Copyright © 2016 Pearson Education, Ltd.
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Chapter 6
Training and Developing Employees
Learning Objectives
1. Summarize the purpose and process of
employee orientation.
2. List and briefly explain each of the five steps
in the training process.
3. Implementing Development Training
Program
Objective 1:
Summarize the purpose
and process of employee
orientation
Purpose of Employee Orientation
2. Make sure the new
1. Make the new employee has the basic
employee feel welcome information
3. Help the ew employee 4. Start socializing the
understand the person into the firm’s
organization in a broad culture and ways of
sense doing things
Objective 2:
List and briefly explain
each of the five steps in
the training process
Training Process
The ADDIE Five-Step Training Process
1. Analyze the training need
2. Design the overall training
program
3. Develop the course
4. Implement training by targeting
employee groups using methods
5. Evaluate the course’s
effectiveness
Step 1: Conducting the Training Needs
Analysis
Training Decisions
Aligning Strategy and Training
Step 1: Conducting the Training Needs
Analysis
Strategic Training Needs Analysis: focuses on identifying the
training the employes will need to fill new future jobs and is
tied to succession planning (english, computer, communication
skills…)
Step 1: Conducting the Training Needs
Analysis
Step 1: Conducting the Training Needs
Analysis
Step 2: Designing the Training Program
Setting Learning Creating a Motivating
Objectives Learning Environment
Identify what the
The learning
trainee will be able to
environment should take
accomplish when the
into account both the
training is completed
trainees’ ability and
motivation
Step 3,4,5: Developing the program
• Program development
• Implementation
• Evaluation
Objective 3:
Implementing
Management
Development program
The Role of Management Development
Program
Management development is any attempt to improve managerial
performance by imparting knowledge, changing attitudes, or
increasing skills
Two methods: on-job training and off-job training
1. On-The-Job Training methods
On-the-Job Training
Means training a person to learn a job while working on it.
1. On-The-Job Training methods
Job rotation The Action
coaching/ learning
understudy programs
1. On-The-Job Training methods
Apprenticeship Informal
Training Learning
Off-The-Job Training methods and
Development Techniques
1. The case study method presents a trainee with a written
description of an organizational problem.
2. Management games — Computerized management games
allow for the trainees to learn by making realistic decisions in
simulated situations.
3. Outside seminars are offered by many companies and
universities.
Off-The-Job Training methods and
Development Techniques
4. University-related programs provide executive education and
continuing education programs in leadership, supervision, and the
like.
5. Role playing is aimed at creating a realistic situation and then
having the trainees assume the parts (roles) of specific persons in
that situation
Off-The-Job Training methods
6. Corporate universities are in-house development centers that
have been established by many companies to expose prospective
managers to realistic exercises that develop improved management
skills
Off-The-Job Training methods
7. Executive coaches are being used by firms to improve their top
managers’ effectiveness. An executive coach is an outside
consultant who questions the executive’s boss, peers, subordinates,
and sometimes, family, in order to identify strengths and
weaknesses.
8. The Society for Human Resource Management (SHRM)
Learning System encourages HR professionals to get certified by
taking one of three exams: professional, senior professional, and
global HR.
Types of Training
• Job Instruction Training: Listing each job's basic tasks, along
with key points in order to provide step-by-step training for
employees
• Lectures
• Programmed Learning
Types of Training (cont.)
• Audio visual-Based Training: is the use of DVDs, films,
PowerPoint, and audiotapes
• Vestibule Training: involves trainees learning on actual or
simulated equipment
Types of Training (cont.)
• Lifelong Learning: provides employees with continuous
learning experiences over their tenure with the firm, with the
aims of ensuring they have the opportunity to learn the skills
they need to do their jobs and to expand their occupational
horizons