Maintenance Operations Responsibility Matrix (RACI)

Maintenance
Technicians / Planning / CMMS Production / User Maintenance
Maintenance Function / Activity Engineer / Safety / EHS QA / Validation Projects / Engg.
Operators Cell Dept. Head
Supervisor

Preventive Maintenance Execution

R R C/I C I I I A
(All Equipment)

Predictive / Condition Monitoring

R C C/I I I I I A
(Vibration, IR, Oil, etc.)

Breakdown Maintenance /
R/A R I C C/I I I I
Emergency Repairs

Spare Parts Management (Issue,

C/I C R/A I I I C/I I
Return, Stock Update)

Maintenance Planning & Scheduling

C I R/A I C I C I
(Weekly / Monthly)

Shutdown / Turnaround
C/R I A C C/I C C I
Maintenance Planning

Work Permit & LOTOTO Compliance R R I A/C C I I I

Equipment History Card / Record

C I R/A I I I I I
Updating

Calibration & Instrument

R R C I I A/C C I
Maintenance

Utility Equipment Maintenance

R R C/I C I I I A
(Boiler, Chiller, Compressor, etc.)

AMC / Vendor Coordination R I C/I C I I I A

Spare Procurement Indent / Follow-

C/R I A I I I I I
up

Maintenance Budget Preparation C I C I I I I A

Energy Monitoring (Utilities,

R/C C C C I I C A
Equipment Efficiency)

Equipment Installation &

R/C C I C C C/I A I
Commissioning Support

Documentation (SOPs, Checklists,

R I C/A C I C I I
Reports)

Maintenance KPI Reporting (MTTR,

C/R I A I I I I I
MTBF, Schedule Compliance)

Contractor Management
R/C I I A/C I I C I
(Maintenance / Projects)

Statutory Equipment Testing (Boiler,

R/C I C A/C I I C I
Pressure Vessel, Lift, etc.)

Equipment Performance Review

R/A C C C C I I I
(OEE, Downtime Analysis)

Maintenance Training & Skill

C I C C I I I A
Development

Audit & Compliance (Internal /

R I C/I C/A I C I I
External / ISO / GMP)

Root Cause Analysis (RCA) / CAPA

R/A C C/I C C C C I
for Failures

Asset Tagging & Equipment Master

R I A I I I I I
Creation in CMMS

Change Control / Modification

C/R I I C C A C I
Review
Key Observations: Legend
Consulted: Provides
Maintenance Engineers — Main Responsible (R) for most field and technical operations technical/compliance input
C
Planning/CMMS Cell — Accountable (A) for documentation, tracking, and analytics Informed: Needs status or final
EHS — Accountable for work permit and statutory compliance aspects communication
I
QA — Accountable for calibration, documentation, and GMP-related maintenance records
Maintenance Head — Strategic Accountability (A) for performance, compliance, and budgets
Responsible: Performs the work R
Production — Consulted (C) during planning and shutdown coordination Accountable: Owns the outcome
and final approval
A