OPERATIONS MANAGEMENT & TQM
OPERATIONS OPERATIONS
are part of a business organization is responsible for producing the
that is responsible for producing goods or providing the services
goods and/ or services offered by the organization.
GOODS core of all functions
are physical items that include raw THE SCOPE OF OPERATIONS
materials, parts, subassemblies that MANAGEMENT
go into final products. Forecasting such things as weather
and landing conditions, seat demand
SERVICES for flights, and the growth in air
travel.
are activities that provide some Capacity planning, essential for the
combination of time, location, form, airline to maintain cash flow and
or psychological value. make a reasonable profit.
Balance between matching supply
with demand while maintaining
OUTPUTS operational efficiency and
profitability.
Customized - specific Facilities and layout, important in
Standardized - uniform achieving effective use of workers
and equipment
THREE BASIC FUNCTION OF BUSINESS Scheduling of planes for flights and
ORGANIZATION for routine maintenance; scheduling
of pilots and flight attendants; and
FINANCE scheduling of ground crews, counter
staff, and baggage handlers.
is responsible for securing financial Managing inventories of such items
as foods and beverages, first-aid
resources at favorable prices and equipment, in-flight magazines,
allocating those resources pillows and blankets, and life
throughout the organization, as well preservers.
Motivating and training employees
as budgeting, analyzing investment in all phases of operations.
proposals, and providing funds for Locating facilities according to
operations. managers’ decisions on which cities
to provide service for, where to
MARKETING locate maintenance facilities, and
where to locate major and minor
is responsible for assessing hubs.
Quality assurance is often concerned
consumer wants and needs, and performance standards, work
selling and promoting the methods, quality control, and
organization’s goods or services. material handling.