MODULE SUB-MODULE
User management
Restaurant Management
Menu Management
Menu Management
Order Management
Food Delivery App (Domino's, Zomato, Swiggy)
Payment Processing
Delivery Management
Delivery Management
Customer Support
Analytics & Reporting
Marketing & Promotions
Event Management
MODULE NAME: SERVICE APPLICATION
FUNCTIONALITY
1) Registration & Authentication
2) Profile Management
1) Restorent Onbording
2) Restorent Profile
1) Menu Item Creation
1) Menu Item Creation
2) Item Customization
1) Order Placement
2) Order Tracking
1) Payment Gateway Integration
2) Order Summary
1) Delivery Partner Role
2) Dispatch Management
2) Dispatch Management
1) Help Center
2) Feedback & Complaint Handling
1) Performance Metrics
2) Revenue Tracking
1) Promotional Campaigns
2) User Engagement
1) Dine-in
2) Takeway
MODULE NAME: SERVICE APPLICATION
SUB-FUNCTIONALITY
User Account Creation
Mobile / E-Mail Verification
Password Reset Function
User Profile Editing
Address Management
Payment Method Storage
Registration for Restorent Owners
Menue Creation & Management
Pricing Setup
Restaurant Detail Display
Ratings & Reviews
Operating Hours & Location
Adding New Food items
Categorizing menu item
Nutrition Information Disply
Options for customization eg. Toppings, sizes
Special instruction from users
User Selected Items
Order Confirmation
Order Modification Before Checkout
Real Time Order Tracking
Notification for order status changes
Delivery partner inormation
Support for Multiple Payment Methods
Secure Transactions
Transactions History for Users
Itemize Breakdown of Cost
Discount & Promotion applicaton
Registration for delivery personnel
Delivery area assignment
Matching of orders with delivery partners
Real time updates for delivery partner
FAQs and Troubleshooting
Contact options ( chat, email, phone)
User feedback Submission
Resolution process tracking
Order Volume reports
Customer Satisfaction Metrics
Financial reporting
Cost Analysis for restaurants
Discount codes & offers
Referral programs
Loyality Programs
In-app notifications for offers
Select Restaurent / Hotel
Book an event (As per Customer Instruction)
Select Restaurent / Hotel
FEATURES
Simple and user-friendly registration process.
Multi-platform account synchronization.
Support for social login options (Google,Facebook, etc.).
One-Time Password (OTP) generation and validation.
Resend verification email or SMS functionality.
Secure verification using encryption.
Step-by-step password recovery workflow.
Secure reset link expiration to prevent unauthorized access.
Integration with multi-factor authentication for added security.
Real-time preview of changes to user profiles.
Profile picture upload and editing capabilities.
Geolocation-based address suggestions.
Save multiple addresses with customizable labels.
Secure storage using tokenization.
Easy addition and removal of payment methods.
Auto-fill for frequently used cards or accounts.
Guided onboarding with progress indicators.
Validation of restaurant licenses or documents.
Bulk upload of menu items.
Menu organization using categories and tags.
Flexible pricing with seasonal adjustment support.
Real-time profit margin calculations.
High-quality image uploads for restaurant branding.
Display of special offers and events.
Verified customer review system.
Analytics for monitoring feedback trends.
Location sharing via maps.
Notifications for customers during non-operational hours.
Drag-and-drop functionality for image uploads.
Auto-suggestions for item descriptions based on cuisine.
Drag-and-drop reordering of categories.
Custom icons for different food types.
Dynamic calculation of calorie counts.
Highlight allergen warnings.
Nested options for toppings and sizes.
Customizable default options for quicker selection.
Character limit with auto-suggestions for common instructions.
Integration with order notes for seamless processing.
Interactive preview of the cart with item images.
Real-time availability check for selected items.
Confirmation alerts with estimated delivery time.
Order summary with payment breakdown.
Real-time price updates for modified orders.
Retention of cart changes during session interruptions.
Live map integration for delivery status.
Estimated time of arrival (ETA) updates.
Multi-channel notifications (SMS, email, in-app).
Customizable notification preferences.
Display of delivery partner name and contact details.
Option for direct messaging or calls.
Wallet integration (e.g., PayPal, Google Pay).
Cash-on-delivery support.
End-to-end encryption for payment details.
Fraud detection mechanisms.
Search and filter options for past transactions.
Downloadable receipts.
Display of taxes, delivery charges, and discounts.
Interactive cost sliders for tips.
Automatic application of best-suited coupons.
Loyalty point redemption.
Verification process for documents and licenses.
Real-time tracking of application status.
Automated area allocation based on proximity.
Manual override for special cases.
AI-driven matching for optimized delivery times.
Reassignment in case of delivery partner unavailability.
Push notifications for order pickup and delivery.
Live navigation assistance.
Context-sensitive FAQ suggestions.
Step-by-step troubleshooting guides.
Seamless integration of chatbots for instant help.
Ticket generation for unresolved issues.
In-app surveys post-order.
Voice-based feedback recording.
Status updates for ongoing complaints.
Escalation options for unresolved issues.
Graphical representations of daily, weekly, and monthly trends.
Exportable data formats (CSV, Excel).
NPS (Net Promoter Score) calculation.
Sentiment analysis from reviews.
Automated tax calculations.
Periodic summaries for better financial planning.
Insights on profit margins for each menu item.
Trend analysis for seasonal demands.
Dynamic code generation for limited-time offers.
Expiry reminders for unused codes.
Gamified referral tracking.
Tiered rewards for top referrers.
Point accrual system with redemption options.
Tiered membership levels with exclusive benefits.
Geo-targeted notifications.
Personalized recommendations based on user behavior.
Filters for cuisine, ratings, and distance.
Integration with table reservation systems.
Pre-configured packages for common events.
Customizable event settings (seating, menu).
Priority preparation for pre-paid orders.
Integration with drive-through options.
REFERANCE APP
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Self
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Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
Domino's, Zomato, Swiggy
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Domino's, Zomato, Swiggy
Domino's
Domino's, Zomato, Swiggy
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Domino's