Sophia (1/17/2023, 11:36:24 AM): Hi, I'm Sophia the chatbot!
😊
Sophia (1/17/2023, 11:36:25 AM): I'll be happy to help you today. To get started,
I'll just need some info. You can click here for all the details about how your
info is safe with me: [Link]
Sophia (1/17/2023, 11:36:27 AM): If your set is missing pieces, and you’d like to
order free replacements, head over to [Link]/service/replacementparts.
Sophia (1/17/2023, 11:36:28 AM): Ready? Here we go! Can I get your first name?
You (1/17/2023, 11:36:32 AM): Isaiah
Sophia (1/17/2023, 11:36:34 AM): Thanks, Isaiah! Can I also have your email address
in case we need to follow up with you later?
You (1/17/2023, 11:36:45 AM): littlespecial0448@[Link]
Sophia (1/17/2023, 11:36:47 AM): Awesome! What can I help you with today?
You (1/17/2023, 11:37:34 AM): I ordered something a while ago but when it didn’t
come, I canceled it and was refunded my money. But I have been charged again and I
can’t track the order.
Sophia (1/17/2023, 11:37:36 AM): I'm sorry your order was canceled. You may still
see a pending charge for a short time, but that’ll disappear on it’s own. You can
check with your card provider for more details.
Sophia (1/17/2023, 11:37:38 AM): You should have recieved an email letting you know
why your order was canceled and what to do next.
Sophia (1/17/2023, 11:37:39 AM): In the subject line of that email, there's a code
starting with the letter 'E'. Which of these codes did you receive?
Sophia (1/17/2023, 11:37:41 AM): Menu Options:
E1
E6
E8
E11
Other
Didn't receive an email
You (1/17/2023, 11:38:30 AM): Didn't receive an email
Sophia (1/17/2023, 11:38:32 AM): OK, I'll just need to pass you to one of my
friends in Customer Service. Sound good?
Sophia (1/17/2023, 11:38:34 AM): Menu Options:
Talk to a LEGO expert
Start again
You (1/17/2023, 11:38:36 AM): Talk to a LEGO expert
Sophia (1/17/2023, 11:38:39 AM): OK! Would you like to chat now or send an email?
Sophia (1/17/2023, 11:38:40 AM): Menu Options:
Send an email
Chat now
You (1/17/2023, 11:38:42 AM): Chat now
Sophia (1/17/2023, 11:38:43 AM): Sounds great, Isaiah! Can I have your last name?
You (1/17/2023, 11:38:49 AM): Mackey Wright
Sophia (1/17/2023, 11:38:51 AM): Thanks! Can I have your full billing address?
Don't forget the street address and ZIP or postal code, so we're sure it's the
right place. 🏡
You (1/17/2023, 11:39:11 AM): 134 Fort Worth Avenue, Kannapolis, NC, 28083
Sophia (1/17/2023, 11:39:13 AM): Is littlespecial0448@[Link] the best email to
use? 📧 If not, please type the new one now.
Sophia (1/17/2023, 11:39:14 AM): Menu Options:
That's the best one
You (1/17/2023, 11:39:15 AM): That's the best one
Sophia (1/17/2023, 11:39:17 AM): Excellent, thanks. Nearly done. What's your order
number? 📦 LEGO order numbers should begin with a 'T' or a '3.'
Sophia (1/17/2023, 11:39:19 AM): Menu Options:
I don't have it
You (1/17/2023, 11:39:22 AM): I don't have it
Sophia (1/17/2023, 11:39:24 AM): Do you need to change any of the info you entered?
Sophia (1/17/2023, 11:39:25 AM): Menu Options:
I need to change something
I'm all set
You (1/17/2023, 11:39:27 AM): I'm all set
Sophia (1/17/2023, 11:39:29 AM): Are there any more details that you think we
should know?
You (1/17/2023, 11:40:08 AM): The charge was $32.04 and I was purchasing the 2 Fast
2 Furious Nissan Skyline that released on New Years Day.
Sophia (1/17/2023, 11:40:12 AM): Great! Hang tight. A real-life actual person is on
the way.
MaRina (1/17/2023, 11:40:31 AM): Hi! My name is MaRina. Let me catch up on your
chat so far - I’ll just be a minute.
MaRina (1/17/2023, 11:41:55 AM): Thank you for the information! I'll take a look.
One moment please.
MaRina (1/17/2023, 11:46:35 AM): Do you have the order number available of the
order that was cancelled?
You (1/17/2023, 11:47:24 AM): No
MaRina (1/17/2023, 11:49:54 AM): Is there another email address that may have been
used? I'm unable to pull the information from the email you've provided above.
You (1/17/2023, 11:50:33 AM): No, that is the only email I have used on this
website.
MaRina (1/17/2023, 11:51:08 AM): Thank you. I'll reach out to the order team. One
moment please.
MaRina (1/17/2023, 11:55:59 AM): May I have your address to confirm with the order
team, please?