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Quality Management Processes at Alfagomma

The quality department at Alfagomma focuses on quality planning, assurance, continuous improvement, corrective actions, and audits to meet organizational goals. Key objectives include reducing customer complaints and monitoring product quality through inspections and data analysis. Regular audits ensure compliance with standards like ISO 19001 and drive ongoing process improvements.

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Norzalila Zulkipli
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7 views2 pages

Quality Management Processes at Alfagomma

The quality department at Alfagomma focuses on quality planning, assurance, continuous improvement, corrective actions, and audits to meet organizational goals. Key objectives include reducing customer complaints and monitoring product quality through inspections and data analysis. Regular audits ensure compliance with standards like ISO 19001 and drive ongoing process improvements.

Uploaded by

Norzalila Zulkipli
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Workplace process in quality department at Alfagomma

1. Quality planning – set goals based on MBO targets


To establish clear quality goals & objectives that organization aims to
meet, often aligned with customer expectations.

Example: To reduce customer complaints by 15% in the next fiscal


year.
Reduce internal and external PPM (Parts per million)
Target internal PPM = 2500 PPM
Target external PPM = 100 PPM

2. Quality assurance and control – monitor and control


QC uses operational techniques and activities to verify that a product
meets quality requirements. It is concerned with detecting defects and
taking corrective action.

Example: Incoming inspection checks incoming materials to ensure they


meet established quality specifications. In-process inspection, quality
inspectors conduct checks at critical stages (e.g., monitoring the
temperature of a heating element, verifying the correct dimensions of a
component) to ensure production follows the specification and catch issues
early. For final inspection, quality technician inspects finished products
undergo a final quality control process to ensure they are free of defects and
meet performance requirements. (e.g, burst test, ozone test, proof test)

3. Continuous improvement
Use all collected data and feedback to drive ongoing improvement in
processes. All inspection and test data are collected, analyzed to
identify trends or recurring problems, and reported to management to
inform decisions on process adjustments or improvements.

Example: Regular check-ins

-established a system for regular monitoring of progress towards objectives


using key performance indicators (KPIs)

- In quality use PDCA cycle to improve quality, reduce defects.


Example: Branding improvement using scanning system at Cover Extrusion.
To reduce risk of wrong branding. Corrective action – implement a scanning
system that auto detect branding specification.

4. Implement corrective actions


If a batch of products fails to meet quality standards, the team initiates
a corrective action process, such as repairing defects, discarding faulty
units, or modifying the production process.

Example: QC found mandrel dented issue for size DN25 and DN12 after
extraction. Root cause is eccentric mandrel. Corrective action:
Implement eccentricity checking at mandrel extruder process.

5. Quality Audits & reporting


Regularly scheduled internal and external audits are conducted to
verify that processes are being followed and that the Quality
Management System (QMS) is effective.

Example: An internal auditor reviews the assembly line's documentation and


observes the process to confirm it follows the standard operating procedures.
Goals: to achieve ISO 19001 standard.

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