Chapter 9 Human Resources PoliPage 462 and 463: 442 Chapter 9 Human Resources PoliPage 464 and 465: 444 Chapter 9 Human Resources PoliPage 466 and 467: 446 Chapter 9 Human Resources PoliPage 468 and 469: 448 Chapter 9 Human
Resources PoliPage 470 and 471: 450 Chapter 9 Human Resources PoliPage 472 and 473: 452 Chapter 9 Human Resources PoliPage 474 and 475: Table 9.2(Continued)Traditional PraPage 476 and 477: 456 Chapter 9 Human Resources PoliPage 478 and 479: 458 Chapter 9 Human Resources PoliPage 481 and 482: INDEXAccess control, 221,
223AccessPage 483 and 484: Index 463Business structure(s). SeePage 485 and 486: Index 465determining the best, 131iPage 487 and 488: Index 467and the chief financial exPage 489 and 490: Index 469and equity investment fundPage 491 and 492: Index 471”Total Rewards” loyaltPage 493 and 494: Index 473committees and hotel, 83-8Page 495
and 496: Index 475Return on investment:attenPage 497 and 498: Index 477Swimming pool(s):attendant