Unit 1 Part 3:
The six-step decision making and
problem-solving model
HKCOY2A 2025
These are only examples, meant to
help you understand the theory in the
Reader. You still need to read all the
relevant pages in the Reader as well.
EXAMPLE 1
1) Step 1: problem identification
A small business realises that their current software for
inventory management is outdated and inefficient.
They are facing issues with inaccurate stock counts,
delayed order processing, and customer complaints.
2) Step 2: problem analysis
The business examines the current software's limitations
and the specific challenges it poses.
They identify that the lack of real-time updates,
integration with other systems, and user-friendly interface
are the main issues affecting their operations.
3) Step 3: generation of solutions or alternatives
The business brainstorms potential solutions.
They consider options such as purchasing a commercial
inventory management software, developing a custom
software solution, or migrating to a cloud-based system.
4) Step 4: evaluation and selection of solutions
or alternatives
The business evaluates each solution based on factors like
cost, implementation time, scalability, user-friendliness,
and compatibility with existing systems.
After careful consideration, they decide that purchasing
a commercial inventory management software aligns
well with their budget and needs.
5) Step 5: implementation of the solution
The business proceeds to purchase and implement the
selected inventory management software.
They allocate resources for staff training, data migration,
and customisation to ensure a smooth transition.
6) Step 6: evaluation of the effectiveness of the solution
After a few months of using the new software, the business
compares key performance indicators, such as order processing
time, inventory accuracy, and customer satisfaction, with the data
from the previous system.
They find improvements across the board and gather feedback
from employees to gauge their experience with the new software.
The business continues to monitor the software's performance over
time, making adjustments and improvements as necessary.
EXAMPLE 2
1) Step 1: problem identification
A university student is nearing graduation and needs to
decide on a career path.
They are unsure about which field to pursue, considering
their interests, skills, and long-term goals.
2) Step 2: problem analysis
The student reflects on their strengths, passions, and the
kind of work environment they would thrive in.
They realise they are drawn to creative work, enjoy
problem-solving, and have a strong interest in technology
and design.
3) Step 3: generation of solutions or alternatives
The student generates a list of potential career options
that align with their interests and skills.
They consider options like web development, graphic
design, and digital marketing.
4) Step 4: evaluation and selection of solutions
or alternatives
The student evaluates each career option based on
factors such as job prospects, potential for growth,
alignment with personal interests, and job market
demand.
They narrow down their choices to web development
and digital marketing.
5) Step 5: implementation of the solution
The student decides to pursue a career in web
development.
They research educational opportunities, coding boot
camps, and online courses to build their skills. They also
explore internship opportunities to gain practical
experience.
6) Step 6: evaluation of the effectiveness of the solution
After completing a coding boot camp and securing an
internship, the student reflects on their experience in the web
development field.
They consider their enjoyment of coding, their aptitude for
problem-solving, and the satisfaction they derive from
creating digital solutions.
The student continues to build their skills, contribute to coding
projects, and network within the web development
community. They assess whether their chosen career aligns
with their initial expectations and long-term goals, adjusting
their path as needed.