This is a case study in partial fulfillment of the requirements for the course, Human
Resource Management under the program of Masters in Leadership &
Management, with the School of Business.
This case study aims to identify the factors affecting staff training and development
of support staff of Pacific Adventist University.
Instruction: Please, answer the following questions based on your experiences and
opinions related to training and development in your role as a support staff member.
Write your answers in the spaces provided on the opposite side. Thank you.
1, What is your current job title and role within your
department?
2, List your education, and training that you have done
to obtain this job, and in what institution?
3, How long have you worked in your current role, and
when did you start?
4, About your role, what do you find you do most of the
time, and do you enjoy doing it?
5, What continues to inspire you or interest you in your
job?
6, Have you received any formal training or development opportunities in the past years
related to your role? Yes or No. (Circle your answer)
6a) If yes, please describe the training you received. Was it relevant to your area of work?
7, What specific area of skills do you feel you need to
improve in?
8, Which specific area of knowledge would you like to
improve in?
9, How often does your department conduct a. Monthly
training? b. Semesterly
c. Quarterly
Circle your answer. d. Yearly
e. None
10, Have you had the opportunity to provide a. Yes
feedback on the training and development
program offered to support staff? If yes, do you
feel that your feedback was taken into b. No
consideration?
11, How do you think staff training and a. Consistent
development programs can be improved to b. In line with departmental/business needs
better meet the needs of support staff members? c. Monitored and evaluated
Staff training and development must be… d. In line with my job description
12, If there is no training offered, what would you a. Work condition
suggest must be improved to maintain your b. Wages
performance and productivity? c. Equipment, machines, tools, etc
d. Housing
Elaborate below, if need be. e. Staff privileges etc.
12.
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Thank you for your participation in this survey, I appreciate your time and
contributions.
God Bless.