Quarter 2- 3rd Summative Test in FBS b.
The items available for service in rooms
will normally be listed on a special room service menu
I. Fill in the blanks with the correct answer.
c. The use of suggestive selling is not
1. Room service, also known as necessary
___________________ is a kind of service by a hotel d. It’s okay not to mention standard time for
or other accommodation establishment that enables delivering the room service orders.
guests to choose menu items and have it delivered to III. TRUE or FALSE
their rooms. __________11. Room service is a great opportunity to
increase revenue.
2. Rooms service catering can involve the delivery of __________12. The acceptable expression is to ask
everything from ______________ items and items open-ended questions to sell and lead the guests to
which no charge is made through drinks or light snacks buy.
to full’a la carte meals with wine. _________13. Suggestive selling is anticipating the
3. A typical hotel may take pride on being able to meet guest’s needs and making recommendations to match.
all room service orders in less than _______ minutes _________14. Adapting a hanger device helps the
from the time the order was taken. guest to place the orders the night before or way ahead
of time.
4. Most room service orders are requested by guest _________15. The room service orders placed through
using __________. the telephone is fast and written down manually or
typed into a computer.
5. _______________ is a term used to describe a
_________17. Lift the receiver in the second ring if
change in perception, mood, thinking skills and motor
possible.
skills that results from high levels of alcohol on the
_________18. The pantry should be fully equipped for
central nervous system.
quick and efficient service to the rooms.
II. Multiple Choice: Choose the letter of the correct _________19. Coach your staff not to offer water or
answer. non-alcoholic beverages.
_________20.The phone may ring more than 3 times.
6. Which of the following will help you explain to the
customer in upselling an appetizer?
a. its ingredients and preparation
b. the method of cooking
c. its taste
d. its color
7. Which of the following will not help you in up-
selling the products?
a. taste menu items
b. study the menu
c. give vivid description
d. mentioned the ingredients
8. Which of the following is not correct in managing
intoxicated persons?
a. Stop serving them immediately
b. Offer the guest some food
c. Call a cab or another ride home for the
customer.
d. Make a big deal out of cutting a guest off.
9. Which among the following is not included as
potential signs of intoxication?
a. Volumes of speech become louder
b. Eyes seems glassy.
c. Quiet behaviour
d. Spilling drinks
10. Which of the following statement about room
service is correct?
a. Most modern hotels have a many central
pantry for the room service department
Quarter 2- 3rd Summative Test in FBS b. The items available for service in rooms
will normally be listed on a special room service menu
I. Fill in the blanks with the correct answer.
c. The use of suggestive selling is not
1. Room service, also known as in-room-dining ,is a necessary
kind of service by a hotel or other accommodation d. It’s okay not to mention standard time for
establishment that enables guests to choose menu delivering the room service orders.
items and have it delivered to their rooms. III. TRUE or FALSE
__________11. Room service is a great opportunity to
2. Rooms service catering can involve the delivery of increase revenue.-TRUE
everything from complimentary items and items which __________12. The acceptable expression is to ask
no charge is made through drinks or light snacks to open-ended questions to sell and lead the guests to
full’a la carte meals with wine. buy.-FALSE
3. A typical hotel may take pride on being able to meet __TRUE 13. Suggestive selling is anticipating the
all room service orders in less than 30 minutes from guest’s needs and making recommendations to match.
the time the order was taken. _________14. Adapting a hanger device helps the
guest to place the orders the night before or way ahead
4. Most room service orders are requested by guest of time.-TRUE
using telephone. _________15. The room service orders placed through
the telephone is fast and written down manually or
5. Intoxication is a term used to describe a change in
typed into a computer.=TRUE
perception, mood, thinking skills and motor skills that
_________17. Lift the receiver in the second ring if
results from high levels of alcohol on the central
possible.-FALSE
nervous system.
_________18. The pantry should be fully equipped for
II. Multiple Choice: Choose the letter of the correct quick and efficient service to the rooms. TRUE
answer. _________19. Coach your staff not to offer water or
non-alcoholic [Link]
6. Which of the following will help you explain to the __FALSE [Link] phone may ring more than 3 times.
customer in upselling an appetizer?
a. its ingredients and preparation
b. the method of cooking
c. its taste
d. its color
7. Which of the following will not help you in up-
selling the products?
a. taste menu items
b. study the menu
c. give vivid description
d. mentioned the ingredients
8. Which of the following is not correct in managing
intoxicated persons?
a. Stop serving them immediately
b. Offer the guest some food
c. Call a cab or another ride home for the
customer.
d. Make a big deal out of cutting a guest off.
9. Which among the following is not included as
potential signs of intoxication?
a. Volumes of speech become louder
b. Eyes seems glassy.
c. Quiet behaviour
d. Spilling drinks
10. Which of the following statement about room
service is correct?
a. Most modern hotels have a many central
pantry for the room service department