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Expert Web: Enhancing Collaborative Support

The document outlines an existing system for software module production that involves tasks assigned to individuals and evaluates re-usability of work. It proposes a new system called the Expert Web, which connects experts for collaborative problem-solving in a service-oriented manner, enhancing support and trust among users. Future work will focus on studying network effects and making the system publicly available.

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praveen kumar
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6 views2 pages

Expert Web: Enhancing Collaborative Support

The document outlines an existing system for software module production that involves tasks assigned to individuals and evaluates re-usability of work. It proposes a new system called the Expert Web, which connects experts for collaborative problem-solving in a service-oriented manner, enhancing support and trust among users. Future work will focus on studying network effects and making the system publicly available.

Uploaded by

praveen kumar
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

SYSTEM ANALYSIS

Existing System

The process model may be composed of single tasks assigned to responsible


persons, describing the steps needed to produce a software module. After finishing
a common requirements analysis, an engineer evaluates the re-usability of existing
work, while a software architect designs the framework.
Existing approaches in personalized expertise mining algorithm typically
perform offline interaction analysis.

Proposed System

Here we propose the Expert Web consisting of connected experts that


provide help and support in a service oriented manner. Examples are crowd-
sourcing applications in enterprise environments or open Internet based platforms.
These online platforms distribute problem solving tasks among a group of humans.
The members of the Expert Web are either humans, such as company employees
offering help as online support services or can in some cases be provided as
software-based services. Applied to enterprise scenarios, such a network of
experts, spanning various organizational units, can be consulted for efficient
discovery of available support. The expert seekers, for example the software
engineers or architect in our use case, send requests for support, abbreviated as
RFSs. Experts may also delegate RFSs to other experts in the network, for example
when they are overloaded or not able to provide satisfying responses. Following
this way, not only users of the expert network establish trust in experts, but also
trust relations between experts emerge.
In our future work, we will study network effects of two-sided markets in
‘mixed service-oriented’ systems. Also, we plan to make the system available for
public use.

Advantages:
1. Solve emergent problems in distributed collaboration environments
2. Trust relations
3. Expert-HITS is calculated online

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