LILIAN MASIKA
RECEPTIONIST
PERSONAL SUMMARY
Customer-facing professional with over 5 years of experience in
customer service, logistics, and hospitality. Adept at handling
customer inquiries, resolving issues, and delivering exceptional
service in both airport and hotel environments. Seeking a
challenging Customer Service position where I can leverage my
experience and skills to enhance guest satisfaction and
operational efficiency
CONTACT Work Experience
RECEPTIONIST
Phone : +971567669490
Daat logistics LLC - Dubai UAE 2025 to Dte
lilydarina5@[Link] • Welcomed guests and managed check-in/check-out procedures.
• Answered guest inquiries and provided information about hotel services
and local attractions.
Dubai UAE • Handled bookings, reservations, and billing using hotel software.
• Managed complaints professionally, ensuring guest satisfaction.
• Coordinated with housekeeping and maintenance departments for guest
needs.
EDUCATION • Processed payments and issued invoices accurately.
• Assisted with event coordination and guest special requests.
• Maintained a clean and organized front desk area.
• Diploma in Business Administration
Customer Service Representative
Ceva Logistics LLC – UAE 1 Year
• Managed client communications and order tracking in logistics operations.
SKILLS • Resolved customer queries related to shipments, deliveries, and
• Customer relationship management documentation.
• Collaborated with warehouse and delivery teams to ensure timely service.
• Complaint resolution and problem- • Assisted in preparing shipping documents and maintaining accurate
solving records.
• Handled complaints and provided proactive solutions to customer
• Communication and interpersonal concerns.
• Ensured compliance with company policies and international logistics
skills
standards.
• Processed payments and managed client accounts.
• Logistics and shipment tracking • Provided excellent after-sales support to enhance customer relationships.
• Hospitality service excellence Customer Service Agent
Entebbe International Airport – Uganda 3 Years
• Reservation and booking systems
• Assisted passengers with check-in, boarding, and travel inquiries.
• Provided accurate information regarding flight schedules, delays, and
• Time management and multitasking
procedures.
• Handled customer complaints efficiently, ensuring a positive travel
• Teamwork and adaptability experience.
• Coordinated with airline staff to manage smooth operations during peak
• Computer Skills hours.
• Ensured compliance with security and safety regulations.
• Supported VIP and special-needs passengers with personalized
LANGUAGES assistance.
• Processed travel documents and guided passengers through immigration
• English – Fluent procedures.
• Arabic - Basic • Contributed to improving customer satisfaction ratings.
DECLARATION
I hereby declare that the above information is true and correct to the best
of my knowledge and belief.