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Understanding Body Language in Communication

The document discusses the importance of body language in communication, including how it can convey emotions and meanings beyond spoken words. It poses questions about personal experiences with body language and its cultural variations, as well as suggestions for improving awareness of one's own body language. Additionally, it highlights the potential impact of body language on interactions, particularly in customer service contexts.

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Tymchenko Ann
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4 views8 pages

Understanding Body Language in Communication

The document discusses the importance of body language in communication, including how it can convey emotions and meanings beyond spoken words. It poses questions about personal experiences with body language and its cultural variations, as well as suggestions for improving awareness of one's own body language. Additionally, it highlights the potential impact of body language on interactions, particularly in customer service contexts.

Uploaded by

Tymchenko Ann
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

WARM-UP :)

1. HOW DID YOU FIGURE OUT WHICH PERSON THE PHOTO


WAS TALKING ABOUT?

2. DO YOU BELIEVE BODY LANGUAGE IS AS IMPORTANT A RAISED EYEBROW


AS THE WORDS WE SPEAK? WHY OR WHY NOT?

3. WHAT BODY LANGUAGE DO YOU USE WHEN YOU'RE


EXCITED, ANGRY, OR SAD?

4. WHAT DO YOU THINK THIS GESTURE MEANS?

A THUMBS UP
TCH THE
’S WA
LET
VIDE O
CHOOSE

1. Body language only includes facial


expressions and gestures
2. The meanings of body language can vary
from culture to culture
3. Alice can improve her body language by
becoming aware of her habits and working
on them
4. Body language awareness is not important
in communication
ANSWER

1. Body language only includes facial


expressions and gestures
2. The meanings of body language can vary
from culture to culture
3. Alice can improve her body language by
becoming aware of her habits and working
on them
4. Body language awareness is not important
in communication
LET’S DISCUSS !
1. Why do you think body language can sometimes convey more
than words?
2. How can Alice's body language, like crossing her arms or
avoiding eye contact, affect her interactions with customers?
3. In your opinion, how can someone become more aware of
their own body language? What habits might they need to
change?
4. Do you think it’s always easy to understand someone’s mood
based on their body language? Why or why not?
5. How could Alice improve her body language to make herself
seem more approachable to customers?
6. What do you think is the relationship between our feelings and
our body language? Can we always control it?
7. Have you ever misinterpreted someone's body language? What
happened, and how did you handle it?
RUSSIAN UKRAINIAN
VOCABULARY VOCABULARY
ADDITIONAL
QUESTIONS

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