Quarter 2_Summative #4 in Food and Beverage Services
NCII Quarter 2_Summative #4 in Food and Beverage Services
NCII
I. Fill in the blanks with the correct words.
1. When the _________ or trolleys have been correctly set I. Fill in the blanks with the correct words.
up, collect food and beverage item promptly. 1. When the _________ or trolleys have been correctly set
2. _________, food warmers and/or hot boxes should be up, collect food and beverage item promptly.
used to keep food at the right temperature. 2. _________, food warmers and/or hot boxes should be
3. Check the door for a ________________ sign. used to keep food at the right temperature.
4. Wait for _____ seconds for the guest to reply before 3. Check the door for a ________________ sign.
knocking or ringing the doorbell again. 4. Wait for _____ seconds for the guest to reply before
5. Room service is different from other food and beverage knocking or ringing the doorbell again.
outlets in that the guest check is presented upon _________ 5. Room service is different from other food and beverage
of the meal. outlets in that the guest check is presented upon _________
of the meal.
II. TRUE or FALSE
________6.Doorknob dockets are placed inside the II. TRUE or FALSE
guestrooms by room attendant. ________6.Doorknob dockets are placed inside the
________7. Once inside the room, leave the door open guestrooms by room attendant.
unless the guest orders you to close it. ________7. Once inside the room, leave the door open
________8. Most room service orders are given by unless the guest orders you to close it.
telephone. ________8. Most room service orders are given by
________9. The telephone must be answered quickly. telephone.
________10. Take the order and write it down on the order ________9. The telephone must be answered quickly.
slip. ________10. Take the order and write it down on the order
________11. Present the bill in a bill folder with the figures slip.
faced down. ________11. Present the bill in a bill folder with the figures
________12. Be alert to sign that guests may want their bill. faced down.
________13. Do not hold the plate just under the edge of the ________12. Be alert to sign that guests may want their bill.
table with your left hand ________13. Do not hold the plate just under the edge of the
________14. Do not present the bill until they are asked for. table with your left hand
________15. You may place the bill in the center of the ________14. Do not present the bill until they are asked for.
table. ________15. You may place the bill in the center of the
table.
III. Enumeration III. Enumeration
16-20. List the 5 common payment methods 16-20. List the 5 common payment methods
16. ____________________ 16. ____________________
17.____________________ 17.____________________
18. ____________________ 18. ____________________
19. ____________________ 19. ____________________
20. ____________________ 20. ____________________