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IndSMART App: Seamless Banking Solutions

The document discusses the concept of omnichannel banking, which integrates various banking channels to provide a seamless customer experience. It highlights features of the IndSMART platform tailored for different user groups, including employed professionals, housewives, students, senior citizens, and farmers, showcasing services like e-Term Deposits, bill payments, and loan applications. Additionally, it mentions unique features of IndSMART such as customizable dashboards and graphical insights for spending analysis.

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kapil dev
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53 views11 pages

IndSMART App: Seamless Banking Solutions

The document discusses the concept of omnichannel banking, which integrates various banking channels to provide a seamless customer experience. It highlights features of the IndSMART platform tailored for different user groups, including employed professionals, housewives, students, senior citizens, and farmers, showcasing services like e-Term Deposits, bill payments, and loan applications. Additionally, it mentions unique features of IndSMART such as customizable dashboards and graphical insights for spending analysis.

Uploaded by

kapil dev
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

An Omnichannel banking experience across platforms

Change Management & Digital Adoption


omnichannel
Omnichannel in banking refers to the
integration of various channels, such as
online, mobile, in-person, and digital
assistants, to provide customers with a
seamless banking experience. It allows
customers to access their accounts and
conduct transactions through multiple
channels.

like Mobile Banking, Internet Banking


ATM, Branch banking and other channels

Change Management
& Digital Adoption
omnichannel distinctive features
✓ Standard Look-n-feel across devices
✓ Responsive pages based on device
✓ Step up authentication in transaction
✓ Increased operational efficiency
✓ Customer convenience
✓ Smooth navigation
✓ Completion of journey across
channels, during unavailability of
either one.

Change Management
& Digital Adoption
UPI VPA
Unified Payments Interface Virtual
Payment Address is a unique identifier
used in UPI-based transactions. It acts
as an address for receiving money or
making payments without the need to
share sensitive information like account
numbers.

For us it is @indianbank
Create & Use it through Scan & Pay in IndSMART

Change Management
& Digital Adoption
What is there for
me in IndSMART ?

Employed &
Professional

✓ Open e-Term Deposit


✓ Wealth Management
✓ Travel & Leisure
✓ Bill Payment
✓ Demat & Trading
✓ Mutual Funds
✓ Apply IPO
✓ Apply New Loan
Change Management
& Digital Adoption
What is there for
me in IndSMART ?

House Wife

✓ Open e-Term Deposit


✓ E-Shopping
✓ Travel & Leisure
✓ Bill Payment
✓ Instant Fund Transfer
✓ Request Locker Facility
✓ Apply New Loan

Change Management
& Digital Adoption
What is there for
me in IndSMART ?

Student

✓ Video KYC A/c opening


✓ M-Passbook
✓ Debit Card Management
✓ UPI
✓ Bill Payment
✓ Travel & Leisure
✓ Apply New Loan
✓ Loan Interest Certificate
Change Management
& Digital Adoption
What is there for
me in IndSMART ?

Senior
Citizen

✓ Video Life Certificate


✓ Door Step Banking
✓ National Savings (NSC)
✓ Balance Certificate Download
✓ SCSS Senior Citizen Savings Scheme
✓ Nominee Management
✓ Form 15H submission
✓ Increase Font Size (A A A)
Change Management
& Digital Adoption
What is there for
me in IndSMART ?

Farmer

✓ Open e-Term Deposit


✓ Cheque Book request
✓ Update Re-KYC
✓ Bill Payment
✓ Sukanya Samriddhi Yojana A/c
✓ EasiPay
✓ Apply Loan
✓ AEPS Enable/Disable
Change Management
& Digital Adoption
Unique Features IndSMART
✓ Customizable Dashboards
✓ Goals and Budget planner (Spend
Analyser)
✓ Graphical insights for spend analysis
by categorising the transactions
✓ Pay to Contact
✓ Limit customization
✓ Rewards – Ind Advantage
✓ NCMC National Common Mobility Card
✓ NRO Term Deposit opening
✓ Interbank Standing Instructions for
funds transfer

Change Management
& Digital Adoption
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Change Management & Digital Adoption

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